One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

In addition, the robot should have trigger options in all question strings. To make matters worse, they disconnected my chatbot integration with Sirena without warning.

I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.

Integration with Facebook sometime is a problem.

Very useful, easy to use and a perfect way to increase my sales.

The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service.

The WhatsApp integration is a powerful feature to communicate with clients.

Ease of navigation, clear dashboards and app mobile.

I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.

It's really very ease to use Sirena and the process for implementation is short.

Não muito boa, a expectativa gerada na venda não está sendo atendida devido a limitações no sistema. Principalmente na versão mobile.

I like the easy way to manage the app and to work in it.

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Software easy to use, a lot of functionalities over Whatsapp conversation, and a wide options of integrations.

Sometimes technical problems occur causing delay in the delivery of information.

No integration with facebook & instagram that allows to answer DMs and Comments in posts. No integration with chats.

I like the idea, with few competitors and very useful.

Bad experience, high expectations were not achieved.

Several problems of system oscillation, difficulty setting up groups and not being able to assign 1 user to more than 1 group, API connection and mainly, a robot that doesn't work well.

Support is extremely effective, you can tell they take good care of their customer. The WhatsApp and Facebook integration are what makes the difference.

It was easy and intuitive to start using the WhatsApp line and even more to get my line of Facebook messenger. In less than a few clicks I was already testing the channels.

Que no se puedan incluir grupos, no se reenvían los mensajes a otros chats.

It's really Good One of the Best expefiences and invertions by My Bussines.

It is a great tool to manage all your WhatsApp contacts and prospects.

I like the view, is easy to understand, and easy to administrate the contacts.

Incredibly difficult to set up, confusing onboarding process, too many players involved in the process. Gnerally a waste of time and money.

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

EASY TO USE, AND VERY GOOD WAY TO ADMINISTRATE OUR CLIENTS.

You cant create Transmition List, hard to find the conversations, you cant create a new customer.

We have been using Salesforce for a long time and our team are very experienced using CRM. When we added in the Sirena CRM, we have had great adoption by our team and our customers love the platform.

IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE.

It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

They are a young and smaller company than the big brands, so they need to continue with the hard work to grow and meet all the needs that a conversational contact center requires.

The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.

Dashboards and the possibility to continue custo er journey. Sirena stops when custom do a purchase.

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena  could work as omnichannel very soon.

Sometimes presents problems with the value of the services since they do not appear complete in the review.

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it.

Whenever we need support they are giving us a hand. It has given us a great help in reordering our client portfolio.

But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

Me he acostumbrado tanto a este sistema que no creo que haya algo que no me guste.

It's a great platform cuz it's clean and friendly.

We got it more clients and better the costumer flow.

Easy to integrate with other apps, in general is this.

US Dollar

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


LongDescription

Personalization

Multi-Channel Management

Two-Way Audio & Video

Communication Management

Collaboration Tools

Batch Communications

Audio Calls

Mobile Access

On-Demand Communications

Multi-Channel Communication

Real-Time Notifications

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Real-time Consumer-facing Chat

Multi-Language

Conferencing

Video Conferencing

Autoresponders

Third-Party Integrations

Canned Responses

Live Chat

Real-Time Chat

Interaction Tracking

Email/Help Desk

FAQs/Forum

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

WhatsApp

Not Offered

Zenvia Conversion (formerly Sirena) is a live chat software designed to help businesses in the eCommerce, retail, education and other sectors respond to customer queries via WhatsApp, Facebook Messenger and Instagram. The platform enables managers to handle incoming messages using a shared inbox.

Administrators can create messaging buttons, letting prospects connect directly with businesses on a unified interface. Zenvia Conversion offers scoring and distribution bots, which allow teams to filter and distribute inquiries across agents. Additionally, supervisors can add custom contact information and send broadcast messages on a centralized dashboard.

Zenvia Conversion offers an application programming interface (API), which lets stakeholders integrate the system with several third-party applications including Messenger, PayPal, Shopify and Zapier. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, email and knowledge base.

WhatsApp vs Zenvia Conversion

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