All Wistia Reviews

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Durgesh

E-Learning, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2023

Highly Customizable Lead Generating Video Platform

User Profile

Will

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Everything Wistia Does Makes Video Hosting Better!

I think that Wistia is SOOO easy to do business with. I will continue to use them as long as I host video and am able. Amazing company, awesome product!

PROS

I love how easy Wistia is to use. I'm a fanboy...I'll admit. I've used Wistia to host our orgs marketing and training videos for the last 4+ years and they make the process so simple. Loading videos, setting up chapters, sharing links, embedding in our help center. I also have used the metrics to help identify where are videos are getting looks to. Simply put, Wistia makes it easy to host videos.

CONS

I don't really have anything I don't like. I suppose some of the save/edit buttons aren't always the most apparent, when editing advanced functions of videos.

Reason for choosing Wistia

Ease of use, gating, security options.

Kevin

Apparel & Fashion, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Easy Video Mgmt and Deployment

Very positive. With the ability to setup turnstiles and gated videos, we were able to integrate them into our inbound campaigns. Also, linking videos to our ecom website allowed us to demonstrate a clear ROI after the first couple of months.

PROS

Easy and intuitive interface to manage, deploy and track all of our videos. You can then configure each video to allow or not allow customers to share, download, etc. Super easy to embed videos on your websites or within email campaigns. Also like that solution allows you to easily convert your videos to various sizes, dimensions and file fomats.

CONS

The Soapbox offering, which is a free tool that allows users to make videos, is great but its setup as a separate offering. Would be most ideal if this was more integrated into the base Wistia platform.

Reason for choosing Wistia

Key was that the solution cleanly integrated with our Hubspot CRM/Marketing tool.

Anonymous

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2018

The best option to "post" online video that can be played online

PROS

What I like most about Wistia is that it supports a large number of formats and automatically manages downsampling. Which means that the platform internally generates several versions of the same video to release the most appropriate depending on the connection speed of the person who needs to watch the video.

CONS

The least I like about Wistia is that you can only create a free account with limited options that allows you to upload up to 50 videos, to upload in large amounts must be paid.

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Yann

Verified reviewer

Online Media, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

A powerful solution for video content creators

PROS

When I organized a virtual summit, I spent some time looking into platforms for hosting video content and I came across Wistia over, and over, again. It was a familiar name to me because many people in my space used it, so I decided to give it a try. I have to say that out of everything Wistia does, the one thing I think really sets the platform apart it its video player and how it empowers Wistia users. Aside from the look of the player, which you can really make match your branding colors, you can decide what features to include (and exclude) from the player, and decide what happens once a video is finished. Plus, you can set the privacy settings when it comes to your videos so that they can be embedded only on domains you pick, anywhere on the internet or nowhere at all other than on your Wistia channel. This is ideal especially if you sell video content, like in the case of a video course, virtual summit or digital workshop.

CONS

The one thing I was a big fan of, when it comes to Wistia, was the fact that the pricing was tied to the bandwidth. I know that this isn't something that's unique to Wistia but isn't necessarily ideal. Basically, the more people watch your video content, the more bandwidth is used and the higher your Wistia membership invoice is going to be...

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Jay

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Wista > all others

It's been amazing so far

PROS

What I loved most about this what is the moving GIF animations that it allowed us to have for our videos which are very engaging it's what caught my attention right away.

CONS

It's a little expensive being $100 a month for smaller agencies or developing SMBs. It's also very limited editing software but I understand if this is not an editing tool.

Reason for choosing Wistia

Price

Reasons for switching to Wistia

Overall better software

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Eddie

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Great for Data

PROS

I enjoyed the data perspective from the content that I was publishing. Wistia enables you to see where people were dropping off as well as how many times someone was viewing a piece of content. This quickly helped us find where we needed to make updates and adjustments.

CONS

At times it wasn't 100% intuitive, but after some playing around I was able to figure it out. Wistia has come a long way from where it once was.

Reason for choosing Wistia

Price and support.

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Nicholas

Verified reviewer

Media Production, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Hands down the only way to Host Videos!

From the first time, I logged in, to the most recent time I uploaded a video and then forwarded the URL to a co-worker so they can use it in their workflow. This software is incredible. The company is engaging and offers inspiring posts to their customer base and their User Community is fantastic. I appreciate the services this product provides and can't wait to see where things go for them in the future. Keep up the incredible work!

PROS

Can I say everything? Ok if not... I guess the thing I like most about this software is how simple it is to use the product.

CONS

The only thing that could possibly improve is adding the ability to add a custom play button. I completely understand the reason why it doesn't exist and I only can say this because I've had to listen to colleagues bellyache about it.

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Marcos

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Everything about these guys is AMAZING!

creativity, commitment, ease, communication, collaboration, sharing, efficiency, productivity, improvement, fast streaming, very good support, continuous learning

PROS

Their product is the best! One of the best things is how fast the video load on any device. Besides that I love how much effort and compromise they put into supporting, teaching and sharing knowledge!

CONS

Not long ago they changed their charging structure and that affected our processes a lot, but still.. they are worth it!

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Bill

Verified reviewer

Computer Software, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2017

Wistia is great for embedding video on your site and the stats are excellent

All of our company videos are stored and organized on Wistia and embedded on our website. This includes webinar recordings. Biggest benefit for us is a branded video experience on our website without distractions of other brand logos on the video player. I would give Wistia a higher rating if videos shared better on social channels.

PROS

If you want to embed videos on your site so that they blend in wiht your brand/web experience, Wistia is a top choice. And if you want details on usage / viewing stats Wistia is also top notch. We use Wistia for our company videos and also for client work for eLearning projects. It is easy to segregate videos by project so organizing videos is easy. And videos always look great on our website. The viewing stats are also excellent. We know which videos get watched the most but also when during videos people stop watching and what viewer engagement is. This is helping for us deciding how to improve our videos.

CONS

Wistia videos don't share well on social channels. I would not pick Wistia if your main goal is to share on social...use YouTube for that.

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Ashley

Verified reviewer

Computer Networking, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Love Wistia

Saves money and time!

PROS

I have been using Wistia for years and bring it with me to every company I join. It's one of my favourite marketing tools. The cost is amazing for the features and compared to other video hosting companies the cost can't be beat. I love how they keep the platform simple and easy to use. They continually push out new features to make the platform better. Oh the videos they produce themselves are awesome and helpful!

CONS

None - once you try it out you will be hooked to! I have never needed to use the customer support team so I am not sure how good or bad they are.

Chelsea

Renewables & Environment, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

User friendly with tons of functionality

This is a company doing it right. They have really great training materials, both about how to use the product itself and industry best practices to help you build a video strategy. The customer service was very responsive and flexible. The user interface was so visual and intuitive to navigate, which is important to me in video hosting platforms since I check analytics and details often. The ability to customize the player, add hyperlinks and forms directly into the videos, and track click rates of links are all really valuable tools for video marketing .

PROS

The myriad of features to help with video marketing tactics are amazing. My favorites were the ability to gate content partway through a video- let someone watch 1 minute for free, and if they want to watch the rest they input an email address. The different options for customizing end cards and adding links to the final screen of the video are very useful, and the option to code and style buttons was a really nice extra feature. All of the analytics screens are very robust with the amount of detail you can drill down to, and it's really easy to navigate through all the screens.

CONS

Sadly I switched companies and have to use a different platform now, so all I remember is how much more I liked Wistia and can't recall any major issues.

Alex

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Incredible Video Hosting Services with the Most Feature Rich API

Overall, Wistia provides an incredible developer experience that I have not been able to find with any other video provider. The amount of valuable metrics provided along with the dead-simple integration makes this software a great choice for content creators who are heavily focused on performance metrics.

PROS

The most notable feature of using this software, as a developer, has to be their API. The API is incredibly easy to use and provides critical video metrics that are essential to creating an effective video marketing campaign. Their video stats API provides information such as watch time, play rate, engagement rate and much more, which allows our content creators to have a strong understanding of what content is performing well and why.

CONS

One thing that I noticed that this software lacked in was its ability to integrate fully custom designs into the player. While you are able to do some customization on the appearance, as a front-end developer, it would be nice to have more freedom to customize the appearance to match the overall experience of each project.

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed August 2021

Good Platform for Marketers Using A Lot of Video

PROS

I really like the video view analytics that you get from Wistia. It provides a lot of really good insight to where users are falling off and how long people are viewing. I also like the ability to add CTAs into the video to drive additional content views and conversion.

CONS

To take full advantage of Wistia as a tool, you really need to be producing good quality videos and driving a lot of views. If you don't have a lot of views, the data will be more anecdotal than truly representative of what a larger audience will do. Focus on building your audience first, then use a sophisticated tool like this.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

Youtube for the business

Overall very satisfied. We will always use Wisita for its simplicity and easy to embed/share and track video views etc.

PROS

-Ability to share videos privately -Great Call to action options on the video - Great tool for Individual departments to showcase and keep track of Stats on video

CONS

- Lacks some of the basic editing capabilities such as cutting and joining. - Plans are a bit pricy compared to other video solutions - Support is limited and usually through email.

Sydney

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2016

Wistia just makes video easier.

We're loving Wistia because the video players are sharp looking and easily customizable with color, buttons, etc. Whether I'm putting a video on a page highly trafficked on mobile and need a smaller play button, on a blog post where the color blue goes with the theme, or on a product page where I need the display frame to be just as gorgeous as our photo set, Wistia makes it easy.

PROS

Easy, organized, SEO friendly, Trackable

CONS

Video organization and seo setup can be confusing

Spencer

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed January 2012

If YouTube and Vimeo could only be this good...

I cannot imagine a more perfect solution for anyone who needs a video management system for content that needs to be kept private or behind a paywall. Even if that is not a requirement, the extensive tools, superb mobile capability of their native management system, and great customer service make Wistia a "dream".

PROS

Wistia provides an incredibly powerful and flexible way for entrepreneurs and businesses to manage, distribute, and monetize their video content. Unlike YouTube and Vimeo, the key differentiator is the fact that you have absolute control over the location where you content can be accessed, embedded, or downloaded. Likewise, you have complete control over the look and feel of your embed design, popups, video galleries, SEO, heatmaps, and much much more. The customer service and creativity at this company is also a HUGE selling point. I challenge anyone to actually reach someone at Youtube (HA!) or Vimeo by phone (not likely... even though they are a "small" company). With Wistia, you can actually PHONE them if or when you have an idea, a problem, or a need for further help. Within five minutes of using their free trial, we knew at LabSecrets.com that we had found a real PARTNER in Wistia... and we've never looked-back since!

CONS

None that I have found yet.

Aaron

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed January 2012

Wistia Rocks!

Wistia offers our company all the necessary features the other platforms couldn't deliver on, and goes beyond our expectations for a video hosting solution. Wistia plays a major role in the everyday operations of our business. We've worked directly with Viddler, Kaltura, Ooyala and one of our major clients uses Brightcove. None of these Platforms compare in terms of functionality, API, and overall ease of use.

PROS

We went through many, many video platforms in the years before we began using Wistia. Now we've been using Wistia for almost a year, and we're not looking back. Wistia is more of a Project Manager than a mere Video Platform, and this is the greatest overall benefit we've realized. The ability to manage our clients as well as our videos is an indispensable feature provided by Wistia.

CONS

Not many - but in the interest of balance, we'd love to have Watermarks/Bugs - need this. Projects listed alphabetically, especially when searching - we have over 100 clients in Wistia - would love to see them sorted alpha instead of by date added. Different email addresses for different projects for ticketing. IE - project clients go to one ticketing board (for us), webcasting clients go to another email address, and thus board for us. As you can see - NOT ONE Con for core usage. We LOVE Wistia!

Aaron

Verified reviewer

Computer Software, 51-200 employees

Used weekly for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2018

The top video hosting platform- they even have an awesome extension

PROS

Wistia makes hosting videos so easy. Managing the videos in the cloud makes it easy to find what you are looking for, and sharing the videos onto your website or portal is extremely easy as well. For the past year or so, my sales teams have been using their soapbox extension. This allows us to create videos from our desktop and share them with customers. An extremely personable way to share short product explanations and videos with customers.

CONS

Wistia has changed the way they charge for starage of content. I liked their old plan better, but their new plan seems to be working well.

Anonymous

51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2018

Everything you need in a video hosting tool

PROS

Wistia offers great features for all users - no matter how big or small. I've always appreciated that you can easily scale your account with them based on your needs. Additionally, their reporting is great and can give you insight into how long people are watching your video, where they drop off, etc. On top of that, they have plenty of ways for you to collect the info of whoever is watching the video.

CONS

The user interface could be better but it's certainly not a deal breaker for us.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Wistia Works

Overall, Wistia is a great platform and I really believe it will take off!

PROS

Wistia is a great video sharing and building platform, a mix between Wipster and Youtube, or Vimeo. I most enjoy that it's easy to pickup and not overly complicated.

CONS

I least like that Wistia is so unheard of, and people are hesitant to try a new product and stick to what's familiar.

Katherine

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

I love Wistia! They have a great interface that's easy to use.

PROS

The interface for sure. It's super easy to navigate, and I have no issues asking someone else to upload something. Its intuitive interface makes it simple for anyone to hop in and get going.

CONS

Their pricing structure changed. We grandfathered in, but we didn't necessarily keep what we'd originally signed on with. Now we deal with video limits and charges for each extra video.

Anonymous

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

It is a tool that allows you to add videos to marketing campaigns.

PROS

As a platform it allows you to define who will see your videos or not, as well as the time they connect with your multimedia content, the time they spend on your page.

CONS

Wistia has fulfilled our needs for content placement in support of our marketing campaigns, so far we have not had any major problems, however they have a help center to support the user if necessary

Danielle

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2017

Great product. Use it in our marketing department to house videos.

PROS

Easy for me and my team to use. Really like it. Let's us store a lot of videos in one place. Like that you can link to the.

Michael

Computer Software, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2020

Wistia is great for sharing webinars and presentations

We have several video-sharing apps that can be shared internally amongst our emplloyees, but this is a secure app that allows us to share videos (product summaries, Q&A sessions, etc.) with our external customers. For that reason, it's an invaluable tool.

PROS

I like that we can use Wistia to share videos not only internally, but with our external customers as well. I also like the playback functions for the videos.

CONS

There's nothing that it's missing. It's good software for our use case. Perhaps the ability to embed the videos in another webpage would be helpful, but it's not that necessary for our purposes.

Showing 1 - 25 of 163 Reviews