--- title: "Course Hero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Course Hero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Course Hero is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/course-hero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Course Authoring Software](https://www.softwareadvice.com/lms/course-creation-comparison/) / [Course Hero](https://www.softwareadvice.com/lms/course-hero-profile/) / Course Hero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/lms/course-hero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/lms/course-hero-profile/alternatives/) # Course Hero User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 16 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.4/5 - Value for money: 3.1/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 5 reviews (31%) - 4 stars: 4 reviews (25%) - 3 stars: 2 reviews (13%) - 2 stars: 1 reviews (6%) - 1 star: 4 reviews (25%) ## Course Hero customer reviews Showing reviews 1-16 of 16 (page 1). ### Source of knowledge! - Overall rating: 5/5 - Reviewer: Yasser T. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Course Hero helped me with my project in university and with so many searches it is so good in this kind of fields! #### Cons It is kind of expensive to open files normally. but it can be solved by uploading files! --- ### Best Tutoring and Learning Platform - Overall rating: 4/5 - Reviewer: Yashovardhan J. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Course Hero is a popular online learning platform that offers a variety of resources to help students succeed in their courses. I have found the platform to be very user-friendly and the resources to be very helpful. The platform offers a variety of features, such as a course directory, a Q&A forum, and a library of study materials. I have used the platform to find resources for a variety of courses, and I have found the resources to be very helpful in boosting my grades. Overall, I have had a positive experience with Course Hero and would recommend it to other students. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I found CourseHero to be an invaluable resource during my time in college. I was able to find study guides and materials for almost all of my classes, which made studying a breeze. I also loved the fact that I could upload my own study materials and help other students who were struggling in my classes. Overall, I found CourseHer to be an incredibly helpful and user-friendly website. The flexibility to choose my own study schedule. #### Cons There is no clear way to contact CourseHero customer service. I had to search online to find a customer service phone number, and even then, the wait time was very long. Additionally, the site is difficult to navigate and doesn't have a lot of features that would make it easier to use. #### Reasons for choosing Course Hero I had wasted my money on studypool. --- ### Lies lies, and more lies!!!! - Overall rating: 3/5 - Reviewer: Tammy H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Not good! I do not be like being lied to and told her I’m getting expert help when it is actually AI. Also, I was told a supervisor would call me back within 24 hours and It’s been more than 24 hours and I’ve heard nothing and never will. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Some of the documents are helpful. They have a variety of documents They accept uploads for credit also. #### Cons They lie when they say “Expert Help” is AI. I was told this directly by one of the representatives. I clicked on the expert help to get a Tutor and as it turns out it actually is just an app. They also take their calls from their house and you cannot get in touch with aI was told this directly by one of the representatives. I clicked on the expert help to get a Tutor and as it turns out it actually is just a app. They also take their calls from their house and you cannot get in touch with a supervisor. Do not recommend this to anyone who considers school a priority and needs help. --- ### The Best Resource for Helping Achieve Academic Success - Overall rating: 5/5 - Reviewer: Tara C. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Course Hero is helping to solve the problem of limited access to educational materials and resources. A central online library of resources and material benefits bridges the gap between those who can easily access educational resources and those who can't. This can help to level the playing field in academics, giving all students the same opportunity to excel in their classes. The benefits realized include improved student outcomes, better course comprehension, and better test scores. Additionally, access to a more extensive material selection can help broaden students' learning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful features of the Course Hero platform are the ability to access digital notes, quizzes, and other educational resources from established courses, access to study guides and experts for one-on-one guidance, and the platform’s 24/7 accessibility.The product is designed to be user-friendly and easy to use. Integration with existing business processes is straightforward, with multiple methods to import data and documents and the ability to export documents and data to other systems. #### Cons Yes, I feel a few features could be improved or added in Course Hero. For example, it would be helpful if students could collaborate remotely on projects and share documents on the platform. As it stands now, if students want to work together, they must use an external platform such as Google Docs. I would also like to see an improved user interface and navigation options. Integration with existing business processes in Course Hero can also be difficult. For instructors and students, there may be times when they need to use additional tools in order to access or manipulate data within the platform correctly. --- ### Short view of Course Hero - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the interface which is provided by Course Hero as it is easy to find the courses by filtering the required course from available courses. And the content in the courses are very easy to understand. #### Cons I loved to use the course hero but some times we are unable to find some courses by filtering using instructor. --- ### Course Hero honest review - Overall rating: 2/5 - Reviewer: Abdelkadir B. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I worked as a tutor in Course hero for quite some time, and not a very good experience is the least to say. Many times have I submitted correct answers without being rewarded, and I have seen many colleagues being removed and had the balance they had in their account taken away and their original work. Overall, I may say that Course Hero treats students well, but not tutors. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I like it When you take a course; you can access documents of people who have taken the same class which can be of crucial help to you. I like how easy it is to navigate the platform. Course hero pays tutors well. #### Cons I don't like how easy it is to plagiarise via course hero. I don't particularly appreciate how tutors and experts who are not experts in the field give random answers to your inquiries and questions. I don't like how pricey the premium membership is. --- ### Not as advertised - Overall rating: 1/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Support was not helpful at all. Response was vague and late. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The users are great and resources are great for studying and exemplars. #### Cons Auto billing and unclear charges. No refund despite not using the service are sneaky auto bill with no notification beforehand. --- ### Absolutely dissapointing experience with course-hero. They will made you a non-hero. - Overall rating: 1/5 - Reviewer: Madu K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered They took my money and left me with no service #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They have a good marketing promise, to let you of the course material and help you around it. However they don't live up to the promise which is not that much of a good thing. So no pros. #### Cons Horrendous support experience. Absolutely loss of time and valuable effort from bad online service and support. --- ### Online course software. - Overall rating: 5/5 - Reviewer: razakou b. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As a student course hero helps me to take some courses online without difficulties. I appreciate their content library #### Cons Course Hero can be more performant but innovating again. --- ### Course Hero is an online tutoring and study platform. - Overall rating: 5/5 - Reviewer: sanu k. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I had a very positive experience with Course Hero. They offer so much helpful study tools and resources. It is interactive platform extremely useful, as I could collaborate with my peers and receive answers from experts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the convenience and access to reliable study materials that Course Hero provided. It was a great way to quickly find and access resources to help expand my learning and boost my progress in my studies. #### Cons Course Hero required a subscription to access the full range of study materials. Additionally, the cost of a monthly subscription was expensive, making it difficult for students on a budget to access the resources they need. --- ### Find and share study materials with ease - Overall rating: 4/5 - Reviewer: Aryak C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It helps in collaborating by finding notes, getting expert answers on the topic of choice and even a lot of practice exams to prepare. #### Cons There is outdated content on the website which can be looked upon. Most of the useful features come with a premium plan which is a hurdle. Also, it consumes a lot of data of users which might act as a privacy concern for many. --- ### Amazing tool for reviewing homework - Overall rating: 4/5 - Reviewer: Neeraja M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think CourseHero is a good study tool. It is easy to navigate around and get assistance with material on different topics. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros There are a lot of different study features which makes it great for doing homework and revision. You can get help with homework on topics that have little material from tutors. You can get multiple answers which adds perspective to your problem. #### Cons I often have to wait a lot before getting a tutor which can be annoying especially when there is a deadline. --- ### My experience with Course Hero - Overall rating: 1/5 - Reviewer: Dania S. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would not use it again because when I would pay to view a document it was blank. I felt like it was a scam. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros That there are plenty of search options. #### Cons That the information is not updated or verified as correct or incorrect. I did not fins it beneficial for my studying instead it made me double guess my knowledge. #### Reasons for switching to Course Hero Because it is more accurate. --- ### CourseHero - Overall rating: 4/5 - Reviewer: Danielle L. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CourseHero was useful finding solutions to exam prep questions, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was very helpful with course and exam notes. There was a variety of content that was useful. Notes and index were in order. Science and social studies subjects available. Proficient answers and educated people to help solve issues and problems with a variety of subjects and courses. #### Cons Sometimes information was repetitive or missing. Some items were unavailable and you could only get a few answers at a time --- ### They wont stop billing me - Overall rating: 1/5 - Reviewer: Corey K. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible. I just want to stop the bleeding but they won't quit. It's not fair. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I found the question I was looking to answer, but it was blurred. I then paid to see the answer. It was not college-level. So I canceled. Then charged me again, so I wrote customer service, who claimed that I didn't cancel in time. Now, I'm being charged AGAIN for the 3rd month of not using it. So, I check on the website... my account still not cancelled. GOOD GRIEF! I don't have $100 to throw away on trash. This isn't fair. Maybe one day they'll cancel as I've requested 3 times now? #### Cons THEY REFUSE TO QUIT CHARGING ME!!! UGH! --- ### Course Hero is a good platform - Overall rating: 3/5 - Reviewer: Shava R. - Verified reviewer: Yes - Industry: Accounting - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience was good; I appreciate their customer service efforts in resolving an issue I had with the application #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how they provide prompt responses to questions; no doubt I can rely on the team #### Cons I find that there are limitation to their pool of information and responses --- Course Hero Reviews, Pros and Cons - 2026 Software Advice