The fact that during the conversation there is no sound notification of a new message at all.

What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

The visual interface is superior to other solutions making engaging with customers fun and interesting.

I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.

It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.

Overall Inside is a great tool, that allows us to work with our customers in a way that is best for them.

Meets all of our reporting requirements. The visualisation makes our agents far more engaged with our customers.

The deployment of new features and cutomization have always problem.

Having hard time putting the customers information.

Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team.

I feel like I am just playing a game. The layout is good and we can change the theme.

When the software is upgraded it can sometimes be difficult to adjust.

From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us.

Support response time is very good. I can easily record my live via the onestream mobile app and then schedule it easily.

I like the simplicity of connecting profiles and be able to schedule lives for personal and business pages (Facebook). There's also an option to connect Instagram with a workaround which is helpful.

It’s easy to use and also helps a busy person like me to “go live” as and when I need to.

Helps me multicast to my lives both live and pre-recorded. Very easy to set up just referred the help docs and was quick.

I like that it's been fairly easy to use and schedule to multiple social media accounts. Also, customer service has been great with helping within the hour if I run into an issue.

The system is easy to use and integrate. I'm still discovering all the features.

Their [SENSITIVE CONTENT] and company representative told the early adopters if they pay for Professional plan, that both features would be available when they are release.

Their CEO / Founder and company representative told the early adopters if they pay for Professional plan, that both features would be available when they are release.

They retracted the idea because we complain to their support and the message got to their management. What's even worst, they decided to charge for the upcoming studio feature too.

Integration with other apps and hardware is easy.

You record a video and it streams in the scheduled time so the audience views it as a live. They also added true live streaming so this is a great product.

One Stream Live messed up and asked for more money for a feature that they never should have charged for in the first place.

The interface is clean and easy to use, divided in 3 important sections - pre-recorded streams, real-time streams and upcoming schedules.

Amazing live streaming tool with the best ever support team.

Has generous number to social accounts I can add, can have multiple Instagram, Facebook, Youtube accounts can even stream to Facebook groups.

The concept is very good and the execution just works.

However, they do have a few glitches when it comes to integrating with Facebook and other social media platforms. I've had videos scheduled and because of an update, the stream has failed.

Then as they're working on the job, they tell you need to pay more to complete the job. One Stream Live is a bunch of people who are not trustworthy.

Great Support - very kind - they helped me setting up.

The overlays and the ability to be creative, and have practical features;  buttons,social links, accounts, etc.

There are a lot of moving pieces between Facebook and OneStream, so the excellent customer support is key.

Overall, their customer service has been awesome.

So I have about 20 short videos that I wanted to schedule to run on Facebook Live over the course of a day. I found OneStream and it worked perfectly last year.

The pre-recording helps me because I can then be live as a commenter and engage with my audience if needed. Evidently, you want to be transparent in the video that things are pre-recorded.

The software constantly was skipping and stopping a video with their specified settings. The product simply did not work.

That's a huge benefit and unlocks a lot of use-cases like creating a collage of your previous videos, or if you're in the podcasts, streaming multiple podcasts like a radio show.

Ease of use and versatility. The product is user friendly.

Customer service and policy is very unprofessional, pro profit.

The raw folder I could not find, for the life of me a webinar I had uploaded to re-stream. Kids - orange juice on my laptop - lost downloads folder...).

What I like about this platform is that it allows me to pre-record a session and then present it as a live streaming which gives greater visibility than upload the video directly to the platform.

US Dollar

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.


INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.


INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Signature Management

Employee Management

Audience Analytics

Surveys & Feedback

Personalization

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

360 Degree Feedback

Lead Capture

Performance Management

Code-free Development

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Transfers/Routing

Session Recording

Customer Segmentation

SMS Messaging

Subscription Management

Real-Time Monitoring

Customer Service Analytics

Multistreaming

Sentiment Analysis

Single Sign On

Rules-Based Workflow

Behavioral Analytics

Communication Management

Customer Database

Interactive Content

Live Streaming Production

Offline Form

Social Media Streaming

Customizable Fields

Collaboration Tools

Natural Language Processing

Template Management

Scheduling

Data Import/Export

Campaign Segmentation

Campaign Planning

File Transfer

Email Templates

Customer Activity Tracking

Self Service Portal

Contact Management

Customer Experience Management

Content Management

Conversion Rate Optimization

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Routing

Intent Recognition

Chat Transcript

Multi-Channel Communication

Complaint Monitoring

Whitelisting/Blacklisting

Attribution Modeling

Queue Management

Support Ticket Tracking

Event Scheduling

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Moderation

Knowledge Base Management

Real-time Broadcasting

Data Visualization

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Multimedia Support

Conversion Tracking

Response Management

INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

INSIDE

In Person

Live Online

Documentation

Videos

OneStream Live is a B2B cloud-based solution that enables consumers to live stream real-time and pre-recorded videos to over 45+ social media platforms, any custom RTMP destination, and anywhere on the web, all at once.

It is a storytelling platform for diverse consumers – from content creators and marketers to educationalists, health professionals, and religious services. 

Key Products: 
- Live Studio: Create professional looking live streams with branded elements, invite guests, share screen and external media, and more.
- RTMP Encoder Streaming: Restream real-time streams from third-party RTMP encoders such as OBS, XSplit, Zoom, Wirecast, ECamm and more.
- Pre-recorded Streaming: Upload and schedule pre-recorded videos up to 60 days in advance to go live on the desired date and time.
- Hosted Live Pages: Create personalised webpages for web live streaming, without buying any external hosting or domain.

Key Features:
- Social media multistreaming
- Live Unified Chat
- Playlist streaming
- Embed Player
- Record and download streams
- Cloud storage integration
- Team management

Also available for mobiles - Android & iOs

INSIDE vs OneStream Live

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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