All Cloud Assess Reviews
1-25 of 64 Reviews
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Chris
Verified reviewer
Education Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
If standards or outcomes-based assessment is what you need, Cloud Assess is your new best friend!
Robust assessment record keeping and moderation tools. Clean, modern interface. Industry-leading support.
CONSI'd like to see learning resources able to be added to Qualifications or Journeys without needing to make them into assessments. Ideally, the ability to build learning content using the same sort of features as the assessment designer, with native integration with H5P.
Vendor Response
Hi Chris, thank you for leaving us a review, we really appreciate it! It's great to hear you like our assessment first approach. We want all our customers to be able to validate capabilities after learning as we believe this is key to achieving real outcomes. And thank you for letting us know what you'd like to see next. We have passed your feedback on to our team. Thanks again :)
Replied October 2023
George
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Our Experience
So much fun! Over the past year, I've absorbed a wealth of knowledge, and each day brings new discoveries. My experiences have been consistently positive, and I'm genuinely excited about the ongoing educational journey with the Cloud Assess team. I eagerly anticipate the continued growth and learning opportunities that lie ahead with them.
PROSSince joining Cloud Assess, I have found both the platform and support team to be nothing short of exceptional. The platform is extremely user-friendly and easy to navigate. With the help of the friendly support team at Cloud Assess, we were able to set up and launch our first tailored program in under a month.
CONSI can honestly say, very little! Cloud Assess consistently stays ahead of the curve, continually striving to meet and exceed our needs. Their proactive approach ensures that your requirements are not just met, but anticipated and addressed even before you realise them. With their forward-thinking mentality and unwavering dedication to customer satisfaction, Cloud Assess sets a high standard in the industry for proactive support and innovation.
Reason for choosing Cloud Assess
The continual support provided by the team has been invaluable. We are truly grateful for the ongoing support from the team.
Vendor Response
Hi George, Thank you for your glowing review. We're thrilled to hear that you've found Cloud Assess user-friendly and our support team helpful. Our goal is to assist you in achieving your objectives and excel with the platform. We're excited to continue this journey with you and contribute to your ongoing growth and learning experiences. Thank you for choosing Cloud Assess. Kind regards, Helen
Replied April 2024
Wai Yee
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
overall experience with CA
overall is ok, easy to use is most important and it is.
PROSI am a student. This CA is easy to use. Interface design is clean and functional.
CONSsome displayed not right, such as the completed units, never show, always 0 even you have completed that unit(s)
Vendor Response
Hi Wai Yee, thanks so much for your review! It's great to hear from a learner's perspective and that you like the ease of use, functionality and design of our platform. We're sorry to hear you're having some display issues. We've passed this feedback onto our team who will look into it. Thanks again :)
Replied October 2023
Megan
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
User friendly
It is a very user friendly system that makes it easy for our students to progress through their qualifications. It's easy to get support when needed and improvements are constantly being made.
CONSI would like to be able to duplicate fields when creating content rather than whole pages.
Reasons for switching to Cloud Assess
Moodle was not as user friendly and cost us productivity.
Daniel
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Review of Cloud Assess LMS
Out-standing customer service. Excellent support and implementation program. Clean interface and user experience
CONSCourse Design and graphics are a bit clunky
Reason for choosing Cloud Assess
Cloud Assess has excellent customer service, and a clean interface for the user. Simple and user friendly interface is vital for student engagement. Cloud Assess was also good value for money compared to other LMS SaaS providers, is suitable for Australian VET and allow content sharing across multiple instances. It also has an app which works well on mobile devices
Reasons for switching to Cloud Assess
We needed an ethical LMS software provider that supported its clients and had good communication
Vendor Response
Hi Daniel, thanks so much for the review! We're thrilled to hear about your positive experience with customer service and that you like our clean, user-friendly interface. And thank you for your feedback about the course design. We will take this on board and our team will look into this. Thanks again :)
Replied December 2023
Linden
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2024
Easy to use system and clear directions and functions.
Love the simplicity of the system and the clear layout of questions and answers on the screen. It's not too busy in other words.
PROSSetting due dates and students receiving automatic emails reminding them of these dates.
CONSSometimes the software doesn't allow you to see the entire answer on your screen. I believe this is a software issue.
Vendor Response
Hi Linden, Thank you for your feedback! We're glad you find Cloud Assess easy to use. Please raise a Chat in the Help Centre or book a meeting with your Customer Success Manager to raise the issue of not seeing the entire answer on the screen. We aim to maintain a simple, clear layout for your convenience. Thanks once again.
Replied April 2024
Frank
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Essential LMS management Tool
I found it's layout user friendly and easier to navigate than the other LMS we use. I believe our company is considering the change away from the expensive one and onto Cloud Assess exclusively.
PROSI can look up any of my trainees and see what they are working on and where they may need help Easy to use as a group and keep them in lock-step before progressing to fast for some.
CONSIt doesn't talk to other programs I use in terms of linked together but I believe this can be possible.
Tracey
Mining & Metals, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Fantastic Customer Service
excellent, [sensitive content hidden] has been amazing to work with.
PROSHaving access to our customer success manager. [sensitive content hidden] is wonderful and patient,
CONSit is a bit like a rabbit warren, until you get used to it
Vendor Response
Hi Tracey, Thank you for your positive feedback! We're thrilled to hear that your Customer Success Manager is supporting your growth and success with Cloud Assess. We're excited to continue this journey with you.
Replied April 2024
Ash-Lee
Fine Art, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Fantastic product and support team
Fantastic product which is user friendly and support staff are extremely helpful.
PROSThe support you receive is instant, staff go above and beyond to help out.
CONSNot being able to add a question to only appear if a student selects a certain answer to the previous question, assessors advise marking takes quite a long time and could be streamlined.
Vendor Response
Hi Ash-Lee, Thank you very much for your feedback. We're pleased to hear you're receiving outstanding support and that you find Cloud Assess user-friendly. Thank you for your suggestions. I have passed your feedback onto the Customer Success Team. Please raise this in your next meeting. Thanks once again.
Replied April 2024
JHAM
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
EVALUATING THE CLOUD ASSESS
VERY GOOD.Its very user friendly and has made learning and assessing easy
PROSUSER FRIENDLY.Effective to use,eary to understand
CONSNOTHING .So far I did not find anything which I least like.
Vendor Response
Hi Jham, thank you for your review. We're really pleased you're finding Cloud Assess user-friendly. If you do have any questions please head to our Help Centre and raise a chat. Thanks once again.
Replied April 2024
Darren
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Easy to recommend
After 5 years of using Cloud Assess as a trainer and assessor, I would have no hesitation in recommending this product to potential users. The platform is fast and stable and the support is amazing. User experience (from my student's feedback) is that it is easy to navigate and intuitive to use.
PROSFrom a trainer's point of view, Cloud Assess is intuitive and easy to use. It is easy to automate workflows, which can save hours of time and the support provided is exceptional.
CONSIt is a little pricy compared to competitors but is adaptable enough to be able to save countless hours of admin/trainer time if it is set up and used intelligently.
Reason for choosing Cloud Assess
Increased functionality. Ease of use.
Vendor Response
Hi Darren, Thank you so much for providing a review. Your feedback means a lot to us as we're constantly striving to give the best product and service to our clients. We're really pleased to hear you would recommend Cloud Assess. Thanks and kind regards, Helen
Replied September 2022
Jen
E-Learning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Fantastic system
Brilliant. Nothing is a problem for the team and I have asked some basic questions when in a rush and can't remember what I am doing
PROSThe ease of use and the support from customer service.
CONSIf any would be the diversity of question types that can be added into the native environment.
Reason for choosing Cloud Assess
Australian, serviced, features, price, ease of use
Reasons for switching to Cloud Assess
functionality of the system that meets our needs
Vendor Response
Thank you for your amazing feedback, Jen! We're so glad to have you as one of our valued customers. You'll always have our support to ensure we can meet all of your needs. Thanks again :)
Replied December 2023
Sonja
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Makes work flow!
Delivering training and assessments to students, marking, filling out forms.
PROSI love how easy it is to use, the accessibility and how user friendly it is. For someone who is IT challenged, I can confidently teach new students how to use it.
CONSSometimes I find things don't save or it can be glitchy if the internet is not good (more an internet issue than a CA issue).
Reasons for switching to Cloud Assess
I have previously used CA at another RTO and when I changed workplaces it was very hard going back to an older Word doc system. I told my new manager they needed to get CA and eventually they did!
Vendor Response
Hi Sonja, We're so glad you made the switch and as a result that you're having such a positive experience. Thanks for taking the time to provide us with a review. Kind regards Rob
Replied September 2021
Charlotte
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Assessments in one place
Overall it has saved us a lot of time and effort of printing and filing and keeping of paper copies (as per ASQA) requirements
PROSThe fact that it requires no printing whatsoever is a winner for us. Also, as it is controlled as to what version is currently active of each assessment template, there is no risk of assessor accidentally using an old version. Ease of ensuring ASQA compliance.
CONSSome of the auto features are a bit clunky and pop up and sit in the way of the action you are trying perform and end up having to wait for the pop up to clear as it is in the way and the titles of the some of the menu options are a bit weird, for instance 'Intakes'...why did this change from course to intakes..it doesn't make sense
Reason for choosing Cloud Assess
We liked the look of it, the fact we could do away with printing as much, the version control to maintain compliance.
Vendor Response
Charlotte, thanks so much for the review. We look forward to supporting you guys down in Tassy for many more years. You'll have been working with us for 10 years soon :)
Replied October 2021
Sharon
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Never going back to paper assessment again
As a trainer it has made my job so easy can be logged on anywhere would highly recommend
PROSI like the desktop is so clear you can see issues every time you open it shows who has logged in and how many assessments to be marked .
CONSI feel like there is probably more to learn about what cloud assess can do would be open to attending more training session specially for the Trainer side of things.
Vendor Response
Thanks so much for your feedback, Sharon! Glad to hear you like the clean design and ease of use of our platform. If you're interested in doing a training session with us, please contact our team at crmteam@cloudassess.co. We will be more than happy to help you to get more out of Cloud Assess!
Replied May 2023
Aaron
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Cloud Review
The ease of use & intuitive nature which makes it easy for the student to commence the learning experience
CONSI have experienced issues with the system glitching when using in regional areas & in some school systems
Reasons for switching to Cloud Assess
Better interface
Vendor Response
Thank you for your review Aaron.
Replied April 2022
Debra
Professional Training & Coaching, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cloud Assess Review
Very positive. A great system to check student's drafts, due dates etc.
PROSVery easy system to use, students and trainers.
CONSCan't send a message to all students at the same time eg advising that trainer will be on leave, goes to all students on the LMS, can't just send them to my allocated students unless it is an individual message which is to time consuming.
Vendor Response
Thanks so much for your review, Debra! It's great to hear you like the ease of use of Cloud Assess. We're sorry to hear you're having troubles with messaging multiple students at once. There is a function for Group Messaging via Posts, which should be a great time saver. Please reach out to our Support team if you need help with this, we would be more than happy to assist! Thanks again for your review :)
Replied December 2023
Richard
E-Learning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Cloud Assess - A User's Experience - 5 years On
Cloud Assess has been instrumental in building quality solutions for online course delivery and assessment.
PROS100% Uptime and Responsive Accessibility. Stellar Support. Ease of Use. Bug-free functionality. Built for purpose - VET sector training. Replaced all paper-based delivery. Audit friendly with the persistent storage of all records. Useful reporting on all system-wide activities.
CONSFunctions and workflows can be buried in less than intuitive menu levels. Category and Item sorting and searches could be improved. Product is directed at assessors, learners, and outcomes - not so great for admins managing the system itself.
Vendor Response
Thanks so much for the review Richard, we really appreciate you taking the time to provide us with feedback.
Replied December 2021
Emily
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
easy to use
It's pretty straight forward and I can easily do the assessments of students and trainees.
CONSfor new users, they are constantly being asked if they want a tour. I think it's only necessary for the first use
Vendor Response
Thanks for leaving us a review, Emily! It's great to hear you're finding it easy to conduct assessments. We're all about making them as streamlined and efficient as possible. Thanks for letting us know about the tour message, we've passed this onto our team. We appreciate your feedback and thanks again for the review :)
Replied October 2023
Juliet
Higher Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Quality LMS, ease of use for admin and students alike
The overall look is easy to view, customisable to include company logos etc. As admins we have full control over what is released when to students and when it is due. Options for managing at class level as well as individually are valuable. Integration into our SMS is realtime so helpful on all counts
CONSNotifications are not always reliable. Sometimes too many, sometimes not at all. Password reset function is ideal for students to access themselves BUT the delay in the email being received is often immense and a cause for frustration when training is required to occur.
Vendor Response
Thank you for your review Juliet, we really appreciate your feedback.
Replied April 2022
Alvina
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Trainer user
Easy and manageable to use.
PROSEasy access and manageable to present to learners and would like to know more about on how to fully utilize the other features that we may not know about.
CONSNo comment so far as organization will be providing a full training to manage and utilize to our advantage.
Vendor Response
Thanks for your positive feedback, Alvina! We're glad to hear you like the ease of use and we're looking forward to helping you get even more out of our platform :)
Replied May 2023
Alan
Writing and Editing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
LMS's for RTO's
Great customer service and support which helped in the initial stages of getting to know the 'logic' behind the systems
PROSThe link between the compliance needs of an RTO and the software e.g. mapping units of competency
CONSTakes a little to get your head around the 'logic' behind it. As a PC user, I see the way of thinking behind the design as being reflective of an Apple user.
Reason for choosing Cloud Assess
It is Australian Owned! It is designed to meet the compliance needs of RTO's in Australia, which meant in the long term a lot less work for the Compliance Manger (i.e. Me). The ability to integrate with other compliance systems such as VETtrak was also a key decision factor
Vendor Response
Thanks for the review Alan. Thanks for being a Cloud Assessor :)
Replied April 2022
Rob
Professional Training & Coaching, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Pros and Cons
Generally very good. Reduces the workload for us and as we design better and workflow better, that gets even easier.
PROSEasy to use, looks clean and professional. Design work is generally easy and assessments are easy to quick to grade compared to our previous system.
CONSIntegrating html/scorm is not as visually appealing and doesn’t integrate mapping for assessments.
Reasons for switching to Cloud Assess
Coassemble was great for front end design but poor for back end compliance and assessment. The platform was also very slow and support was poor.
Vendor Response
Thanks so much for taking the time to give us a review Rob.
Replied December 2021
Tony
Mining & Metals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed December 2023
Us and Clould
I like the service provided and it will grow with us, both of us are learning and on this journey together
PROSFriendly staff that actually repond to your questions, Jake does great for us Thank you
CONSFlexibility with uploading pictures to course administration
Vendor Response
Hi Tony, thanks so much for your review! We're thrilled to have you on the journey to more efficient training, compliance and better safety. It's great to hear you like our ongoing support and thank you for your feedback about picture uploading. This has been passed onto our team, who will look into it. Thanks again :)
Replied December 2023
Mal
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Hello [sensitive content hidden] its been 10 Years since i started using Cloud Im sure im worthy of a gift.
10 years on and still going strong All good and i have not got all night to write stuff that's why the Cloud is a good concept , and especially when you can talk into the iPad to answer questions to make it easy for the less educated ones.
Vendor Response
Mal, thank you so much for your review :) Having you as a loyal customer means so much to us — cheers to the last 10 years and we can't wait to see what the future holds for you!
Replied December 2023