INCITE

INCITE

4.92

(13)

About INCITE

INCITE® is a mobile-first communications, training and task management platform designed for the frontline. The platform offers immediate access to information and skills used to increase revenue, improve productivity and help create impactful engagements with customers. INCITE® provides a turnkey solution that enables communications and training to keep up with today’s fast-paced environment. Ensure the frontline is prepared with the skills and information that impact customers. Give leaders visibility to results through real-time data, so they ensure participation and consistency throughout your organization. Publishing and Authoring Capabilities An intuitive drag-and-drop publishing tool allows the creation of interactive and media-rich content, no programming ski...
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mobile-first platform

INCITE User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 13 reviews

Marie-Laurence

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Great overall learning software

Incite has allowed us to elevate our training and development programs for our remote teams. Given that we don't have a big L&D team, Incite makes it easy to create content ourselves and to empower different departments to do so as well. Their support team is very responsive and takes the necessary time to look into and resolve our issues. They have done a very good job of adapting to our internal IT structure and finding ways to customize the integration for us. It's overall a great learning system.

Pros

It's incredibly easy and simple to create content for Incite. We can create and upload timely content in minutes, or create more elaborate multimedia trainings, in our 2 main languages (English & French). It's also a tool that keeps evolving with us. They are constantly coming out with new useful features (ex. mobile app & most recently Zoom integration).

Cons

While this is presented as a communication tool, it's really only one-way communication from the system to the users. There is a survey function, which is good but limited to multiple choice answers. We would love to eventually see more functionality around how we can collect feedback or input from our users directly through the platform.

Response from Multimedia Plus

Thank you Marie-Laurence for taking the time to submit your review.

Replied June 2021

Marcus

Company size: 1,001-5,000 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

The Best LMS Out There!

In addition to the learning capabilities of the platform we also use it as a communication tool that enables our leadership team to communicate with all associates via video. Engagement and interaction is through the roof due to this ability, vs. just sending out company emails.

Pros

It's app based, so no loading delays with videos, a fun and interactive platform that engages associates, great backend reporting that makes follow up easy, publishing and creating couldn't be easier, and you can use it anywhere - mobile, tablet, PC, Mac and POS!

Cons

Anytime there has been a need that the platform did not address the MMP Team has been extremely responsive and have incorporated those needs into the app.

Response from Multimedia Plus

Thank you Marcus for taking the time to review!

Replied May 2022

bill

Company size: 5,001-10,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Provide the Incite your team needs to succeed

Incite started as a Loss Prevention / Security training initiative many years ago but morphed into something that only the visionaries could have imagined. Product release information, technology changes, important company news all followed once managers got comfortable with content creation. This is not Facebook, Pinterest, Insta or Tic-Tok but still Social. Controlled and curated, the information provided will allow your team to succeed all while making sure compliance standards are met and information is provided to those who need it. Suggestion: Appoint someone who can oversee the program as a dedicated resource really helps the system succeed and be adopted.

Pros

The ability to entice team members to learn and explore your message without the need to force them is key to adopting any learning system. Incite enables all levels of the organization to hear and see the common or custom messaging so critically important in a post COVID world. Easy access, quick lessons and the ability to pick up where you left off makes learning easy and fun. Incite does this plus keeps track of progress for compliance and tracking purposes. Competition across areas also makes this fun.

Cons

Creating content is the hardest part of any program. The Incite team helps you get started in content creation and posting process. Once rolling, enable many areas of the business to create content and post (with review and approval) videos, info graphs or other information to keep the content relevant, timely and on-brand. Removal of old content to keep the footprint & cost small may be the hardest task.

Reasons for choosing INCITE

Easy of use. No dedicated hardware was needed and we were able to greatly leverage other technology investments creating a win-win for multiple teams

Reasons for switching to INCITE

Incite has become platform agnostic which supports the variety of products available in the market. Cost could be a factor so always consider how best to deploy using shared resources or piggyback on other projects.

Response from Multimedia Plus

Thanks Bill for taking the time to post a review.

Replied May 2021

Fred

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

INCITE gives insight into training

Our overall experience with INCITE has been excellent! The support team is amazing and is there to help every step of the way. As new features are added to the INCITE platform, the support team always reaches out to introduce us to the new features so we can begin using them right away.

Pros

INCITE has given us visibility to our training programs right down to the associate level. We can now track compliance across the organization and monitor progress and success.

Cons

We currently do not use the automated feature to feed our employee file from our HR system, but INCITE does support it.

Response from Multimedia Plus

Fred thank you for taking the time to review!

Replied October 2021

Janet

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Great Software for Training and Communication

Pros

The software was a great one stop shop for all of our training needs. It is very easy to use and the teams loved it. It was not only great for distributing information to every associate in the organization, but we were able to asses their comprehension of the material as well. The software was easy to implement and was compatible with our systems. The team at MMP always went above and beyond to help us solve any issues that we encountered.

Cons

We did not have any difficulties utilizing the software.

Response from Multimedia Plus

Thank you Janet for taking the time to review!

Replied May 2021