Intertek Alchemy

RATING:

4.8

(18)

About Intertek Alchemy

Intertek Alchemy is a global leader of employee training solutions for manufacturers of all sizes. Partner with us for access to hundreds of industry-specific and customizable training courses that can be delivered to individuals, groups, or on-the-job. But that’s just the first step. Our coaching and reinforcement tools help your supervisors ensure employees apply their training on the floor – across every line, shift, and facility. And best of all, your training records are automatically documented and securely stored to always keep you audit-ready. We serve over 1,500 clients in training more than 1 million workers, and our clients include 75 of the Top 100 food & beverage companies, like JBS, Cargill, and Conagra. Contact us today to see how our solutions empower y...
Intertek Alchemy Manager

Intertek Alchemy Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Intertek Alchemy

1 - 5 of 18 Reviews

User Profile

Dexter

Verified reviewer

Food Production, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Excellent LMS and Training Software

PROS

When Alchemy was implemented for use at our new manufacturing facility, we purchased access to onboarding and learning courses and videos produced by Alchemy related to food safety and GMP. This was a huge time saver as we grew and added new employees and needed to ensure they completed the necessary food, safety, and hazard related trainings.

CONS

Alchemy Learner, while a useful tool, is cumbersome to use and create our own training and learning in the system. Would prefer we could simply create a pdf from our document control system and upload the pdf for learners instead of having to convert to the filetype associated with Alchemy Learner. This extra step requires additional formatting as the Alchemy Learner tool is used in MS Powerpoint, and often the formatting when converting breaks the layout, screenshots or other reference information from our PDF.

Reasons for switching to Intertek Alchemy

Alchemy offered a great deal of already produced learning plans and videos we were able utilize and implement for our manufacturing facility which made the process of getting the facility and newly hired personnel ready for go-live.

Vendor Response

Thanks very much for your positive review, Dexter! I am happy to hear our solutions are saving you time and helping your new employees get up to speed. I have shared your feedback about adding PDFs into your custom training with our product team. Currently, we have one product, Alchemy Playbook, that supports adding PDFs into courses you build. Playbook is designed primarily for OJT, but the courses can also be used in group settings.

Replied September 2023

Walter

Food & Beverages, 501-1,000 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Intertek Alchemy Initial Review

I've really enjoyed getting to know and use this product.

PROS

Building learning groups are the easiest I've expereinced. Also, Tech support has been fantastic. Help is a phone call away.

CONS

I would like to be able to create nested learning paths, a feature that's curently in development.

Reason for choosing Intertek Alchemy

Observation tool and ease of creating content

Reasons for switching to Intertek Alchemy

ETQ was extremely cumbersome and did not offer Observation tool

Krista

Food & Beverages, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

2 Years of Alchemy Systems

Alchemy has very good customer support and is constantly embarking on improvement opportunities. Overall experience is very positive. The growth of the platform and expansion of capabilities is not always smooth, we would like to continue to see expansion of capabilities with focus on streamlined system processes.

PROS

The group based learning with real-time comprehension checks using the remotes is very valuable for our manufacturing teams. Alchemy has provided much needed visibility to potential training gaps so they can be addressed. Utilizing Alchemy has helped streamline and standardize our new hire onboarding processes, and has enabled more ownership of safety and food safety program training at a department level. It was easy to sync with our HRIS to minimize duplicate data entry between the systems.

CONS

The admin responsibilities could be more streamlined - there is often the need for redundant processes to ensure users have the right content/access. More integration between the different Alchemy modules is needed for easier utilization for both admins and users. The ability to use purchased content via Player and not just e-learning would be very beneficial for our organizational structure.

Reason for choosing Intertek Alchemy

Group-based training, focus on learner experience, best suited for manufacturing environment.

Reasons for switching to Intertek Alchemy

We needed more of an LMS, and the group-based training option.

David

Food & Beverages, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

Its good, but missing a few key components to make it great.

Its good, but lacking in simple functions to make it great. Im sure it would save myself and other trainers that use California's ETP hundreds a of hours of work, if they would just add the ability for 2 facilitators and create an iPad app.

PROS

Its easy to use. It used remotes the answer questions and they provide at least 50% of the classroom material we use (high quality). The provided classes are easy to download and customize. They do allow you upload several formats and you can account for live classrooms. The personnel management side is pretty good and allows for grouping, hire and fire dates and more. Their customer service answers right away and are awesome.

CONS

There is no iPad app at all. This is probably my biggest gripe. Everything after this is not a deal breaker, but with the COVID-10 pandemic, we are needing a mobile device solution. Yeah they have e-learning, but for the average production worker they dont want to have to remember another username and password. Taking their Kiosk mode, and placing it on an iPad would be great. Instead its just for windows and uses windows tablets (kiosk) anymore? ipad is by far more popular. Probably my second biggest complaint is that it only allows for 1 facilitator. I am in California, and with the ETP program I need the ability to have 2 facilitators for electronic sign in (RFID). But since it only allows for one, I have to have everyone use a sign in sheet, then use the RFID reader to sign into Alchemy. Not a deal breaker, but it causes me lots of extra paperwork. Also the different formats you can upload, can only go to certain areas. For example, if I want to use SCORM format, I can only do so for e-Learning and not classroom settings. Also, there is no SCORM converter. Instead they have PowerPoint add-on to create training, but that seems to lockup a lot when adding audio and video. You are forced to save, close and reopen PowerPoint every 10-14 slides if you are using audio. Its a pain, but workable.

Lisa

Food Production, 501-1,000 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Alchemy Easy to Use

Once we began to use alchemy we now have a consistent record of compliance training across all our worksites. Reports can be generated at anytime we need them. Integrating alchemy has been a smooth transition with positive results.

PROS

Alchemy is easy to use from creating and publishing a course to tracking completion. The remotes that are assigned to each employee for group training makes completion of the course fun and engaging and allows us to track the results by each individual employee for compliance. The Coach Observation tool adds a layer of follow up and reinforcement to the training. It is helpful to be able to observe the employee on the job performing the task correctly.

CONS

While creating the course is easy I would be helpful to have more options to customize the training in different formats. I would also like to see a report on users by worksite so I can audit them to ensure employees are in the correct group within a worksite.

Reason for choosing Intertek Alchemy

We selected alchemy for its ability to track individual employees in group training classes and that the courses came in and are able to be created in multiple languages. The reporting function was important to us so we can get the data we need when we need it with ease.