The Freestone Support Team is the Best

Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons

There are a couple of things that frustrate users regarding credit submission.

Air & Waste Management Association Review

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

Pros

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

Cons

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

An adequate system, a bit burdensome

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Simple to use and has most of the tools you will need starting out.

Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.

Pros

This is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.

Cons

There needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.

ALA Freestone Review

We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros

Ease of use for administrator, data entry and report running

Cons

Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Freestone webinars

Our members highly value education and updates on current events. The Freestone webinars enable us to meet both of these needs quickly and efficiently. Webinar set up is easy and the customer support is awesome. Overall we have been very pleased with our experience and just signed up for another year.

Pros

The software is easy to use and the individual webinars can be set up quickly. The features are customizable, which, for example, enables changes in the look of the viewer when a webinars with live presenters is converted to an On Demand version. The registration process is quick and efficient, and notifications/reminders are easy to add.

Cons

Some of the tabs at the Course level are identical to those at the Chapter level, so knowing what information to add at the Course vs Chapter level can be challenging for someone who uses the software infrequently (e.g., once a month). Customer support is very responsive though, so any questions are answered quickly.

Fresstone as an Event Partner!

I have worked with staff at Abila - Freestone for almost 9 years and [SENSITIVE CONTENT HIDDEN] have all been great to work with! We have used them to record our events in audio format for the last 9-10 years and we added live-streaming and video capture in the last two years. They do a fantastic job - the end product is great, their techs are terrific and when there is a problem they are quick to help get it fixed or to work with us to find a solution. I would highly recommend Abila - Freestone as a partner in any event that needs recording and hosting services!

Pros

The ease of use for the patrons who purchased the packages.

Cons

You are not able to garner a lot of statistics about usage by your patrons.

Freestone Review

Overall, even with the challenges, there are ways to work around the majority of them and my engagement with the support team has been wonderful

Pros

I like the fact that everything with a program is housed in one system including the production of CME certificates.

Cons

Some of the challenges I face when using the system is around administrator customization of both the user interface and things that could make event replication smoother.

Helpful for launching a new online conference

Pros

Our association had to pivot to online due to the coronavirus pandemic, but luckily we had already planned to take advantage of Freestone through our new partnership with Community Brands and Your Membership. The Freestone platform has made it easier to develop our first-ever online conference because of its features, ease of use and helpful support staff.

Cons

Because the association is using Freestone as part of a larger membership management platform, there has been a learning curve for both our staff and Freestone's staff. As we all become more comfortable with how each component works together, we should be able to reduce issues.

Freestone Virtual Event

Pros

User interface Easy to administer Technology is stable

Cons

Reporting had several hicups but team worked them out for us