My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.

The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers

I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation

I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.

Sirena has a simple and whatsapp-like design, that makes it very intuitive to be used. Really simple. In terms of functionality it counts with almost all you need, without complexity.

The platform is not so stable. Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well. The customer support in many times do not have a solution or an estimation of when the problems would be solved.

The practicality to use it, the reports it generates and the controls that can be done on the operators

waiting times in databases with a lot of data

Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

We where stacked with piles of clients shouting for attention, buyers that bought over several digital channels that weren´t happy at all with our service. Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

At first i was reluctant about pricing.. but the value that adds make the equation as positive as it should get

The software has an easy to use interface. And with great statistical support.

The selection of leads with the different groups.

It's really very ease to use Sirena and the process for implementation is short.

It has several brokes down per month. That's somehting Sirena must resolve immediatly.

Support team is good and dedicated. Sales rep is excellent. We like the software and look forward to improvements. This is all very new.

Ease of use. Pretty straight forward. Easy to implement.

Rotation rules can improve. Zoho integration too. Would like better integration with our crm rather than think of sirena as a crm. For us sirena is a communication tool to better assist customers but not a crm.

sirena allows us to serve our clients via whatsapp with 3 agents simultaneously at a very reasonable cost for our small business. We have basic indicators to measure our performance that we did not have before.

It's a LATAM company, They understand our needs. Any company really need to use whatsapps and facebook to do bussiness in 2020. And they are by far the best option for the LATAM market.

They are a young and smaller company than the big brands, so they need to continue with the hard work to grow and meet all the needs that a conversational contact center requires. I'm sure sirena will continue on that path.

It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

Use of emojis in the web version would be great!

Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad.

The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service.

Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of.

When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve his problem immediately, without wasting time writing an email.

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

It would be very helpful if the client could enter their email automatically when sending a WhatsApp, in this way we could have their cell phone number and email, but in general I love it like this.

It's really Good One of the Best expefiences and invertions by My Bussines

I really love the easily way to integrate the difrent chanels, and the way that the assesors of Selling can anwer by their phones, been conectes with facebook now by all the channels un Facebook it's awesome

I don't like the change in the reports área the marketing report don't show You the sellings of another monts working on the same month it's registres

Amazing, actually helps a lot my bussines

It is simple and basic to use, essay to use and comfortable at momment to respond a client.

Templates should be easier to update and the time for response should be 2 days

Sirena let us take the cliente to our different business lines without even noticing, our selling process is much faster this way.

Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer journey is ver smooth.

At the beggining we could not connect to Facebook messenger, but now we can.

Its a great tool when it comes to assisting in communication with international people

The live chat cost more when using data connection

The best tool we have ever had to centralise the communication with our customers and potential ones.

Still under development. Marketing datta regarding the source of the leads.

Prety Good

The capacity to Join all leads in one app

The app many times is very slow and need some more features.

The team is spread in some places of LATAM. They need to structure their knowledge better, the salesperson told me that I could use 2 lines for 1 team, but after I signed the contract that was not able to do so.

Easy to use, customer support is fast. Only able to use for WhatsApp.

Layout still cripple, Facebook blocks a lot of functionalities, not able to have multiple services into the system (ex. twitter, Facebook), 2 telephone lines can not be control by one group, expensive.

No support after 20 days. No access available. Mobile and Web funcionality with erroresI can't even access with my all users. No comments...

nothing.

This tool is unbelievable : 1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome. 2. The shared team inbox makes the whole process so hassle-free and easy to manage. 3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way.

Nothing as such. The company is doing great work. Keep bringing new ideas in the software.

The software es helpful with WhatsApp contacts, but we couldn’t integrate messenger, we also couldn’t relate the credit card for paying and, after 2 weeks, we still couldn’t set up the bot. So, as a conclusion, de software is a good idea, but the barriers to start using it in e full way are pretty high

I like the view, is easy to understand, and easy to administrate the contacts

The problem wasn’t the software, but the services around it (paying, capacitation, etc.)

stability, overview of user conversations.

lack of functionality for quick service, such as sending files in quick messages, commands for user transfers, service metrics vs active users on the platform.

Very user friendly interface

Problems in the testing phase that were not resolved by the support team

Not good. Too may problems

Ease of use and integration with WhatsApp

Many technical issues that complicate the use. Slow assistance and problem solving.

System needs to be more fluid when changing screens. These phrases are wrecking us for having to anticipate so many different occasions.

Being able to send contacts across the users.

Needing to have so many phrases ready before hand and not being able to write what I need for that occasion.