LemonadeLXP Software

LemonadeLXP Software

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About LemonadeLXP

LemonadeLXP is a learning experience and digital adoption platform for financial institutions. The learning experience platform helps financial institutions upskill frontline staff faster and cheaper. Using a combination of serious games, product simulations, role-play scenarios and social learning, LemonadeLXP makes training fun for both remote and on-site staff. The digital adoption platform, Digital Academy, supports frontline staff and customers as they migrate to digital channels. Digital Academy allows financial institutions to quickly author a branded online hub with technology walkthroughs, app simulations, loan application guides and videos without the need for developers. LemonadeLXP provides its services on an annual subscription basis and provides supp...
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LemonadeLXP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 23 reviews

Chris

Company size: 10,000+ employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

An outstanding platform, that makes it fun, while making a serious impact

We've found the platform's agility and ease of both content development and deployment significantly differentiate it from our traditional L&D platforms. We're tasked with engaging a large, dynamic employee base that is face to face with Customers during most of their day (so when we block time for learning, it needs to be impactful). Lemonade gives us the ability to support major change management events with robust learning experiences, and also support more tactical content for niche, or unexpected needs with same week, even same day turnaround. Large or small, Lemonade has become a crucial tool in our ability to service Customers and meet growth goals. Lemonade's support team at LaunchFire is an outstanding bunch to work and partner with.

Pros

The ease of high quality content creation and rapid deployment - its genuinely a cinch with Lemonade.

Cons

No significant cons, Lemonade is an excellent platform.

Reasons for choosing LemonadeLXP

Our experience with earlier version of Lemonade proved that the platform offered needed value. Coupled with the new capability sets, and LaunchFire's ability to support our business at scale, we chose Lemonade and have been very satisfied with its performance.

Response from Launchfire

Thanks, Chris! Your review made our day.

Replied December 2019

Erika

Company size: 501-1,000 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

New to Lemonade and enjoying the ride

So far I've really enjoyed the new program and working in it. I think the gamification of the platform has really been a game changer for us with getting staff engaged with learning material both in and outside of the classroom. I think this will also be a really booster for our compliance courses that no one looks forward to taking.

Pros

Really like the steps to help create more engaging courses for our staff and soon for our members. In our last platform we were really limited for course creations and didn't have anything to push towards our members. Also like that it is gamefied so that it pulls staff in towards wanting to take courses and learn. Also really liked some of the automation features that were built in for this platform. Took a lot of manual editing/management off of our departments plate. Really love that almost anyone can create a course in here - I went from being one of the only individuals in my department who could make courses to now being able to focus on bigger courses while my teammates can now make their own courses specified for their classes. Helped bring more team collaboration to our group.

Cons

Some minor things - would love to see a way to create folders for courses for admins. The searching feature is nice but doesn't seem to pull what you are looking for that well. Getting better with the sorting feature that is nice, but I think having the ability to customize sorting courses into folders would be nice. Also an alphabetical sort option would be beneficial. Loved that you can test play a step, but disappointed that you can't test play a course and get the feel of what the learner will see through a course view.

Reasons for switching to LemonadeLXP

Platform was not as engaging as this one and renewal time was coming forward.

Tommy

Company size: 1,001-5,000 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
3

Functionality

out of 5

January 2020

My review

Pros

Fun for testing, post training, if an assessment is required anyway

Cons

the high end rewards are too high and impossible to get realistically

Response from Launchfire

Thanks for sharing your experience, Tommy. Feedback helps us make Lemonade sweeter.

Replied January 2020

Mickey

Company size: 1,001-5,000 employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Lemonade Review

To drive adoption of our digital banking products, it was critical for our frontline staff to recommend products to clients. The Lemonade Learning Platform from Launchfire provides our associates with the knowledge, tools and confidence they need to promote our digital products…all while having FUN!

Pros

The game-based experience keeps our learners engaged and active participants. Course creation is very intuitive, allowing you to create new courses with little effort. Multiple step types provides the course writer with options to present different ways of delivering content that will keep the learner engaged. Role play scenarios are very useful in providing knowledge pertaining to specific customer interactions. The real-time course feedback provides learners with the information they need to increase their knowledge on the subject.

Cons

There is not really anything other than there have been occasions where a particular set of report detail was needed and not available from the solution but the Launchfire group was able to provide.

Response from Launchfire Interactive

Hi Mickey! Thanks for the great review. Our CX team will be reaching out to you shortly to work with you on your analytics needs. We'd love to make sure your requirements are on our development roadmap!

Replied December 2020

Deborah

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Agile Learning Made Fun

Overall, my experience with both the company and the platform has been exceptional. The company made the onboarding experience insightful, workable, fun, and engaging. Additionally, they're extremely responsive to their clients, not only answering little questions that arise but also to ideas for future features. The platform is easy to use from an admin/authoring perspective as well as from the learner perspective. It is fun, engaging, and allows for measuring 'mastery' versus 'seat time'.

Pros

We chose Lemonade LXP for it's ability to create an agile learning model - where learners can progress through content they know and spend more time on the content they don't - while also delivering the content in an engaging way. The platform brings an element of fun for those who enjoy it but also includes the learning tracks and easy-to-use content delivery methods for everyone.

Cons

Currently, the software isn't user friendly for multiple business units authoring content and learning tracks (it all goes into one bucket for admins to decipher). That said, I know this is something the company is working on. Something to note about the company is that they're responsive to client needs and actively seek ways to improve the platform.

Response from Launchfire Interactive

Deborah, thanks very much for the review! We really appreciate it. We pay particular attention to any "Cons" as they provide insight for our product roadmap. Regarding the rule-based access control for authors, we've built something to give you a finer control over who can author, and who can publish. It was currently released to your instance for you to configure who can do what. We'll be activating the system shortly! We wanted to give everyone a chance to tailor their settings before we did!

Replied December 2020

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