Great product with superb support!
Almost immediate response to any queries, and amazing one-to-one support.
The completed guides have been extremely useful for our users in the pilot phase of our product, and the analysis of their usage is very helpful, showing that users are regularly viewing the guides.
The multi-language support is great. Our users have access to guides in their native language.
Not the most intuitive product to use when creating the guides initially, and was often difficult to find the right target selectors, although Iridize was helpful in suggesting alternatives. However once you got used to it and found workarounds, the product was great !
Conditional steps (ie steps with more than one route depending on different start points or user scenarios) were confusing to implement - I found the 'Skip if element not found OR conditions not met' often meant a double negative and was difficult to get my head around.
The Step settings could do with some reorganisation, and it would be useful if these auto-expand rather than having to click on the tool icon to open. It would also be useful to default to 'All steps' rather than the current step.
It would be great if steps could be copied from one guide to another (or the concept of 'shared steps' would be good) to save having to remember each of the settings.