About Freestone

Freestone provides a platform to host live events and on-demand learning content as part of a continuing education program. Track learner progress and issue certifications in one convenient, branded hub through diverse learning formats like webinars, webcasts and on-demand streaming. Encourage interactivity among presenters and learners through Q&A, chat, surveys, polls and quizzes.

Freestone clients are backed by white-glove support on all events and a dedicated account manager for guidance and support. Leverage pre- and post-production services to capture content during live, on-site conferences and deliver them to virtual audiences.


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10 Reviews of Freestone

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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April 2020

Morgan from NACUBO

Company Size: 11-50 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The Freestone Support Team is the Best

Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons

There are a couple of things that frustrate users regarding credit submission.

Reasons for Choosing Freestone

It was robust enough for everything we needed within the platform itself and came with the support we wanted to alleviate the pressure from our staff.

Response from Community Brands

Replied May 2020

Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!

September 2020

Robin from Air & Waste Management Association

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2020

Air & Waste Management Association Review

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

Pros

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

Cons

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

Response from Community Brands

Replied October 2020

Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

4.0

August 2019

An adequate system, a bit burdensome

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Response from Community Brands

Replied August 2019

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

August 2021

Kaylee from SMG

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2021

Simple to use and has most of the tools you will need starting out.

Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.

Pros

This is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.

Cons

There needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.

Reasons for Choosing Freestone

We wanted to have a good experience integrating YourMembership and felt Freestone checked all of the boxes we had at the time. Although, we are disappointed in the lack of robust functionality with the tracking of CE's for Certification within YM and the inadequate communication between Freestone and YM when it comes to an individuals' tracking.

Response from Community Brands

Replied August 2021

Thank you for the kind words about the product's ease of use Kaylee! We look forward to continuing to enhance the user experience for both admins and learners. Your Account Director will be connecting with you to discuss enabling the most up to date credit integration between Freestone and YM as I believe that will address your concerns about ce tracking. Thank you again for the feedback!

August 2021

Janice from The Antibody Society, Inc.

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2021

Freestone webinars

Our members highly value education and updates on current events. The Freestone webinars enable us to meet both of these needs quickly and efficiently. Webinar set up is easy and the customer support is awesome. Overall we have been very pleased with our experience and just signed up for another year.

Pros

The software is easy to use and the individual webinars can be set up quickly. The features are customizable, which, for example, enables changes in the look of the viewer when a webinars with live presenters is converted to an On Demand version. The registration process is quick and efficient, and notifications/reminders are easy to add.

Cons

Some of the tabs at the Course level are identical to those at the Chapter level, so knowing what information to add at the Course vs Chapter level can be challenging for someone who uses the software infrequently (e.g., once a month). Customer support is very responsive though, so any questions are answered quickly.

Response from Community Brands

Replied August 2021

Thank you very much for the kind words about our team and product Janice! We look forward to continuing to work with you and your team and will strive to maintain that high standard in our support, services and software!

July 2019

Peggy from Association of Legal Administrators

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

ALA Freestone Review

We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros

Ease of use for administrator, data entry and report running

Cons

Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Reasons for Choosing Freestone

We were previous customers and had a wonderful relationship and experience.

Reasons for Switching to Freestone

Unreliable platform and difficulty in producing our own reports.

Response from Community Brands

Replied July 2019

Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.

September 2020

Theresa from Luther Seminary

Company Size: 51-200 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Fresstone as an Event Partner!

I have worked with staff at Abila - Freestone for almost 9 years and [SENSITIVE CONTENT HIDDEN] have all been great to work with! We have used them to record our events in audio format for the last 9-10 years and we added live-streaming and video capture in the last two years. They do a fantastic job - the end product is great, their techs are terrific and when there is a problem they are quick to help get it fixed or to work with us to find a solution. I would highly recommend Abila - Freestone as a partner in any event that needs recording and hosting services!

Pros

The ease of use for the patrons who purchased the packages.

Cons

You are not able to garner a lot of statistics about usage by your patrons.

Response from Community Brands

Replied October 2020

Thank you very much for the kind words about our team! We look forward to maintaining that level of service! We will continue to look at ways to optimize the learner usage data. Thank you for the feedback Theresa!

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2019

Freestone Review

Overall, even with the challenges, there are ways to work around the majority of them and my engagement with the support team has been wonderful

Pros

I like the fact that everything with a program is housed in one system including the production of CME certificates.

Cons

Some of the challenges I face when using the system is around administrator customization of both the user interface and things that could make event replication smoother.

Response from Community Brands

Replied August 2019

Thank you very much for the feedback. We are always working to make the admin experience more powerful. With Freestone Viewer an admin has the capability to change the viewer layout, customize the branding and curate all tabsets. Your Account Director would be happy to discuss all the options in more detail. Thank you again!

December 2020

Cindy from NC Nursery & Landscape Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Helpful for launching a new online conference

Pros

Our association had to pivot to online due to the coronavirus pandemic, but luckily we had already planned to take advantage of Freestone through our new partnership with Community Brands and Your Membership. The Freestone platform has made it easier to develop our first-ever online conference because of its features, ease of use and helpful support staff.

Cons

Because the association is using Freestone as part of a larger membership management platform, there has been a learning curve for both our staff and Freestone's staff. As we all become more comfortable with how each component works together, we should be able to reduce issues.

Response from Community Brands

Replied April 2021

Thank you very much for the review Cindy! It was a pleasure working with you all on your event. Glad you found that the team was helpful and the technology was easy to use. Thank you!

October 2020

Kathy from Retail Solutions Providers Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Freestone Virtual Event

Pros

User interface Easy to administer Technology is stable

Cons

Reporting had several hicups but team worked them out for us

Response from Community Brands

Replied October 2020

Thank you very much for the review Kathy! It was a pleasure working with you all on your event and glad you found the technology easy to use. We will continue to make enhancements to the reporting functionality. Thank you!