Torch LMS Software

We moved from Torch to another LMS provider with whom we've been now for a good two years. It was a big decision and we ended up spending much more with the new provider. At their worst, however, they're better than Torch.

Pros

It is relatively easy to operate in. It doesn't take an IT staff member just to work within the platform. Almost anyone can work in this software.

Cons

Needs to be updated to have some more current features. Gotta stream in HD for video at the minimum. The amount of times that our system was down is frustrating and alarming. It's clunky within the system sometimes and the reporting is lackluster at best.

It was decent at best for document and learning management for our HR team

Pros

It gave us the ability to implement a Single-Sign-On system so we could use our network logins to access the webpage

Cons

It didn't really have much use for the users though. We would just open the site, and "sign" that we went over some material that didn't require us to actually do anything with it.

Learning. I LOVE LEARNING!!!

Pros

I love learning and this software has made it simple. They have been working with our company also to provide us with company specific trainings to help us progress within the company as well. I truly appreciate torch and have only been using it for 6 months so far. Now the only thing I really need is the ability to speed up my personal ability to learn. Another item is, I am not sure if this is my company or partial torch, but always wanting feedback and acting on that feedback is a beautiful thing

Cons

There is not a lot I have found that I don't like yet. This software has been very simple for me to use which is number one as always, and it seems to be full of educational videos and quizzes.

The price compared to many others we reviewed is great. I think you get what you pay for with this product and company. They are helpful to fix the problems, the problem is that there are issues that come up on a regular basis.

Pros

Torch LMS is easy to use from a user's standpoint. There are clean learning paths and easy to use apps that mimic a tablet.
From an admin standpoint, the help feature is a nice assistant if you forget how to set up something. There's a lot of thought into the logic of setting up a feature should work, using questions and if/then statements. In some ways this is extremely helpful, in others it seems to be too convoluted for the intended outcome.
Development team has done a pretty good job of working on features we have requested be added. Not sure how much of this happens with other companies, but they seem to want to give us the features we ask for in a timely manner.

Cons

The Torch product performs really inconsistently for users and admins, depending on roll outs of code and various other changes on the back end. We've had lots of issues out of the box with features that were promised. My company had a unique org structure, so this may be difficult to change on the back end. That being said, it seems like the org structure logic is set a certain way and difficult to change. This was one area that was explained before signing a contract. We were assured this wouldn't be a problem, but it has been an underlying issue in a lot of things we want developed or created.

A more engaged learning experience for our end users.

Pros

Pros include:

Ease of use for both Admin and end user
Simple and streamlined design
Easily customizable for your company
Responsive support team

Cons

We are a large (15-20K employees) and complex organization. Though the company is adjusting and constantly optimizing the platform for us, we have ran into a few issues in reporting and our SSO configuration. We have faith that the Torch team will continue to strive to meet our business needs.

Pros

At the time of implementation, our company had never used an LMS and learning material was searched for on various network drives. We really didn't even have a budget. TorchLMS was an easy decision and the product and are use has scaled. We have won business as a result of saying we can deliver training content via LMS

Cons

You will hear things are fixed and never heard they are broken in the first place. The front end is a lot easier than the back end administrative tools

Torch Enterprise is a solid LMS with good features. It's not as fancy as some, but you're paying a good price for a good LMS. Sure you could pay 10K to 50K more, and you may get more bells and whistles but for the money you won't get any better customer service.

Pros

Straight forward, clean interface, Customizeable, support staff speaks English and gets right on your issues.

Cons

Reporting could be improved. Ad hoc reporting is a little hokey.

Advice to Others

Look around, compare, look at value per dollar. Torch will impress

Torch has a great team of folks who genuinely strive to set you up for success and support your training initiative. They have answered my questions all the way from problems with the way I set up a SCORM course, to helping with our infrastructure in IT, to supporting their system when we encounter various bugs.

All that to say, the people are great!

I've been working with a number of different LMS systems throughout my career and the Torch LMS is completely different than other learning management systems. The interface gives users a high intuitive, engaging experience. Excellent tools for managers/supervisors to stay connected to the development of their people, you won't be disappointed!

I've sat through over 20 LMS demo's in a two year span and It wasn't until Torch LMS that I found the perfect fit for our companies needs. Their customer service is exceptional as they listen and tailor to your needs. I would recommend TorchLMS to any company that is looking for an easy to use system that has all the functions you need in a Learning Management System.

Torch Pro 2.0 has a very sleek and modern interface, which makes it easy for users and administrators alike to navigate.

Customer service is responsive and acts quickly to resolve any issues.

So impressed with the thoughtful innovative design, forward thinking features, and the quality of the team behind what I like to think of as one of the best worthy of the title "LMS 2.0".

Overall Torch is a very good company and has a great product to be partnered with. The system is able to handle our growing company, we have been a customer with Torch since they were established many many years ago. I have worked very closely with several member of the Torch team and they have been very responsive and very good to work with. I would recommend Torch to anyone. If I had to mention any con, it would have to be in the reporting aspect of Torch. Torch actually offers a large array of reports to choose from as well as very good custom reports that get you any information that you would need. The only part that is not too conducive to a fast past working environment, is the speed in which the reports take to run and export the data.

Overall, Torch in all aspects is very good! Great company, great people, great product!

We're very pleased with TorchLMS' usability in delivering quality training to even our least tech savvy employees. Torch's platform has allowed us to take all of our training on-line and nearly completely replace live training altogether, which keeps our home healthcare clinicians in the field longer which in turn benefits both our patients and our business. Torch allows our employees to track required CEU's (continuing education credits) required for their respective professional licenses, and extensive compliance training in our very highly regulated industry. Torch's customer support is excellent and personable. Torch provides us a dedicated contact for our business if issues arise. TorchLMS has become an essential business partner for us at Legacy Home Health.

Our company has been using Torch LMS for nearly 2 years now and it has been a tremendous asset to our Learning and Development program. We used another vendor prior to switching and the functionality and interface have been a world of difference.
Because we were one of the first to use Torch LMS there were some initial things we still needed to fully utilize the program but working with the team there was quick and easy and implementation of those features has been added. We push out at least one training a week to over 300 users. Courses are easy to find, progress is simple and quick to view and the administrative functions allow us to manage our program efficiently.
Overall, I would recommend Torch LMS to any company looking to increase their employee engagement when it comes to Learning and Development.

Torch is a very robust product for our middle-sized, international organization. We had an exceptionally long 'wish list' of features and Torch offers that. Our priorities were 1.) the user experience, 2.) functionality and flexibility, 3.) administrator ease-of-use. The customer support is unusually friendly, professional and very responsive. Our experience was that there were a few enhancements that need to be refined, but overall the program offers tremendous value so it's been worth it for us. We have no regrets about our vendor or product selection whatsoever.