--- title: "Absorb Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Absorb. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Absorb is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/absorb-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Learning Management System Software](https://www.softwareadvice.com/lms/) / [Absorb](https://www.softwareadvice.com/lms/absorb-profile/) / Absorb Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/lms/absorb-profile/) Reviews [Alternatives](https://www.softwareadvice.com/lms/absorb-profile/alternatives/) # Absorb User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 362 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 236 reviews (65%) - 4 stars: 107 reviews (30%) - 3 stars: 11 reviews (3%) - 2 stars: 5 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - As a system administrator, the platform has allowed me to efficiently manage learning and development across a large workforce while maintaining compliance with mandatory training requirements. - Course creation, reporting, and user management are straightforward, and the platform offers robust automation, learning paths, and customizable branding. - As a system administrator, I can efficiently create and assign courses, manage users, generate reports, and monitor training compliance from a single platform. ### Most mentioned cons - Management has noted that the platform is on the more expensive side and there are several additional fees for features and services that can increase the overall cost. While they're comfortable with the pricing at present, there is some concern about potential price increases in the future and how that may affect long-term affordability. - E-commerce limitation, missing some standard upsell option and some training display limitation, it's not possible to create multiple landing page with training open to the public that is different to each page - I think there was not enough time spent by the migration lead to understand how previous processes were done and then relating to the Absorb system. ## Absorb customer reviews Showing reviews 1-25 of 362 (page 1). ### Great partners - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been working on and with LMSs for 20 years as a user and even a product manager of an LMS. Absorb has exceeded all others that I've worked with in ease of use and customer support. Not every LMS can be everything to everyone and we've been disappointed that some features we've taken for granted weren't available, but for the money, we've found Absorb to be an excellent partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support and especially our CSM have been incredibly helpful and supportive during our onboarding and ongoing. We're nine months in and they're still there for us all the time. I also love the admin user interface. LMS admin UIs can be overwhelming but Absorb does a good job of showing just what you need and making it so you don't have to fill in multiple pages to get a course launched. We've also found it to be a good value - lots of features, lots of training and support for the money. Happily, we've run into very few bugs and uptime has been excellent. #### Cons Absorb seems to be focused on employee training while we're a professional society. Therefore, the LMS is missing some features that we would like. Handling multiple certificates, e.g. CME for surgeons and nurses, is difficult requiring us to make separate courses for each professional group. Absorb has a robust ideas portal where users can make suggestions for features and they release new features constantly though. #### Reasons for choosing Absorb Cost, features, ability to have a free trial period. #### Reasons for switching to Absorb Primarily because of lack of customer support. --- ### A genuinely impressive LMS that's delivered on everything we shortlisted it for - Overall rating: 5/5 - Reviewer: Nancy C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed a single platform that could serve multiple clients under their own self-contained experience, while still giving us central oversight, and Absorb's multitenancy solves that completely. It's also solved the problem of customer self-sufficiency - our clients can manage their own users and courses and pull their own reports instead of coming to us for everything - and the reporting gives us visibility we didn't have before, both proactively during onboarding and reactively when a customer needs extra support. The sales and onboarding process was faultless from start to finish, and the combination of interactive course creation, gamification, learning paths, and automation has let us build a much stronger learning offering for our customers than we could before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multitenancy was essential for us - we needed separate branches so each of our clients gets their own experience while we manage everything centrally, and Absorb handles this really well. Just as important, our customers can administer their own users, assign courses, and run their own reports, which takes a huge amount of admin off our plate. Reporting in particular has been a standout. Our customers can see exactly what their users are and aren't doing in the system, and on our side we can monitor engagement both during onboarding and once customers are live - invaluable when a customer seems to be struggling and we need to check whether their people are actually engaging with the learning. On the course-building side, Absorb lets us create genuinely interactive courses rather than passive "click next" content, with quizzes to test knowledge retention. We've also brought in gamification through certificates and badges, and built proper learning paths/journeys rather than one-off courses. Automation has been a big win too - automated emails, automated reporting, and the ability to build our own custom reports without relying on Absorb support. The API integration with our own customer database has made onboarding new clients much smoother. I've now created a number of courses myself and found it genuinely easy to do. I've used the AI features for generating quiz questions so far, which has saved me time, and I'm planning to use the AI course builder for some soft skills courses soon - everything I've built so far has been technical content. Pricing is also very competitive given the breadth of features on offer, and speed/reliability haven't been an issue at all - no downtime or performance problems across any of our client branches, even during busier onboarding periods. #### Cons Honestly, we've struggled to find anything major to fault. If anything, the platform is so feature-rich that there's a bit of a learning curve at first while you explore everything it can do #### Reasons for choosing Absorb Nobody could offer an authoring tool as good as AbsorbCreate. --- ### Absorb has aged like fine wine for my company! - Overall rating: 5/5 - Reviewer: Craig C. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’d happily recommend Absorb to anyone looking to start a LMS. It’s easy to learn and scale. It’s not the most complex software out there, but more complexity doesn’t always make for a better product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I’ve grown to appreciate the simplicity of Absorb. Over the last 1-2 years we’ve started loosening our control of the LMS and letting other trainers tinker. They all remark how user friendly the software is, which in turn makes our job easier! #### Cons At times I wish there were more robust and native reporting options. But these types of reports are only prepared 1-2 times per year, so it’s not a big deal for someone that uses the software daily like we do. #### Reasons for choosing Absorb Price, customer service, accessibility --- ### Started with Challenges, Now a Great Experience Backed by Great Client Support - Overall rating: 5/5 - Reviewer: Elaine S. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Absorb LMS has been very positive. When we first implemented the platform, we encountered several challenges and limitations where the system didn't always work the way we needed it to. However, our Client Manager worked closely with us every step of the way, helping us find practical workarounds, providing solutions, and keeping us informed about new features and updates that addressed many of our concerns. He also helped us gain access to the reporting capabilities we needed, which has made a significant difference to how we manage and communicate training outcomes. As the platform has continued to evolve, many of our initial challenges have been resolved, and we're now extremely happy with Absorb LMS. The few improvements I'd still like to see, such as more flexibility with filters and dashboard customization, would simply enhance an already strong platform rather than address major issues. The only other consideration is cost. Management has noted that the platform is on the more expensive side and there are several additional fees for features and services that can increase the overall cost. While they're comfortable with the pricing at present, there is some concern about potential price increases in the future and how that may affect long-term affordability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the clean interface and navigation of Absorb LMS. It makes it easy for our technicians, many of whom aren't tech savvy, to find their training and enrol in courses. Over the years, the platform has continued to improve with regular updates and new features. The reporting capabilities are one of its biggest strengths, providing valuable data that supports our internal reporting processes and helps us communicate training outcomes and requirements across our dealer network. #### Cons I'd like to see more flexibility within the platform, particularly around settings, filters, and dashboard customisation. Some reporting widgets can't be broken down into more detailed information, and there are times when the backend logic is a bit confusing. While workarounds usually exist, greater flexibility would make reporting and administration more efficient. #### Reasons for switching to Absorb Sumtotal had a confusing interface for users and was hard to navigate. --- ### The relationship is what makes the platform work - Overall rating: 5/5 - Reviewer: Kyle P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absorb has done what we need it to do. It gives us one place to run leadership development, onboarding, compliance, and instructor-led training across our large distributed organization, and it produces the records we need without manual reconciliation. The automation is what makes it sustainable. We are a small central team that can support thousands of employees because enrollment happens by rule rather than by hand. But the honest answer about our overall experience is that the people are what set it apart. [sensitive content hidden], our account manager, and [sensitive content hidden] our client success manager have both been genuine partners rather than points of contact. They learned how our business actually runs instead of walking us through a generic feature tour, and they point us toward what will solve a real problem for us rather than whatever is newest. When we hit something, we get a fast answer and a straight one, including when the answer is that something is not possible today. That honesty has saved us more time than any workaround would have. No platform is perfect, and there are things I would like to see improved. What makes that manageable is knowing the people on the other end are invested in getting us where we need to go. That relationship is the single biggest reason we expect to stay with Absorb for the foreseeable future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absorb holds up for a workforce that is not sitting at a desk. Most of our people are frontline, spread across the country, and getting to training before and after shifts. Absorb handles that without us having to build workarounds. The admin side is the other piece. Enrollment rules and automations mean we are not hand-assigning courses every time someone is hired or promoted, and the reporting gets us what we need for compliance without exporting everything into a spreadsheet first. The client success support has been a real differentiator too. Our CSM knows our business and flags things before we ask. #### Cons If I could change one thing, it would be a simplified administrative experience. The power is there, but common tasks take more clicks than they should and the menus take a while to learn. Once an admin is fluent it moves quickly, so it's really a matter of the front end of that curve being steeper than necessary. #### Reasons for switching to Absorb We switched to Absorb because we needed a real LMS. What we had before was built for a narrower job, and our training had outgrown it. We are running leadership development programs, onboarding, compliance courses, and instructor-led sessions across a large distributed workforce, and we needed one platform that could host all of it, assign it by rule rather than by hand, and give us completion records we could stand behind when someone asked for them. Absorb was the first option that felt built for the way we actually operate. Our people are largely frontline and spread across the country, so training has to reach them on a phone, not just a desktop, and it has to be the same training regardless of which market they work in. Absorb handles that without a heavy IT project to get it standing. The people were part of the decision too. The Absorb team took time to understand our business rather than run a standard demo, and they were straight with us about what the platform did well and where it had limits. That candor told us what the working relationship would be, and it has held up. Our Client Success Manager has been a genuine partner rather than a point of contact, and the culture on their side has been a real match for ours. When you are choosing a system you will live with for years, that matters as much as the feature list. --- ### Easy to Use with Strong Administrative Features - Overall rating: 5/5 - Reviewer: Tessa O. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Absorb LMS has been a positive experience. The platform is reliable, user-friendly, and well-suited for organizations managing compliance and employee development. It offers a good balance of functionality and ease of use, making it an effective solution for delivering and tracking training across multiple locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absorb LMS has an intuitive interface for both administrators and learners. Course creation, reporting, and user management are straightforward, and the platform offers robust automation, learning paths, and customizable branding. The reporting capabilities provide valuable insight into training completion and compliance. #### Cons Some administrative tasks require more clicks than expected, and deeper customization can have a learning curve. #### Reasons for choosing Absorb We chose Absorb LMS because it offered the best combination of ease of use, administrative functionality, and scalability. Compared to other platforms we evaluated, Absorb provided a more intuitive learner experience, stronger reporting and automation capabilities, customizable learning paths, and the flexibility to support both compliance training and long-term employee development. It also integrated well with our existing processes and gave us confidence that it could grow with our organization. #### Reasons for switching to Absorb We switched from Seed Talent to Absorb LMS because we needed a more scalable and flexible learning management system. Absorb offers a better user experience, more robust reporting and automation, customizable learning paths, and stronger administrative tools for managing training across multiple locations and departments. It also provides greater flexibility to expand our training programs beyond compliance into role-based development and ongoing employee learning. --- ### Right Platform For My Need - Overall rating: 5/5 - Reviewer: Peter H. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support team is responsive and helpful, and the AI features make course recommendations and reporting much easier to manage. #### Cons Some functions are confusing at first and take time to learn, but once you get used to it, the system becomes very helpful and intuitive. #### Reasons for choosing Absorb Better pricing and offerred what we need #### Reasons for switching to Absorb They are no longer supportive of what we need --- ### Absorb Review_2026 - Overall rating: 5/5 - Reviewer: Bernice M. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered In general, I am extremely satisfied with Absorb. It has an extensive library that has helped us create curriculums for professional development. It is great to track our compliance training which we are heavy on. I can easily identify overdue courses and record keeping is not only easy to maintain but to access as well. I receive immediate support when needed, and I expect to continue enjoying Absorb as it continues to grow and add features that facilitate the delivery of training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using Absorb for at least 5 years and we keep coming back because of how easy and intuitive it is to use. This year we moved from ADP to Workday and Absorb was along the way during the whole process helping with the integrations and meeting with Workday reps to guide them fix some issues. I particularly love the strong customer support Absorb has. All of their staff has always been helpful and prompt in assisting or jumping into a quick call to show me where something is. I particularly like to give kudos to [sensitive content hidden] who is my Client Success Manager and has been always so helpful throughout the years. When earlier this year I received an email from Absorb saying that they were going to rely more on AI to answer questions prior to a real person responding, I was apprehensive since there is a familiarity of working for so long with a person that I thought I was barely going to communicate with [sensitive content hidden]again. However, I have been pleasantly surprised since she continues to be a big support and always ensures that I am successful with Absorb. Having someone as supportive, resourceful, patient, and dedicated as [sensitive content hidden] is one main reason of why we have been loyal to Absorb for this long. Absorb, do not lose that human contact that is so necessary and relevant nowadays! #### Cons We use Absorb Create to enhance some of our in-house trainings. We have been using it for about a year and -in overall- it has made a big difference in our trainings as they are more engaging, and I enjoy having the AI voice over to narrate each slide. However, there is an area that I find is missing and that is the interactive discovery-based activities. For example, I wanted to create a simulated office with items like a printer with documents left behind to identify security risks. The idea was for learners to click on each item to identify each one. Creating something like this was extremely difficult because there is no straightforward way to create a discovery interaction to track which object learners were able to identify or to get an answer with an X for wrong answers or with a checkmark for correct ones (along with feedback) as they go around discovering potential objects. Without a functionality like this, it is challenging to create training that focuses on situational awareness or observation-based learning limiting the engaging experience. --- ### An easy to setup LMS platform offering fantastic customer support. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the journey with Absorb from sales through implementation and onto ongoing support has been great. Our implementation manager [sensitive content hidden] was so helpful, patient and always available to offer us customer support. She resolved bugs and issues as soon as they cropped up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like that Absorb LMS easily supports combining both in-person and online training, which is essential for our membership scheme. The feature allowing us to set up curriculums so we can break up large training courses into manageable, bitesize ones is a big plus. These capabilities are integral parts of our training program setup, making it convenient from both a setup and admin perspective, as well as improving the installer experience. Absorb LMS solves data fragmentation by keeping all learner information and training content in one place. It supports both in-person and online training and allows us to structure courses into manageable parts, which is essential for our membership scheme. #### Cons Sometimes I find Absorb LMS to be quite fixed in its setup. We've had to adjust our training program to fit the LMS structure, rather than being able to customize the LMS to our needs. Specifically, the structure of having learning objects, courses, and then curriculums feels very rigid, and we had to adapt our modules and courses to work with this setup. --- ### Great option for an easy to implement LMS - Overall rating: 5/5 - Reviewer: Otis G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was amazing and the AI features really make content creation very simple and understandable. #### Cons The AI generated images weren't as useful as the images in the original documentation that was ingested. #### Reasons for choosing Absorb Great UI and AI course content generation --- ### Exactly what we were looking for - Overall rating: 5/5 - Reviewer: Yann P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've had a great experience with the Absorb LMS, it's ease of use and great capacity has enhance our total training experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great interface both on the user side and the admin side, that's easy to use and accessible to all level of expertise #### Cons E-commerce limitation, missing some standard upsell option and some training display limitation, it's not possible to create multiple landing page with training open to the public that is different to each page #### Reasons for choosing Absorb Better interface (easy to use) and pricing #### Reasons for switching to Absorb LSM was no longer supported and was starting to be a security problem --- ### Absorb LMS Customer Review - Overall rating: 5/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Absorb LMS has been positive. The platform offers great flexibility and customization, allowing us to create in-house training tailored to our needs. This has helped our teams upskill and improved the onboarding process for new hires. Absorb’s openness to feedback and continuous improvement is a big plus. While there is a learning curve, course creation becomes intuitive with experience. The gamification features could be more competitive, especially with a leaderboard that accurately reflects earned points. Support has been helpful, though access to live assistance can be limited. Thankfully, my representative connected me with one-on-one support when needed. Absorb LMS has strong potential, and with continued improvements, it can become an even more #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I appreciate most about Absorb LMS is its flexibility and potential for customization. As a former teacher, I value the ability to create in-house training content tailored to our industry, technology, and compliance needs. This customization empowers our teams to upskill effectively while streamlining the onboarding process for new hires, allowing them to transition into their roles more quickly. Additionally, Absorb’s willingness to accept feedback and continuously improve enhances the overall user experience. While there is a learning curve, once familiar with the platform, course creation becomes intuitive and efficient. #### Cons At times, there is an urgent need for support when setting something up. Recently, I encountered an issue where I was unable to join an "office hours" session due to limited availability. Fortunately, my representative connected me with someone who was willing to meet individually on Zoom, allowing us to troubleshoot the errors I was experiencing. I truly appreciated the personalized support in resolving the issue. #### Reasons for choosing Absorb I conducted extensive research on various LMS platforms and ultimately chose Absorb for several key reasons. The platform offers great potential, and your team’s willingness to accept feedback and continuously improve was a significant factor in our decision. While there is a learning curve, once you gain experience setting up courses, the platform becomes intuitive and easy to use. --- ### Absorb is Our Go to for LMS - Overall rating: 5/5 - Reviewer: Ellen D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absorb has created a platform that has an incredibly user friendly backend that makes it incredibly straightforward to create courses for our leaners to access the most up to date information. This platform can create simple, accessible courses for learners to access materials or all the way up to utilizing Ai, videos and voiceovers to create engaging courses. With a dedicated Client Success Manager assigned to our company, I am able to get all my copious questions answered quickly and efficiently while learning even more ways the Absorb platform can take our courses to the next level. Our CSM, [sensitive content hidden] is incredibly patient, creative and proactive and made it easy for us to integrate from a previous platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use UI on the Admin side to create courses for learners. Ability to pull detailed reports on learners and courses to track useful data. Many additional features for user engagement to keep learners coming back for more! #### Cons Some features we would like to use have not been developed yet but we are able to put them on a list for future iterations of the platform. #### Reasons for switching to Absorb Looking for an LMS with more robust features and better experience for our learners. --- ### Absorb Just Works - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the ease of use, especially for administrators. #### Cons I find the out of the box course creation limited. #### Reasons for choosing Absorb Ease of use, an excellent sales experience. #### Reasons for switching to Absorb Easy of use primarily, and to reduce support overhead. --- ### A strong but imperfect LMS - Overall rating: 4/5 - Reviewer: Stuart O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a robust LMS, the specialists are helpful, but it is missing some options that seem obvious from a user perspective. The "Ideas" portal for clients seems fairly. neglected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customizable and responsive UI, snappy reporting engine, and (mostly) intuitive admin interface. #### Cons ADP Integration is oversold in terms of it's out-of-the-box features. It also has deep limitations on included fields and cannot handle more than one instance for user sync. #### Reasons for choosing Absorb The best value for the money that met all of our required criteria. #### Reasons for switching to Absorb That system lacked key features we needed that Absorb LMS could accommodate. --- ### Absorb Review - Overall rating: 4/5 - Reviewer: Lorraine M. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As super admin of the Absorb LMS in my company, I can confidently say that our overall experience has been very positive. From implementation 3 years ago to current date, the system has continuously evolved, with regular enhancements that improve both the user and admin experience. The customer support has been excellent throughout. The Absorb LMS has pushed up our annual compliance training to achieve 100% completion. From an operational perspective the IT intergration was seamless, enabling efficient management of users, reporting and compliance tracking. It has also enhanced our personal development training programme for staff. Overall, the LMS has represented a valuable and cost effective solution for supporting both compliance training requirements and ongoing development for staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Apart from the vast library of updated courses, Absorb has excellent customer support. They are very quick to respond to any query and will try and resolve issues asap #### Cons Having to manually check if any retiring courses have current progress enrollments, and sending out an email to the user to tell them that they need to complete it or it will not be accessible any more. This should be an automatic process. --- ### Reliable and User-Friendly - Overall rating: 4/5 - Reviewer: Lauren J. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a solid LMS that delivers a reliable and user-friendly learning experience for both administrators and learners. The platform is generally easy to navigate, which helps streamline course management and improves learner engagement. One of its strongest aspects is the customer support, which is responsive, knowledgeable, and genuinely helpful when issues arise or guidance is needed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I love that it is easy to navigate and has flexibility in branding/customization. You can create something that actually feels like a polished, cohesive environment rather than a generic LMS, which matters for engagement and professionalism. #### Cons The reporting features did not always provide the level of detail or customization needed and the assignment functionality felt somewhat limited, making it harder for admins. --- ### iBase-t University - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support process is incredible! I joined the project late and did not get in on any formal training. The AI based support channel is fantastic. As well, Claire's meetings were great and she was always willing to 'jump on a call'. The migration process was at times difficult due mostly to the difference in nomenclature between the old system and Absorb. I felt confused at times due to the details being explained where not sufficiently explained based on the required data. I think there was not enough time spent by the migration lead to understand how previous processes were done and then relating to the Absorb system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is very clean and functional. From admin side is easily configured. Customer support using the AI tool is amazing! User management is really easy and the notification process very effective, saving admin time. #### Cons There are different parts of the overall admin process that are less logical than expected. Finding various functions and settings is not overly intuitive but with the aid of support tools can be derived. #### Reasons for switching to Absorb system consolidation at leadership direction --- ### Life Ready Review - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing, we could not be happier with the overall product and its usability. It's allowed us to significantly increase our workforce development program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use features for both creating content and managing course enrolments and tracking. I love how customizable the course content is and how seamlessly you go from creating content to having our employees enrolled in courses. #### Cons The AI course creation could be more in-depth and include more features. I found that there are only a few aspects of the templates that are customizable so in a way its faster to create your own templates than use the AI. --- ### Customizable LMS solution with professional support. - Overall rating: 5/5 - Reviewer: Petra M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absorb is great for our purposes of training our new employees, creating mandatory trainings, tracking their progress. It has all the functionality that we need with quick and professional customer support. The learner portal is user-friendly and customizable. #### Cons The content creator add on (Absorb Create) could be improved with better options, design and flexibility. --- ### Yes, You need Absorb - Overall rating: 5/5 - Reviewer: Ashlee D. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is really good. It has allowed us to speed up training and give our team the training and understanding to do what we do better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how easy it is to use and how many different learning styles that are offered for our learners. #### Cons The admin page feels a little outdated but is still user friendly and easy enough to use. The set up could be easier but it was very helpful. --- ### Would continue to use Absorb - Overall rating: 5/5 - Reviewer: Joseph L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is great. they have a 24/7 phoneline and that saved me so many times. I like that they always have new features #### Cons the cost, but then it is out of my control so it is not really a con. there are also something that you can't change in the interface. --- ### Absorb LMS, easy to access and use. - Overall rating: 5/5 - Reviewer: Esther E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Using Absorb has been good. The user interface is beautiful and our learners find it so easy to use and navigate through the LMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Absorb LMS is easy to use and navigate. Creating courses using Absorb Create has reduced the overall time. #### Cons Absorb Create team is not as easy to reach directly like the Absorb support team. It will be good if Absorb Create team can reached via phone. --- ### Very Happy Absorb Partner - Overall rating: 5/5 - Reviewer: Clark G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Absorb for about 8 yrs and very pleased. No plans to change anytime soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and ability to reach a nationwide audience at the same time. #### Cons Nothing significant - some of your users have difficulty logging in but this isn't on Absorb. --- ### Absorb Review - An ID Experience - Overall rating: 4/5 - Reviewer: Keith W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like using Absorb because it allows me to create informed and detailed courses within my department. I'm also able to analyze metrics for users in selected courses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can create courses and develop links to resources on the learner experience page. #### Cons Limited customization of resources when I upload these in the global resources section. ## More reviews [Next reviews](https://www.softwareadvice.com/lms/absorb-profile/reviews/?page=2) --- Absorb Reviews, Pros and Cons - 2026 Software Advice