EducationFolder Software


 

EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.

EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.

EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.

 

EducationFolder - Home
 
  • EducationFolder - Home
    Home
  • EducationFolder - Classroom
    Classroom
  • EducationFolder - Reporting
    Reporting
  • EducationFolder - Training menu
    Training menu
  • EducationFolder - Launched training
    Launched training
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

2 Reviews of EducationFolder

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March 2018

March 2018

The learning management system allows users to identify coaching requisites, schedule training, ....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons

The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Review Source: Capterra
 

Sam from MarketplaceforBrands
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It is a very easy to use product which allows us to better manage our center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

It is a great tool for us.

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Review Source: Capterra