Firmwater LMS

RATING:

4.6

(70)

About Firmwater LMS

Firmwater is a cloud-based, SCORM compliant learning management system (LMS) that is specifically designed for training companies. It allows training vendors to organize, distribute, track and report on their content across client sites (multi-tenant platform). Administrators can quickly set up client sites and give them the necessary course library access, branding, settings, and configuration. LMS administration is fast and easy as it can be done from a single clean and intuitive user interface. Firmwater also enables users to design online stores to sell courses online. Clients can have multiple selling models including individual courses, and course bundles. The LMS is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios. Firmwater LMS has ...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Firmwater LMS Pricing

Pricing is based on usage measured in course starts matching the revenue model of most training companies. Plans are available month to month with discounts available for longer term commitments.

Starting price: 

$495.00 per month

Free trial: 

Available

Free version: 

Not Available

Firmwater custom login

Firmwater LMS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Firmwater LMS

1 - 5 of 70 Reviews

User Profile

David

Verified reviewer

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

The Best LMS Value For the Money

As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

PROS

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

CONS

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Reason for choosing Firmwater LMS

I had never heard of Firmwater, but when I was researching Shopify, I asked if Shopify had any recommendations. They referred me to only two LMS services, one being Firmwater, approved by Shopify. Impressed that Firmwater must be a progressive and leading-edge LMS, which they are, I contacted them and learned they were already set up to integrate my courses with Shopify.

Vendor Response

Hi David, It's been a pleasure working with you over the past six years and your kind words mean so much to us. We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further. Thanks again, The Firmwater Team

Replied February 2023

Anwyn

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2019

Great product, stellar customer support

PROS

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

CONS

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Reason for choosing Firmwater LMS

Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests.

Vendor Response

Anwyn, Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS. Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins). Best, Josie & the Firmwater Team

Replied December 2019

Patrick

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2017

Does the job

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

PROS

Once I figured out what I needed to get done in it, it is relatively easy to use.

CONS

user interface appears outdated and reporting feature is lacking.

Vendor Response

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Replied May 2017

Jennifer

E-Learning, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Excellent LMS to sell courses to clients!

Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

PROS

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

CONS

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Reason for choosing Firmwater LMS

We chose Firmwater LMS because of easier set up and customer service support.

Reasons for switching to Firmwater LMS

Integration with a subscription financial processor and client self-service.

Vendor Response

Hi Jen, Thank you so much for your kind words! It's been a pleasure working together to help grow your subscription training business. We're looking forward to our continued partnership in 2023! -The Firmwater Team

Replied December 2022

Lucy

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Intuitive and easy to use

Excellent in particular the user support, trial period and on boarding, very responsive.

PROS

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

CONS

Terminology is not the clearest - needed some explaining about exactly what was what.

Reason for choosing Firmwater LMS

Other products did not give me the flexibility for users to self register, or for me to gather necessary data for reporting.

Reasons for switching to Firmwater LMS

I couldn't easily integrate SCORM packages alongside other course features; it didn't work with Rise which was the software of choice.

Vendor Response

Hi Lucy, Thank you so much for this kind review. We're happy to see that you have benefited from the simplicity and flexibility of the LMS as well as from the work of our support team. We're working on some updates to our documentation to ensure all terms are as clear as possible. We look forward to continuing our partnership. All the best, Liam and the Firmwater Team

Replied February 2021