EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.

EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.

EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.



4 Reviews of EducationFolder

Overall rating

4.5 / 5 stars

Showing 1 - 4 of 4 reviews

July 2018

Nicholas from College Advising Corps

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Educationfolder is a great tool to organize and assist with training and teaching

Pros

I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons

I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

The learning management system allows users to identify coaching requisites, schedule training, ....

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons

The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

October 2017

Sam from MarketplaceforBrands

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

It is a very easy to use product which allows us to better manage our center.

We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions. It is a great tool for us.

Pros

The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

October 2018

Kingsley from RESEARCHLIME LTD

Company Size: 11-50 employees

Review Source: GetApp


October 2018