Overall the experience has been excellent over the past four years. I have to add that the Thinkific Helpdesk is genuinely helpful, and their response time is lightning fast. They have an option for "how urgent is your issue?" when you submit your help ticket, and if you select "urgent," they actually get back to you very quickly, as in, within a few hours. This is essential when your income comes from your course website and you need help updating or fixing something!

I love that Thinkific is comprehensive so I get to focus on content creation and student outreach. Thinkific manages the payment portal and moves students smoothly through the course experience. In a lot of ways, it's set-it-and-forget-it, meaning - once you have a course set up the way you want inside Thinkific, students move through it beautifully and all you have to worry about is getting new students!

My only suggestion for Thinkific would be to provide a few more options for testimonials layouts on the sales/landing pages. I'd like more flexibility and options to showcase or emphasize certain student experiences... but otherwise, I wouldn't change anything.

A stunning product which I would have been happy to use (even with all the workarounds for certificates, email and quizzes). The support is quick with responses and the tutorials provided really are next-level amazing. A consistent and impressive LMS.

This is an absolutely beautiful platform. Thinkific has been in the elearning industry for years and it shows - the portal is easy to navigate and set up courses. The tutorials section is robust and detailed, giving step-by-step information on how to set up various course features and troubleshoot any issues that may come up. There is the ability to issue certificates of completion, add an assignment section for students to upload their work, basic quiz functionality, drip-scheduling as well as compulsory lessons which need to be completed before the student can move on. The lessons can consist of videos, text, PDF's (which can be downloadable or not), or quizzes. You can embed videos and links from other sites too. The course analytics allow you to see how much of a course/lesson was completed before a student drops off, giving valuable insight which enables the course creator to edit and adapt the courses to make them more engaging for the students. There is also a 'community' feature which gives students the chance to chat and give/feedback away from an external site (like a Facebook group). Thinkific does not take any of the course fees and allows the course creator to keep 100% of the profits earned. There is also a free version which has a lot of features included.

The certificates are quite basic and it's necessary to be design-savvy and tech-savvy to create a certificate which would be accepted in the upload process. The quizzes are very basic and do not support time-limits, limited retries or anything more robust than true/false or multiple choice. Should you want to integrate with a more robust quiz software, their native integrative party is quite pricey! There is no built-in email functionality aside from the notifications that can be sent to existing students. As email is becoming more popular among other learning management systems this is quite a big negative point against them. The option to whitelabel the site completely is only available on the 'Growth' plan which over and above the 'Pro' plan which is already $99.

I am very disappointed and out $1800 to boot. They refuse to process a refund although after lots of attempts I was never able to publish a course. I tried and tried to get online help but it's hidden behind chat bots. If you do manage to get someone on the phone, you only get 15 minutes and they kick you off and you have to rebook more time! This could be the following day. So you can't get a cohesive amount of time to actually learn how to use the product. Only software experts or those willing to invest full time in figuring out this nuanced offering should bother. It is NOT easy to use as advertised. Far from it.

No pros. Incredibly difficult to use and impossible to get human help.

This product is incredibly difficult to use. You don't realize it until you've already signed up and they won't process your refund. AVOID unless you want to devote full-time effort to figuring this coursework out. It's also very hard to reach a human being to get assistance.

Excellent! I appreciate the outstanding product, fair prices, ease of interface and ability to easily build and delivery QUALITY courses. I haven't required customer service (that's a good sign!). I love the product and will definitely stay here!

The intuitive nature of your interface is extremely helpful for both course designers and students. As a site and course administrator, I'm exceptionally impressed with the ease of use. Thank you for incorporating finance management functions. Sleek design, ease of use, great price point. Don't change the price, it's one of your best market differentiators. I switched to Thinkific for the Pro Growth plan which was the key difference for me from other providers like Matrix.

I really need to market courses via social media with the least number of accounts and steps. It would be awesome if you could integrate some social media marketing tools into the site rather than link accompanying providers. The more I can do WITHIN thinkific, the better. The same applies for business functions like website management, sales of non-course materials (e.g., printed books, e-books), and perhaps QuickBooks

Thinkific has been perfect as a solution for my starting an online training product that also has spreadsheet tools included. My experience has been great. I have only once had to contact support and it turns out it was my error that was causing a visual issue, which was soon easily corrected, once I saw my error. They were quick to spot what I'd done and let me know.

That it's really comprehensive, yet still has a free to low-cost entry-level option. It's easy to use and looks visually great too with its customisable interface options. Oh and I love that you can i-frame other websites and URL's into your courses (this is great for spreadsheets and websites) - it saves a lot of time and energy, and updating! Oh, and it has / had a low payment processing fee structure.

I haven't hit any issues with it yet so to date there's nothing I don't like about it.

Overall I'm super happy with my experience. I've spent the last few months editing my course based on feedback from the beta and am almost done setting up my first official launch. Excited to keep growing here!

I spent last year writing my first professional training course and was looking for a platform to use for the beta run. I wanted something that could handle the multi-media aspect of the delivery of my course, but that was also easy to set up for a non-techy beginner as I didn't have an assistant to set it up for me. Thinkific fit this need perfectly.

If anything the aesthetic of the platform could be a bit better (personal preference). While it is easy to follow it's just not as sleek as I'd like. And as a non-web-designer, I'd like to be able to customize the course landing pages to fit my brand with a bit more DIY ease.

Thinkific is a great LMS with many inbuilt integrations. Even though most of the integrations are not free, they help in building a better LMS all round.

Other than being a good Learning management platform, students could upload video contents and gifs in the communities of a thinkific school. This isn't possible with other LMS I've used. I think this is a great advantage in my opinion as videos drives conversations better.

If I could upload SCORM/HTML5 contents it'll be a better product for me. Also, the course builder layouts are not as sleek as I expected in comparison to other products.

For me is it was the user friendly features of the program. I was able to train myself on the features in a few hours.

Our company has enjoyed using Thinkific and in comparison to to other programs we don't find any negative issued with Thinkific.

Happy, students seemed to get on wit it fine.

The way it structures lessons, with sublessons.

Fiddling to put video content in. Can be fiddly to restructure a course if adding a lesson.

Overall it is goo. The product delivers what it sets out to deliver. I am happy to receive payment immediately unlike other online course options who hold on to payment for weeks.

Payment is received immediately when someone purchases my course.

It is expensive compared to Systeme.io. They use Stripe as the payment gateway. South Africa and Stripe are not compatible so I'm forced to use Paypal. This leads to lost sales.

I got the plus plan so that I have a "dedicated rep" who is almost always out of the office. Whenever I contact customer support because of a problem, which is several times a day, they "can't duplicate the issue" so they don't have a solution. The page load speed fails every test. When I contacted them for support on this issue, they recommend I have the site redesigned by a professional who could help with page load speed. I hired one of their "experts" to redesign the site, and her design does not look or feel any better than mine and also did not help with the page load speed so I'm out $40k for no reason.

I like that it is easy to use, it's easy to upload your course material and publish your course.

My main issues with thinkific include very slow page load speed (which kills SEO rankings), dysfunction in the assignment feature (specifically, when clicking "next page" on the assignments, it takes you back to page 1 and you have to start all over), inability to edit a course landing page (my course has been published for 4 years and the URL is out in google so I don't want to recreate and for some reason we can no longer edit the page at all), and problems with user experience (students not being able to load a page, etc)

Very frustrating! Not a customer-friendly service. While they are friendly and say they hope you are having a nice day, they do not answer questions (or apparently read email chains). There is no support for European customers I fed this back to them when I first signed up around 2 years ago and nothing has changed. I have given them all of the feed back given here but they do not take any action. Waiting at least a day for an answer is totally unacceptable. What makes it even more frustrating is that, after waiting for a reply, they ask for information that was already included in your original email (and then you have to wait another day for a response). It just seems as though they work at their convenience, not the customer's. And yet they are happy to take the subscriptions when they are not providing an adequate service.

I was so excited to find this product and thought it would be ideal for my needs

The software is not user-friendly. I was hoping that it would be more straightforward and my staff have also commented that is it not user-friendly. There is nobody to call when you have a query and can only email. It takes them a day to get back to you. And we are based in the UK and with the time difference, we have to wait at least a day for an answer. What makes it even more frustrating is that, after waiting for a reply, they ask for information that was already included in your original email (and then you have to wait another day for a response). I sent a query on Monday asking how to do something and the reply said 'see instructions below' and there were no instructions there. In the same email, they asked me to confirm the email address (which I had emailed them on and they had clearly not tried this). I responded right away and just got an email asking how they could help me! (They clearly had not read the email chain). It is now 9pm at night on Tuesday and will be at least Wednesday afternoon with the time difference until I may get a reply and actually proceed.

Ended very badly, we are having our reputation damaged

Easy to set up. Seems reasonably priced

Only use if you never (and I mean never) want to close accountI have been trying to close our thinkific account for a year, it is impossible! It will let you downgrade to a free account but there you are stuck! You might think, that’s ok, they’re now charging you. Well, the problem is that every time you disable a course another one is reactivated. I have just had to refund a load of learners who have managed to sign up and pay for courses that we no longer run.. Not good for business!!!! There are other, better and more cost effective platforms out there.Impossible to speak to a person, Help pages are a joke

Value for the money, attractive front end with little effort.

The way Thinkific presents content, from landing page to course completion page, is beautiful and appealing to the user. There are ample ways to connect with the user through various integrations if desired. It's also useful that you can customize the branding and even your own site theme if you have the available resources to do so! After switching from a sub-par LMS, our users are more engaged and more excited about signing in to consume our courses.

Reporting leaves much to be desired - best count on using Zapier to pull data into a 3rd party for analyzing user progress and completion rates. It's also frustrating that I have to wait for some reports to be emailed to me after requesting them. Perhaps the most frustrating part is that the front-end is designed using Liquid, which is difficult for a novice with basic CSS / HTML knowledge to navigate in order to make small text changes across the site.

I like Thinkific because it offers a simplified way to create, market, and sell online courses all in one platform. Thinkific have many content creation resources to design multimedia online courses or trainings. For example, there's an intuitive drag and drop feature that allows you to create classes, videos, and other digital tools for content with easy placement onto the platform. What makes this platform unique is the Thinkific Academy that is full of resources to walk you through creating, marketing, and selling your content, especially if you are new to this concept. What is great about Thinkific is the ability to customize and brand your online platform using low code development.

Although the interface is simple with a basic look and the ability to use low code development to customize the layout, it does not offer flexibility in making changes to fit your brand. Also, if you are not skilled in frontend development the visual elements of the platform, you will have to pay for additional fees.

I got leads into students who enjoyed this platform. I really loved setting up courses and I think this is a great product.

I really like how easy this system is; they have done a lot to make their platform easy to use. The free plan is good. Pro's: Easy to use & navigate Helpful tutorials Helpful webinars and manuals to help you get the most and market your courses Clean crisp look Responsive for mobile, tablet, and pc's

Pricing for me was the only con; I had purchased a lifetime subscription to another course building platform and decided to switch to that otherwise i'd still be using thinkific.

In the days of Covid, with so many things happening to small businesses- THinkific has been the WORST to deal with. Just bad. So many other vendors are eager to help us adapt to all that is changing - not Thinkific. Just try to talk to a real person. Good luck.

Relatively easy to set up - as long as you don't want to have helpers.

HORRID for anyone working with a few helpers... they want to rape you on fees for additional admins. Can't remove/archive past offerings Customer service SUCKS.

We are growing into an international learning community with the help of Thinkific.

Versatile, well organized, easy to learn. Free until you get going.

- Terrible discussion forum (we wish they would link up with website tool box). - Their pricing plans have changed in ways that don't work well for us and they have not been responsive to our feedback.

Average platform, with awful service, would recommend anything else, have moved to LearnWorlds for now.

We thought Thinkific would be a great solution for internal and client LMS for onboarding. We invested a lot into a high plan.

It had some poor features, poor UI and UX, and customer experience. Once we went down to a lower plan, service went from average to absolutely terrible. We had multiple accounts and were unable to cancel one, it kept billing us and they would neither assist us to remove the subscription nor refund us. They also over-billed several of the clients we introduced to the software and those clients had similar terrible customer service issues.

Overall I am very happy with this software for my program and it's been a very helpful tool.

I love that it is one of the most budget-friendly software that I know to create an online program on.

I do believe that the software has the potential to grow more and be a little bit more professional looking, I would recommend adding more features and better design options.

I get to sell my courses to students directly and receive a hire percentage than I would on Udemy and Skillshare.

I needed to create online courses to sell directly to students rather than putting all my eggs in one basket... in this case 2 baskets; Udemy and Skillshare. I began looking for cheap or free LMS system, and after vetting my options I was down to two choices Thinkific and Teachable. Thinkific isn't as popular as Teachable so I was already partial, expecting less from it than Teachable. I was surprised that Thinkific was the better option. Thinkific is easy to use, intuitive and very user-friendly, they have lots of resources on how to create courses. I hit a snag in the video production phase of my courses and I was surprised when they reached out to me, I explained that I hadn't been online as I was still creating my course and they sent links to resources that would help. That was a biggy for me, as I really needed that. The staff and the software itself has been amazing.

Non really, at least for now. I'm on the free plan which has limited features, I'd need to upgrade to fully explore its capabilities but for now, I'm content

Love it so much- I take courses and make my own course

Easy to use and explains everything very very well- the best platform I’ve used so far for my business

Nothing to complain about except not needing so many videos to split it up but to turn it into a pro makes it shorter and brings my clients attention back

I love the team behind thinkific as well, the weekly information to use the software, to hint out what is working at the time. Designs tutorials on any of the tasks needed to launch a successful online course.

I love the drag and drop options. The ease of use and bulk importers. I have such a great contact to my students and abundant options to get my teachings across. The editors are functional and best of all: The designs are professional and looks like a Tesla ;) I have room for up to 2gb videos! That is hosting and being serious to support online education. Did I mention it is Per Video!!

There is one thing I'd like to see different on Thinkific. My ability to have more sub-modules in each Chapter of my courses. That's it. Otherwise, I have nothing to say.

The look presented to students, and options for directing their learning process is thoughtful and creative. When I have a question that the help file can't answer, the live chat has been helpful a number of times.

Some options are "all or nothing", in other words, I can't customize to individuals as much as I might like.