We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.

Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.

The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.

We have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$.

We needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted.

In some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management

it's very good experience , and i see that MTM meets our business needs , that way we maintain our Business with MTM .

Data analysis , students feedback easily to see ,

we prefer dashboard that summarize instructor performance rate within the year , also to activate notification dedicated for instructors with low rate as reminder

It was good but not perfect.

MTM have us an anonymous feel for our students to complete evals, wherein this evals gave us an assessment for our instructors and improve future training. Their customer service is a 5 as they reply quickly and solve issues in time.

ease of use. Menu are hard to find most especially for new users. sometimes slow to load.

In brief, it's positive experience. Thanks for your cooperation.

Our company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.

Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.