Blackboard Learn vs SAP Litmos

Blackboard Learn has 303 reviews and a rating of 3.97 / 5 stars vs SAP Litmos which has 263 reviews and a rating of 4.21 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.97 / 5 (303)
4.21 / 5 (263)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
October 2, 2021
October 13, 2021
Pros/Cons
  • Pros

  • The number of tools integrated within the Blackboard so that multiple URLs and passwords need to be managed is a breath of fresh air.
  • With a large company comes great support and account management. Blackboard's team will be there to help train you and support you.
  • Cons

  • This is a persistent problem that everyone in our school has verified.
  • There is also a language barrier that makes troubleshooting more difficult than it should be.
  • Pros

  • I've never had any problems using the software.
  • Limos is an adequate LMS which can track SCORM and xAPI compliant content.
  • Cons

  • Complete lack of actual support after the first 2 weeks of implemented use, with response times on critical issues taking 24+ hours for an initial (non-automated) response.
  • Their own rep telling us to do this. No email to their accounts department gets replied to ever.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2018

Advisor Recommendations

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83 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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