This is my first time managing an LMS and it's so easy. I've worked with others who managed an LMS and they would struggle with their systems. I'm so glad we selected you as our vendor :) And the customer service is AWESOME !!!

It is easy to register new users and to monitor progress of employees and their modules, but there are many features that I think I would like to explore and possibly use that are grayed out, especially in terms of generating reports. For example, I would like to export more than just certificates. I would like to export data to show which courses employees still need to take, which departments have finished their training, etc. I can't find a way to do that, other than export certificates, create my own tracking sheet by department, name, and training module, etc. If it is easy to do, I would also like to be able to register students for specific classes when they get locked out, rather than have to refer to your support staff to do it. I see the button to register user for courses; let me use that button and do it, and let Wendy do something more complex with her time. Wendy Spires has been an excellent resource when I need assistance- efficient, effective and very professional.

First of all, Preston and Wendy were always nice to deal with... until the glitches in the system became uninteresting and tiresome. I had paid the balance in full, so I guess there was no real motivation to resolve the problems that made the LMS unusable to me and my clients. I think the best way to describe my experience is by pasting in parts of my last emails to Preston. And by the way, spoiler alert: I never got any refund I had requested. "I am writing because I am very concerned with the functionality of the LMS. It seems there are usability issues at every turn for the end-user, both for the admin and the student. Also, I have presented many issues that remain unresolved. "I am also extremely concerned about how much tech support will be needed for each and every student. Recently, a student who bought the course seemed to have difficulty starting the course and then couldn't go from one part to the next. I spoke with the customer recently, and he said the system was extremely difficult to use and had a hard time knowing how to get through the system. He said that even though the content of the course was excellent, he mostly likely would not go back for more courses given the difficulty of the system, nor would he recommend it to other people. He said that he is pretty computer savvy, and he had a really hard time with it. "And I was extremely troubled by the fact that when a student reached out for help and clearly explained the issue, after 10 days, there was no assistance given. There is clearly a glitch in the system. To this day (several months later), it stills goes unaddressed. The first course is our "flagship" course, and as it is, no one will be able to go from part one to part two without unacceptable amounts of intervention. "I also have run a test transaction as a student and had been unable to locate the course I purchased in the learner dashboard. There are so many steps to buying, registering and taking the course, that I don't think a student will get through it without at least one contact for support.

"The system is not ready for use and still needs further development. It is not user-friendly to any extent. Two years have passed since starting this project, and we are ready to load a large volume of courses into the system. I don't feel confident to roll out an extensive marketing campaign. We did a "soft launch" and picked up a couple students and have only had problems. We have to make a good impression as this is a small community, and a system full of bugs will bring damage our reputation in that community. "We seem to be unable to do the simplest of customizations. For instance, when the user purchases in the ecommerce section, they can't indicate their profession by a choosing from a list. And the student can't manage their own profile (address, etc.) These are basic items that are usually available in any ecommerce system. On the dashboard of the LMS, the appearance is either limited or has elements on it that don't make sense to the end-user. (e.g., "Html Module"). There is so little support in the way of documentation, and what is there is somewhat vague."

Pros - Quality courses, easy to add students, reports easy to understand when they function properly, Wendy is always very responsive Cons - Wendy is wonderful and has patiently worked with us to set up our program specific OSHA courses as well as set up students for their HIPAA training. However, once these courses were set up and students were rolled over in late spring, the developers caused errors in the set up and we found out weeks later that some students weren't registered for their appropriate courses. This is not only a headache for us as administrators, but students. Also, there have been issues with viewing student data on the reports.

As above Useless Avoid at all cost

Nothing Nada Nothing Trrrible Avoid at all costs

Evolve a psych ehr is incredibly poor Slow freezes etc Poorly written Creates risks to patient care

I was glad to find a review (Linday's) that reflected my experiences with Evolve thus far. I wasn't sure if I was just doing something wrong, but it does seem that there are glitches on Evolve's end. I am having issues with inaccurate reporting, and user's course status (completed or not) are not correct. I would like to say that their support contact is very responsive and prompt in helping.