User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.0 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

Ratings Breakdown

5 stars

(11)

11

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

  • Pros

  • "1. Simple installation process 2. Help notes 3. Comprehensive features "

  • "Easy To use and Everything can be Customization."

  • "Features and User interface are user friendly so it is easy to understand and use."

  • Cons

  • "While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing. "

  • "Couldn't find any things so far..User layout can be improved"

  • "1. Applicability of features 2. Requires a lot of function coding"

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Showing -49 - -35 of 15 results

June 2020

User Profile Picture

Prafulla from ZestMoney

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

A perfect solution for operational efficiency

Pros

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Cons

Bit more features into the live chat agent dashboard and more focus on reports.

June 2020

Janani from JMR Infotech

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2020

Yellow Messenger Review

Pros

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often. Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

Cons

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful. Also, most of the Documentation seems incomplete.

June 2020

User Profile Picture

Kesav from JMR Infotech

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

June 2020

The perfect software for building the perfect Chat Bot

Pros

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

Cons

Keeping track of journey flow in the bot.

June 2020

Uma mageswari from Wipro

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Yellow messenger Chatbot training

Pros

Features and User interface are user friendly so it is easy to understand and use.

Cons

Structured way instructions or manual need to be provided to follow the steps. If possible sample journey required so that few things can be self explanatory.

October 2020

Tanvish from Systematix Infotech Pvt Ltd

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Yellow Messenger Review

I had a great experience while working on the YM Platform. My team was amongst the top 14 in the Hackathon organized by Yellow Messenger. An overall pretty good tool for developers likes us.

Pros

1. Ease with which we could use. 2. Collaborative work I could do with the team. 3. Functionality at its best.

Cons

1. didYouMean didn't work for us automatically which was suppose to run as per the YM Team.

June 2020

Mangesh from Asian Paints

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2020

end user friendly but unstable environment for developer

It is great experience of working with Yellow Messenger. Team is ready to work all the time. Very enthusiastic in taking new challenging used cases.

Pros

easy integration with portals. easy to implement use cases. guided workflows works smoothly. cloud solution and latest interface is amazing.

Cons

We will need inputs to increase the user foot fall. found it unstable at a time of coding. things configured didn't work and don't understand why is it not working even when everything is right. though guided flows are working fine, AI part find it missing.

Reasons for Choosing Yellow Messenger

no idea

June 2020

Akshay from Wipro Limited

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Efficient Platform to Build your Chat BOT

Pros

I came to know about this tool when their team organized the training event and i participated in that training. After the completion of the training i started building a Chat BOT through their tool and its UI is very easy for a person who is looking for the career in this field. Everything is so simply structured that i did not face any challenge while doing development or testing of the BOT.

Cons

Sometimes the BOT does not efficiently work on every browser, the most supported browser is Chrome only. You can face some issues while executing the BOT through Firefox, their support team should look into the same to get it fixed.

June 2020

Adnan from Schlumberger

Company Size: 10,000+ employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2020

Seamlessly develop chatbot on Yellow Messenger

Overall a good platform to develop chatbot and can be integrated with a different platform. Great customer support.

Pros

The ease of use and the functionalities provided with capabilities to extend the functionalities.

Cons

The custom analytics and building custom analytics not being very intuitive.

June 2020

gnanaseela from wipro ltd.

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

review of yellow messenger

Its good.... i learned a lot using yellow messenger

Pros

features, ease design flow, easy deployment, connecting to DB

Cons

I am non coder, i faced problems in coding part.

June 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2020

Best Platform To Build Chat Bot Solutions (With the power of Machine learning and NLP)

It is good i have developed couple of solution and it is working fine.

Pros

Easy To use and Everything can be Customization.

Cons

I didn't found anything specific as of now.

June 2020

Vinay from JMR Infotech

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

June 2020

Yellow Messenger review

Pros

The cloud functions are the most impacted feature. It is pretty easy to work on journeys and steps. easy to configure. the plug and play feature for channels is good.

Cons

While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.

June 2020

sudharsanan from HTC Global services

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Yellow messenger

Pros

Connect to agent and analytics part are the most exciting parts

Cons

Couldn't find any things so far..User layout can be improved

June 2020

shubham from JMR INFOTECH

Company Size: 501-1,000 employees

Industry: Banking

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2020

Great product

Pros

It's easy to use and I really liked the user interface and option to integrate with 3rd party .

Cons

I liked every aspect of it and there is nothing to dislike about Yellow messenger as if now.

June 2020

shibani from Tech Mahindra

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2020

Yellow Messenger Chatbot Review

Pros

1. Simple installation process 2. Help notes 3. Comprehensive features

Cons

1. Applicability of features 2. Requires a lot of function coding

June 2020

Vivek from Wipro

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Yellow messenger Review

A lot easy in making for Chat BOT.

Pros

User Friendly and easy to understand and liked easy testing environment

Cons

Coding part can be integrated within Yellow messenger

Reasons for Choosing Yellow Messenger

Its omni channel and all in one roof