Acorn
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Most Helpful Reviews for Acorn
1 - 5 of 29 Reviews
Adrian
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Amazing tool and support!
Amazing tool & service! It was difficult sifting through the seemingly dozens of LMS platforms out there - we must have done a demo with at least 6 or 7. Acorn impressed us with how easy-to-use it appeared, and we've not been disappointed in our decision. Their support is incredible, and helps being in the same timezone (lots of others were either US or UK office hours which wasn't very convenient for us).
PROSOnboarding was as painless as could be expected. Reporting is simple but comprehensive, and the local support has been amazing at answering any of our questions.
CONSNo real negatives from my side except maybe a larger content library, but I know this is on the roadmap and being built currently. Plus integrations with content providers mean there's lots available.
Reason for choosing Acorn
Ease of use, responsive local support
Vendor Response
Hi Adrian, thanks for taking the time to write the review. Much appreciated! We've built out a deeper content library since the review (especially on the compliance front) and we've also gone a best of breed route by integrating with the likes of LinkedIn Learning, Go1, SkillSoft (Percipio), MindTools for Business and more. Final thing we've been working on his the concept that 'less learning is more', so we're getting super targeted and optimised with content based on learner impact.
Replied February 2023
Melinda
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Set up of new Acorn system
We needed a system that could have multiple tenancies which we have achieved that function in different ways. This has allowed us to have our internal training for staff and contractors separate from our external training that is a revenue line for the business.
PROSThe platform has been easy to set up with the support of the Pursuit Technology developer. The course set up structure is also easy to use.
CONSThere is no option to have a course changed from self-enrolment to admin enrolment only. There is limited functionality to choose different selections in setting up cohorts to use fields not equal to. The set up of new users is clunky with having to upload the whole user dataset again as we don't have a HR system to draw the data from. The other issue is the inability to change the home page to feature the elements we want to have eg a blog.
Reason for choosing Acorn
The ability to have multiple tenancies, the look and feel of the system and the cost.
Reasons for switching to Acorn
Many reasons including cost of the platform, functionality, multiple tenancies.
Vendor Response
Hi Melinda, having been with us 3 years and going strong we value your public input on top of the private support you give us. We took on-board the priority areas you mentioned for us to improve and are proud to share the progress to-date (thanks for all your patience!). The homepage overhaul brought with it the completely configurable widget functionality, with a plethora of widgets to choose from ensuring the homepage that you create is not just branded but also to the design of your exact needs. Cohorts is done and fixed up now, and an area we continue to invest in and the dataset upload is a rare use case for us without a HRIS, but we still intend to put more support resources (yes, real humans!) so we can help in anyway so it doesn't become the admin headache none of us need!
Replied February 2023
Bec
Government Administration, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Thanks [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] is very responsive and clearly communicates how easy this product is to use.
CONSPeople with admin access cannot view the learning profile/history of users.
Vendor Response
Thanks for the review Bec, support to this day remains important to us.
Replied February 2023
Emma
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Acorn LMS
Having used many LMS systems, Acorn is the easiest and most intuitive LMS I have come across.
PROSAcorn is easy to implement and administer, and intuitive for users.
CONSThe Acorn workflow system is relatively new and still needs more work.
Reasons for switching to Acorn
Our previous LMS was difficult to use and had limited reporting. Acorn provides greater functionality for a significantly lower cost.
Vendor Response
Thank you so much Emma, we appreciate your thoughtful response. Re the workflow builder, this is a high priority for us right now and is in active development sprints to get it to a 10/10, so we look forward to sharing these improvements with you.
Replied September 2023
Erika
Higher Education, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Enjoying it so far.
We have really enjoyed transitioning to Acorn as our LMS, and are finding that the software is particularly pleasing from a learner's perspective. We have had positive feedback from students and trainers when it comes to navigating course content. There are a host of useful features and functions including flexible enrolments, resources and activities, plus a great range of reports. I have been most impressed with the technical support received from [SENSITIVE CONTENT HIDDEN] and regular updates from [SENSITIVE CONTENT HIDDEN], which has made the experience much less stressful.
CONSDue to the size of our RTO and the number of courses we need to create, the system can run slowly at times - this is being improved gradually. We are looking forward to seeing a user profile feature become available soon.
Reasons for switching to Acorn
User-friendliness was the main reason for the switch.
Vendor Response
Hey Erika, Thank you so much for your review! Your terrific feedback is really insightful for us and is great for us to keep in mind as we move forward with the product. We're on Acorn 2.0 now, have built out the new infrastructure which is fully live and the final step is as we are a SaaS company to ensure we work with all customers to help them have their own speed issues quickly resolved. Teams win together after all! The user profile feature is on it's second release since the review, if you have any further feedback we're all ears as ever.
Replied February 2023
