Torch LMS

RATING:

4.3

(18)

About Torch LMS

Torch LMS is a cloud-based learning management (LMS) solution that helps businesses and nonprofit organizations to manage, track and deliver training to employees or affiliates. The solution offers a tiled user interface and a team of experts. Trainers and administrators can access a dashboard to get a glimpse of employee training progress while employees can log on to see their training requirements in one place. Social learning functionality allows trainees to collaborate and discuss trainings with each other in the solution while mobile learning ensures that Torch LMS can be accessed via computer, tablet or phone remotely. Teams can also be assigned so managers can check progress on the team members. User management, custom training plans, advanced rep...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Torch LMS Pricing

Annual hosting/support/licensing, based on number of users. As users increase, the per-user price goes down. Contact Torch LMS for a quote.

Starting price: 

$25.00 

Free trial: 

Not Available

Free version: 

Not Available

Training catalogue

Torch LMS Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

3.5

Most Helpful Reviews for Torch LMS

1 - 5 of 18 Reviews

User Profile

Beau

Verified reviewer

Higher Education, 1,001-5,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

A Great Social LMS

Torch LMS is a company based in Silicon slopes; Utah's tech valley. They have a great product that is future thinking.

PROS

They have such a great social aspect to their company; something a lot of LMS' lack. Another plus is that they are cloud based.

CONS

When I messaged them to inquire about certain pricing they were not transparent about a price.

Jeremy

5,001-10,000 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2016

Great LMS that gets it!

After years (3!) of researching a replacement LMS, with very high expectations, we identified Torch as the ONLY one meeting all of our requirements. Very specific requirements, and a lot of them. We were expecting a lot and willing to settle a little. Didn't have to, though! We were one of the first adopters of the "Enterprise" version and after some initial hiccups to work through (that aren't there anymore), we're very pleased with the system. WE meaning our LMS administrators but moreso our users- it provides users with a simple experience that helps them learn and get the job done with no hassle. Working with Prometheus has been a great experience. Good support, they're adaptable and not only take enhancement requests but implement the best of them. The system is comprehensive in functionality, has a fast UI, and very easy to use. It's sufficiently customizable, scalable, and I look forward to the regular enhancements that make it better all the time.

PROS

- Fast searching/filtering - Very easy/fast to credit learners with multiple activities (great for an organization that conducts and needs to document lots of instructor-led activities) - Very robust options for automation (assigning specific activities, etc.) - Customizable "user" fields to allow for detailed user information - Excellent Grouping functionality (learner groups based on many potential criteria) - helpful for a large organization with many different categories of learners - Reporting allows full access to all user and learning data

CONS

- As a fairly new Enterprise system, there are still some glitches/minor bugs (to which the company is responsive to fixing) - Reports export as .csv. Not a big deal for those comfortable with Excel, but if exported to .xls or another format with some formatability would be nice. Not a deal breaker, though! - No integrated eCommerce (e.g., shopping cart/payment) functionality

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed December 2017

OK product, visually appealing for the user, not great out of the box.

The price compared to many others we reviewed is great. I think you get what you pay for with this product and company. They are helpful to fix the problems, the problem is that there are issues that come up on a regular basis.

PROS

Torch LMS is easy to use from a user's standpoint. There are clean learning paths and easy to use apps that mimic a tablet. From an admin standpoint, the help feature is a nice assistant if you forget how to set up something. There's a lot of thought into the logic of setting up a feature should work, using questions and if/then statements. In some ways this is extremely helpful, in others it seems to be too convoluted for the intended outcome. Development team has done a pretty good job of working on features we have requested be added. Not sure how much of this happens with other companies, but they seem to want to give us the features we ask for in a timely manner.

CONS

The Torch product performs really inconsistently for users and admins, depending on roll outs of code and various other changes on the back end. We've had lots of issues out of the box with features that were promised. My company had a unique org structure, so this may be difficult to change on the back end. That being said, it seems like the org structure logic is set a certain way and difficult to change. This was one area that was explained before signing a contract. We were assured this wouldn't be a problem, but it has been an underlying issue in a lot of things we want developed or created.

User Profile

Ken

Verified reviewer

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

We were looking for ease of use and an interface that was not complex and Torch delivered

PROS

At the time of implementation, our company had never used an LMS and learning material was searched for on various network drives. We really didn't even have a budget. TorchLMS was an easy decision and the product and are use has scaled. We have won business as a result of saying we can deliver training content via LMS

CONS

You will hear things are fixed and never heard they are broken in the first place. The front end is a lot easier than the back end administrative tools

Anonymous

501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed July 2018

So far so good. The classes are organized and easy to find.

Learning. I LOVE LEARNING!!!

PROS

I love learning and this software has made it simple. They have been working with our company also to provide us with company specific trainings to help us progress within the company as well. I truly appreciate torch and have only been using it for 6 months so far. Now the only thing I really need is the ability to speed up my personal ability to learn. Another item is, I am not sure if this is my company or partial torch, but always wanting feedback and acting on that feedback is a beautiful thing

CONS

There is not a lot I have found that I don't like yet. This software has been very simple for me to use which is number one as always, and it seems to be full of educational videos and quizzes.

Vendor Response

Thank you so much for your support of Torch!! I'm thrilled that you have had a great experience so far. We work very hard to gather input from our clients and act on that feedback as quickly as possible - seems like your team has done that as well. What a great partnership! It looks like you gave customer support zero stars, so I wanted to connect with you. We boast about our customer support, and most of our customers believe it is the best in the LMS industry! If there is anything I can do to solve a problem for you or give you a better experience, please let me know!

Replied July 2018