CYPHER Learning

RATING:

4.5

(113)

About CYPHER Learning

NEO is an award-winning intelligent learning platform used by schools and universities worldwide. The platform is known for delivering a great user experience while incorporating all the essential tools K-20 institutions need to support effective teaching and learning. NEO offers a centralized environment for class creation and makes it easy to organize learning resources. NEO makes it easy to build personalized classes, deliver learning materials, assess students, track their progress, collaborate with classmates, manage all learning activities, and transform education. NEO is a product of CYPHER LEARNING, a company that transforms education by providing an intelligent learning platform for every learning need, whether it’s teaching students, onboarding employees,...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

CYPHER Learning Pricing

Free - for schools with up to 400 students: $0 per student per month Individual - for individual teachers with up to 200 students: $0.05 per student per month Small school - for schools with up to 400 students: $0.50 per student per month Enterprise - 500 or more students: contact us for a custom quote Plans can be paid for monthly or yearly, with premium plans available in blocks of 100 students: https://www.neolms.com/info/plans

Starting price: 

$0.05 per month

Free trial: 

Not Available

Free version: 

Not Available

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CYPHER Learning Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CYPHER Learning

1 - 5 of 113 Reviews

User Profile

Phill

Verified reviewer

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Awesome next gen digital learning

With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed!

PROS

Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!

CONS

Copyright attribution feature would assist with government focused applications

Anita

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Flexible learning portal with fast support

We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.

PROS

It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail. We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.

CONS

There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.

Reason for choosing CYPHER Learning

Combination of pricing vs features We also have a requirement to make modules re-usable across courses, and very few providers did this.

Reasons for switching to CYPHER Learning

Ecampus did not meet our needs any more.

Cailee

Education Management, 501-1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

FUNCTIONALITY

2

Reviewed December 2018

Love NEO, but hate NEO LMS (the app)

PROS

Love how through apple classroom you can lock students to this app to force them to not cheat on a NEO quiz.

CONS

The app is very glitchy! Sometimes it just shuts down when a student is working in it. Also not all of the quiz features work on the app. The first time students log in to the app is very confusing for them since they have to exactly type in the name of their district.

Vendor Response

We are very sorry for the unpleasant experience you've had using our mobile app. Your feedback is very well noted, and we will ensure that it reaches our Engineering team to fix the issues in our app. If you're still with us, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team.

Replied October 2022

Donna

Banking, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

Overall great product, not so admin friendly

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

PROS

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

CONS

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Vendor Response

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

Replied September 2018

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Teacher's partner amidst Pandemic

Overall the partnership between LMS and Teachers or Berkeley, in general, is a blessing amidst the chaos, for we were able to find a partner that help us solve most of the issues and difficulties that we and our students had during the pandemic where face-to-face is suspended, they gave us a platform where we could ensure that students are learning.

PROS

Neo LMS or Blink as we call it, have had been with Berkeley during the pandemic up until now that helping us to ease the learning gap between teachers and students. With the use of the LMS, it is easier to embed videos that we use in our lesson, where we could check if they watch it or not with the use of different assessment tools.

CONS

There's no particular least favorite part on my end, for I appreciate every tab, every function of the LMS. What I would suggest is to train us on how to use gamification so we could utilize this part more.