--- title: "Thought Industries Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Thought Industries. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Thought Industries is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/thought-industries-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Learning Management System Software](https://www.softwareadvice.com/lms/) / [Thought Industries](https://www.softwareadvice.com/lms/thought-industries-profile/) / Thought Industries Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/lms/thought-industries-profile/) Reviews [Alternatives](https://www.softwareadvice.com/lms/thought-industries-profile/alternatives/) # Thought Industries User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 51 reviews (64%) - 4 stars: 24 reviews (30%) - 3 stars: 4 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Additionally, Thought Industries takes great care to provide up-to-date and relevant content, which lets me stay ahead of trends and stay ahead of the competition. - I most appreciate Thought Industries' dedication to helping companies provide best-in-class learning experiences for their audience. - The customer service is top-notch and their pricing models are both flexible and affordable. ### Most mentioned cons - Some functionality/page types are clunky - workbooks don't allow for easy editing, sublicenses don't offer much functionality like we would expect them too, the reporting, while vast is missing some key connection points to make it work for us. - One thing that holds us back is that there is not a report that can give a complete picture of learner progress in a course(s). - The support you get and the desire to improve Ti with feedback and solutions is lackluster, it comes across that Ti do not want to listen or help find solutions. ## Thought Industries customer reviews Showing reviews 1-25 of 80 (page 1). ### I love using this software! Robus functionality with easily customizable settings. - Overall rating: 5/5 - Reviewer: Abbie D. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform. #### Cons The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment. --- ### As we near full launch of our school... - Overall rating: 5/5 - Reviewer: Giovanna O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Thought Industries has been extremely positive. It is a fun project to get off the ground, and we're looking forward to a full launch of our school in Q1 2022. Our beta periods and smaller launches have gone very well so far. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found the overall school configuration and course authoring easy to use. There are many ways to customize the learner's experience. The people at Thought Industries are great to partner with, especially [SENSITIVE CONTENT]. She helped our team navigate all the parts to get our school up and running. Additionally the support team members I've encountered [SENSITIVE CONTENT] are very thorough, with quick replies & recorded video explanations. The Office Hours and the academy are great resources for learning the platform. #### Cons The reporting continues to evolve, and I appreciate that movement forward. However, understanding how the report "dimensions" match up with the fields of the platform is not always clear, as different wording is used. So that takes a bit of trial and error. Additionally, I wish there was more ability to target messaging to different Panoramas at the page and course detail sidebar levels. Finally, the learning paths could benefit from more customization options. #### Reasons for switching to Thought Industries Sitecore was not able to sustain our desire to create expanded experiences for our learners. It would have required way too much custom development to get anywhere near the features and functionality that Thought Industries provides out of the box. #### Vendor response Thanks so much for the review, Giovanna. Really appreciate the kind words and am especially happy to hear you're enjoying working with our teams. We love your team, you all have been so organized, patient, and creative during the implementation process. Thanks for all your hard work. Additionally, we definitely will take the feedback around some of the areas for opportunity. 2022 is going to be a great year. If you have any specific further questions, feel free to reach out to your CSM, James W. Replied January 2022 --- ### YOU DO NOT WANT MY REVIEW - Overall rating: 1/5 - Reviewer: Christine W. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. TRUE COMMITTMENT TO HEL P AND SUPPORT THIS IMPLEMENTATION, IT IS LIKE 'TOO BAD, SO SAD' #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros THERE IS NOT ONE POSITIVE THING I CAN SAY ABOUT THIS SOFTWARE, WORKING WITH THE IMPLEMENTATION OR THE LACK OF FEATURES THAT WE REQUIRE. CHOOSING THIS WAS A MISTAKE ON OUR PART THAT WE ARE NOW STUCK. #### Cons THIS LMS SHOULD NEVER BE USED TO TEACH COURSES. WE HAVE HAD PROBLEMS WITH EVERYTHING FROM HOW TO CONFIGURE, INABILITY TO GRADE DISCUSSION, HOW TO GET OUR MEDIA INTO THE SOFTWARE, HOW TO DEVELOP PAGES, THAT WE HAD TO KNOW HTML TO DO THIS...THE LIST GOES ON AND ON. #### Reasons for choosing Thought Industries WE WERE TOLD THIS WAS COMPLETELY FLEXIBLE COULD DO EVERYTHING WE WANTED, WE WOULD HAVE ACCESS TO EVERYTHING TO CHANGE WHATEVER WE NEEDED, THAT THERE WOULD NOT BE ANYTHING WE COULD NOT DO. NOT A WORD OF THAT IS TRUE. WE NEEDED TO HIRE MULTIPLE PEOPLE AND HAVE HAD TO WORK AROUND SO MANY ISSUES TO GET THIS TO WORK EVEN SLIGHTLY CLOSE TO A NORMAL LMS. #### Vendor response Thanks for your feedback. As you can see from the other positive reviews we've received from Higher Education vendors, Thought Industries is an ideal solution for businesses like yours, so Kettering should be no exception. Our Professional Services and Customer Success teams are eager to come together with you to find a solution for the issues you've raised. We look forward to working with you to make the Kettering learning experience the success we believe it can be. Replied November 2020 --- ### Love Thought Industries - Overall rating: 5/5 - Reviewer: Ben C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From day 1, I've been incredibly impressed with TI, their platform, and their customer support. There was a bit of a learning curve to navigate through the admin side and understand all of the functionality, but how else would you engrain in the trenches of such a robust eLearning hosted experience. And their Voice of the Customer process for submitting real-time feedback and product improvements is awesome! Their customer support is unmatched and always ready to dive in and find solutions to my errors or admin requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The TI Platform has such a myriad of page types and lesson functionality that we keep our learners entertained and progressing while tackling the tough concepts of accounting and finance. #### Cons The reporting functionality is improving, which I like. At first, I was generating custom reports as requested by clients, and it seemed like the most basic of information regarding learner progress was overlooked. Clients wanted to know percentage completion by learner within each course, rather than the basic reporting fields of "Started" and "Completed" which were so black and white. I believe the dev team is working on making this reporting more mainstream and I'm encouraged by that. #### Reasons for choosing Thought Industries I'm not sure which alternative product we were considering, but we were impressed with this platform from 2 angles: 1 was the multitude of ways in which a learner could interact with the content. Drag-n-drop, flashcards, quizzes, buzzed style surveys, audio file overlay, slideshow presentation, embedded video, click-to-reveal, etc. 2 was the way this platform seemed to check all the boxes from us providing this online learning to a client of ours. Does our client need this hosted on their LMS, TI provides that solution. Does our client need a single-sign-on solution, TI provides that. Does our client want an outside hosted solution but with registration codes, TI has that. Oh, do you want a branded experience tailored to the client, TI does that too. #### Vendor response Thank you for the positive review! It is great to hear that things are going well with both the platform and our team. We appreciate you providing this feedback. Replied August 2019 --- ### Great B2B and B2C eLearning Platform - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The division of my organization that uses Thought Industries migrated away from a website that was built by a small company. It was old and rusty. We also had multiple websites for each of our B2B clients that wanted administrative access to oversee learner completions. Thought Industries has helped bring a fresh look as well as an easier to use platform for our B2B and B2C clients. We have been able to combine the multitude of legacy sites into one with the Panorama feature, which is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is fantastic. I love the Office Hours as well. The support team puts this together for weekly customer education on new and current features. #### Cons There are things that wish the software would do, however increasing my proficiency on the software may generate a solution that is already there. Learner tracking is one thing that I wish was easier for my use case. #### Vendor response Hi Ashley, thank you for the glowing review, we are so happy that you find the Thought Industries platform to be as proficient and easy as we do! Let's get together in the new year and put together a plan on how to get the most out of the platform, we have some new courses and learning paths in our Academy that could be a great "refresher" and help find out what's really possible to build. We are excited to dive in! Regards, Hannah C. Replied December 2021 --- ### Great LMS with much functionality and always improving! - Overall rating: 5/5 - Reviewer: Lea F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are utilizing the platform to deliver eClasses as well as a digital version of our printed products. The two business models use different access methods and TI is always willing to work with us to find solutions, and/or scope our needs. They are very responsive to support inquiries, and are always eager to help us solve our business issues. They are a great partner and great to work with! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I appreciate TI's willingness to work with us to scope on our needs to accommodate our two very different business models. I also like that the platform has a lot of very robust functionality, yet still very easy to use. #### Cons The reporting leaves something to be desired. Although there is a lot of data available, the dashboards are not intuitive, and using a date range doesn't change some of the data. Like number of users is always the same, no matter what the data range is. There is also a lot of usable data that is not surfaced in any of the available reports. Reporting can tend to be a manual and tedious process. Also, there needs to be more granularity with the role permissions, or the ability to toggle functionality on and off for certain roles. I hope is that they invest development in a better content management system. My only other gripe is that you can't delete learners (only disable them). #### Reasons for choosing Thought Industries One of the main reasons that we choose TI is that the learner experience (front-end) was responsive, whereas most of the systems we looked at were SCORM-driven and fixed in size. #### Vendor response Thank you so much for your review! We're excited to hear your positive feedback. We are improving our reporting capabilities and look forward to hearing your feelings towards those changes. Replied August 2019 --- ### Solid eLearning platform with ability for multi-instance setup - Overall rating: 4/5 - Reviewer: Jeffrey D. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is generally easy to work with. The Tech Support team is really good and very responsive. The Customer Success support we receive hasn't been as helpful - nice people, we have just had a different manager assigned to us every 6 months. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Course authoring tools are good and allow for many different page and media types. For us, the Panorama functionality is a must and it works well - allowing us to setup unique instances for each of our clients. #### Cons Some functionality/page types are clunky - workbooks don't allow for easy editing, sublicenses don't offer much functionality like we would expect them too, the reporting, while vast is missing some key connection points to make it work for us. #### Vendor response Hi Jeff, thank you for your feedback! We are so pleased to hear that you have found value in the course authoring tool and the Panoramas. I hope to be able to partner more closely with you in the new year and I'm looking forward to discussing your additional reporting and panorama needs. Best, Elaine C. Replied December 2021 --- ### Good Value and Better Integration - Overall rating: 5/5 - Reviewer: Chad L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At first, TI can be a little intimidating. However, like any software, once you spend some time with it and understand the little nuances, it's really quite powerful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use TI for both external and internal training. Our business cases are complex, but TI is able to mostly accommodate our needs. The integration with Salesforce is also worth the extra spend. It creates a dynamic link between your Sales/Service pipeline and training data. #### Cons TI currently does not support recertification for recertification. Our users need to recertify every 2 years and we have to create a new course to work around this problem. TI is currently working with us to add this feature however. #### Reasons for switching to Thought Industries Custom LMS #### Vendor response Hi Chad! Thank you for taking the time to share your thoughts and experience. We are delighted you have called out our integration strengths and ability to handle complex business cases. We appreciate your support and partnership! Replied March 2021 --- ### TI Overview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Absorb, SkillJar, and LearnUpon #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is very flexible in it's offerings. The product is specializes in deliver customer education unlike many other LMSs that are focused on internal training. #### Cons For new users some of the functionality was not obvious. Reporting was overly complicated to figure out for simple tasks. #### Reasons for choosing Thought Industries Features like the content authoring and panoramas gave us the flexibility we need to grow. --- ### The next generation LMS and authoring tool in one software - Overall rating: 5/5 - Reviewer: April Joy M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Thought Industries is one of a kind! I've never used an LMS before that has a native authoring tool. When using Ti, I don't have to resort to external tools to create interactivity in the lessons and courses I am developing. I have instant access to a variety of content types. Most importantly, I can easily transform a page into a dynamic, immersive, and responsive learning experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thought Industries has robust features that empower our instructional design team to create meaningful and highly effective learning experiences for our learners and clients. #### Cons The reporting tool might need more additional tweaking so that we can easily mine the data we need more efficiently. Also, having the ability to assign due dates for discussions, quizzes, workbooks are a plus so that students can easily keep track of their progress. --- ### Great For Course Subscription and eLearning - Overall rating: 5/5 - Reviewer: Paul N. - Verified reviewer: Yes - Industry: Media Production - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are able to provide good accurate up to date content for our users and it helps us tailor relevant content that helps to drive that area of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to get set up and tailor content for users within specific areas that are relevant to them which in turn helps us put out required content for our users that helps to generate revenue streams. #### Cons The exported data files can be confusing to manage at first and requires some effort to digest and absorb #### Reasons for choosing Thought Industries Value for money for what we needed to achieve and integration with other systems already in place. #### Vendor response Thank you for sharing your thoughts, Paul! So glad you're able to generate relevant and required content to help grow the business. Sharing all of your feedback across teams here for consideration. Thank you again! Replied March 2021 --- ### Excellent Learner Experience, Back-End can be Finicky - Overall rating: 5/5 - Reviewer: Patricia M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great learner experience. UX is very intuitive, Learning Journeys are a great way to guide learners through required content, and platform has a ton of interactive elements for the content itself, which makes for a much more engaging learning experience than just text and videos. Thought Industries is also constantly pushing out new updates and features which we've been able to utilize. There's things we're very much looking forward to launching (e.g., continuing to improve upon more Content Management features) #### Cons Thought Industries has a ton of functionality and can be configured to do most everything we want. However, it can be very finicky to program in the back-end, related options are in different parts of the back-end, and we've had to create a lot of convoluted processes to get everything to operate the way we want. #### Vendor response Hi Patricia! Thank you so much for sharing your thoughts. We are so happy that you find the UX to be very intuitive and the learner experience to be a positive one. We are always working to improve the UX on both the front and backend and hope you will continue to find these improvements easier to navigate and valuable. Be assured your review is seen by all of our teams. Thank you again! Replied March 2021 --- ### Versatile LMS with Loads of Options - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thought Industries LMS has a wide range of learning arrangement capabilities and delivery mechanisms, making it a very versatile platform for creating, housing, and distributing learning content. #### Cons From an administrative standpoint, Thought Industries' LMS takes a significant investment of time and testing to become familiar with the plethora of features; however, they are making noticeable ongoing efforts to improve the user experience. #### Reasons for choosing Thought Industries Thought Industries provided for all our needs. #### Reasons for switching to Thought Industries Needed greater capabilities and flexibility. #### Vendor response Hi John! We wanted to take a moment to thank you for sharing your thoughts. Love to see our platform versatility referenced and ongoing efforts to further improve the user experience. Sharing wit with the team. Thank you again! Replied March 2021 --- ### Not as User Friendly as we would like it to be - Overall rating: 4/5 - Reviewer: Jill S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It does a good job at logging training for individuals. The ability for participants to enroll and pay online lessens my workload compared to processing PO's. Individuals have 24-hour access to their training records and certificates. #### Cons I do not find it particularly user friendly. It has taken a long time to learn all the steps in completing a task. It seems hard for our users to understand and use the system as well. I get complaints almost daily about it. It's even hard for those within our organization to use. I do frequent training with other employees to help them use the system. Thought Industries has been quick to respond when we do have issues with the software not working correctly. We are having a major issue right now and they are working on it. #### Vendor response Thank you for the feedback. We're sorry to hear about your usability concerns. I checked with your Customer Success Manager and she will be in touch to see how we can best assist you going forward. I do want to let you know that we are working on usability experiences this and next quarter. We appreciate your review and we look forward to finding the best path to ensure long-term success for you and your team. Replied August 2019 --- ### Great LMS that prioritizes usability and transparency - Overall rating: 5/5 - Reviewer: Emily L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The biggest advantages of TI is the ease of creating new courses or webinars to launch. There is a good amount of customization that is allowed, yet not too much that makes it overwhelming or difficult to navigate. #### Cons It is difficult to import in questions to build quizzes and assessments when there is a large external question bank. The GIFT format is not very friendly and often incompatible with the normal language's syntax. #### Vendor response Hi Emily, thank you for taking the time to submit your review. We're always looking for ways to improve our platform so we have taken note of your feedback, we appreciate it. Replied January 2022 --- ### I love it for its ease of use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Training financial professionals on certification training #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease. It doesn't take me long to enter a course! Wonderful! #### Cons No problems or issues really - it was easy to figure out and easy to use. --- ### Taking our e-learning to the next level! - Overall rating: 5/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At various times I have compared our switch to Thought Industries with going from a bike to a car, or switching from using a card catalog at the library to having google in your pocket. It really has been a huge leap forward for us. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest pro has to be course authoring. The built in features are robust and easy to use. #### Cons The reporting could be better, but I believe they are working on updates now. #### Vendor response Hi Kyle, thank you so much for taking the time to leave your thoughts! Recently spoke with Christina and heard the new Reporting Hub was being put to good use :) Be sure to check it out and reach out with any questions. We love your clever comparisons! So glad our platform has been a huge leap forward for you. And thank you again for your continued partnership! Replied March 2021 --- ### Best-in-class learning Platform - Overall rating: 5/5 - Reviewer: Yashovardhan J. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Thought Industries has been very positive. The platform is both powerful and user-friendly, and the customer service team is always available to quickly answer questions and walk me through any difficult tasks. The platform also offers a wide range of features and customizations which allow me to tailor my experience to meet my exact needs. Additionally, Thought Industries takes great care to provide up-to-date and relevant content, which lets me stay ahead of trends and stay ahead of the competition. All in all, Thought Industries is a great platform that I would highly recommend #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most appreciate Thought Industries' dedication to helping companies provide best-in-class learning experiences for their audience. Their easy-to-use platform makes content creation and delivery streamlined and engaging. They also feature an incredibly comprehensive suite of tools and services to support customer success, with updates and improvements being made regularly. The customer service is top-notch and their pricing models are both flexible and affordable. #### Cons I would say the main drawback to Thought Industries is the customization options. It can be limiting if you want to create a customized learning experience. Additionally, the platform lacks some of the advanced features that other platforms have, such as quiz creation and detailed analytics. --- ### Great solution for revenue focused learning businesses - Overall rating: 5/5 - Reviewer: Matthew B. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We've really enjoyed working with the Thought Industries team, and their learning solution serves our needs very well. We are currently running over 15 consumer facing learning sites and offering hundreds of courses with the platform, and it's been a very positive experience so far for our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to create and deliver sites/courses has streamlined our ability to go-to-market. The learner experience from within the courses is very engaging, especially for instructor-led courses where direct interaction and communication is crucial. The eCommerce functionality is great since we can sell courses and get insight into the financial data with the reporting and analytics features. #### Cons Totally satisfied. #### Vendor response Thanks for the feedback! Replied August 2016 --- ### Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support - Overall rating: 5/5 - Reviewer: Vickey H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is very easy to use. There are several page types which helps to create engaging courses, that are not static and boring #### Cons A few page types (recipe for example) can only be used for recipes. I would like to be able to customize this for use in trainings that require step by step instructions #### Vendor response Thank you so much for your thoughts, Vickey! We love to hear that our platform is easy to use and helps you to create engaging courses. Have passed your product request to Product for review. Thank you again! Replied March 2021 --- ### Everything our company was looking for! - Overall rating: 5/5 - Reviewer: Jesse K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thought Industries was able to cover everything our company was seeking to use the software for. #### Cons As of right now there have not been any negative feedback from using this software #### Vendor response Hi Jesse, thank you for sharing your thoughts! So glad to hear we have provided everything you were looking for in a platform to support your company. We will still be striving for a 10 out of 10 for an NPS in the coming months and years. Thank you again! Replied March 2021 --- ### TI Foundational Review - Overall rating: 5/5 - Reviewer: Chip P. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a 10,000+ user base and needed to quickly and easily migrate/ courses from Moodle. TI is easy to work with and they got us set up with minimal pain. We needed to improve the end user experience and reduce the pain points transitioning from a legacy LMS to a new LMS. Our launch was very successful and we have received great end user feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of setup and use. Intuitive navigation. UI/UX. #### Cons Needs more functionality and less linear navigation. More robust data analytics and reporting. Ability to export all data to data warehouse. --- ### Great Learning Platform! - Overall rating: 4/5 - Reviewer: Clif B. - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thought Industries customer support is very helpful and prompt in their replies. Overall, it is a great program and has been a quality platform for our company's needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how many page types there are to choose from... you can really jazz up educational content with some exciting formatting options. #### Cons It can be buggy at times and there should be a search bar on the homepage to quickly find courses deeper in the catalog. --- ### Wide range of features - Overall rating: 4/5 - Reviewer: Sarah Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros TI provides a lot of options both on our end to build courses as well as for our clients to manage their users. #### Cons The site can be confusing to navigate at times. --- ### Easy to deploy, would use again - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product was really to use and our developers had nothing but good feedback. Additionally, TI was very helpful in creating custom changes when requested in a prompt and efficient manner. #### Cons I am unaware of any negative feedback. Any changes that I, personally, requested were responded to promptly and actioned as we were able. #### Reasons for choosing Thought Industries Our developers recommended this product and after a review it was as good as advertised. #### Vendor response Thank you for the glowing review! We're so glad to hear you're having a positive experience with our platform. Replied January 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/lms/thought-industries-profile/reviews/?page=2) --- Thought Industries Reviews, Pros and Cons - 2026 Software Advice