About Freestone

Freestone provides a platform to host live events and on-demand learning content as part of a continuing education program. Track learner progress and issue certifications in one convenient, branded hub through diverse learning formats like webinars, webcasts and on-demand streaming. Encourage interactivity among presenters and learners through Q&A, chat, surveys, polls and quizzes.

Freestone clients are backed by white-glove support on all events and a dedicated account manager for guidance and support. Leverage pre- and post-production services to capture content during live, on-site conferences and deliver them to virtual audiences.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

5 Reviews of Freestone

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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April 2020

Morgan from NACUBO

Company Size: 11-50 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The Freestone Support Team is the Best

Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons

There are a couple of things that frustrate users regarding credit submission.

Reasons for Choosing Freestone

It was robust enough for everything we needed within the platform itself and came with the support we wanted to alleviate the pressure from our staff.

Response from Community Brands

Replied May 2020

Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!

September 2020

Robin from Air & Waste Management Association

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2020

Air & Waste Management Association Review

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

Pros

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

Cons

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

4.0

August 2019

An adequate system, a bit burdensome

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Response from Community Brands

Replied August 2019

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

July 2019

Peggy from Association of Legal Administrators

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

ALA Freestone Review

We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros

Ease of use for administrator, data entry and report running

Cons

Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Reasons for Choosing Freestone

We were previous customers and had a wonderful relationship and experience.

Response from Community Brands

Replied July 2019

Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2019

Freestone Review

Overall, even with the challenges, there are ways to work around the majority of them and my engagement with the support team has been wonderful

Pros

I like the fact that everything with a program is housed in one system including the production of CME certificates.

Cons

Some of the challenges I face when using the system is around administrator customization of both the user interface and things that could make event replication smoother.

Response from Community Brands

Replied August 2019

Thank you very much for the feedback. We are always working to make the admin experience more powerful. With Freestone Viewer an admin has the capability to change the viewer layout, customize the branding and curate all tabsets. Your Account Director would be happy to discuss all the options in more detail. Thank you again!