you close deals.

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Excellent performance with vey minimum or no issues at all.

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

I rate the product I rate the team behind. I refer them

Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

I would never get Full credit for discovering them.

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Good, filled a need but products like FB messenger have taken their place (for us at least)

Easy to use, chat works well, clients & users seem to like it

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

So far no complaints. Salesiq does what we need.

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support

- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)

the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do.

Easy to use. Low cost. Easy to setup / integrate.

Clunky backend to admin (it's not intuitive where you update the system settings). Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly.

No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided.

Visitor reports is limited to 1000 records.

The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM.

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Close visites monitoring, better customer service.

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs...

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns.

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away. We love that there is a mobile app so we can answer messages from customers away from the computer

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.

I wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!

Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.

Ease of use, and visitor website analytics, free plan ti try out

a bit confusing to set up some features