About Zoho SalesIQ

Zoho SalesIQ is a cloud-based live chat solution that helps businesses manage processes for monitoring website traffic in real-time through lead scoring and interactive email campaigns. Key features include canned responses, geo-targeting, transfers/routing, custom branding, real-time consumer-facing chat, screen sharing and website visitor tracking.

Designed for businesses of all sizes, Zoho SalesIQ provides proactive chatting tools by creating predefined rules such as visitor landing pages and time spent on the site to send notifications when potential customers land on websites. The solution allows firms to gain insights into website visitors and identify them as new or returning customers for increasing engagement with clients. Additionally, it comes...


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Supported Operating System(s):

Web browser (OS agnostic)

70 Reviews of Zoho SalesIQ

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(42)

42

4 stars

(19)

19

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 70 results

July 2019

Peter from Camber Dynamics

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pros

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Reasons for Choosing Zoho SalesIQ

Price, connectivity with the rest of the Zoho suite.

February 2019

Mahbub from Improlabs Pte Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

Zoho SalesIQ is essential for online customer service

Excellent performance with vey minimum or no issues at all.

Pros

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

April 2020

Wellington from Pinagare Advisory Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Capital Markets

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2020

Zoho customer engagement tool

We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

Pros

Allows customer engagement which helps with the selling process as well as building customer relationships.

Cons

Chats sometimes come in without notification which may result in failure to respond to some chats.

January 2020

Chris from Shane Co

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

January 2020

Zoho Chat

Seamless chat service for our customer service and sales agents.

Pros

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Cons

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

February 2018

Sean from Lakewood School

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

this is NOT just a chat program

you close deals.

Pros

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.