Inquisiq R4 Software

4.62 / 5 (21)

About Inquisiq R4


Created by ICS Learning Group, Inquisiq R4 is a learning management solution that combines content, course development and training delivery on a single platform. The solution is a fit for non-profits, associations and small to midsize businesses as well as government institutions.

Inquisiq R4 offers a suite of customizable features. Users can automate multiple operations, from course enrollments to group assignments and permissions. Email reminder notifications keep the learner, administrator and supervisor in the loop on course progress.

The home screen provides at-a-glance access to account information, history, calendars and coursework. The solution combines online courses with live instructors and outside training events. Scheduled reports will run automatically with emailed results.

Inquisiq R4 offers both deployment options – cloud-based and on-premises. Users can opt for a monthly pricing or purchase by paying a perpetual license fee.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of Inquisiq R4

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(6)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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March 2018

Regina from plumping

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

A reliable LMS with great features built by a compassionate team

We love Inquisiq and we love ICS Learning Group!

Pros

Inquisiq has allowed us to implement our learning structure, and it has offered several different ways to do so. There seems to be many different ways to set up the system to meet our needs. The interface is user-friendly and very attractive. We especially like the mobile responsiveness in the latest version of the software! The support team is fast and helpful in addressing any questions or concerns that we have. When we ask for new features in the LMS, they actually listen to us and pass the requests up to management, and we have even seen some of the things we have asked for implemented in the software!

Cons

The LMS's ability to cater to so many different scenarios and companies can sometimes be a drawback. The many different implementation paths that we could take to execute our goals can be intimidating. However, the support team is always extremely receptive to getting on the phone with us to discuss our options and help us form an implementation plan that works for us. The team's subject matter experts' deep understanding of the system helps us to narrow down options to help us set up our system in a way that best fits our needs.

November 2010

Shawn from Faronics Corporation

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2010

Exceptional LMS that keeps getting better

Despite some limitations, I am very pleased with our decision to work with ICS and their Inquisiq product. I estimate that had we chosen one of the big three hosted LMS vendors; we would have spent an additional $15000 since March 2010. I am seeing constant improvements in the product and I am confident that which we consider shortcomings will be resolved in the near future. Since there is absolutely no risk with upfront costs and contract obligations, I recommend Inquisiq for small to medium sized LMS needs and possibly even for any large size LMS requirements.

Pros

Other hosted LMS services require many $1000's, a commitment, and lengthy consulting before you are up and running. On the other hand, can be set up by you in a matter of hours for very little cost and no commitment.

The top pros are:
- No risks!! No contracts!
- Ease of setup and management
- Full access to graphics web margins that do not compromise our corporate branding (the others forced their own controls in the top margin)
- Highly competent support staff that ALWAYS replies quickly! Usually in less than 2 hours
- Full SCORM 2004 support (I have not encountered any issues)
- Possibly the highest value for your dollar in this hosted LMS market
- Option to purchase the LMS for self-hosting
- No significant downtime
- Batch new learner uploading is a huge time saver. I wrote an app to automatically convert our CRM output directly into Inquisiq readable format. I can now process over 100 learners in less than 1 minute!

Cons

- Reporting is fair (new reporting options are coming though).
- Email notifications are extensive but still missing some specific requirements (i.e. notify learners of pending account expiry x days before expiry, no html notifications - plain text only)
- Uploading SCORM lessons could be streamlined a bit more. e.g. Allow for direct SCORM course updating
- Manuals and other Inquisiq related training is either out of date and/or poorly documented, however, most of the system is highly intuitive!

Nice to have:
- Discussion groups tied to lessons
- Ability to change default customer facing icons
- Admin blog area

April 2019

Pat from XMedius

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Great LMS.

It's been a great relationship so far. The system works well, and their support is great. They are very patient, putting up with me ranting until I realized it was my fault all along.

Pros

It's pretty easy to use, stable, and configurable enough to make it look like an in-house system. We use the SaaS model, and the pricing is pretty decent. Initial setup was pretty easy, and upgrades have been mostly painless.

Cons

The API was a little weak. We needed it to pass activity data to our back end systems, and only discovered, after cut-over, that all it really could do was manipulate user profile data. They told us that what we needed we could do with a report subscription, which would have been cludgy. During the delay dealing with this, we lost the window of opportunity. It really wasn't a show stopper, since we didn't have integration on the previous LMS.

November 2010

Mindy from Casino Essentials

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

November 2010

Exceptional system with excellent value

Great investment and exceptional value. You won't be sorry and you don't need a big but not "user friendly" system like SumTotal - why spend that kind of money and it doesn't work as nicely? Try it, you'll love it! Some companies will try and sell you on those big systems and several weeks deployment - that's crazy! You can deploy this with 1-2 employees for 10,000+ users in 2 weeks.

Pros

The system is extremely stable, easy to use and easy to upload SCORM files.
It does not take an ARMY to manage the system. You can manage the system with 1-2 empoyees for 10,000+ employees.
99.99% up time!
Instant Email Notification for System Events
Easy to use - some of our users are first-time computer users and they find their way the first time!
User friendly for administrators too.
Reporting is Robust - pull a report on any field or event in the system. Very easy to use.
Developers Listen and Incorporate Enhancements
Developers always pick up their phone! Everyone there knows what they are talking about and understands the system for the most part.

Cons

Updates are not scheduled regularly or well documented.
The only trackable online lessons are SCORM - unable to load and track PowerPoint (although there is the ablity to track classroom training and upload materials).
Unable to use the system to convert PowerPoint to SCORM.
System user guide needs additional documenting - the guide does not provide extensive details on how to use the system. It is basic but could be much better. We learned the system via testing, trial and error.

November 2010

Joe from eHealth Solutions

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2010

Solving Customer Training Issues

We investigated 13 other LMS vendors before choosing InquisiqR3 - I have ZERO regrets about our decision. This is a superior product, providing a great compromise of features and usability. A long list of features that you won't actually use will not help you to achieve the objectives of your programs. A system your team can use and will like working with is key to success in my experience. This product recieves my highest personal recommendation.

Pros

eHealthSolutions has been quite pleased with our licensing of InquisiqR3. We needed to train several thousand customers in a very short period of time in order to support the federally mandated MDS 3.0 changes to our product. All users needed to be trained, assessed, and reported within a two week period before 10/1/2010. We accomplished this goal with relative ease hosting our training through InquisqR3.

I have extensive experience with learning management systems, having purchased them for both small and large companies. My present team, however, did not have much experience at all. They (and I) have been very pleased with the ease of use and level of functionality we get with InquisiqR3. Frankly many systems provide features that add complexity but relatively little value.

ICS Support has been fantastically responsive. They are friendly and knowledgable.

We use the hosted version of InquisqR3 and have had virtually no down time.

Cons

It would be super to have threaded discussion groups attached to courses - but there are ways to get around that.

December 2010

Ann from Microburst Learning

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2010

Great System, Great Support, Great Staff

In addition to the reasons listed above, we see an even greater value in the support we receive from the ICS team on a minutes notice. The team is responsive and willing to help our team work through alternatives for our LMS applications. We are so pleased with our service and the abilities the ICS Learning Group offers that we wouldnt consider going to another LMS provider especially since we see them as honest and dependable business partners. The team treats you more like a business partner than a customer.

Pros

The LMS is intuitive and not complicated. The system is consistently up which allows us and our customers to access courses and obtain tracking data easily. I love being able to login online to the Support Center and request assistance electronically. The ability to track training information and have access online is invaluable to our business and education customers.

For over a year we reviewed numerous Learning Management Systems and what we found was that the LMS offered by ICS Learning Group offered the most value, provided the simplest approach for launching our content online, and provided the most honest and upfront pricing of all of the LMS providers that we analyzed. Microburst Learning does not have to hire an entire IT department to manage our LMS and the delivery of our content, ICS includes that service as a part of our package.

Cons

Tends to be somewhat more complex regarding the reporting features than the EX version. However, the features far outweigh this complexity.

July 2015

B.J. from Ferrellgas


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2015

Big fan of Inquisiq!

Pros

I love the simplicity of Inquisiq, it is without a doubt one of my favorite LMS platforms. The user interface is intuitive and easy for new users to understand, so I never had to train them on how to use it. Inquisiq has all of the main features of all standard LMSs without the extra headaches or over-complications. Definitely check it out if you're looking for an easy-to-set-up LMS with great support. Another perk is that the cost was very reasonable compared to other LMSs on the market, which is fantastic. Highly recommended!

Cons

No complaints, the Inquisiq team always went above and beyond to help me out. They are patient and always provided rock solid support.

November 2012

Douglas from iM3-TrainingU24/7

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

The tricky trifecta of rock-solid software development, knowledgeable/fast service, and great prices

If you're looking for a well-priced, easy-to-implement, powerful LMS with built in e-commerce support... look no further, I won't ever again.

Pros

My company has been utilizing the SaaS implementation of InquisiqR3 and I can honestly say that it is the closest thing I've seen to a perfect LMS. The UI makes jumping in head first a breeze on both the back end and front end, it is feature rich without being bloated, it has an API for us developers, the actual software seems to have been thoroughly bug-tested, the customer service is unlike anything I've seen with any company period, not just LMS companies, and the pricing structure is great. They even offer a one-time license fee that breaks outside the pay-per-user/SaaS model that is very affordable for such a great LMS...could probably keep going, but these are the highlights.

Cons

The only cons I could point to would be the maximum file upload size was only 200mb when we first purchased and this cause a few issues. However, given the great customer service, ICS was all over helping get through these issues and even modified the software based upon our needs. More documentation on the reporting would also be helpful, but I hear they're all over this as well.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

Inquisiq Software for Certificate Program

It's been up and down. Customer support used to be not extremely helpful with the support team and was seemed very pointed toward blaming the user. It seems to be improving with support that actually supports and helps fix the problem. Some of the required upgrades have had flaws that were released, like the password reset mentioned above, that should have been vetted more thoroughly before release.

Pros

I like that I can make any user a reporter over a very specific group of students and they can see the status of their particular group without asking for help.

Cons

I have lost student data in the past that was not backed up by ICS, and I could not back it up myself. A password reset that was mis-programmed wiped out half of many student profiles during approximately 6 months before we discovered it, following the software release in 2017. ICS knew about it and did not tell us, so we continued to lose data that could have been stopped by turning off the password reset. We lost addresses, phone numbers, graduate status, and history about these students.

April 2019

Scott from Motor Coach Industries

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2019

Great Product

Provided a cost effective way to provide easy access to training topics for staff and customers. Great customer support.

Pros

Very user friendly and flexible. Not over designed. Keeps thing simple and very affordable. Great value

Cons

Administration rights assignment is restrictive

November 2010

John from MAXIMUS, Inc.

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2010

EX user upgraded to R3 - Great interface and easy on end-users

The product is well designed and reliable. With the new features of R3 have come some challenges on the administrator side--could be the learning curve for us--but overall we are very satisfied with the R3 LMS product and with ICS Learning as a business partner.

Pros

Love the interface--simple and nice loooking. Ease of use is excellent for end users (five stars), but for administrators, R3 seems more complicated than previous version - Inquisiq EX (which is why we rated 4 stars). When we upgraded from EX to R3 and the upgrade implementation was very easy. Once we understood how the reporting works, we liked the flexibility of it. Customer support is helpful and responsive but we would like more explicit documentation.

Cons

Two challenges from the administrators perspective is uploading batch users (specifically, the process for creating the upload file can be hard to get right). Uploading web-based self-study courses takes more steps than we would like. As mentioned above, we would like more explicit and detailed documentation support, especially for system administrators.

April 2019

Joseph from University of Guelph

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

A good investment for us

Using the local-installed version has allowed us to meet Ministry requirements for content hosted within the province and at an economical cost. The Support is always timely and helpful.

Pros

Easy to setup and use. Many robust features out of the box. The API is easy to use and integrates nicely with our CMS.

Cons

I'm not a content developer, but I think it would be useful to have some collaboration tools built-in for users/instructors.

April 2019

Amie from Chaney Enterprises

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality