EducationFolder software


3 reviews(4.5/5)
3 reviews(4.5/5)

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.

EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.

EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

3 Reviews of EducationFolder

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  • Nicholas from College Advising Corps

    Number of employees: 501-1,000 employees

    July 2018

    Educationfolder is a great tool to organize and assist with training and teaching

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

    Cons

    I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    The learning management system allows users to identify coaching requisites, schedule training, ....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

    Cons

    The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from MarketplaceforBrands

    Number of employees: 11-50 employees

    October 2017

    It is a very easy to use product which allows us to better manage our center.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions. It is a great tool for us.

    Pros

    The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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