Very smooth - access to the sand box was given a few weeks back and we've been encouraged to play around with it and find our way round the system. The 3 conference calls/webinars I've sat in on have been good but are probably a bit too content-heave for 90 minute sessions - having less content in the allocated time would work better as we skipped a few exercises due to time constraints.

The team have built exactly what we've asked for so accessplanit will allow us to move away from 3 different systems we currently use and use one streamlined provider with everything all in the same place which is not only far more convenient but will also save so much time!

I've only played around in the sand box so far, not the real system so I'm not really in the best position to judge this and critique it negatively so far.

My experience is generally pretty good and I use it every day.

It wasn't that hard to pick up and learn how to use it compared to our previous LMS. New starters have found it quick & easy to pick up for most functions.

It can be quite faffy at times - for example, not being able to change a course name after it's been booked on unless you use an alias which isn't advised. When this happens you have to cancel the original booking and re-do it, which is a bit time consuming...

Communication could be improved. When they identify a fault, sometimes we are left to find this our ourselves. Overall, the system is good. But as we have quite a complicated range of products in our business it is not as easy to apply the system to this.

The ability to have a tidy database where all users/companies are assigned to groups.

Over the three years plus that we have had the software, our Account Manager has been great. However, I have mixed reviews regarding customer support. Whilst always very prompt to respond, sometimes it seems that they do not know the system very well.

time saving, better service to clients and increase in business performance and output

The ability to complete tasks in a quick and easy process contained within a single system has been invaluable in increasing our business performance and outputs. The flexibility and options now available to our clients has enabled us to provide a more flexible and user friendly environment for them.

Certain aspects of functionality are not as easy to use as others and there is a need to understand the relationship of the data in order to do some things, however once this is understood and the process followed the issue is no longer relevant.

Really good now its all up and running and we have most features in place. Looking forward to exploring and using more of its functionality.

The substantial difference it has made in streamlining processes and working more efficiently allowing booking bookings to me made. Reporting and having all course information in one place.

The time it took to implement the old system and then having to switch over and redo things eg. transferring elements to workflows. Hard to fit into current workload etc.

Automation of booking processes for our courses. Sending automated emails to course delegates. Advertising courses on our website through the platform.

It's easy to use once you are clear of the functions you need to use, and the support team are very responsive and happy to help if you have any issues or just want to know the capabilities of the software based on an internal problem you want to solve or if you want to have an existing manual process automated via API.

Some of the language used in the functions could be easier to understand.

good

Access Planit is easy to use and like how everything can be stored within the system.

Sometimes the system can run a little slow. I am not sure if this is to do with the amount of information we have on the system.

We took over a business that was using Accessplanit and had to quickly get to grips with using it. The support was great and we soon worked out the basics. It is reliable and flexible and does what we need it to. A huge improvement on spreadsheets, which is what we relied on before. We have since added on additional functionality and the team was really helpful, showing what we could do and helping set it up so it provided the functionality we wanted.

Easy to set up and use. Great support. Easy to get at different data.

Difficult to set up reports - but easy to access data on an ad hoc basis

Mixed, as above comments

I love that you can customise your screens to show the info you need all in one place!

The finance reports aren't accurate, we have to spend a lot of time reconciling them manually.

The software is really easy to navigate and understand. We had a great training session with one of the Accessplanit Customer Sucess Managers and this was really useful in learning more about the system.

There are some things that the system doesn't do, but to be honest it is a big step forward to a system that reduces any human input error.

For a small company AP were very effective in getting us up and running quickly with this software, and good at coaching us through the initial set-up. We had a difficult transition period when the legacy system was switched to the new system, but they were eventually able to give us the support we needed. AP have some very useful hints, tips and 'help' information and are fairly good at letting us know about software releases and glitches.

It has extended our automated functionality, allowing us to communicate more efficiently with our customers and save valuable administrative time

Have still not got the hang of the easiest way to achieve financial reporting for my company - the finance data slicing could be improved Integration with other systems has not worked so far

Generally good - it has revolutionised our charity and the way it operates with increased automation. Great customer service, personable. Many of the teething problems we had around implementation have been resolved and a number of improvements have since been made for all customers in the back end

Great range of functionality with workflows, allowing for automation Allows us to house our members and manage bookings within the same system. Allows potential for discount schemes and e-learning that will facilitate our learning programme to grow.

Can be slower than other apps when internet bandwidth is below standard. Shopping basket could be/look slightly slicker Issue around user with 'individual' permissions not being able to book on behalf of others. Issue around integration between paypal/API - sometimes reporting around invoices/transactions not correct in paypal.

The ease of having all our training records in one place and the automation of many tasks which previously had to be done manually. Workflows has been a great tool and also the ability to send out ecampaigns to users.

The setting up of text templates , to then have to add a email template before an ecampaign can be sent out can be time consuming.

Administration time was reduced when we took on this software.

This software brought all of our user's training history and schedules into a single space. Users can search for and book all of the necessary training requirements in one place. Online training can be completed here too!

There are some inconsistencies in the searchability of some enquiries.

Accurate data and scheduling along with good workflows.

I like pretty much everything and it is very easy to work out where you are with your training programme/schedule at a glance or if some one has a query it is easy to get an answer because all the information is in one place

The evaluations/surveys could be easier to use. These feel a bit clunky when trying to report on a course or if you are doing summative reports.

It's an easy-to-use service that will consolidate and streamline our requirements into one central hub. As we develop the product for our specifications and as the product develops itself, I'm sure it will cover all our bases. The team have been lovely to work with in addition, and are always on-hand to help and offer advice.

For our purposes at AssessTech Ltd., greater integration is required (Google calendar, for example) but this has already been discussed with the accessplanit team and is in process. There are some areas of the system in which it is not as intuitive to use (i.e. there is the odd double-click to select an item when most of the functionality comes from right-clicks).