Evolve Learning Manager software


5 reviews(3.0/5)
5 reviews(3.0/5)

Evolve Learning Manager is a cloud-based learning management system (LMS) designed for large and midsize companies. It offers certifications and compliance management, content authoring, social learning, customizable dashboards and a course library.

Course management features allow users to build assignments and automate aspects of the training process, such as automatic student enrollment. The software includes a learner dashboard that displays training sessions and sends email notifications to attendees to keep them updated on their courses. Dashboards can be configured to meet the needs of administrators and course attendees.

The Evolve Learning course library features classes on HIPAA, OSHA, medical OSHA, professional skills and Microsoft Office, among others. Customizable reports on course activity can be exported in Excel, CSV and PDF format.

Support is provided via email and over the phone. Evolve Learning Manager is priced annually based on the number of users, and a free trial is available.

Supported Operating System(s):
Mac OS , Linux , Web browser (OS agnostic) , Windows 10

5 Reviews of Evolve Learning Manager

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  • Dori from American Bio-Compatible Health Systems, Inc.

    Number of employees: 2-10 employees

    July 2016

    Nice People, Terrible Software, and Dwindling Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    First of all, Preston and Wendy were always nice to deal with... until the glitches in the system became uninteresting and tiresome. I had paid the balance in full, so I guess there was no real motivation to resolve the problems that made the LMS unusable to me and my clients. I think the best way to describe my experience is by pasting in parts of my last emails to Preston. And by the way, spoiler alert: I never got any refund I had requested. "I am writing because I am very concerned with the functionality of the LMS. It seems there are usability issues at every turn for the end-user, both for the admin and the student. Also, I have presented many issues that remain unresolved. "I am also extremely concerned about how much tech support will be needed for each and every student. Recently, a student who bought the course seemed to have difficulty starting the course and then couldn't go from one part to the next. I spoke with the customer recently, and he said the system was extremely difficult to use and had a hard time knowing how to get through the system. He said that even though the content of the course was excellent, he mostly likely would not go back for more courses given the difficulty of the system, nor would he recommend it to other people. He said that he is pretty computer savvy, and he had a really hard time with it. "And I was extremely troubled by the fact that when a student reached out for help and clearly explained the issue, after 10 days, there was no assistance given. There is clearly a glitch in the system. To this day (several months later), it stills goes unaddressed. The first course is our "flagship" course, and as it is, no one will be able to go from part one to part two without unacceptable amounts of intervention. "I also have run a test transaction as a student and had been unable to locate the course I purchased in the learner dashboard. There are so many steps to buying, registering and taking the course, that I don't think a student will get through it without at least one contact for support.¿

    Cons

    "The system is not ready for use and still needs further development. It is not user-friendly to any extent. Two years have passed since starting this project, and we are ready to load a large volume of courses into the system. I don't feel confident to roll out an extensive marketing campaign. We did a "soft launch" and picked up a couple students and have only had problems. We have to make a good impression as this is a small community, and a system full of bugs will bring damage our reputation in that community.

    "We seem to be unable to do the simplest of customizations. For instance, when the user purchases in the ecommerce section, they can't indicate their profession by a choosing from a list. And the student can't manage their own profile (address, etc.) These are basic items that are usually available in any ecommerce system. On the dashboard of the LMS, the appearance is either limited or has elements on it that don't make sense to the end-user. (e.g., "Html Module"). There is so little support in the way of documentation, and what is there is somewhat vague."

    Review Source: Capterra

    Response: Evolve Technologies, Evolve e­-Learning Solutions

    July 2016

    I am sorry for the issues Dori experienced. Her company used our platform over 4 ½ years ago just after its development and licensed the LMS and ecommerce system so they could sell their own training content to their customers. The issue with her ¿flagship¿ course was with the course they developed and deployed on the LMS. The problems were not with the LMS or ecommerce platform. We didn¿t even have the course source files nor contractually did we support her end users. She was responsible for supporting her customers which we informed her of several times. We supported her on the LMS and ecom platform. During the period of implementation and go-live she also had personal issues that prevented us from communicating with her as we should have to resolve outstanding issues. Our software has been enhanced since she decided not to use it and we have over a thousand customers who have purchased tens of thousands of course licenses through the ecommerce platform without issues.

  • Jennie from A Medical Practice

    September 2015

    It is easy to register new users, but a bit convoluted to run reports. Content is good.

    Ease-of-use
    Quality
    Support

    It is easy to register new users and to monitor progress of employees and their modules, but there are many features that I think I would like to explore and possibly use that are grayed out, especially in terms of generating reports. For example, I would like to export more than just certificates. I would like to export data to show which courses employees still need to take, which departments have finished their training, etc. I can't find a way to do that, other than export certificates, create my own tracking sheet by department, name, and training module, etc. If it is easy to do, I would also like to be able to register students for specific classes when they get locked out, rather than have to refer to your support staff to do it. I see the button to register user for courses; let me use that button and do it, and let Wendy do something more complex with her time. Wendy Spires has been an excellent resource when I need assistance- efficient, effective and very professional.

    Review Source: Capterra
  • H from RHN

    July 2015

    Not very intuitive, and glitches

    Ease-of-use
    Quality
    Support

    I was glad to find a review (Linday's) that reflected my experiences with Evolve thus far. I wasn't sure if I was just doing something wrong, but it does seem that there are glitches on Evolve's end. I am having issues with inaccurate reporting, and user's course status (completed or not) are not correct. I would like to say that their support contact is very responsive and prompt in helping.

    Review Source: Capterra

    Response: Evolve Technologies, Evolve e­-Learning Solutions

    September 2015

    I apologize for the issues you encountered. We would like to provide you with an administrator training session knowing you have not had the opportunity to go through that yet. Wendy will be happy to schedule a training session with you and she has also created a link to our training videos on your admin dashboard.

  • Lori from Interactive Health

    July 2015

    Easy to use and manage. Others are difficult to use and manage.

    Ease-of-use
    Quality
    Support

    This is my first time managing an LMS and it's so easy. I've worked with others who managed an LMS and they would struggle with their systems. I'm so glad we selected you as our vendor :) And the customer service is AWESOME !!!

    Review Source: Capterra

    Response: Evolve Technologies, Evolve e­-Learning Solutions

    September 2015

    Thank you for your kind remarks about our customer service team! We're happy you are finding the LMS easy to use and manage and we're very glad you selected Evolve.

  • Lindsay from University of Vermont

    July 2015

    More Bumps in the Road this Year Compared to Last Year

    Ease-of-use
    Quality
    Support

    Pros - Quality courses, easy to add students, reports easy to understand when they function properly, Wendy is always very responsive Cons - Wendy is wonderful and has patiently worked with us to set up our program specific OSHA courses as well as set up students for their HIPAA training. However, once these courses were set up and students were rolled over in late spring, the developers caused errors in the set up and we found out weeks later that some students weren't registered for their appropriate courses. This is not only a headache for us as administrators, but students. Also, there have been issues with viewing student data on the reports.

    Review Source: Capterra

    Response: Evolve Technologies, Evolve e­-Learning Solutions

    September 2015

    We apologize for the the enrollment issues you experienced this year following the training rollover. We did have an isolated issue with double enrollments which we communicated to the developer who unfortunately applied an incorrect fix. The issue was corrected when it was identified and will not occur in the future. We appreciate your kind remarks about Wendy and are aware that her first priority is total customer satisfaction. We will be happy to provide further training and support for setting up and running reports.

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