--- title: "Pointerpro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pointerpro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pointerpro is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/survey-anyplace-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Pointerpro](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/) / Pointerpro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/alternatives/) # Pointerpro User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 276 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 190 reviews (69%) - 4 stars: 78 reviews (28%) - 3 stars: 4 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Our company, Mojo Moments, researched options and chose PointerPro to create and process our Motivation Matters for You assessment and report because of its flexibility and price. - The platform is flexible enough to support complex scoring logic behind personality‑type outcomes, and the reports look professional and feel like a natural extension of our own programs. - We particularly appreciate the ability to add custom fields and formulas, allowing us to generate tailored reports from survey responses. ### Most mentioned cons - Only hiccup we've had is around the ability to leave a question at neutral without having to click the slider--some people have had a bit of trouble understanding at first. - Our only major issue with it our package did not allow users to print off their results. - Upgrade to ability to aggregate reports was a bit expensive ## Pointerpro customer reviews Showing reviews 1-25 of 276 (page 1). ### Flexibility, Price, plus Service - Overall rating: 5/5 - Reviewer: Susan F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We started our relationship with Pointer Pro for its flexibility and pricing, but this review focuses on its customer service and support. We needed it—and PointerPro delivered it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company, Mojo Moments, researched options and chose PointerPro to create and process our Motivation Matters for You assessment and report because of its flexibility and price. #### Cons Our only challenge was a good one. Our instrument's success required translations into languages such as Hebrew, Russian, and Romanian. We worked around it. --- ### Great experience - Overall rating: 5/5 - Reviewer: Carmela D. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent definately recommend. personalized support, patient with nontechinical type people, knowledgeable and flexible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We worked with PointerPro to create a platform for our online early childhood screening tool. They answered all our questions, handled the complexities and quirks of our project with ease, and have been an ongoing resource as we launched the project. #### Cons I really can't think of any! They took on a project that is not typical and together we navigated it making it work for us! #### Reasons for switching to Pointerpro cost was a major factor that led us to switch --- ### Great Survey App for my business - Overall rating: 5/5 - Reviewer: Mitch H. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I'm building my start up with this quality app at an affordable price! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that the app has various functionalities such as, offline capability, email alerts, and truly stunning survey designs #### Cons The contact support is not best as they run on Europe time and I run on Eastern Atlantic Time, so it's a bit difficult getting answers to queries in the afternoon my time. But overall I've seen on a number of occasions staff work overtime to try and assist me --- ### A robust, highly configurable survey tool - Overall rating: 5/5 - Reviewer: Adrian M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A powerful and dependable survey platform with standout flexibility. It lets us deliver clear results to customers without forcing an all-or-nothing approach to sharing data. Reporting is one of the best parts of the tool, and it supports a wide range of survey use cases. We plan to keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pointerpro is extremely flexible for survey design and distribution. The dashboard and sharing controls are a big strength, because you can tailor what each customer sees and keep reporting focused on the right insights. Reporting quality is high, and the platform works well for both engagement surveys and other research projects. ReportR is a great add-on for creating professional reports quickly. #### Cons The depth of configuration means there is a lot you can do, so new users may need a bit of time to explore all the features. Once you’ve got your templates in place, it’s straightforward. #### Reasons for switching to Pointerpro Pointerpro is more configurable. More advanced reporting. #### Vendor response Hi Adrian, Thanks so much for your review! We’re happy to hear Pointerpro’s flexibility and reporting features are making your surveys and research projects easier, and that ReportR is helping you quickly create professional reports. We know there’s a lot to explore at first, and we’re always working to make advanced features easier to use and the platform more intuitive overall. Your feedback really helps us with this. Thanks again! Cheers, The Pointerpro Team Replied December 2025 --- ### Highly-flexible assessment platform with some opportunities for improvement - Overall rating: 4/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros: +Flexibility of both their online assessment/survey tool & the personalized PDF report builder. +Onboarding includes multiple sessions with an onboarding expert to help you get your first assessment built. #### Cons Cons: -Using some advanced features required a significant learning curve and/or lots of trial & error. -Payment feature doesn't natively support re-attempts after a customer payment attempt fails, though you can build a workaround using multiple conditional survey questions with a payment prompt. -Use of HTML coding in the PDF report builder would occasionally results in different spacing across sections despite using the same HTML code. -Maximum graphic size is fairly small which required me to split up graphics in some instances in order to appear to be a single high-resolution image. -Font options included many Google standard fonts, though having more font options would have been helpful to better align with my brand. #### Reasons for choosing Pointerpro Primarily due to the onboarding support & the customizable PDF builder. #### Vendor response Hi Brian, Thank you for your detailed and honest review. We're glad to hear that the flexibility of both the assessment builder and the PDF report generator has been valuable for your work. It's also great to know that the onboarding sessions helped you get off to a strong start. We appreciate you pointing out areas where things could be smoother. We know some advanced features can take a bit of trial and error, and we're actively working on simplifying that experience. Our team is also focused on improving the UI and report builder to reduce the need for manual HTML adjustments and make formatting more consistent and intuitive out of the box. Your input helps us prioritize these kinds of improvements. Thanks again for choosing Pointerpro and for taking the time to share your experience. Best regards, The Pointerpro Team Replied October 2025 --- ### Pointerpro Packs Powerful Features and Stays Simple to Manage - Overall rating: 5/5 - Reviewer: Anna K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pointerpro has been so user friendly and it's been great to have one platform for all of our survey and assessment needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pointerpro is great for all of the features it provides--way more than other survey-like platforms we've used. #### Cons Only hiccup we've had is around the ability to leave a question at neutral without having to click the slider--some people have had a bit of trouble understanding at first. Simple and easy to manage, though! #### Reasons for switching to Pointerpro Pointerpro had features we needed, whereas SurveyMonkey did not. --- ### Most advanced platform for online assessments but can be quite complex to use - Overall rating: 4/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had excellent customer service and technical support. We had issues during the initial setup as well as with the CRM integration. It took a long time to solve but they communicated really well throughout and were reactive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pointerpro was the best, most advanced and most flexible platform we found out there for online assessments. #### Cons The onboarding is time-consuming and cumbersome, which was to be expected due to the large volume of features. #### Reasons for choosing Pointerpro Pointerpro seemed much more advanced and flexible. --- ### Intuitive and Efficient! - Overall rating: 5/5 - Reviewer: Seppe V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pointerpro has significantly streamlined our processes with its simplicity and speed. The ability to work collaboratively within our department is a major plus. However, enhancing template reusability would further boost efficiency and reduce manual effort. Today we created an inactive campaign which we duplicated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Departmental usability: Seamlessly integrates within our team’s workflow. User-friendly: Intuitive interface that’s fast and easy to navigate, reducing onboarding time. #### Cons Template optimization: Limited flexibility in reusing or quickly adapting existing templates, or we haven't found the method yet #### Reasons for switching to Pointerpro Optimisation of purchased tools within our business #### Vendor response Thank you for taking the time to share your feedback! We appreciate your point about template reusability. We are having template improved functionalities on the roadmap for the questionnaire and the report builder. In the meantime, you’re always welcome to reach out to us via email to discuss any product feedback or ideas. Replied December 2025 --- ### Our Go-to Tool (and Team) for Effective Surveying & Reporting - Overall rating: 4/5 - Reviewer: Dan J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, Pointerpro is a great tool that provides the survey and reporting capabilities that other tools do not. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really love the onboarding/orientation program when signing up and configuring the account. [sensitive content hidden] was an attentive and extremely knowledgeable account representative, and the support team was great in helping us through some of the tougher challenges in setting up exactly as required. The translation function is also super easy to use! #### Cons The report designer tool has a little bit of a learning curve and feels a little primitive. While the tool does have the ability to modify beyond the basic parameters, it requires advanced technical skill and custom CSS. There are also limited aggregate/group variables available. #### Reasons for choosing Pointerpro Better reporting capabilities that better aligned with our needs #### Vendor response Hi Dan, Thank you for the thoughtful feedback. We’re glad to hear the onboarding experience, translation feature, and support team helped you get set up smoothly, especially when working through more complex requirements. We also appreciate your comments on the report designer and aggregation options. Reducing the learning curve and making advanced customization more accessible are areas we’re actively working on, and feedback like yours helps guide those improvements. Thanks again for taking the time to share your experience. Best regards, The Pointerpro Team Replied December 2025 --- ### Great Features & Support - Overall rating: 5/5 - Reviewer: Jamie G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've been extremely satisfied with the experience provided by Pointerpro and have been a customer for many years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pointerpro offers exceptional feature functionality, making it a valuable tool for our survey needs. We particularly appreciate the ability to add custom fields and formulas, allowing us to generate tailored reports from survey responses. The platform’s branding capabilities enable us to create surveys that align seamlessly with our visual identity. Additionally, its integration options with other tools enhance overall efficiency. Beyond its powerful features, Pointerpro provides excellent customer support whenever needed, ensuring a smooth user experience. We highly recommend it for anyone looking for a versatile and user-friendly survey solution. #### Cons The rich feature functionality means there is a lot to learn when using the tool. #### Reasons for switching to Pointerpro Needed additional functionality not offered by Survey Monkey. #### Vendor response Hi Jamie, Thank you for the detailed and thoughtful review. We’re delighted to hear that Pointerpro’s features, customization options, and branding capabilities have added real value to your work. We understand that with powerful functionality comes a bit of a learning curve, so we’re especially glad our support team has helped make the experience a smooth one. We truly appreciate your long-time support and your recommendation. It means a lot to us. Best regards, Nigel The Pointerpro Team Replied May 2025 --- ### So happy with the tests we integrated into our product - Overall rating: 5/5 - Reviewer: Claudia d. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I already recommended it to other teams in my company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything seems so easy ! And the result we delivered to our customers is very attractive #### Cons Adapting the reports to our very special requirements was a bit of a challenge #### Reasons for choosing Pointerpro The capacity to generate personalized feedback and reports --- ### A robust and reliable solution we can highly recommend. - Overall rating: 5/5 - Reviewer: Pieter D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pointerpro has become an essential tool for us. We use it both in marketing—offering a free basic assessment with instant reports—and in consulting, where we map innovation culture within organizations. The platform is very flexible, with powerful options to design questionnaires and create custom formulas. #### Cons Because of the many possibilities, it can sometimes feel a bit complex at first. But once you get the hang of it, the flexibility is exactly what makes the tool so valuable. Luckily, their tech support is fast and very helpful whenever we need a hand. #### Vendor response Hi Pieter, Thank you for the great feedback. It’s fantastic to hear that Pointerpro has become such a key part of both your marketing and consulting work. We love seeing the platform used in creative and impactful ways like this. We appreciate your note on the initial complexity. It’s true that the flexibility comes with a bit of a learning curve, so we’re glad to hear our support team has been helpful along the way. Thanks again for sharing your experience. Best regards, The Pointerpro Team Replied October 2025 --- ### Highly Recommend Pointerpro for Surveys - Overall rating: 5/5 - Reviewer: Nathalie V. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would recommend Pointerpro, their customer service has been exceptional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our client user experience is very good - ease of use #### Cons The backend interface is a little bit clunky - navigation could be a little more intuitive #### Vendor response Hi Nathalie, Thank you for the great review! We’re happy to hear your clients are having a smooth experience using Pointerpro—that’s exactly what we aim for. We appreciate your feedback on the backend interface as well. Improving usability is a top priority, and input like yours helps guide that effort. Thanks again for the recommendation and your kind words about our customer service! Best regards, Nigel The Pointerpro Team Replied April 2025 --- ### Pointerpro - ons-stop-shop - Overall rating: 5/5 - Reviewer: Uri L. - Verified reviewer: Yes - Industry: Printing - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been great so far - we're looking forward rolling out our first assessment and the following 37! Thanks! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact it's a 360 solution for assessments, providing a streamlined process from creating the assessment to generating the backend reports. The support form your team is also worth mentioning - [sensitive content hidden] and [sensitive content hidden] (with whom we've interacted so far) deliver on your service promises! #### Cons It's not that I don't like it, but I do think the formula section can be made even more intuitive with a visualization interface to further "dumb it down". Think "how would I allow a 10 years old to use formulas correctly", and I believe you'll save tons of time and resources for your customers and [sensitive content hidden]:D #### Vendor response Hi Uri, We really appreciate your feedback! Great to hear Pointerpro is streamlining your assessments and that our support team has met your expectations. Your suggestion for an easier to understand formula interface is noted—we’re always looking to improve usability! Excited for your first (and next 37) assessments, and we’re here to help along the way. Kind regards, Nigel Replied March 2025 --- ### I love PointerPro - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Superb. The support is excellent. I really made hard work of it but they were very supportive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and I'm rubbish with tech #### Cons Honestly can't think of one. Easy to use, looks good, clients like it. #### Vendor response Hi Michael, Thanks for the lovely review! We're so glad to hear you found Pointerpro easy to use, even without a tech background. That’s exactly what we hope to deliver. Big kudos to you for sticking with it, and we’re happy our support team could help along the way. Really appreciate you sharing your experience! Best regards, The Pointerpro Team Replied April 2025 --- ### Well Done Guys - Overall rating: 5/5 - Reviewer: Riaan v. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Pointerpro has given us the ability to grow our business and compete in the international arena. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just to mention a few, Flexibility of questionnaire and layout, Integration options, Reporting, Delivering of assessments....... I can go on and on..........We started using this software five years ago and never looked back. It is by far the most user-friendly software, and if I ever need help with something, there is always someone to help. #### Cons Overall, I am delighted with Pointerpro. If I am to pick something, it would be the ability to have a timer built within the questionnaire eliminating the need to build stand-alone modules for our timed assessments within the assessment suites. --- ### Saving Lives. - Overall rating: 4/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Poynter pro has been perfect for her needs, and we see a long-term partnership with them moving forward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We used pointer pro to stand up an assessment that helps identify the capacity of individuals to make good decisions and avoid falling into despair. The ease-of-use and speed that we were able to get a beta version of our assessment up and running was awesome. #### Cons There are some latency issues with flipping between tabs and screens, and some of the functionality is still in development with respect to testing the assessment and the reporting. It’s not able to test or import responses to tests the report functionality. Some of the editing features are a little cumbersome for example, when setting up custom formulas if you want to re-order them, you have to re-create them. #### Reasons for choosing Pointerpro Pricing and ease-of-use --- ### Very solid survey tool for SMBs - Overall rating: 5/5 - Reviewer: Denis Nur C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We first bought Pointerpro during the lockdowns to make our form/survey processes more suited to remote work. It's been a treat to use since then and has given us a better way to keep an eye on different metrics based on our submissions. It's a very handy tool to have for several of our departments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how easy Pointerpro is to set up and integrate with your current systems. We were able to set up 10-15 forms in under two weeks, and we easily connected it to our other tools thanks to its native integrations #### Cons I'd have liked the e-sign features to be a bit more expanded on. A lot of our forms require a signature at the bottom but currently, the e-sign feature doesn't go past a basic sign widget --- ### Powerful Tool! - Overall rating: 5/5 - Reviewer: Bill H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We are learning more about the people we serve than ever before using this tool, and we have not found another way to acquire this data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PointerPro is a powerful research and learning tool for our organization. It is fully customizable for our purposes, to a level that I have not found in other tools of its kind. #### Cons The most challenging aspect of PointerPro is the learning curve. The high level of customizability also means there is much to learn in order to maximize its capabilities. #### Vendor response Thank you for the nice review. As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live. The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes! Our team has already prepared several resources for you to allow for an easy start with this exciting new development. Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder Replied December 2022 --- ### Finally... a very good product with great service - Overall rating: 4/5 - Reviewer: Deno H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Very good. Helpful, and I intend to continue to use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Fantastic customer service, right from sales through to support. Integrated functions, good range of templates. Lots of online guides and responsive service people (once they wake up in Belgium, which isn't amazing if you have a question in the morning in Asia timezones), but that aside, so nice to find a product that looks professional, is powerful enough, and is oriented towards users taking control of the whole report for themselves. #### Cons Certain fields are tied together, so cannot be customised separately. Very limited numbers of fonts / font sizes / positioning of fields and text on the page / low res for inserted graphics. Confusing (ie not easy to follow for dummies like me) coding for changing certain functions. Feels like these are 'works in progress' ie they will change this stuff over time...at least I really hope so bc the foundation of the product is v good. --- ### Sliding Scale Assessments are possible with PointerPro - Overall rating: 5/5 - Reviewer: Tom R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can build sliding scale assessments. This means you can have questions that people rate themselves then PointerPro adds up the scores. It can also give outcomes depending on the scores. #### Cons It is a bit overwhelming on th backend to do this. It takes a while to get a feel for the settings that have to be in place for the assessments to work properly. Some of the naming of particular features that are required are somewhat hard to interpret and required testing to find out what they did. #### Reasons for choosing Pointerpro It is the only survey software that can set up sliding scale assessment surveys. #### Vendor response Thank you for the nice review. As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live. The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes! Our team has already prepared several resources for you to allow for an easy start with this exciting new development. Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder Replied December 2022 --- ### Excellent Survey Creation Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Survey Anyplace is far superior to our previous platform. It's faster & an overall better UX which is huge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Speed between the questions. Selection of question types. Formatting flexibility. It supports photo uploads; our previous platform did not. #### Cons Tech support is not offered 24/7. Yet, they are quite responsive. It's usually something that isn't urgent. If you reorder questions, you need to redo your skip logic. The phone number field does not meet the North American Standard so it's a little kludge. We've had a few issues with photo uploads. --- ### Highly customisable but complex… - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent if you have time & patience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software does everything you need and didn’t know you needed. #### Cons It’s a steep learning curve! Without the excellent and free, unlimited tech support team I would have given up on this product. White label costs are expensive. #### Vendor response Thank you for the nice review. As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live. The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes! Our team has already prepared several resources for you to allow for an easy start with this exciting new development. Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder Replied December 2022 --- ### A Key Strategic Business Partner - Overall rating: 5/5 - Reviewer: Mallory C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Survey Anyplace has allowed us to grow our consulting business in ways we never thought possible. The initial reason we purchased the software is only a fraction of how we use it now. In this virtual world, we are able to reach more customers and create a seamless process to collect information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is easy to use and provides a customized solution to fit our specific business needs. Our users have never had any issues with completing the surveys and the amount of data and information we are able to collect and use is invaluable to our orgainzation. #### Cons In using this product for over a year, we honestly have not come across situations where something has been missing or where we have been disappointed with the product. #### Reasons for switching to Pointerpro The product we were previously using could not create the customized reports we receive through Survey Anyplace. It was coming up short in a lot of areas and Survey Anyplace has filled many of those gaps. --- ### Amazing platform and even better service - Overall rating: 5/5 - Reviewer: Becky T. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used SAP since March 2020 and it has been huge in growing out business. It is slick and looks professional...which is great if you are a start up company and don't have the expertise/resources to try and design something like this yourself! Support is easily available and accessible. In addition to the easy to follow user guides, they are on hand to answer any more specific questions or bigger queries. [SENSITIVE CONTENT HIDDEN] have all been amazing. [SENSITIVE CONTENT HIDDEN] has helped me a lot with setting up our white label as we don't have IT expertise at that level as a small (but quickly growing!) start up. #### Cons SAP seem to be constantly adding new features and integrations so maybe more emails about new features would be really useful so we are not missing out (I may just be missed emails though!). Or maybe reaching out the clients and asking what they would like to see by filling out a short form? #### Reasons for choosing Pointerpro Its slick design and professional look ## More reviews [Next reviews](https://www.softwareadvice.com/customer-experience/survey-anyplace-profile/reviews/?page=2) --- Pointerpro Reviews, Pros and Cons - 2026 Software Advice