--- title: "Configio Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Configio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Configio is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/eventmanager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Capture Software](https://www.softwareadvice.com/marketing/lead-capture-comparison/) / [Configio](https://www.softwareadvice.com/lms/eventmanager-profile/) / Configio Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/lms/eventmanager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/lms/eventmanager-profile/alternatives/) # Configio User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 86 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 61 reviews (71%) - 4 stars: 23 reviews (27%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like its report generation tool and its easy bookmarking functionality. - The initial set up was easy. ### Most mentioned cons - Day of support was almost non existent - it caused lots of headaches ## Configio customer reviews Showing reviews 1-25 of 86 (page 1). ### They had a great solution for our complex class registration needs - Overall rating: 5/5 - Reviewer: Rhonda M. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My organization, a large community hospital, had a need to provide online registration for all kinds of classes, seminars, screenings, and continuing education events. Some of these are ongoing, such as monthly childbirth classes. Others are one-day events, such as heart screenings. These events draw people of all ages, including a significant population of people who don't use email. Figuring out how to register the no-email population was the kicker for us. Not only did the Configio software make this possible, the extensive training the customer support staff provided gave me all the help I needed to set up a process that answered our every need. Every time I've reached out to customer support for questions, they have been extremely responsive. In the one instance where we had to request custom coding, Configio's developers provided just what we needed in a timely manner. The software's reporting features also have worked very well for us in providing class/event rosters with custom information that helps us manage our events very well. I gave it five stars in every category except Ease of Use. The only reason that has a four-star rating is because it has a lot of bells and whistles to learn. But its complexity is what makes it great, so I don't consider that to be a detriment. And, I do feel that my training was more than adequate to thoroughly cover the program. I recommend Configio without hesitation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a way to manage every registration "curve" we've thrown at it. #### Cons This is not a "con," but be aware that it does take some time to learn the software, although with terrific training and support. --- ### One Stop Software! - Overall rating: 5/5 - Reviewer: Peter Z. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. After an extensive 5 year search I was introduced to Configio. It's a one stop shop for companies that are looking to consolidate various business software programs into one robust system. One of the best aspects of Configio is their customer and technical support team! Unlike some software companies, Configio is always available and open to suggestions on how to make improvements. I couldn't recommend a better software program for your business! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop to address all my company's software needs. #### Cons I would like to see improvements to make the software more user friendly. The challenge of being able to tackle so many software components is a task within itself. However the design elements of creating product forms / lists / etc. have to be more straight forward so that a 5 year old could figure it out. My suggestions would be a step by step method on building products and addressing various features. --- ### Lots of options - Overall rating: 4/5 - Reviewer: Diane K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer support is top notch and willing to help, walk you through, and assist in setting things up. The Unfortunate part is that they are needed to do these things, because the system is hard to navigate. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has a lot offered, can be customized for your company, and it’s nice having everything in one system. #### Cons It is hard to navigate, reports are not available to show everything needed or impossible to build without a Computer Engineering degree. --- ### MCE created a bespoke on line registration, e-commerce, CRM program for our sports company. - Overall rating: 5/5 - Reviewer: Peter A. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered The team at MCE were selected to create an e commerce platform for Challenger Sports that would allow hundreds of thousands of customers each year to search, register and pay for one of our 5,000+ soccer coaching programs throughout North America. They also created an on line shop that acted both as a stand alone store and as an additional revenue source during the registration process. Following the successful launch of this application, MCE created a custom CRM program for Challenger which is now used to manage the sales and marketing process of over 100 employees in 12 offices. The transition from our previous program took several months to complete and as with any change we encountered challenges and issues that we did not anticipate. Each time MCE were quick to respond and frequently worked outside of traditional office hours to correct the problems. The event registration application has proved be extremely robust and we have had no bandwidth issues with hundreds of customers registering at the same time. MCE also provides a built in email marketing program which has not only proved to be extremely useful but has also saved money that was previously spent on stand alone email marketing fees. The MCE application has an initially intimidating learning curve due to the large number of controls and flexibility given to each user to customize the environment, variable data, images, videos, copy, transaction emails and financial set up of the events being run. However if my team of British Soccer coaches can master the process then I am confident others in business should have no problem! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Excellent LMS software - Overall rating: 5/5 - Reviewer: Tom H. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Configio has been extraordinary in answering my questions and addressing all of my concerns with my non traditional, challenge oriented training website. If they didn't know the answer to a question, they would tell me and would get back with me. There have been several serious concerns that Teri has responded to that have convinced me without any doubt that I have made the right choice. She definitely has my respect and our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does everything I want it to do. We sell online training for moving company employees and management through a monthly subscription. #### Cons It requires a learning the software which I have little time to do but then again, any software programs will require time. --- ### Configio Review - Overall rating: 4/5 - Reviewer: sean r. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I find the cloning of items with variations still involves too much work in terms of having to set up all of the dates info for each session three times if you have three variations. Also, I find the newsletter creation to be to cumbersome and prone to formatting gaffes when inserting and copying info from prior newsletters. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 --- ### Fantastic Service, Great Company - Overall rating: 5/5 - Reviewer: Devon G. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Configio provided me with a professional platform that is easy-to-use and allows me to run my business. I use the platform as a learning management system in which my customers can create account profiles, purchase products, and complete courses. There are multiple ways that I can communicate with my customers through Configio including email campaigns, social media posts, and certificate downloads. Configio stayed true to its name in that the platform has been configured to meet my company's and customer's specific needs. I highly recommend Configio as it is a wonderful value with truly helpful and personal customer service. I love interacting with the employees of Configio...they really care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and fully adaptable to my needs. I love that I can see both the administrator and customer perspectives. The menus are intuitive and the training is extremely helpful. #### Cons I still have a lot to learn as my business grows and needs change, but I know that Configio customer service is only a call, email, or chat away. --- ### Configio - Excellent Product - Outstanding Staff - Overall rating: 5/5 - Reviewer: Cecelia W. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The team at Configio has been an exceptional business partner! We needed to shift our manual registration procedure to an online tool that would simplify and streamline our entire registration process. We had many obstacles to overcome and customization that was required to meet our needs. Configio was able to do just that! Joe, our rep, always provides us with exemplary customer service! He is quick to respond and is creative in finding solutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly customizable. #### Cons Steep learning curve. Configio is a robust, in-depth registration management system so it takes time to learn, but it is worth the time invested. --- ### Configio: Our New Registration System - Overall rating: 5/5 - Reviewer: Lisa H. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Last fall, our parent company notified our department we would be getting a great, new class registration system. We were so very pleased because the system we were currently using was old, slow, and did not allow for online registration. At first glance, we were impressed with this new system as it is well organized, visually appealing, and responds quickly. Over the past several months, we have input thousands of product events, set up many forms, attachments, and emails, and successfully received thousands of class registrations. Configio, with all that it offers, holds a significant learning curve, but with the help of many on the support team, we are up and running so to speak. Every day we learn something new and discover the may ways in which this new system can benefit us and our customers. We are most pleased with Configio! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online registration capability. #### Cons We have so many event product variations so even simple changes can be tricky and tedious. --- ### Software that catered to my needs with excellent customer service! - Overall rating: 5/5 - Reviewer: Alicia D. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered I decided to move all of our camp registrations (about 650) to MCE in 2013 to help with the organization of information, and to streamline a class scheduling option that is specific to our camp. Initially hesitant to make the switch, I was adamant that MCE provide me with assistance in setting up our software, creating schedule templates, and helping our camp go 'paperless' with medical forms and HR being completely online. Not only did MCE assist me in every way that they could during the first few months of my contract to make the change go smoothly, they ensured that I receive the same customer care to this day. It's important to me that I can pick up the phone (even though their company is on pacific time, and we are eastern) and know that I am going to speak with someone who knows my program and who can help me work through any issues I may be having. MCE worked hard to make sure that I was a happy customer from day 1, designing our camper scheduling that had always been a huge, stressful, paper project each summer. To this day, we make time to schedule improvements and the customer service reps make sure that they communicate new tools within the software. I am happy we choose MCE for our camp registrations! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Extremely robust product that delivers as advertised. - Overall rating: 5/5 - Reviewer: David A. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered For our organization, My Custom Events has proven to be a valuable product for allowing us to easily create an event registration system that both allows us to create a design that is consistent with our branding, request relevant information for a variety of participants, and communicate with members in an organized manner within a user friendly environment. The initial learning curve is a bit steep in that there are large number of options and tools at one's disposal, but once learned the mechanics of the system are consistent and apply no matter which tool you are using. This is further bolstered by a large and indexed knowledge base, as well as a friendly and responsive support team that bends over backwards to help make sure you're satisfied with your product creation. Highly recommended for any organization looking to easily create customized events and products. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### MCE Experience - Overall rating: 5/5 - Reviewer: Peter Z. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered My Custom Events has been the one stop software shop for my business. After years of trying various software programs to build out our youth revenue streams MCE has been our solution to connect multiple revenue streams into one robust system. There hasn't been one software aspect that MCE hasn't been able to address with my team. Moreover, the MCE technical staff has been great to work with, helping my staff when questions arise. Because MCE is so robust it should be noted that it was imperative to assign a single point of contact from my staff to help with customizing MCE, including staff training. Basically MCE has streamlined our customer services and increased all revenue streams. Overall we are very happy with the software! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Amazing Software and Staff That Go Above and Beyond - Overall rating: 5/5 - Reviewer: Arika G. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We have been using My Custom Event for two years now and it is a huge blessing to our organization. Registrations, taking payments, creating reports, and receiving donations became so much easier. The amount of things that My Custom Event offers is extraordinary. Every time we need help, they are there and have an answer within a few moments, and if they don't have the answer immediately, they work their hardest to obtain it as quickly as possible. The customer service we have received in each and every communication with My Custom Event has been better than we have experienced with any other company, hands down. Since using My Custom Event, our employees are happier, but more importantly, our customers are happier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Staff has be great helping my company move to MCE when our current vendor went out of business. - Overall rating: 4/5 - Reviewer: Ed M. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered When my current shopping cart vendor announced they would be shutting down their product, I found MCE and talked to the sales person. I was under a short time line and they were very good about helping me 'how' I needed to be helped. Joe M, answered my email questions in the evenings which helped me get all of my products in before the deadline. I have a background in IT management and software development which may be why I found the self help system not much help. I found the explanations basic and not very helpful to my questions. Everyone I've talked to as been very pleasant and helpful. Good Customer Service. Ed Milner, Rocky Mountain Sewing and Vacuum Denver, CO #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 --- ### Excellent Customer Service!!!! - Overall rating: 5/5 - Reviewer: Kathie D. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Since starting with Configio their training has been excellent. Every step of the way they have been helpful in getting me started using the LMS. Every time I have called or emailed Joe in Tech Support he has been very helpful and always answered my questions or helped me figure out how to do what I wanted to do. Even when he was on vacation and I called Tech support they were helpful and able to solve my problems. I would totally recommend this company to anyone looking for a Learning Management System - the customer support is excellent!!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Amazed by all the features and how simple they are to emply - Overall rating: 5/5 - Reviewer: Kevin K. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Our use of Event Manager started with Customer Support Ticket management, Customer Relationship Manager and E-Commerce Sales at our dealership but quickly grew into Learning Management and Member Management. We use Event Manager for all our internal corporate education and certifications and now we sell our training online too across the country. Very simple to learn, easy to author content, very comprehensive features and fully integrated. I would encourage you to speak with them directly. Best Ever! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Everything we needed it to be! - Overall rating: 5/5 - Reviewer: Janelle A. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We moved to Configio, because we needed the full package of LMS and Registration System and it has been the best decision! It has made our business more efficient and have given us more time to concentrate on growing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Great Software! It is easy to use and if it doesn't have a feature you need they will create it! - Overall rating: 5/5 - Reviewer: Robin R. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered I have used for 4 years and the features keep growing in depth and ease of use. They are constantly creating new modules and improvements all the time. Customer Service is great! Always available and they help you learn how to use the software to it's fullest potential. Very creative and willing to add any feature you need. Overall great product, good value and ease of use for registration, crm, and overall excellent management tool. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Excellent - Overall rating: 4/5 - Reviewer: Doug G. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered My custom event has been a blessing for what I use it for, I use mostly sell a few things and use it for registering shooters for shooting events. There are so many options it is unreal, but yet easy to navigate. Bill Bland has been very helpful with all my concerns or questions. He is so knowledgeable about everything the company offers. If you are looking for a website look no further, it will meet all your needs! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Sedona Marathon Event and My Custom Event - Overall rating: 5/5 - Reviewer: David K. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered For the 2015 Sedona Marathon Event, we used My Custom Event for registration and I'm here to tell you, this is a great product! We were able to build our registration system quickly and it functioned perfectly. Any places that I needed help, the staff were right there and extremely helpful. We couldn't have done our registrations without this great tool. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Hands down the most comprehensive solution in the marketplace. - Overall rating: 5/5 - Reviewer: Joshua J. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered When TGA Premier Golf and Tennis needed to find a software system to take our business to the next level, we went with My Custom Event. Their support and care for our business makes us feel like we are in the same offices as them. MCE is a great product and the leadership team cares about their clients as if they were their business partners. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Complete Solution in one Software Platform - Overall rating: 5/5 - Reviewer: Tamara L. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We now use Event Manager for so many things in our business that we didn't anticipate. Automated follow up emails to initiate surveys, special payments, staff and volunteer management, inventory control, outlook integration for CRM and more. Great software that can handle the most intricate pricing scenarios. I HIGHLY RECOMMEND! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### We have just begun using My Custom Event Manager, and we are very impressed so far! - Overall rating: 5/5 - Reviewer: Matt A. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered My Custom Event has so much to offer. The intuitive back end software makes it easy to set up online shopping carts, custom email campaigns as well as start to finish college level courses. There are many features we've yet to take advantage of, but we are sure the software can do nothing but propel our current business. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Slow to start, but getting easier with regular use. Continually updates have been positive. - Overall rating: 4/5 - Reviewer: Nancy A. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered I struggle with some reports, but seem to have mastered the email campaign end. Layers and layers for some products can be confusing...my admin seems to have gotten a handle on it. Great customer service ...patient and intuitive, even with last minute "I should have known that" questions. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Configio support team is terrific - Overall rating: 5/5 - Reviewer: Dave R. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is an absolute pleasure dealing with the Configio support team. Every time I call, a human being answers, and he or she is always upbeat, professional and helpful. I always get quick answers to my questions and learn something new about the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/lms/eventmanager-profile/reviews/?page=2) --- Configio Reviews, Pros and Cons - 2026 Software Advice