INCITE Software

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About INCITE

INCITE® is a mobile-first communications and training platform designed for the frontline. The platform offers immediate access to information and skills used to increase revenue, improve productivity and help create impactful engagements with customers. INCITE® provides a turnkey solution that enables communications and training to keep up with today’s fast-paced environment. Ensure the frontline is prepared with the skills and information that impact customers. Give leaders visibility to results through real-time data, so they ensure participation and consistency throughout your organization. Publishing and Authoring Capabilities An intuitive drag-and-drop publishing tool allows the creation of interactive and media-rich content, no programming skills needed. Desi...

INCITE Pricing

Pricing for 500 users

Starting price: 

$3.00 per month

Free trial: 

Available

Free version: 

Not Available

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INCITE User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

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Showing 10 reviews

Marie-Laurence

Ardene

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

5

Reviewed June 2021

Great overall learning software

Incite has allowed us to elevate our training and development programs for our remote teams. Given that we don't have a big L&D team, Incite makes it easy to create content ourselves and to empower different departments to do so as well. Their support team is very responsive and takes the necessary time to look into and resolve our issues. They have done a very good job of adapting to our internal IT structure and finding ways to customize the integration for us. It's overall a great learning system.

Pros

It's incredibly easy and simple to create content for Incite. We can create and upload timely content in minutes, or create more elaborate multimedia trainings, in our 2 main languages (English & French). It's also a tool that keeps evolving with us. They are constantly coming out with new useful features (ex. mobile app & most recently Zoom integration).

Cons

While this is presented as a communication tool, it's really only one-way communication from the system to the users. There is a survey function, which is good but limited to multiple choice answers. We would love to eventually see more functionality around how we can collect feedback or input from our users directly through the platform.

Response from Multimedia Plus

Thank you Marie-Laurence for taking the time to submit your review.

Replied June 2021

Janet

New York and Company

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Great Software for Training and Communication

Pros

The software was a great one stop shop for all of our training needs. It is very easy to use and the teams loved it. It was not only great for distributing information to every associate in the organization, but we were able to asses their comprehension of the material as well. The software was easy to implement and was compatible with our systems. The team at MMP always went above and beyond to help us solve any issues that we encountered.

Cons

We did not have any difficulties utilizing the software.

Response from Multimedia Plus

Thank you Janet for taking the time to review!

Replied May 2021

bill

RTW Retailwinds

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

5

Reviewed May 2021

Provide the Incite your team needs to succeed

Incite started as a Loss Prevention / Security training initiative many years ago but morphed into something that only the visionaries could have imagined. Product release information, technology changes, important company news all followed once managers got comfortable with content creation. This is not Facebook, Pinterest, Insta or Tic-Tok but still Social. Controlled and curated, the information provided will allow your team to succeed all while making sure compliance standards are met and information is provided to those who need it. Suggestion: Appoint someone who can oversee the program as a dedicated resource really helps the system succeed and be adopted.

Pros

The ability to entice team members to learn and explore your message without the need to force them is key to adopting any learning system. Incite enables all levels of the organization to hear and see the common or custom messaging so critically important in a post COVID world. Easy access, quick lessons and the ability to pick up where you left off makes learning easy and fun. Incite does this plus keeps track of progress for compliance and tracking purposes. Competition across areas also makes this fun.

Cons

Creating content is the hardest part of any program. The Incite team helps you get started in content creation and posting process. Once rolling, enable many areas of the business to create content and post (with review and approval) videos, info graphs or other information to keep the content relevant, timely and on-brand. Removal of old content to keep the footprint & cost small may be the hardest task.

Reasons for choosing INCITE

Easy of use. No dedicated hardware was needed and we were able to greatly leverage other technology investments creating a win-win for multiple teams

Reasons for switching to INCITE

Incite has become platform agnostic which supports the variety of products available in the market. Cost could be a factor so always consider how best to deploy using shared resources or piggyback on other projects.

Response from Multimedia Plus

Thanks Bill for taking the time to post a review.

Replied May 2021

Shalie

Super Star Car Wash

Verified reviewer

Company size: 501-1,000 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed July 2021

Great Product for our Company

I have enjoyed working with the staff at INCITE. The creators are available to discuss changes, updates and overall want us to be successful in launching our learning programs. They have been very easy to work with and offer great feedback on how to enhance the learning experience through INCITE.

Pros

The ability to build courses, change them, and have test users before we launch them is great for us to be able to develop what we need to in a professional manner. I like the ability to create Knowledge checks, tests and quizzes with ease. Building the courses and adding click to learns for specific learning is also a plus.

Cons

The only suggestion for what I would want more from this software would be the ability to make quizzes multifaceted with options such as combining the different types of quiz options they offer to make more well rounded quizzes.

Response from Multimedia Plus

Thank you Shalie for taking time to write a review.

Replied July 2021

Rich

David's Bridal

Verified reviewer

Company size: 10,000+ employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Multi-unit Retailer Review

Pros

Great support team! It's easy to use for the end user and for my development team. Multimedia Plus has worked with us over the years to build in new enhancements that work for our business and, ultimately, for other users.

Cons

I consider it a "baby LMS" in that it does not have ALL the bells and whistles of a large-scale LMS. However, it was perfectly sorted for our business requirements and allowed us the freedom to deploy across over 300 stores with little or no issues.

Response from Multimedia Plus

Thank you for taking the time to review!

Replied August 2021

Jeremy

Victoria's Secret & Co.

Verified reviewer

Company size: 10,000+ employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed September 2021

Great Product/Great Partners

We've had a great experience launching INCITE and integrating it into our team's onboarding and ongoing training programs. Our team is comprised of multiple job functions, each of which has different policy/training needs, and INCITE allows us to support them individually, and to react to urgent business needs and launch new content quickly and easily.

Pros

We are able to create our own content, or partner with the MMP team as needed, for additional support. Customer Service is always fast and responsive to questions/concerns. We can easily maintain a large and diverse catalog of content targeted to multiple user groups. Software is easy to use.

Cons

One feature that would simplify deployment and access would be a web-based portal to allow training/testing to be conducted via web browser.

Response from Multimedia Plus

Jeremy thank you for taking the time to review!

Replied September 2021

Ashlyn

David Yurman

Verified reviewer

Company size: 501-1,000 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2021

Amazing Tool!

Pros

The has taken our communication and training programs to the next level. It did not take long for our network to realize the benefit of this impactful tool. The ability to customize programs to the specific needs, track usage, and understand user engagement and comprehension of the materials pushed out has been a huge success for our organization, both at the corporate and field level.

Cons

There is nothing to not like! As I think to the future, our organization would benefit from two-way functionality allowing the field users to comment, like, submit photos, questions, etc. to open up the the communication across the network.

Response from Multimedia Plus

Thank you Ashlyn for taking the time to review! Stay tuned for new question types coming soon.

Replied May 2021

Becky

David Yurman

Verified reviewer

Company size: 501-1,000 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Easy to Use and Great Vendor Support

Incite has finally given us the visibility into our user engagement and we have been able to set expectations related to interaction and completion. Our users enjoy the fact that Incite feels like an app they might use in their every day life. It's intuitively organized and offers the functionality to support our network of highly visual learners.

Pros

The tool offers features that easily transform our traditional content into more dynamic experiences.

Cons

The specifications/size requirements by content type took a little getting used to.

Response from Multimedia Plus

Hi Becky, Thank you for taking the time to review!

Replied May 2021

Blanca

Windsor

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Great software

Incite works great for us. It allows instant access to training material.

Pros

The product is easy to use and user friendly.

Cons

Capability to upload images for compliance.

Response from Multimedia Plus

Thanks Blanca for taking the time to review!

Replied May 2021

Noura

Steve Madden

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Incite Training Program! The best around!

Incite has made it so easy to train employees and the turn around time for materials is instant. If there is something that needs to go out to the field that is urgent - it delivers the programs to the our teams in no time!

Pros

This product is extremely easy to use and the store employees that use it respond very well to it! The different types of media that can be delivered through the platform make it so fun for the user!

Cons

There arent any cons to this program that I have come across

Response from Multimedia Plus

Thank you Noura for taking the time to review!

Replied May 2021