Zoho SalesIQ Software

Zoho SalesIQ Software

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About Zoho SalesIQ

Zoho SalesIQ is a cloud-based customer engagement platform that helps businesses to monitor website traffic in real-time, initiate proactive conversations with prospects and customers based on available data, automate the conversations using chatbots, assign rules for lead scoring and company scoring to filter the best prospects to approach and follow up, send interactive email campaigns. Businesses can also create their knowledge base with Articles and FAQs in Zoho SalesIQ and set up chatbots to converse with the customers to collect data and answer basic queries using the data available in the knowledge base. Key features include canned responses, enhanced B2B B2C contact management, transfers/routing, custom branding, real-time consumer-facing chat, audio call, scree...

Zoho SalesIQ Pricing

Free: 3 users Connect with 10k visitors / month Basic: $10/ month / user Connect with 50K visitors / month Professional: $17/ month/ user Connect with 100K visitors / month Enterprise: $25/ month / user Connect with 200k visitors / month

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

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Zoho SalesIQ Facebook configuration screenshot

Zoho SalesIQ User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 1 - 5 of 78 reviews

User Profile

Peter

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pros

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Reasons for choosing Zoho SalesIQ

Price, connectivity with the rest of the Zoho suite.

User Profile

Mahbub

Verified reviewer

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

February 2019

Zoho SalesIQ is essential for online customer service

Excellent performance with vey minimum or no issues at all.

Pros

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Alessandro

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2022

Work very well as standard chat platform

Pros

Good tracking visitor activity and very complete set of tools to configure the chat.

Cons

A bit complicated UX when you have to setup advanced functionality

Chris

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

January 2020

Zoho Chat

Seamless chat service for our customer service and sales agents.

Pros

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Cons

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Reasons for switching to Zoho SalesIQ

Bevy was bought out and our contract ended.

Nelson

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Functionality

out of 5

April 2022

Direct chat with people on the website

Quite good. have had some good leads from using the live chat bot

Pros

It allows me to know who is on our website, for how long, if they are recurrent visitors, etc

Cons

the ID of the visitors only is known if they are processed on the CRM

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