Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"I like all the content options and the support team. They are quick to answer questions big or small."
"It is extensive in its topics and the reports it provides are amazing. I also love the monthly support calls. It keeps me focused and moving forward"
"Easy to use as an administrator and as an end user."
Cons
"There are still some kinks where improvement can be made. The external training process (request, approval, monitoring) is not transparent and it is cumbersome, for example."
"At times when searching for content it can get overwhelming. "
"Some aspects of the system are still clunky on the admin side. I know this is a work in progress and look forward to fully updated functionality throughout the site. "
BizLibrary Reviews
Filter by:
April 2020

Sarah from PV Fluid Products
Company Size: 201-500 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Fantastic Course Library and Customer Service
Pros
BizLibrary offers an extensive course library that enables you to prived options for everyone in your organization. The team keeps their content fresh, by releasing new content each month and retiring outdated courses as well. The team is also incredibly helpful and passionate about their work. My Client Success Manager, [SENSITIVE CONTENT HIDDEN] is outstanding! We meet monthly to discuss how our company's training plan is going and what she and her team can do to support our efforts. We have a great partnership!
Cons
There is nothing that I like least. The content is easy for us to extract and load into our LMS

Response from BizLibrary
Replied April 2020
Sarah, thank you for your review! We are so happy to hear about your positive experience with BizLibrary and your Client Success Manager! We look forward to continuing our partnership. Thanks again for your kind review. -Rachel from BizLibrary
September 2020
Cheryl from MHC Healthcare
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2020
Engaging, Unstuffy, Fun Video Learning
We had a great sales experience, and a very good transition with our CSM. I love that even though we may be a smaller-size client, we still get great attention. If I were nit-picky, I would say that Biz never got back to us on the Six Sigma curriculum item that we asked about many times. I think we promised to give one last piece of information to our CSM, so I will do that. But that was a strong program with our prior vendor, and we miss having it in the current content library.
Pros
1. We previously used content that was so curated it came off as cold and unfriendly. It was too canned. Biz content is of similar quality, but the videos are a lot more easy-going. They are more relatable. 2. We also like the [SENSITIVE CONTENT HIDDEN] content. It's super fun, a little edgy, and our users really engage. 3. I love the episodes that are 20 or so minutes long that really demonstrate how to go about or not go about certain manager/employee interactions.
Cons
There are some videos where the speaker is standing off to the side of a power point slide or green screen, and is conveying information. These look a little poorly put together, and the lecture style isn't really resonating with our users.
Reasons for Choosing BizLibrary
The demonstrative video episodes, the price, and the patience/responsiveness of the salesperson.
Reasons for Switching to BizLibrary
Skillsoft was very expensive and the content was overly curated. We are a more casual company. But the quality of the content and the quizzes, exams was top notch.

Response from BizLibrary
Replied November 2020
Cheryl, thank you for your review! We're excited to hear that your organization likes the engaging content BizLibrary has to offer. We appreciate your feedback about the Six Sigma Curriculum and will pass this information along to your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary
September 2020
Heather from Mohawk Industries
Company Size: 10,000+ employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Extremely Customer Focused
With our contract with BizLibrary retiring, we explored other vendors. Sorting through the pros and cons, we ultimately decided to move forward with another two year contract with BizLibrary. We had limited usage but quickly realized that they have everything we need and that our opportunity was really in how we chose to implement and market the availability in connection with our learning strategy. They are now partners in our journey and I am excited about the future.
Pros
Biz Library has been a good partner in the past, but we are even more excited about our future in partnership with them. In the past we loaded their content into our LMS, but we are now planning the launch of their direct platform which we expect to improve our learner experience. The BizLibrary Team has been extremely customer focused. Since we operate fairly lean, I am thankful for their Content Mgt Team as they've helped build out full curriculums in alignment with our global competencies. They are truly an extension of our team.
Cons
Their certification support is somewhat limited. I'd like to see a more thorough curriculum to create certification journeys rather than just courses that align to a curriculum. For instance, the SHRM or PMP curriculum should contain the courses needed to prepare for the exam limiting repetition. This category could benefit from some focused improvement (i.e. especially HR Manager), but I know they are up for it and fully capable. Its a matter of identifying it as a priority.
Reasons for Choosing BizLibrary
The pros and cons were balanced and both are great partners, but BizLibrary was ultimately the right choice for us at this time. Their was enough content that we found a balance of being able to target both our office personnel with our manufacturing population. We also appreciate the BizLibrary cost model in that our contract comes with unlimited services such as consultation,curriculum creation, and marketing services. With a small internal team, that extra assistance really made a difference. They are truly an extension of our team.

Response from BizLibrary
Replied October 2020
Heather, thank you for your review! We love hearing your positive feedback on BizLibrary's content and support. We're excited to continue our partnership together! We appreciate your honest feedback about the certification support and will pass this information along to the appropriate team members. Thanks again for your review! -Rachel from BizLibrary
August 2019
Victoria from Tarrant Regional Water District
Company Size: 201-500 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Gets results
Easy implementation (3-4 months with Single Sign On for 350 licenses), wonderful support from day 1 and ongoing continuous contact with staff. Our employees, from day laborers through executives, love it.
Pros
From both and administrator and a user standpoint, the platform is very easy to use and has so much variety in content and delivery that it easily meets our L&D needs.
Cons
It’s difficult to find something I don’t like but if I have to pick something I’d say there are times where I submit ideas or concerns and that input is “not on the roadmap”. Now, to be fair, many of my ideas are embraced. I’d say I feel my ideas are put into action 80% of the time where I am “not on the roadmap” 20% of the time.
Reasons for Switching to BizLibrary
Cornerstone did not function for us. In our 3 year contract we were never able to launch it.
January 2018
Susan from American Governor Company
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2018
Many changes, all for the better.
If you need a good resource, that is not just going to YouTube for training videos this is right for you. I have been using them for 4 years, but at a hefty increase in price for years 4-6. They will say its all about how much added content they added and new platform, which is true, but for those who joined when they were much smaller are saddled with the high cost now they are growing.
Pros
The quantity of the training courses is immense and it is always growing. The platform changed a few years ago, so they aspire to do great things to make it easy for a company to integrate the training both culturally to your company as well as satisfy regulatory compliance. The online chat is very easy to use, and the help you get is always quick and spot on with your issue. The quick videos for things like MS Excel and other software training work great for the medium to advanced user, so you can see a good video on that specific issue without having to plow through a whole session.
Cons
The platform changed two years ago, which was tough for my admin users to get the hang of it, as they were provided training on the new system, but the old system still controlled some of the features. This caused much confusion in my company. The support folks think that I have hours to work on the system, learning and trying new things, but the whole reason you use a third party vendor could be that you do not have time to spend on the system. The consultants call, schedule follow ups and all it does is make me frustrated that I do not have time to do 'homework' on the system. My biggest complaint is that the price was reasonable for my first three year contract, then they increased the price which I just called and told them to forget the contract. They ended up working with me, but the services were very truncated to get it to a reasonable price.
April 2017
Sandy from City of Sheboygan
Company Size: 201-500 employees
Industry: Government Relations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Biz Library fan in Wisconsin
The most provable ROI with this program is in the form of MS Office training, providing options for on-site training rather than spending the time and money sending employees to off-site training and all the expenses that accompany the effort. If this was the only training this program provided, it would be worth the investment. That being said, there are so many other hard and soft skills available for intermittent needs and personal performance improvement efforts. As an HR Director, this is not the first on-line program I have utilized, so I know from experience what the competition offers and how much greater value exists with BizLibrary. I have supported continued renewals of our contract based on not only the product, but the exceptional customer service and support after the sale. Top-notch company!
Pros
Ease of use. Short, potent messages when appropriate. Ability to stop the program and return when time is available.
Cons
N/A
June 2017
John from Viewpointe Archive Services, LLC.
Company Size: 51-200 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2017
There are none better!
1. overall training management for the enterprise; 2. robust platform that is rarely down--dependable; 3. Large-company capability for small-company price--great value; 4. Responsive management team that has partnered with me over the years; 5. Top-notch Customer Success Manager, Melissa Hebert. Without Melissa we would be much less successful.
Pros
It is robust--there are features and benefits that make it flexible, responsive and dependable. It gets better and more refined each year.
Cons
There are still some kinks where improvement can be made. The external training process (request, approval, monitoring) is not transparent and it is cumbersome, for example.
April 2020
Kory from Central Community College
Company Size: 501-1,000 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Review
Pros
There are so many different content areas/topics available for both managers/supervisors and employees. Also the registration process if very easy with some of the new/updated changes made to the classroom portion.
Cons
In certain views to view the rest of the roster or employee list you have to continue to click the expand down button. I really wish there was a way to expand it in one click.

Response from BizLibrary
Replied April 2020
Kory, thank you for your review! We're happy to hear that our content collection satisfies your training needs, and that our classroom registration process is easy to use. We appreciate your feedback and will share your thoughts with the team about the list view. Thanks again for your review. -Rachel from BizLibrary
April 2018

Stephanie from Tax Analysts
Company Size: 51-200 employees
Industry: Publishing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
This is a great software offering a large amount of training opportunities to our staff
Less time for folks to be aware from the office getting training. There are thousands of courses to choose from so it has made learning easier and more manageable for our staff.
Pros
We have a dedicated account rep who really cares about us getting the most value out of their services. We meet via phone with her monthly and she is always making suggestions how initiatives we can create to get our staff more brutalization of the system. We like that we can setup workflows and our managers can go into the system and assign training videos to their staff, making them mandatory and setting a deadline on when they must be completed. We have added a video series to our new managers training program, and we have gotten good feedback.
Cons
We had a manager ask if we were able to upload our own training videos under our employer account so our staff could review them. This is not a function available but would be great to see in the future.
September 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2018
Great option for online training
cost savings for training in general - awesome solution for e learning.
Pros
I like that there are so many options - - they have micro learning options that are short and to the point, but then there are longer format, more in-depth options too. You can find exactly what you need, for the amount of time you have. And it supports mobile which is such a great option for people in the field!
Cons
Probably the only con for my organization is the web based concept. When in the field, if there is down time, it would be great to have some micro learning available as a time filler, but usually my people are fairly remote so connectivity can be an issue. That's just the nature of our work.
April 2017
Henry from The Go Solution
Company Size: 201-500 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2017
Training Manager
I have been working with BizLibrary for a couple of years now. The team has been very supportive of our program and have helped to drive us to be one of the higher rated BizLibrary users. The transition from the old operating platform to the new one took some time to get used to, but I like the newer platform much better than the old. There is much more functionality in the new platform, especially in reporting. Alex Manolis has been wonderful since taking over as our Client Success Consultant and is an asset to your company. The video quality has gotten better the last year or so. Many video's in the past felt like they had a 1980's feel to them, and this was conveyed to me by our staff and management. Many of the new video's have better production and content and many have comedy mixed in which I love. Overall I am satisfied with the quality and quantity of video's in your library and have a great support staff to help your clients.
Pros
Huge video library that is constantly updated, easy to use from the staff side, good reporting tools
Cons
Better platform transition training--webinars, video's on functionality of the new platform, etc.
May 2020
Megan from travel group
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Customer support
5.0
Functionality
3.0
May 2020
Clunky Admin Experience
My biggest gripe is that the admin UI is so cumbersome that I'm working weekends and need to watch videos to learn how to do things (as opposed to learning on own or reading instructions). I have manged users in dozens of other sites for years (and developed user management components for sites) and never needed to think so deeply. Most of my time in the system is spent trying to figure out if I have a bug to report, or if I simply don't know what I'm doing. It would be very difficult to go a long period without logging in and pick it back up because it follows almost none of the web conventions I'm used to.
Pros
I like that there's a rating system within the LMS itself and you can provide feedback. Their support reps are very patient. The interface is visually pleasing.
Cons
Content quality varies video-to-video, so everything needs to be vetted. Administrative interface is clunky with: - multiple page reloads/clicks to get to important settings - display bugs that require users to refresh often (scrollbar disappears) - random internal server errors - user management actions buried under a subtle "Actions" menu, - confusing or cutesy terminology that doesn't match conventions we see with other systems, which creates ambiguity (Learners instead of Users, Teams instead of Groups, Content instead of Videos, Direct/Indirect instead of "Inherited") - confusing administrative capabilities written in CamelCase that are either too granular or are ambiguous (there are Privileges for "Content" and for "Learner," but don't see a way to make a global admin unless I individually add each capability in those categories... some of the vague ones "CanAdminTopics" "CanLookAdmin" "CanNews"... and if that's not confusing enough, if you edit a Learner profile, there are 2 more administrative-related options in there for "Learner is an instructor" and "Learner is a facilitator") - tedious user management (see above, plus aforementioned "Actions" menu)

Response from BizLibrary
Replied May 2020
Megan, thank you for your review! We're happy to hear about your positive experience with our support team. We value your feedback regarding the admin experience and will share this directly with our team and your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary
August 2019
Jennifer from Westmont Hospitality Group
Company Size: 501-1,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Biz Library LMS Fan
BizLibrary has allowed our Organization the platform to house customers content and track results! It has offered our employees additional continued growth in personal and company development.
Pros
Client Success Managers really work with you and your organization to ensure that the software meets my organization name. In the 3+ years we have worked with the system they are continually evolving to meet their client needs.
Cons
Deactivated Learners - wish there was an easier way to move from teams and make inactive
December 2017
Nicole from Telephonics Corporatin
Company Size: 501-1,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
December 2017
Great content, LMS needs a little work
Pros
The content is wonderful. There are over 7,000 courses in their library and they have a large range of topics. You can also add your own courses and track easily through the LMS.
Cons
Some of the LMS features aren't quite functional yet. For example, you cannot set a recurrence for a course so it will automatically assign itself to the user after a certain amount of time. There are also some issues with registering for instructor-led training. Overall though it's a good system.
April 2017
Angela from Event Network
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
BizLibrary helps structure our training content
I feel that our LMS in BizLibrary keeps getting better! We are able to combine custom content with off- the-shelf content that covers just about any topic needed...we are finally able to create a paperless training program that allows us to be more consistent with onboarding and training at all locations that are spread across the country. The Certifications option is great because we can determine right away who has completed our training requirements.
Pros
It is easy to use: uploading and managing custom content is fairly simple and there is a large variety of off-the-shelf content to choose from.
Cons
Sometimes the reporting has too many options, which makes it a bit harder to search the right report.
June 2017
Heather from RK Stratman Inc.
Company Size: 201-500 employees
Industry: Printing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2017
BizLibrary enhances our training program with great content and an easy to use platform.
Pros
BizLibrary is a well rounded solution. The content is up to date, the platform easy to use and the support team uses client feedback to make improvements. The BizLibrary team stays on top of current research and helps clients deliver the best training available.
Cons
Some aspects of the system are still clunky on the admin side. I know this is a work in progress and look forward to fully updated functionality throughout the site.
April 2017
Brandon from QS/1
Company Size: 501-1,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2017
The Education Program That Allows Users to Enhance Their Learning Experience
I really enjoy my client rep. I've also worked with many folks from the support team. They are fast & responsive. BizLibrary offers users the ability to search and find subject matters that they are looking for by using an interactive search tool. Wonderful library of content, with a large variety type of classes.
April 2017
Jenny from Western Nebraska Community College
Company Size: 201-500 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
The Buzz on BizLibrary
We have had great success with BizLibrary! It is easy for our employees to use and we've had great reviews from them. We would love for BizLibrary to get into the Higher Ed arena with required training such as VaWa, Title IX, FERPA and the list goes on. Other than that, we are completely satisfied.
Pros
Easy to use as an administrator and as an end user.
Cons
The required training for Higher Ed is not available.
April 2020
Joel from Intek Plastics
Company Size: 201-500 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
Platform
Biz has been good to track learning. We use it primary to push out monthly learning and for on-boarding of new employees. It allows us to set up learning initiatives in the desired sequence but also allows us to deviate from the sequence.
Pros
I like all the content options and the support team. They are quick to answer questions big or small.
Cons
The overall platform seems unstable at times. Odd glitches when logging in. Very common to log in a new user, create a password and then they are still logged in as whoever was on the computer last. So we end up logging out and then back in. I would say this happens 75% of the time when logging in as a new user. Other issues relate to system hanging up and need to empty cache or hit F5 or control F5.

Response from BizLibrary
Replied April 2020
Joel, thank you for the review! We apologize for the issues you have experienced with the platform, and we will share this concern with the team and your client success manager. We are happy to hear that you enjoy the content, and have had a positive experience with our helpful support team. Thanks again for the review! -Rachel from BizLibrary
January 2019
James from BDP International
Company Size: 5,001-10,000 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Functionality
2.0
January 2019
Big Value for small Training Team using Microlearning
The value for quantity of reliable content was our biggest driver to purchase and we are satisfied at the current market price.
Pros
Huge library for value. It allows us to address many needs in an environment where that are lots of opportunities for training. Videos and Tools are easy to find and use, so that is a plus in our 'developing' learning ecosystem. Managers and employees find it easy to apply for in-person and group training.
Cons
Some video groups are not suitable for a global audience (too 'cheeky' or American Centric) so it takes extra time from our team to vett what we recommend, but we quickly developed our 'go to' options. Courses are retired regularly so this can be an issue when we build our favorite training videos into long-term/recurrent programs.
April 2017
Kasie from Larimer County
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2017
Love BizLibrary
I really enjoy discovering everything that is in BizLibrary. Constantly making new discoveries and finding the things I am looking for in there. It's so much fun!!!! Someone will ask for a particular type of training and I will almost always find something about that topic in BizLibrary. The service is so helpful. No pressure, no demands. Help when you need it, suggestions when you don't need anything.
Pros
Number of topics, the level/quality of the videos.
Cons
The price. I would love to buy licenses for everyone and let them loose in BizLibrary but being a government agency we just don't have that kind of money for videos yet (hopefully we will in the future.)
December 2018
Anthony from Western
Company Size: 11-50 employees
Industry: Media Production
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Fantastic !!!
Amazing resource for small businesses!
Pros
BizzLibrary is an incredible resource for our company, since we have been using BizzLibrary our efficiency in the office has increased dramatically.
Cons
I have very little negatives to say about BizzLibrary, I personally am not a computer wiz so it took me about todays until I got the hang of it.. Most of the office had the hang of it after 2 hours.
August 2017
Thomas from Master Electronics
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Superb support and true partnership
The BizLibrary content library takes the load off me from having to create this varied learning content in-house.
Pros
The selection is great, meaning, lots of topics and many modalities for the video content. The production team is constantly producing/releasing new content.
Cons
Since we use BizLibrary content in a 3rd party fashion I would like to see enhancements surrounding users like us.
November 2015
Mike from Total Transit
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
November 2015
A comprehensive LMS system with great content
Pros
BizLibrary gives you a relatively easy to use and fully functional LMS with great content. The staff is always responsive and helpful. If you ask for recommendations they are very helpful. Both their usergroups and annual conference are very good. There is an option to add custom content that allows additional flexibility for my company.
Cons
The system will not let you delete anything, which has turned out to be a good thing in the end; but archiving data can be a little cumbersome for occasional users.
April 2017
Edie from Wyandotte Tribe of Oklahoma
Company Size: 501-1,000 employees
Industry: Executive Office
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2017
Biz Fan for Life
I came into a situation where there was absolutely no training plan or program had it not been for Bizlibrary I wouldn't have been able to accomplish what we have now. We have an academy for our leadership team at two of our businesses and it is the resource we use to grow and learn. Our employees have loved it.
Pros
It is extensive in its topics and the reports it provides are amazing. I also love the monthly support calls. It keeps me focused and moving forward
Cons
I wish they had more hospitality and entertainment industry training topic.
August 2019
Shirley from Correct Craft
Company Size: 501-1,000 employees
Industry: Luxury Goods & Jewelry
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
New to Biz Library
We are using in for several different business needs and the platform is flexible enough to accommodate our needs
Pros
We have been using the software for about 7 months and are still learning about all of the features. The platform is fairly user friendly and intuitive.
Cons
The reporting side needs some tweaking so that we can customize
Reasons for Choosing BizLibrary
Price and content
April 2016
Matt from Toppers Pizza
Industry: Food & Beverages
Time Used: More than 2 years
Ease-of-use
2.5
Customer support
4.5
Functionality
3.5
April 2016
Great people to work with!
Pros
The reps seem to truly care about the clients, and do what they can to give them the best product possible.
Cons
The product is not very customizable. Particulary the UX is cumbersome because there are so many options available. Even if you don't need specific buttons/options, they are still shown.
April 2017
kristen from consumers credit union
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
April 2017
I appreciate the support from customer representative
The customer representative makes the difference for me! She is always there to help me and support our needs. The admin side is not strong and the communication of changes can be a bit overwhelming - she is always great to our team
March 2020
Alizabeth from Martin Engineering
Company Size: 501-1,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
March 2020
Great Software!
I have had a great experience with BizLibrary. I think that it is a very user-friendly system.
Pros
I like that this software is easy to use as a learner and as a moderator. I have used it as both and have had minimal issues.
Cons
I don't like that there is no way to get rid of courses that have been started but not finished. There are some that I have started but am never going to finish so it bothers me that they are still in my unfinished folder.

Response from BizLibrary
Replied March 2020
Alizabeth, thank you for the review! We appreciate your feedback about the unfinished courses, and we will share this feedback with your client success manager. We are happy to hear that you have had a great experience with BizLibrary and find it user-friendly. Thanks again for the review! -Rachel from BizLibrary
February 2019
Chris from Software Company
Company Size: 201-500 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2019
Lower cost content provider that's not ready for enterprise or corporate levels.
This system makes me wish I were an Octopus so I could give it 8 thumbs down. Watch a demo, UI/UX is terrible. They have a lot of content and cost is the biggest perk to this system. It's cheap but you'll get what you pay for. Do yourself a favor before they lock you into an extended contract and negotiate a 90 day trial with them. Odds are they wont do it but if my warning isn't enough then see 1st hand how this LMS will make you swear under your breath...
Pros
It's cheaper than most and has a lot of content
Cons
Where do I start... As an Admin for the system at our company I've seen 1st hand how poor the LMS tools are. You will find screens that aren't intuitive and wildly more complex than they need to be and still fail to deliver the information you need. Assigning content to multiple users requires you to use a separate system to build the curriculum. It's disconnected and problematic. This system will cause you frustration and the UI/UX is could be a case study for what not to do.
April 2017
Molly from Aldera
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2017
Biz Library for Aldera
We use Biz Library often at our company. We get great feedback from the users. It has helped us with day to day education, as well as filling the need for individualized training plans. We love our rep!
Pros
The variety of courses.
Cons
I would like the reporting to be more flexible. For example, be able to save report selections when you need to run the same report on multiple individulas.
July 2018
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Great Content
Pros
Content is relevant for today's world. Videos are proper length to get lots of insight, without getting bored. Presenters are fantastic
Cons
I like pretty much everything about the videos. There are a few videos that can become boring, but I think that is based more on subject material, not production or presenters.
May 2020
Mason from First Bank of Highland Park
Company Size: 51-200 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
Fantastic Company Providing a Fantastic Product
Our experience, from the purchasing process to implementation and utilization has been great! Shoutout to our Client Success Manager [SENSITIVE CONTENT HIDDEN] for really taking the time to walk us through everything BizLibrary does to ensure their clients are using their product as effectively as possible and always offering up new ways that she can personally help us.
Pros
This software is exceptionally easy to use, both as an administrator and as a user. With the help of the BizLibrary Onboarding Team, it was also quite easy to implement.
Cons
We use Paycom's Learning Interface and the process of uploading videos can be lengthy, especially if uploading one of the bulkier multi-lesson courses. However, it is a very simple process. This is also more of a Paycom problem and less a BizLibrary problem.

Response from BizLibrary
Replied May 2020
Thank you for your review! We're so happy to hear about your positive experience with our product and your Client Success Manager! We look forward to continue supporting you and your organization. Thanks again for your kind review! -Rachel from BizLibrary
April 2017
Molly from S2Tech
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Customizeable Platform for Multiple Domains
I have had experience with BizLibrary twice. First, with an organization in the manufacturing industry. There we used the LMS for all employees. The LMS had intuitive reporting tools and training tracking. We were also able to publish customized content specific to our company. The amount of courses available on safety, wellness, and office environments was impressive. BizLibrary helped us stay in compliance in many areas. The second experience I've had with BizLibrary is currently happening. Now in the IT industry, the needs and use of the platform is completely different than my previous organization, but it still delivers. There are many courses that provide credits for professional certifications that are useful for our employees. We utilize BizLibrary for a select number of users to provide specific career growth opportunities. These comprehensive programs have allowed us to grow staff in cross-functional ways. The recently updated platform is mobile friendly and easy to use both for users and administrators alike.
April 2016
Tommy from Toppers Pizza, Inc.
Industry: Food & Beverages
Time Used: More than 2 years
Ease-of-use
3.0
Customer support
4.5
Functionality
3.0
April 2016
Satisfied with BizLibrary
Pros
Their willingness to work with their clients to reach a compromise.
Cons
The reporting capabilities aren't great. There seems to be a disconnect between User Group and Course Group relationships.
August 2019
Matthew from Metalsa
Company Size: 1,001-5,000 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Biz-library
We use this dailey. Not sure what we would do without it
Pros
The support from the Biz team is always awesome. They will even customize content for us.
Cons
There are a lot of options for content. This is a great problem to have.
June 2017
Amy from Ducommun
Company Size: 1,001-5,000 employees
Industry: Aviation & Aerospace
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2017
BizLibrary has provided us with valuable learning content and has been an overall great partner.
Pros
BizLibrary has excellent customer support and has tailored our package to our company's needs. Their team is always eager to provide best practices to help us fully utilize the resources available to us.
April 2017
Kristy from The State Bank
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
We Love Biz Library!
We implemented Biz Library about 3 years ago to launch a customer service/sales training program with our front line staff. They take 1 course each month and they love it! Managers love that it is easy to use and the training department loves the ease of assigning and tracking courses in the system. Our rep at Biz Library is terrific in helping to grow and expand the program - she helps me with ways to spur interest in the system and creates all the flyers and marketing pieces to assist us.
Pros
Ease of use; quality of courses
Cons
It is expensive - it is worth it -but can be a hard sell to your Board of Directors
August 2019
Sherry from Correct Craft
Company Size: 1,001-5,000 employees
Industry: Maritime
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Bizlibrary in manufacturing
Excellent
Pros
The videos have Lots of blue collar examples
Cons
Would like to offer more classroom environments
April 2019
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
No better platform for creating and managing a learning platform for Sales training.
Pros
Ability to create and track meaningful training for employees in both sales and customer service.
Cons
Was a little difficult to setup. However worked perfectly after we established the learning curve.
June 2017
Kim from Ricoh Electronics, Inc.
Company Size: 501-1,000 employees
Industry: Business Supplies and Equipment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Our experience using BizLibrary has been very positive. The service has been great.
Short, engaging, and on-demand learning on a tremendous variety of topics.
Pros
Engaging content, easy to access, and tremendous selection of topics to choose from. I like that our customer service representative meets with us on a regular basis to check in and advise us on use of the software.
Cons
We'd like to be able to put a link to custom content/resource groups on our customized BizLibrary login page so users can more directly access this content rather than having to navigate to the content.
August 2018
Marisa from Kof
Company Size: 2-10 employees
Time Used: Free Trial
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Thanks bizlibrary
Pros
Let me start by stating bizlibrary has is nothing but pros great training course strongly recommend to anyone.
Cons
No cons defiantly a great software easy to learn. I cant think of a single con to write about bizlibrary
June 2017
Mick from Twin Valley Telephone, Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2017
Overall my experience has been good. The ease of acquiring assignment reports could be better.
Pros
The variety of topics to choose from is very good and most of the presentations are informative. The presentations are short and to the point and don't take a lot of time out of the employee's work day.
Cons
I have to watch a course to determine if it answers our needs. Course summaries are insufficient.
September 2018
Anonymous
Company Size: 5,001-10,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2018
Great Library and User Interface
Pros
Expansive library of courses from easy, bite-size courses, to more lengthy, in-depth online courses. Easy to search and download content for our LMS.
Cons
Not all the courses are available in SCORM and AICC isn't quite as high of quality and interacts in our LMS a little differently.
September 2018
Sue from Ricoh Electronics, Inc.
Company Size: 501-1,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Tons of learning sources available for you to learn in business world
Save time and money to travel for an onsite class. Also, you can manage your own time to take the course during business hours.
Pros
There are plenty of video and e-books available for you to learn in many categories including IT, HR, Business, etc.
Cons
May have to find the right course for you as beginner, intermediate or advance level.
April 2021
Brandee from MCPLD
Company Size: 51-200 employees
Industry: Libraries
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
April 2021
Depends on the Biz
It was easy to use with a lot of basic and general trainings.
Pros
I think the LMS that BizLibrary offers is really easy to use and the tracking/reporting is great if you need to follow up on areas that need work.
Cons
I want it to have more learning options. There are a lot of great general trainings, but not for all more specific industry topics.
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2018
Biz Library - Web Based Learning
Pros
I like the Biz Library is Web Based Learning that is easily accessible. The content is informative and applicable.
Cons
At times when searching for content it can get overwhelming.
August 2018
Sarah from Mechanical or Industrial Engineering
Company Size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Best training offerings
Very useful for HR related topics
Pros
They offer the best variety of video/ webinar training related to my work. Great presenters and topics, which helps me get credits to maintain my certifications.
Cons
I like what they offer, and appreciate the email reminders of new trainings that are being offered.
January 2019
Anonymous
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
BizLibrary - Content for Training
Pros
Great selection of content available from their own designers and third party, courses were sized/time correctly, user interface was great.
Cons
Not much, an even larger selection of content would be great by you can't fit everyone perfectly.
July 2019
Christopher from Excel Ind
Company Size: 501-1,000 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2019
Great Software for team and Company Wide Training
Pros
This software is easy to use when our HR Dept. adds learning assignments and tips for everyone to see.
Cons
Getting to learn the site itself can be a little tricky to find everything but once you figure it out, its very easy.
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