LemonadeLXP

RATING:

4.8

(28)

About LemonadeLXP

LemonadeLXP is a learning experience and digital adoption platform for financial institutions. The learning experience platform helps financial institutions upskill frontline staff faster and cheaper. Using a combination of serious games, product simulations, role-play scenarios and social learning, LemonadeLXP makes training fun for both remote and on-site staff. The digital adoption platform, Digital Academy, supports frontline staff and customers as they migrate to digital channels. Digital Academy allows financial institutions to quickly author a branded online hub with technology walkthroughs, app simulations, loan application guides and videos without the need for developers. LemonadeLXP provides its services on an annual subscription basis and provides support...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

LemonadeLXP Pricing

Contact LemonadeLXP for pricing details

Starting price: 

$4.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Booster Game Experience
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LemonadeLXP Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for LemonadeLXP

1 - 5 of 28 Reviews

Marie

Banking, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

LemonadeLXP for the WIN!

LemonadeLXP has been an amazing addition to our credit union. We have had the greatest support from the team at LemonadeLXP. [SENSITIVE CONTENT] and the short time we were able to work with [SENSITIVE CONTENT], have been absolutely amazing. They are easily accessible through email and have weekly/monthly touch bases with us to work through any issues or showing us new features.

PROS

The product itself is amazing to say the least. From our go live date, we have had such amazing feedback from staff and the training department loves to build steps in it. It is nice to have different step options to build a course. It allows for more effective learning. For example - to be able to create a DEMO that walks through hotspots of where someone should be clicking through a process is much more effective rather than just having screenshots and arrows. Staff was very receptive to the change over and excited to keep building their credit union!

CONS

The one thing we are working through is the reporting aspect. We have certain compliance courses that need to be taken and the reports have to be in a certain format. LemonadeLXP has been wonderful and helping us getting the reporting to what we need to it to be and is working through additional features to be added.

Reasons for switching to LemonadeLXP

The platform was no longer supporting what we wanted - an active learning environment that was fun and improve continuous learning.

Erika

Financial Services, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

New to Lemonade and enjoying the ride

So far I've really enjoyed the new program and working in it. I think the gamification of the platform has really been a game changer for us with getting staff engaged with learning material both in and outside of the classroom. I think this will also be a really booster for our compliance courses that no one looks forward to taking.

PROS

Really like the steps to help create more engaging courses for our staff and soon for our members. In our last platform we were really limited for course creations and didn't have anything to push towards our members. Also like that it is gamefied so that it pulls staff in towards wanting to take courses and learn. Also really liked some of the automation features that were built in for this platform. Took a lot of manual editing/management off of our departments plate. Really love that almost anyone can create a course in here - I went from being one of the only individuals in my department who could make courses to now being able to focus on bigger courses while my teammates can now make their own courses specified for their classes. Helped bring more team collaboration to our group.

CONS

Some minor things - would love to see a way to create folders for courses for admins. The searching feature is nice but doesn't seem to pull what you are looking for that well. Getting better with the sorting feature that is nice, but I think having the ability to customize sorting courses into folders would be nice. Also an alphabetical sort option would be beneficial. Loved that you can test play a step, but disappointed that you can't test play a course and get the feel of what the learner will see through a course view.

Reasons for switching to LemonadeLXP

Platform was not as engaging as this one and renewal time was coming forward.

Vendor Response

Hi Erika, Thank you so much for the review! We would love to connect with you to discuss your feature requests!

Replied September 2022

Kari

Banking, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2022

Great Product

I do appreciate the ease of use and the interactivity.

PROS

Gamification, ease of use as a learner and easy upload on administration.

CONS

The reporting is getting better but initially it was difficult to extract audit data.

Reason for choosing LemonadeLXP

Wasn't part of the decision making process

Chris

Banking, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

An outstanding platform, that makes it fun, while making a serious impact

We've found the platform's agility and ease of both content development and deployment significantly differentiate it from our traditional L&D platforms. We're tasked with engaging a large, dynamic employee base that is face to face with Customers during most of their day (so when we block time for learning, it needs to be impactful). Lemonade gives us the ability to support major change management events with robust learning experiences, and also support more tactical content for niche, or unexpected needs with same week, even same day turnaround. Large or small, Lemonade has become a crucial tool in our ability to service Customers and meet growth goals. Lemonade's support team at LaunchFire is an outstanding bunch to work and partner with.

PROS

The ease of high quality content creation and rapid deployment - its genuinely a cinch with Lemonade.

CONS

No significant cons, Lemonade is an excellent platform.

Reason for choosing LemonadeLXP

Our experience with earlier version of Lemonade proved that the platform offered needed value. Coupled with the new capability sets, and LaunchFire's ability to support our business at scale, we chose Lemonade and have been very satisfied with its performance.

Vendor Response

Thanks, Chris! Your review made our day.

Replied December 2019

Mickey

Banking, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Lemonade Review

To drive adoption of our digital banking products, it was critical for our frontline staff to recommend products to clients. The Lemonade Learning Platform from Launchfire provides our associates with the knowledge, tools and confidence they need to promote our digital products…all while having FUN!

PROS

The game-based experience keeps our learners engaged and active participants. Course creation is very intuitive, allowing you to create new courses with little effort. Multiple step types provides the course writer with options to present different ways of delivering content that will keep the learner engaged. Role play scenarios are very useful in providing knowledge pertaining to specific customer interactions. The real-time course feedback provides learners with the information they need to increase their knowledge on the subject.

CONS

There is not really anything other than there have been occasions where a particular set of report detail was needed and not available from the solution but the Launchfire group was able to provide.

Vendor Response

Hi Mickey! Thanks for the great review. Our CX team will be reaching out to you shortly to work with you on your analytics needs. We'd love to make sure your requirements are on our development roadmap!

Replied December 2020