EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.
EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.
EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.
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Nicholas from College Advising Corps
Number of employees: 501-1,000 employees
Sam from MarketplaceforBrands
Number of employees: 11-50 employees