About Zoho SalesIQ

Zoho SalesIQ is a cloud-based customer engagement platform that helps businesses to monitor website traffic in real-time, initiate proactive conversations with prospects and customers based on available data, automate the conversations using chatbots, assign rules for lead scoring and company scoring to filter the best prospects to approach and follow up, send interactive email campaigns. Businesses can also create their knowledge base with Articles and FAQs in Zoho SalesIQ and set up chatbots to converse with the customers to collect data and answer basic queries using the data available in the knowledge base. Key features include canned responses, enhanced B2B B2C contact management, transfers/routing, custom branding, real-time consumer-facing chat, audio call, sc...


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73 Reviews of Zoho SalesIQ

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(21)

21

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 73 results

July 2019

User Profile Picture

Peter from Camber Dynamics

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pros

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Reasons for Choosing Zoho SalesIQ

Price, connectivity with the rest of the Zoho suite.

February 2019

User Profile Picture

Mahbub from Improlabs Pte Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

Zoho SalesIQ is essential for online customer service

Excellent performance with vey minimum or no issues at all.

Pros

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

January 2020

Chris from Shane Co

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

January 2020

Zoho Chat

Seamless chat service for our customer service and sales agents.

Pros

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Cons

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Reasons for Switching to Zoho SalesIQ

Bevy was bought out and our contract ended.

August 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2021

Handy Chat Software

Pros

You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software.

Cons

Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy.

February 2018

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Sean from Lakewood School

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

this is NOT just a chat program

you close deals.

Pros

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.