you close deals.

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Excellent performance with vey minimum or no issues at all.

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

I rate the product I rate the team behind. I refer them

Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

I would never get Full credit for discovering them.

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.