UKG Pro
About UKG Pro
UKG Pro Pricing
Contact UKG for pricing.
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Most Helpful Reviews for UKG Pro
1 - 5 of 575 Reviews
Becky
Judiciary, 1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2022
Feature-rich HR tool that could use a UI/UX overhaul
N Armand François
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
I'm very satisfied
It's a really great application, it makes my work on the human resources side much easier
CONSI haven't seen anything negative yet. Super great for me
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great tool for talent management and Human Resources
As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.
PROSAs an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.
CONSIssues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.
Reasons for switching to UKG Pro
In addition, we use the platform to host quarterly required trainings and keep tabs on all trainings. Because of this, the organization has a centralized, easy-to-use website for handling most HR-related questions and trainings.
Nicole
Legal Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2019
Terrible product
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
PROSIf you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.
CONSSeems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.
Vendor Response
Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.
Replied April 2019
Joanne
Paper & Forest Products, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
UKG Great Wholistic Product
Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus
PROSGreat support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.
CONSNot all but some of the add on modules integration is poor and troublesome (People Doc).
Reason for choosing UKG Pro
Ease of use, Saas model, employee experience
Reasons for switching to UKG Pro
Consolidated all divisions to one system, our source of truth.