All BizLibrary Reviews

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Craig

Insurance, 1,001 - 5,000 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed November 2023

BizLibrary Great for Beginners

User Profile

Sara

Verified reviewer

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Relevant Content delivered seamlessly for today's learners

We use BizLibrary for onboarding training, continued education, skill development, elective training and compliance training. It is our learning hub for all development programs that we do. We've been with BizLibrary for almost 14 years and have seen the huge progression that the company has made with delivering engaging and interactive content. The support that they give their customers to continue to improve and reinvent training is top notch.

PROS

The ease of putting together curated content for our learners and to be able to easily track completions. I love the BizLibrary branded content. BL is constantly upgrading and adding new and exciting content that is relevant for the times and our business. Administration and reporting is very robust.

CONS

The only improvement that I could see from our standpoint is an integration with our HRIS system. We've never looked into it but to have all the employee self service in one spot would be helpful but it is not a deal breaker.

Vendor Response

Sara- thanks for your review! We are happy to hear that you find ease when curating content to send to your learners and tracking their completions. We love hearing ideas from our clients about how we can enhance our platform. We will share your ideas with our product team! Thanks again - Grace from BizLibrary

Replied February 2022

Cheryl

Hospital & Health Care, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2020

Engaging, Unstuffy, Fun Video Learning

We had a great sales experience, and a very good transition with our CSM. I love that even though we may be a smaller-size client, we still get great attention. If I were nit-picky, I would say that Biz never got back to us on the Six Sigma curriculum item that we asked about many times. I think we promised to give one last piece of information to our CSM, so I will do that. But that was a strong program with our prior vendor, and we miss having it in the current content library.

PROS

1. We previously used content that was so curated it came off as cold and unfriendly. It was too canned. Biz content is of similar quality, but the videos are a lot more easy-going. They are more relatable. 2. We also like the [SENSITIVE CONTENT HIDDEN] content. It's super fun, a little edgy, and our users really engage. 3. I love the episodes that are 20 or so minutes long that really demonstrate how to go about or not go about certain manager/employee interactions.

CONS

There are some videos where the speaker is standing off to the side of a power point slide or green screen, and is conveying information. These look a little poorly put together, and the lecture style isn't really resonating with our users.

Reason for choosing BizLibrary

The demonstrative video episodes, the price, and the patience/responsiveness of the salesperson.

Reasons for switching to BizLibrary

Skillsoft was very expensive and the content was overly curated. We are a more casual company. But the quality of the content and the quizzes, exams was top notch.

Vendor Response

Cheryl, thank you for your review! We're excited to hear that your organization likes the engaging content BizLibrary has to offer. We appreciate your feedback about the Six Sigma Curriculum and will pass this information along to your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary

Replied November 2020

Heather

Building Materials, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Extremely Customer Focused

With our contract with BizLibrary retiring, we explored other vendors. Sorting through the pros and cons, we ultimately decided to move forward with another two year contract with BizLibrary. We had limited usage but quickly realized that they have everything we need and that our opportunity was really in how we chose to implement and market the availability in connection with our learning strategy. They are now partners in our journey and I am excited about the future.

PROS

Biz Library has been a good partner in the past, but we are even more excited about our future in partnership with them. In the past we loaded their content into our LMS, but we are now planning the launch of their direct platform which we expect to improve our learner experience. The BizLibrary Team has been extremely customer focused. Since we operate fairly lean, I am thankful for their Content Mgt Team as they've helped build out full curriculums in alignment with our global competencies. They are truly an extension of our team.

CONS

Their certification support is somewhat limited. I'd like to see a more thorough curriculum to create certification journeys rather than just courses that align to a curriculum. For instance, the SHRM or PMP curriculum should contain the courses needed to prepare for the exam limiting repetition. This category could benefit from some focused improvement (i.e. especially HR Manager), but I know they are up for it and fully capable. Its a matter of identifying it as a priority.

Reason for choosing BizLibrary

The pros and cons were balanced and both are great partners, but BizLibrary was ultimately the right choice for us at this time. Their was enough content that we found a balance of being able to target both our office personnel with our manufacturing population. We also appreciate the BizLibrary cost model in that our contract comes with unlimited services such as consultation,curriculum creation, and marketing services. With a small internal team, that extra assistance really made a difference. They are truly an extension of our team.

Vendor Response

Heather, thank you for your review! We love hearing your positive feedback on BizLibrary's content and support. We're excited to continue our partnership together! We appreciate your honest feedback about the certification support and will pass this information along to the appropriate team members. Thanks again for your review! -Rachel from BizLibrary

Replied October 2020

Craig

Insurance, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2022

BizLibrary is a great place to start for LMS content

When we first launched our LMS we needed content beyond what we created ourselves. We turned to BizLibrary to fill that need and we’re very happy with our decision. The price was affordable and the content was good enough that we could feel proud at the launch and post-launch. However, after 2 years our LMS and audience matured and we left for more up-to-date and consistent looking content. I do not mean that in a disparaging way. Rather, BizLibrary was a great place for us to enter the space and as our needs changed it just wasn’t a great fit. But, I would totally recommend them to someone in a similar position!

PROS

Wide selection of available courses, very affordable pricing, and the flexibility of their representatives in meeting our unique needs.

CONS

Some of the courses were outdated, as if they were made very long ago. This may because they lack a consistent look and feel. Also, while screening some courses I found a couple that were inappropriate (at least for our somewhat conservative culture).

Reason for choosing BizLibrary

Price, flexibility, and relative lack of experience in the space. We wanted something easy and simple to start.

Vendor Response

Craig- thanks for your review! We are happy to hear that you found the BizLibrary courses a great addition to what you were already creating for your learners. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

Replied February 2022

Victoria

Utilities, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Gets results

Easy implementation (3-4 months with Single Sign On for 350 licenses), wonderful support from day 1 and ongoing continuous contact with staff. Our employees, from day laborers through executives, love it.

PROS

From both and administrator and a user standpoint, the platform is very easy to use and has so much variety in content and delivery that it easily meets our L&D needs.

CONS

It’s difficult to find something I don’t like but if I have to pick something I’d say there are times where I submit ideas or concerns and that input is “not on the roadmap”. Now, to be fair, many of my ideas are embraced. I’d say I feel my ideas are put into action 80% of the time where I am “not on the roadmap” 20% of the time.

Reasons for switching to BizLibrary

Cornerstone did not function for us. In our 3 year contract we were never able to launch it.

Jena

Financial Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Engaging Your Employees through Development

We are able to quickly address basic employee skill deficits by introducing course topics as needed. The staff is very approachable, and the concierge service really helps us to hone in on the best courses for our needs. We have been pleased with the working relationship between our company and BizLibrary!

PROS

With BizLibrary, you have many ways to engage your employees and unleash their creative sparks! Our company has not historically provided competency-based training to our employees. Each department has a trainer (SME) who provides technical and procedural knowledge that the employees will use to satisfy our clients' needs. Technical skills - not people skills. With the introduction of the BizLibrary content, all employees are now empowered to managing their own self-development. The courses we implement are selected to assist our employees in developing their people skills - customer service, communication, negotiation, etc. We have not unleashed the entire library to our employees yet. That would be akin to drinking from a fire hose! Instead, we choose several courses per month and introduce them on a slow roll approach. The employees decide where they want to focus. We have added our competencies to the titles of the courses, so our managers and employees can focus on specific performance improvement and development as needed. If an employee's performance review indicates that they need to focus on communication, for example, they can search for "Communication" and a list of courses displays. I have rolled out a couple of blended courses using the BizLibrary content. I provide instructor-led classes followed up with assigned BizLibrary courses to support the topics. The attendees appreciate the ongoing support.

CONS

I only wish the library contains topics that focus on our business world (the mortgage industry).

Vendor Response

Jena - thanks for your review! We are happy to hear that you and your learners enjoy BizLibrary's content and can encourage elective learning. We love hearing ideas from our clients about new content to add and will share this with our team. Thanks again - Rachel from BizLibrary

Replied August 2021

Susan

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

Many changes, all for the better.

If you need a good resource, that is not just going to YouTube for training videos this is right for you. I have been using them for 4 years, but at a hefty increase in price for years 4-6. They will say its all about how much added content they added and new platform, which is true, but for those who joined when they were much smaller are saddled with the high cost now they are growing.

PROS

The quantity of the training courses is immense and it is always growing. The platform changed a few years ago, so they aspire to do great things to make it easy for a company to integrate the training both culturally to your company as well as satisfy regulatory compliance. The online chat is very easy to use, and the help you get is always quick and spot on with your issue. The quick videos for things like MS Excel and other software training work great for the medium to advanced user, so you can see a good video on that specific issue without having to plow through a whole session.

CONS

The platform changed two years ago, which was tough for my admin users to get the hang of it, as they were provided training on the new system, but the old system still controlled some of the features. This caused much confusion in my company. The support folks think that I have hours to work on the system, learning and trying new things, but the whole reason you use a third party vendor could be that you do not have time to spend on the system. The consultants call, schedule follow ups and all it does is make me frustrated that I do not have time to do 'homework' on the system. My biggest complaint is that the price was reasonable for my first three year contract, then they increased the price which I just called and told them to forget the contract. They ended up working with me, but the services were very truncated to get it to a reasonable price.

Sara

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Affordable, yet powerful LMS with great content

My experience has been very positive. I've looked at other platforms and BizLibrary is the very best for our organization. I've looked at other products and nothing compares for the quality and price.

PROS

We've been a BizLibrary customer for over 14 years. What I like best is that BL is always improving the user experience and provides excellent content for our purposes. It is easy to upload custom content and track user progress in the LMS.

CONS

Reporting and some administrative features. Some areas are wonderful but some areas are not as intuitive as you might think. For example, it is an easy export for a learner to get access to progress but you are unable to see at a glance how much learning in terms of minutes or hours without exporting to excel and running a formula. I wish there was a way to impersonate users to see what they see for troubleshooting. With that being said, we have very few user issues with the system so part of it might be because we don't have to use those tools often.

Vendor Response

Sara- thanks for your review! We are happy to hear that you find our product enhancements beneficial to your overall experience and get great use out of our content. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

Replied August 2022

User Profile

Sarah

Verified reviewer

Oil & Energy, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Fantastic Course Library and Customer Service

PROS

BizLibrary offers an extensive course library that enables you to prived options for everyone in your organization. The team keeps their content fresh, by releasing new content each month and retiring outdated courses as well. The team is also incredibly helpful and passionate about their work. My Client Success Manager, [SENSITIVE CONTENT HIDDEN] is outstanding! We meet monthly to discuss how our company's training plan is going and what she and her team can do to support our efforts. We have a great partnership!

CONS

There is nothing that I like least. The content is easy for us to extract and load into our LMS

Vendor Response

Sarah, thank you for your review! We are so happy to hear about your positive experience with BizLibrary and your Client Success Manager! We look forward to continuing our partnership. Thanks again for your kind review. -Rachel from BizLibrary

Replied April 2020

User Profile

Stephanie

Verified reviewer

Publishing, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

This is a great software offering a large amount of training opportunities to our staff

Less time for folks to be aware from the office getting training. There are thousands of courses to choose from so it has made learning easier and more manageable for our staff.

PROS

We have a dedicated account rep who really cares about us getting the most value out of their services. We meet via phone with her monthly and she is always making suggestions how initiatives we can create to get our staff more brutalization of the system. We like that we can setup workflows and our managers can go into the system and assign training videos to their staff, making them mandatory and setting a deadline on when they must be completed. We have added a video series to our new managers training program, and we have gotten good feedback.

CONS

We had a manager ask if we were able to upload our own training videos under our employer account so our staff could review them. This is not a function available but would be great to see in the future.

Megan

Leisure, Travel & Tourism, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

Clunky Admin Experience

My biggest gripe is that the admin UI is so cumbersome that I'm working weekends and need to watch videos to learn how to do things (as opposed to learning on own or reading instructions). I have manged users in dozens of other sites for years (and developed user management components for sites) and never needed to think so deeply. Most of my time in the system is spent trying to figure out if I have a bug to report, or if I simply don't know what I'm doing. It would be very difficult to go a long period without logging in and pick it back up because it follows almost none of the web conventions I'm used to.

PROS

I like that there's a rating system within the LMS itself and you can provide feedback. Their support reps are very patient. The interface is visually pleasing.

CONS

Content quality varies video-to-video, so everything needs to be vetted. Administrative interface is clunky with: - multiple page reloads/clicks to get to important settings - display bugs that require users to refresh often (scrollbar disappears) - random internal server errors - user management actions buried under a subtle "Actions" menu, - confusing or cutesy terminology that doesn't match conventions we see with other systems, which creates ambiguity (Learners instead of Users, Teams instead of Groups, Content instead of Videos, Direct/Indirect instead of "Inherited") - confusing administrative capabilities written in CamelCase that are either too granular or are ambiguous (there are Privileges for "Content" and for "Learner," but don't see a way to make a global admin unless I individually add each capability in those categories... some of the vague ones "CanAdminTopics" "CanLookAdmin" "CanNews"... and if that's not confusing enough, if you edit a Learner profile, there are 2 more administrative-related options in there for "Learner is an instructor" and "Learner is a facilitator") - tedious user management (see above, plus aforementioned "Actions" menu)

Vendor Response

Megan, thank you for your review! We're happy to hear about your positive experience with our support team. We value your feedback regarding the admin experience and will share this directly with our team and your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary

Replied May 2020

Bridget

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Software Review

Having a dedicated representative is excellent. No call center or wait. They meet with you regularly and can anticipate your needs, look for content or information for you, or check into an issue. It really takes a lot off of your plate to focus on using the content and not the administrative misc tasks.

PROS

The features most impactful for our organization has been the ability to export content easily to an external LMS. The course catalogs are easy to browse, the content exports seamlessly and always exports a content list with it. I enjoy the promotional and marketing support to help engage users and the new playbooks and paths are amazing. Please keep making more of those!

CONS

The inability to modify or remove tests. Some are very detailed and difficult. While retention is important, high level overview of understanding is our goal to keep users engaged in optional training.

Vendor Response

Bridget- thanks for your review! We are happy to hear that you find ease when exporting content to an external LMS and love using the marketing templates. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

Replied October 2022

Joel

Building Materials, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2020

Platform

Biz has been good to track learning. We use it primary to push out monthly learning and for on-boarding of new employees. It allows us to set up learning initiatives in the desired sequence but also allows us to deviate from the sequence.

PROS

I like all the content options and the support team. They are quick to answer questions big or small.

CONS

The overall platform seems unstable at times. Odd glitches when logging in. Very common to log in a new user, create a password and then they are still logged in as whoever was on the computer last. So we end up logging out and then back in. I would say this happens 75% of the time when logging in as a new user. Other issues relate to system hanging up and need to empty cache or hit F5 or control F5.

Vendor Response

Joel, thank you for the review! We apologize for the issues you have experienced with the platform, and we will share this concern with the team and your client success manager. We are happy to hear that you enjoy the content, and have had a positive experience with our helpful support team. Thanks again for the review! -Rachel from BizLibrary

Replied April 2020

Talyn

Machinery, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Well worth the cost!

The customer support is phenomenal! The variety of the training they offer is amazing. we have not had an issue yet that there was not a training solution for from the Biz Library program. I feel supported by my client specialist at all times. They help me to set goals and accomplish them while helping our entire corporation get everything we need to be better!

PROS

The Biz Library software removes the barriers to get training to our employees quickly and productively. It makes the administration of the assignments easier and allows learners to make their own learning paths specific to their needs.

CONS

There are so many functions and ways to use them that it can seem overwhelming at first. You just need to take the time to learn the system and then you are blown away.

Reason for choosing BizLibrary

Pricing and training variety.

Vendor Response

Tayln, thanks for your review! We love hearing your positive feedback about our software and the relationship you have with the client success team. We look forward to continuing our partnership and seeing the success of your training program. -Rachel from BizLibrary

Replied June 2021

William

Consumer Goods, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Customer Focus - The Differentiator

Overall it has been a positive experience. The Client Support team is very responsive and collaborative. They go beyond just taking requests and provide valuable insights and guidance on how to make the most of library.

PROS

Our selection committee and I liked the variety of course modalities that would reach the generations and learning styles in the organization. Other factors...consistency of the media player along with the resources and support provided post implementation influence our decision to choose BizLibrary.

CONS

Information Overload. Because there is so much content to choose from, users can sometimes be overwhelmed by competing courses for a similar topics.

Reason for choosing BizLibrary

Customer service and post-implementation support. We reviewed 3 competitors of BL and all three provided minimal support post implementation. Also, the consistent media player, and quality of the partners sealed the deal for us.

Vendor Response

William- thanks for your review! We love to hear that your organization's selection committee found value in the different types of content offered. Additionally, we are pleased to hear you are feeling supported by our client success team. We love hearing feedback from our clients so we will be sure to pass along your suggestions to our content team. Thanks again - Grace from BizLibrary

Replied October 2022

Matthew

Automotive, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

BizLibrary is a great ROI and a must have!!

Love working with BizLibrary and would recommend it to anyone.

PROS

The over all ease of use, and administration of the courses. BizLibrary also has many SME's that can help guide you thru your program needs.

CONS

I think the reporting could be a little better. They offer many excellent ways to report the information and many have no problem with the reports. My only con for this is I wish it was more of an adhoc query where I could select exactly what I want out to then turn into my own KPI's that fit my organization.

Vendor Response

Matt, thank you for your review! We are so happy to hear that our platform and content meet the needs of your organization. Thank you for sharing your feedback about reporting. We take all client feedback seriously and share it with our product team! -Rachel from BizLibrary

Replied June 2021

Laura

Environmental Services, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Fantastic LMS Option

Our overall experience has been very positive. I feel that, most recently, we've been given even more assistance and guidance from our new Client Services Manager, which enriches our experience.

PROS

We enjoy having a great variety of videos from which to choose for our employees. We are always able to find something current and topical for our mandatory quarterly safety videos. There are so many options for every topic we've ever needed to assign to our workforce. Some videos are even entertaining--which helps immensely when someone feels they are being 'forced' to watch something!

CONS

I'm still confused over the whole teams, groups, etc., specifications.

Vendor Response

Laura- thanks for your review! We are so happy to hear that you are enjoying our variety of videos and their formats. Your feedback is so important to us, I will pass along your notes to your CSM to provide more training in those areas! Thanks again - Grace from BizLibrary

Replied May 2023

Robert

Financial Services, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Long Time Content Subscriber

BizLibrary offers an extensive course library that has allowed our company to find training options for most every initiative we have undertaken. By providing a dedicated Client Success Manager, which we meet with regularly to discuss our plans and upcoming initiatives and then submit our needs to the Concierge and return to us curated training options. This service has been a lifesaver to us in that we do not have to scan all the materials available, just the materials returned to us as viable solutions to our needs.

PROS

The course selection is great. We have always been able to locate options for any training initiatives we are launching. The Concierge service provided by BizLibrary makes the sourcing of materials a breeze.

CONS

If there is one con, it is the fact that in there effort to keep materials updated, we have had key training lessons that we tie into our programs discontinued and no new options were offered which lead us to have to rewrite our programs.

Reason for choosing BizLibrary

We made the choice to go with BizLibrary based on the content available.

Vendor Response

Robert- thanks for your review! We are so happy to hear that you are enjoying our course selection. We are so glad to hear your CSM and our Content Concierge team has helped you out so much. Thanks again - Grace from BizLibrary

Replied March 2023

John

Computer & Network Security, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

There are none better!

1. overall training management for the enterprise; 2. robust platform that is rarely down--dependable; 3. Large-company capability for small-company price--great value; 4. Responsive management team that has partnered with me over the years; 5. Top-notch Customer Success Manager, Melissa Hebert. Without Melissa we would be much less successful.

PROS

It is robust--there are features and benefits that make it flexible, responsive and dependable. It gets better and more refined each year.

CONS

There are still some kinks where improvement can be made. The external training process (request, approval, monitoring) is not transparent and it is cumbersome, for example.

Henry

Entertainment, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

Training Manager

I have been working with BizLibrary for a couple of years now. The team has been very supportive of our program and have helped to drive us to be one of the higher rated BizLibrary users. The transition from the old operating platform to the new one took some time to get used to, but I like the newer platform much better than the old. There is much more functionality in the new platform, especially in reporting. Alex Manolis has been wonderful since taking over as our Client Success Consultant and is an asset to your company. The video quality has gotten better the last year or so. Many video's in the past felt like they had a 1980's feel to them, and this was conveyed to me by our staff and management. Many of the new video's have better production and content and many have comedy mixed in which I love. Overall I am satisfied with the quality and quantity of video's in your library and have a great support staff to help your clients.

PROS

Huge video library that is constantly updated, easy to use from the staff side, good reporting tools

CONS

Better platform transition training--webinars, video's on functionality of the new platform, etc.

Chris

Automotive, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2019

Lower cost content provider that's not ready for enterprise or corporate levels.

This system makes me wish I were an Octopus so I could give it 8 thumbs down. Watch a demo, UI/UX is terrible. They have a lot of content and cost is the biggest perk to this system. It's cheap but you'll get what you pay for. Do yourself a favor before they lock you into an extended contract and negotiate a 90 day trial with them. Odds are they wont do it but if my warning isn't enough then see 1st hand how this LMS will make you swear under your breath...

PROS

It's cheaper than most and has a lot of content

CONS

Where do I start... As an Admin for the system at our company I've seen 1st hand how poor the LMS tools are. You will find screens that aren't intuitive and wildly more complex than they need to be and still fail to deliver the information you need. Assigning content to multiple users requires you to use a separate system to build the curriculum. It's disconnected and problematic. This system will cause you frustration and the UI/UX is could be a case study for what not to do.

Kory

Higher Education, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Review

PROS

There are so many different content areas/topics available for both managers/supervisors and employees. Also the registration process if very easy with some of the new/updated changes made to the classroom portion.

CONS

In certain views to view the rest of the roster or employee list you have to continue to click the expand down button. I really wish there was a way to expand it in one click.

Vendor Response

Kory, thank you for your review! We're happy to hear that our content collection satisfies your training needs, and that our classroom registration process is easy to use. We appreciate your feedback and will share your thoughts with the team about the list view. Thanks again for your review. -Rachel from BizLibrary

Replied April 2020

Katie

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

BizLibrary

PROS

We like that it's user-friendly and offers canned and custom content!

CONS

Sometimes the features can be a little inconsistent or difficult to manage, mainly the learning initiatives and trying to set them up to automatically renew/assign upon expiration.

Vendor Response

Katie- thanks for your review! We are so happy to hear that you find the platform easy to navigate. We love hearing feedback, so we will be sure to pass along your suggestions to our content team. Thanks again - Grace from BizLibrary

Replied November 2022

Jennifer

Hospitality, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Biz Library LMS Fan

BizLibrary has allowed our Organization the platform to house customers content and track results! It has offered our employees additional continued growth in personal and company development.

PROS

Client Success Managers really work with you and your organization to ensure that the software meets my organization name. In the 3+ years we have worked with the system they are continually evolving to meet their client needs.

CONS

Deactivated Learners - wish there was an easier way to move from teams and make inactive

Showing 1 - 25 of 71 Reviews