Hi Sergio! We are so thrilled you and your techs are enjoying the training! And thank you for your feedback on not only your request for more advanced courses, but also a few specific examples, that is so helpful! Consider your requests submitted to our Production team for review. They love to know what our customers want to see, it helps us prioritize what courses are developed and launched, which is primarily based on how many requests we get for it. So keep the feedback coming, we're all ears! Regarding the error you never heard back from us on, we will make sure to notify your Customer Success Manager so they can help track that email down for you. Thank you for taking the time to leave such a thoughtful and helpful review, we really appreciate it, Sergio!

Replied June 2021

Hi Tom! Thank you for taking the time to leave such a helpful review! We're thrilled to hear you and your students are making the most of the platform. You're not only using the platform for technical training, but for creating a community and culture of learning as well. So awesome. Regarding the crashing and video content accuracy, we'll make sure your Customer Success Manager reaches out to make sure we fully understand your feedback and get it in the right hands to investigate and work on a fix. They'll be in touch soon. Thank you for bringing it to our attention! Regarding a mobile app, smartphones don't have quite the screen space or computing power to make the 3D sims playable...yet...but never say never! Really appreciate your feedback there though - noted! We're also glad to hear it's not just your students using the training, but the office staff too. We are starting to see so many companies decide to do the same, and it's awesome to see. Knowledge is power, as they say!

Replied May 2021

Hi Mr. Zaker, Thank you for submitting this review, your feedback is valuable to the entire Interplay Learning team. I apologize that your experience was negative, we are committed to providing the best customer journey and in this case did not fulfill on that commitment. We understand your frustrations, and if possible would like to speak with you directly to understand more of what did not meet your needs. Time is valuable, so if that is not of interest to you we completely understand, but if available we would love to speak with you further. Our support address is support@interplaylearning.com, and we have given instruction at a high priority to keep an eye out for any communication that may come from you. Thank you again for the valuable feedback, we hope to speak with you further. -Interplay Learning

Replied May 2021

Hi Mark! You are such a great example of how to maximize the platform and make the most of it. We are so glad that you and your students are enjoying the platform and really benefiting from it (and that they're completing their assignments!) Always a win for you. If you're looking for a true "real world" experience, the 3D is powerful, but VR is on a whole new level. Definitely reach out to your Customer Success Manager to talk about VR if you want to explore what that would look like for your team. If by "cheating" you mean duplicate points for multiple attempts, you're right, they do get points for each activity they complete, even if they re-take that activity. Reach out to your CSM about this too to talk about different ways to measure progress instead of points -- course completions are never duplicated, so that would be a good example of a different way to measure progress. But thank you for your feedback there, and for leaving such a thoughtful review! Keep up the great work!

Replied May 2021

Hi Sam! We're thrilled you've been along for the ride as long as you have - you've seen so many launches, adjustments, tweaks, and additions to the training since you came on board! Thanks for always being so candid with your feedback and being a great partner in our growth. But the most important growth is that of your students, so we'll keep working towards that mission. We appreciate your feedback on training for different manufacturer unit styles. For now, we try to make the units in our 3D sims largely universal so that the troubleshooting applies to any unit that technicians would see in the field. We'd love to hear more about your thoughts on Electrical content you'd like to see, so reach out to your Customer Success Manager so we can get the feedback submitted! Consistent and intentional improvement, that's our motto. Thank you for taking the time to leave a review, Sam!

Replied May 2021