ComplianceWire Software

ComplianceWire Software

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About ComplianceWire

UL Solutions' ComplianceWire is the best-in-class SaaS platform designed specifically for Life Sciences. Our team designed the platform to automate the creation, delivery and reporting of your role-based training, qualification and compliance programs. UL Solutions' ComplianceWire® currently has 3.6 million users across more than 600 organizations in the pharmaceutical, medical device and biologics sectors in 153 countries—but also counts regulatory agencies in the U.S., Brazil, China and India as users. Indeed, a key factor in the LMS’s steady adoption rate across life sciences is the years-long collaboration between ComplianceWire® and the U.S. Food and Drug Administration (FDA) via a cooperative research and development agreement (CRADA). ComplianceWire’s learnin...
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ComplianceWire User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

3.5

Showing 1 - 5 of 11 reviews

User Profile

Alexander

Verified reviewer

Company size: 10,000+ employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

Good But Flawed LMS

I enjoyed it, I just wish they thought out the trainer portal better. If they made it similar to the learner portal, it would be a great LMS.

Pros

I liked its ease of use as a learner. It is easy to navigate to courses you need to take and take them. That part is very intuitive.

Cons

Once you have to sign as a trainer, things get more complicated and confusing. The learner portal is much better than the trainer one.

Tracey

Company size: 1,001-5,000 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2017

ComplianceWire Admin Review

The system is mush better than paper based and has made it easy to track our compliance in the training aspect of cGMP.

Pros

The system is easy to configure when it comes to updating pick lists, adding and removing users, reporting works well. The system is great for automating reports for assignments and grouping of emplyees.

Cons

The one feature I do wish were different is the ability to track cross-training of users. We have manufacturing employees that are trained in multiple areas, and the system tracks by a single role. To work around the issue, I have created groups and added users to various groups as needed to receive the additional training curricula.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

April 2019

Get something else

Pros

The reporting features and email reminders were good.

Cons

The customer service is a nightmare. The training for initial setup and use is done by people who have no idea what they are doing. We literally had to redo everything we started with because of the bad training. The low upload size is a joke. If you want any functionality out of the software, you have to buy extra components for thousands of dollars per module. While the per user cost is low, you can't recycle licenses for staffing replacements which means any turnover costs twice as much in the system. This software may have been cutting-edge 20 years ago.

Haroon

Company size: 501-1,000 employees

Industry: Medical Practice

Time used: More than 2 years

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2017

Validated LMS that has enough features and is stable

Pros

An excellent LMS for both the administrator and end user. Very intuitive yet robust features. I have used several other LMS's but ComplianceWire has all the features and functionality I need and very stable. There are far and few issues or bugs and when comparing to other systems I've used. If you work in a validated environment this is by far the best tool that will meet all your 21 CFR Part 11 requirements.

Cons

May not have all the "bells and whistles" of other LMS's but enough to make your job easy. Can be pricey if you need to add additional features that are not standard.

Allison

Company size: 1,001-5,000 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Compliance wire is useful for more than just training.

It’s a great, useful, user friendly program for me.

Pros

I love how it tracks your training and is easy to use. It looks great. I also use it for finding documents by searching the catalog and it is an easier way to search by key words than anything else I have at work.

Cons

I think very occasionally it can have glitches. For the most part it runs so smooth and is easy to use so an occasional hiccup is nothing.