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About Freestone
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Streamline and manage online courses, and reduce admin tasks with a simplified, intuitive administrative experience with MyFreestone.
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Freestone User Reviews
OVERALL RATING
Showing 10 reviews
Morgan
Company size: 11-50 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
April 2020
The Freestone Support Team is the Best
Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.
Pros
I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.
Cons
There are a couple of things that frustrate users regarding credit submission.
Reasons for choosing Freestone
It was robust enough for everything we needed within the platform itself and came with the support we wanted to alleviate the pressure from our staff.

Response from Community Brands
Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!
Replied May 2020
Robin
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
September 2020
Air & Waste Management Association Review
When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.
Pros
The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.
Cons
We often get request for animation, fly in slides for he webinar. at this time those features are not available.

Response from Community Brands
Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!
Replied October 2020
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
August 2019
An adequate system, a bit burdensome
Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.
Pros
The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.
Cons
Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Response from Community Brands
Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!
Replied August 2019
Kaylee
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
August 2021
Simple to use and has most of the tools you will need starting out.
Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.
Pros
This is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.
Cons
There needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.
Reasons for choosing Freestone
We wanted to have a good experience integrating YourMembership and felt Freestone checked all of the boxes we had at the time. Although, we are disappointed in the lack of robust functionality with the tracking of CE's for Certification within YM and the inadequate communication between Freestone and YM when it comes to an individuals' tracking.

Response from Community Brands
Thank you for the kind words about the product's ease of use Kaylee! We look forward to continuing to enhance the user experience for both admins and learners. Your Account Director will be connecting with you to discuss enabling the most up to date credit integration between Freestone and YM as I believe that will address your concerns about ce tracking. Thank you again for the feedback!
Replied August 2021
Peggy
Company size: 11-50 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
July 2019
ALA Freestone Review
We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.
Pros
Ease of use for administrator, data entry and report running
Cons
Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.
Reasons for choosing Freestone
We were previous customers and had a wonderful relationship and experience.
Reasons for switching to Freestone
Unreliable platform and difficulty in producing our own reports.

Response from Community Brands
Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.
Replied July 2019
Janice
Company size: 1 employee
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
August 2021
Freestone webinars
Our members highly value education and updates on current events. The Freestone webinars enable us to meet both of these needs quickly and efficiently. Webinar set up is easy and the customer support is awesome. Overall we have been very pleased with our experience and just signed up for another year.
Pros
The software is easy to use and the individual webinars can be set up quickly. The features are customizable, which, for example, enables changes in the look of the viewer when a webinars with live presenters is converted to an On Demand version. The registration process is quick and efficient, and notifications/reminders are easy to add.
Cons
Some of the tabs at the Course level are identical to those at the Chapter level, so knowing what information to add at the Course vs Chapter level can be challenging for someone who uses the software infrequently (e.g., once a month). Customer support is very responsive though, so any questions are answered quickly.

Response from Community Brands
Thank you very much for the kind words about our team and product Janice! We look forward to continuing to work with you and your team and will strive to maintain that high standard in our support, services and software!
Replied August 2021
Theresa
Company size: 51-200 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
September 2020
Fresstone as an Event Partner!
I have worked with staff at Abila - Freestone for almost 9 years and [SENSITIVE CONTENT HIDDEN] have all been great to work with! We have used them to record our events in audio format for the last 9-10 years and we added live-streaming and video capture in the last two years. They do a fantastic job - the end product is great, their techs are terrific and when there is a problem they are quick to help get it fixed or to work with us to find a solution. I would highly recommend Abila - Freestone as a partner in any event that needs recording and hosting services!
Pros
The ease of use for the patrons who purchased the packages.
Cons
You are not able to garner a lot of statistics about usage by your patrons.

Response from Community Brands
Thank you very much for the kind words about our team! We look forward to maintaining that level of service! We will continue to look at ways to optimize the learner usage data. Thank you for the feedback Theresa!
Replied October 2020
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
July 2019
Freestone Review
Overall, even with the challenges, there are ways to work around the majority of them and my engagement with the support team has been wonderful
Pros
I like the fact that everything with a program is housed in one system including the production of CME certificates.
Cons
Some of the challenges I face when using the system is around administrator customization of both the user interface and things that could make event replication smoother.

Response from Community Brands
Thank you very much for the feedback. We are always working to make the admin experience more powerful. With Freestone Viewer an admin has the capability to change the viewer layout, customize the branding and curate all tabsets. Your Account Director would be happy to discuss all the options in more detail. Thank you again!
Replied August 2019
Cindy
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
December 2020
Helpful for launching a new online conference
Pros
Our association had to pivot to online due to the coronavirus pandemic, but luckily we had already planned to take advantage of Freestone through our new partnership with Community Brands and Your Membership. The Freestone platform has made it easier to develop our first-ever online conference because of its features, ease of use and helpful support staff.
Cons
Because the association is using Freestone as part of a larger membership management platform, there has been a learning curve for both our staff and Freestone's staff. As we all become more comfortable with how each component works together, we should be able to reduce issues.

Response from Community Brands
Thank you very much for the review Cindy! It was a pleasure working with you all on your event. Glad you found that the team was helpful and the technology was easy to use. Thank you!
Replied April 2021
Kathy
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
October 2020
Freestone Virtual Event
Pros
User interface Easy to administer Technology is stable
Cons
Reporting had several hicups but team worked them out for us

Response from Community Brands
Thank you very much for the review Kathy! It was a pleasure working with you all on your event and glad you found the technology easy to use. We will continue to make enhancements to the reporting functionality. Thank you!
Replied October 2020