Best software on the market for Learning Analytics

We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.

Pros

Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.

Cons

The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.

A well-designed and well-supported platform based on solid science

We have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$.

Pros

We needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted.

Cons

In some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management

MTM

Staff always ready to help, even when it is beyond their scope they still assist

Pros

Great software to get what you need for Microsoft MCT's !

Cons

Everything worked well and support helps when you get stuck

MTM. Pros and Cons.

In brief, it's positive experience. Thanks for your cooperation.

Pros

Our company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.

Cons

Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.

Great Application

Overall experience is been awesome.

Pros

It's user friendly. It has lot of different options for generating the reports.

Cons

It's little slow to update the details and also while loading the information.

Metrics that Matter by Explorance_Review

Good once you understand the system

Pros

Ability to see reports quickly and easily

Cons

A little difficult to use on my own rep was a star

Perfect Client attention

Pros

The good client attention. It was very quickly.

Cons

When you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way.

Metrics That Matter is not user friendly and has lackluster customer service

I have been a user of Metrics That Matter for over 2 years now. If you have simple evaluation and reporting needs that can handle delays of 2 or more days, MTM might work for you. If you want to handle more complex projects with faster turn-around, look elsewhere. Their pre-designed surveys and reports work nicely. The minute you personalize anything (evaluation questions, reporting times, filers in general) anything and everything can happen. This is not a user-friendly interface. Reports are set on the instructor level. Course level info (evaluations, open and close times of evaluations, etc.) does not always connect down to specific classes you schedule. Basically- if there are any problems you have to check about four places to see where to fix it. This is where customer service comes into play. My salesperson stopped responding to my emails about two months ago. I think I was "to much" for her to handle. If you call in to the help desk you will likely be asked to leave a message and someone will call you back when you aren't available. So you have to schedule help desk appointments. When that happens, I find that the help desk support is more interested in telling you what they know rather than listening to customer needs. I feel I have to be polite so that I don't hurt their feelings. This means I spend twice as long on the phone and get half the information I need. I typically end up spending double or triple the time and finding my own solutions. Bottom line is that this product is good if you have simple needs but clunky and buggy the minute things go beyond what MTM has pre-designed for "typical" use. They have a rollout planned this Fall (2015). We will see what this brings. The customer support from the sales and help desk teams is less than stellar. I would suggest getting a trial period if possible to see if you like it before paying for anything.

Too complicated to use and understand.

I have been using the software for three years, and it is extremely complicated to use. I submit end-of-semester online surveys and performance anaysis through my college also, but it is in no way this complicated. This program is not user friendly and if given another option for analysis and reporting, I would choose something else.