Hi Sergio! We are so thrilled you and your techs are enjoying the training! And thank you for your feedback on not only your request for more advanced courses, but also a few specific examples, that is so helpful! Consider your requests submitted to our Production team for review. They love to know what our customers want to see, it helps us prioritize what courses are developed and launched, which is primarily based on how many requests we get for it. So keep the feedback coming, we're all ears! Regarding the error you never heard back from us on, we will make sure to notify your Customer Success Manager so they can help track that email down for you. Thank you for taking the time to leave such a thoughtful and helpful review, we really appreciate it, Sergio!

Replied June 2021

Hi Tom! Thank you for taking the time to leave such a helpful review! We're thrilled to hear you and your students are making the most of the platform. You're not only using the platform for technical training, but for creating a community and culture of learning as well. So awesome. Regarding the crashing and video content accuracy, we'll make sure your Customer Success Manager reaches out to make sure we fully understand your feedback and get it in the right hands to investigate and work on a fix. They'll be in touch soon. Thank you for bringing it to our attention! Regarding a mobile app, smartphones don't have quite the screen space or computing power to make the 3D sims playable...yet...but never say never! Really appreciate your feedback there though - noted! We're also glad to hear it's not just your students using the training, but the office staff too. We are starting to see so many companies decide to do the same, and it's awesome to see. Knowledge is power, as they say!

Replied May 2021

Hi Mr. Zaker, Thank you for submitting this review, your feedback is valuable to the entire Interplay Learning team. I apologize that your experience was negative, we are committed to providing the best customer journey and in this case did not fulfill on that commitment. We understand your frustrations, and if possible would like to speak with you directly to understand more of what did not meet your needs. Time is valuable, so if that is not of interest to you we completely understand, but if available we would love to speak with you further. Our support address is support@interplaylearning.com, and we have given instruction at a high priority to keep an eye out for any communication that may come from you. Thank you again for the valuable feedback, we hope to speak with you further. -Interplay Learning

Replied May 2021

Hi Mark! You are such a great example of how to maximize the platform and make the most of it. We are so glad that you and your students are enjoying the platform and really benefiting from it (and that they're completing their assignments!) Always a win for you. If you're looking for a true "real world" experience, the 3D is powerful, but VR is on a whole new level. Definitely reach out to your Customer Success Manager to talk about VR if you want to explore what that would look like for your team. If by "cheating" you mean duplicate points for multiple attempts, you're right, they do get points for each activity they complete, even if they re-take that activity. Reach out to your CSM about this too to talk about different ways to measure progress instead of points -- course completions are never duplicated, so that would be a good example of a different way to measure progress. But thank you for your feedback there, and for leaving such a thoughtful review! Keep up the great work!

Replied May 2021

Hi Sam! We're thrilled you've been along for the ride as long as you have - you've seen so many launches, adjustments, tweaks, and additions to the training since you came on board! Thanks for always being so candid with your feedback and being a great partner in our growth. But the most important growth is that of your students, so we'll keep working towards that mission. We appreciate your feedback on training for different manufacturer unit styles. For now, we try to make the units in our 3D sims largely universal so that the troubleshooting applies to any unit that technicians would see in the field. We'd love to hear more about your thoughts on Electrical content you'd like to see, so reach out to your Customer Success Manager so we can get the feedback submitted! Consistent and intentional improvement, that's our motto. Thank you for taking the time to leave a review, Sam!

Replied May 2021

Aaron, we are thrilled Interplay Learning is a tool in your classroom and that, in partnership with your expertise as an instructor, your students feel prepared for the real world - that is why we do what we do. Thank you for all your hard work and all that you do for your students, we're grateful to partner with such innovative instructors like you. We appreciate your time leaving such an awesome review. SkillMill for the win, indeed!

Replied April 2022

Hi Tony! This is all music to our ears. We're so glad our paths crossed at the AHR Expo. You and the Blakeman team have been such great partners to work with. Creating a training culture takes work indeed, but is worth every step - amen! Thank you for taking the time to leave such a thoughtful review. We'll make sure High Efficiency Boiler Troubleshooting is on our Production team's radar for consideration and review, great idea! Glad to hear the Oculus software is running more smoothly now, but don't hesitate to reach out to your Customer Success Manager for any VR assistance if more questions come up. Keep up the great work!

Replied May 2021

Hi Adam! We are so glad to hear that both your instructors and your students are enjoying the courses across the different trades! We've been making some updates to how the Team page works especially with subgroups to make it easier for schools and large companies to manage their learners. To make sure you feel confident with how your Team page is structured, please don't hesitate to reach out to your Customer Success Manager and we can work with you on it! Also, if you have any ideas on how we can improve the Team page structuring, let us know, we are always all ears for ways to make our platform better! Thank you for taking the time to leave such a thoughtful and helpful review, keep up the great work future-proofing your program and engaging your students virtually!

Replied June 2021

Hi Mike! Agreed 100%. We are putting a big effort towards buffing out our reporting. We want to make it more robust so that admins like you have more visibility that's easier to access. Reporting updates are on the roadmap, so definitely keep your eyes out for those announcements when they launch! If you have any other ideas, please feel free to reach out to your Customer Success Manager, they can help discuss best practices and make sure our Production team is aware of any product or content feedback you have. Thanks for taking the time to leave such a candid review, Mike, keep the feedback coming, we're all ears!

Replied May 2021

Hi Jeffrey! We are ecstatic to hear that you and your students are enjoying the platform and really gaining value from the courses. From an HVAC instructor, your compliment is not taken lightly. Thank you for your dedication to your students' growth and for bringing our content to life in your classroom. You all have been such a great customer and partner in training, we hope for many great years to come! Thank you for taking the time to leave such a wonderful review. Keep up the great work!

Replied June 2021

Hi Joe! You've been a partner in training of ours for a long time, thank you for growing alongside us. We can only imagine how much you've helped your students grow! We're also so happy to hear you and your students are enjoying the 3D sims! Call us biased, but we think they're pretty awesome, too! But login issues are the worst, we're so sorry you and your students had experienced those issues. You know we're always here to help if any other issues come up, always feel free to reach out to your dedicated Customer Success Manager as well as our Support team (support@interplaylearning.com) Thanks for taking the time to leave a review, Joe, we really appreciate it!

Replied May 2021

Hi Andrew! We're thrilled you and your techs are enjoying the training. We're glad you think the 3D sims provide an opportunity for learning and making mistakes before they're in the real world. You know what they say, safety first! Your feedback on "free reign" sounds interesting. Reach out to your Customer Success Manager so we can more fully understand your thoughts there and take action! We'd love to know how we can make our training better and always more safety-oriented. Thank you for taking the time to leave such a thoughtful review, Andrew!

Replied May 2021

Hi Michael! You hit the nail on the head. Access, consistency, and accountability. Access is the first step. When your team can access state of the art training, their careers are in their hands, and your team becomes all the more efficient and productive because of it. Consistency is key for long term gain and development. But without accountability...well, where would any of us be? Luckily, we know you're making great strides towards incentivizing training in a way that works for you and your techs. You've been such a great partner of ours for a long time, and have done such great work in building a training culture at your company. Keep up the great work!

Replied May 2021

Hi Kim! Closing. The. Skills. Gap. Yes! This is one of the most important reasons we do what we do. Training efficiency is key, especially at scale, and we're so thrilled you and your team are maximizing the platform to achieve that. Keep up the great work, and thank you so much for taking the time to write such a powerful and candid review. Here's to training the next generation together!

Replied May 2021

Hi James! Thanks so much for taking the time to leave us such a thoughtful, awesome review. We're thrilled to hear it's the missing link for both your and your students Silicon Valley Career Technical Education. We're so humbled that incredible instructors like you trust us with your curriculum and your students. You kept your students on track, and we are so glad we could do our part to help you achieve that goal. Keep up the great work of future proofing your classroom!

Replied May 2021

Hi Ayaz! We are so thrilled that our content helped cut down on training time. Getting your techs more productive more quickly is our goal! And thanks so much for your feedback on the different trigger interactions in the 3D sims. We definitely want to more fully understand how we can improve here, as well more fully understand the inconsistency you referred to. We will connect with your Customer Success Manager so they can reach out to you to discuss. Otherwise, thank you so much for taking the time to leave such a thoughtful review, we really appreciate it, Ayaz! Keep up the great work!

Replied May 2021

Hi Mitch! We are so glad to hear that our training has provided a way to simulate scenarios without having the safety risk of voltage to worry about. However, having loading issues is always frustrating, we're so sorry you experienced that. If they ever become a persistent problem, or if you encounter any more glitches, please feel free to reach out to our Support team at support@interplaylearning.com and they will have some troubleshooting steps they can work with you to try! If a resolution can't be achieved through troubleshooting, we'll get a backend fix on our development schedule. Regarding mobile devices, those are best for videos and quizzes, but when it comes to the 3D sims, an iPad, Android tablet, or computer device will be required to launch the sims successfully. Otherwise, thanks so much, Mitch, for taking the time to leave such an informative review. We really appreciate it!

Replied May 2021

Kim, you hit the nail on the head -- we are so passionate about cross-training and content that is accessible anywhere, anytime. We are so glad that those are the key components that you love. Experiential, field-like training is the bread and butter of what we do, so we are beyond thrilled that our 3D simulations can offer you that opportunity for your team. That is music to our ears! Thank you for taking the time to write a review, and keep up the great work!

Replied August 2021

Megan, we're so glad your technicians are consistently learning new skills and that your visibility of their progress is easy for you to check to help hold them accountable, motivated, and on track. Thank you for our hard work and time investing in their growth! We are grateful to be a part of it and we appreciate you taking the time to leave such a great review, keeping crushing it out there!

Replied April 2022

Hi Dana! So awesome to hear you all are finding value for not only your newer technicians, but also your more seasoned techs. To stay competitive, you have to refine and stay sharp, and you and your team are crushing it. We're glad to hear the apps are improving the smoothness of the platform for you. As a tip, if you all were accessing via browser beforehand, we highly recommend using Google Chrome or Firefox, in case that helps for the future! We are so thrilled to hear you're loving the training, keep up the great work. Thanks for leaving such an honest and awesome review, Dana!

Replied May 2021

Hi Sebastian! We're so glad to hear you are leveraging the platform to train your team, especially to up-ramp your new employees. We strive to always be building and launching new training content to keep them growing. But we know managing team training comes with its challenges, as well as its rewards. We know it can be hard to keep your techs on track, so assigning content can help keep them focused (where you want them to focus). In case you haven't seen it yet, we'd recommend checking out your Command Center to start assigning training. If you'd like to learn more about that, reach out to your Customer Success Manager, and they can help walk you through that feature as well as best practices! Thanks for taking the time to leave a review, Sebastian, we really appreciate it!

Replied May 2021

Hi Chad! We're so glad to hear you and your students are enjoying the training. We definitely want to make sure that any issues they're experiencing working from home are addressed. If you run into any other issues, please reach out to our Support team at support@interplaylearning.com so we can investigate and help work on a resolution for you and your students. We definitely want to make sure everyone is up and running anytime they need to be! Thanks for taking the time to write a review, Chad!

Replied May 2021

Robert, we are so thrilled to hear this! Although we're always advocates for a work-life balance, we absolutely applaud your continuous effort to invest in yourself. You are the reason we do what we do. We work tirelessly to work with industry experts to make sure our training content is relevant, robust, and accurate for YOU. Thank you for taking the time to write a review (even if the complaint box was marked as required.) You are awesome, and keep up the great work!

Replied August 2021