yellow.ai
About yellow.ai
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Most Helpful Reviews for yellow.ai
1 - 5 of 36 Reviews
Dharaneesh
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Yellow Messenger Chat got
Overall a Good partner but if the phone app if the bugs are fixed then it would be greater
PROSThe Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature
CONSThe chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided
Reason for choosing yellow.ai
Because we felt the product is good in terms of API and Cost Management
Mirza
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Yellow.ai Assessment - Conversational Commerce & Live Agent System
The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.
PROSEasy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.
CONSIt is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.
Reason for choosing yellow.ai
All in one features required by our business under one platform.
Abhay
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2021
They make it impossible to leave
They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.
PROSIt really isn't any better than the competition in any way
CONSNot a stable platform. They have outages often, ruining our SLAs every now and then.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Platform that can fuel conversational commerce
Ease of setup, and good API support for integration.
CONSConsole design, analytics and the mobile platform can get better
Reason for choosing yellow.ai
Friendly team, responsiveness and accomodating for startup needs
Arvind
Food & Beverages, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Easy to deploy multi channel conversational AI
We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures
PROSMulti-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.
CONSReporting dashboard and logins can be better on UX
Reason for choosing yellow.ai
Cost, product architecture, team experience