--- title: "WalkMe Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WalkMe. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WalkMe is a good fit for you!" source_url: "https://www.softwareadvice.com/lms/walkme-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / [WalkMe](https://www.softwareadvice.com/lms/walkme-profile/) / WalkMe Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/lms/walkme-profile/) Reviews [Alternatives](https://www.softwareadvice.com/lms/walkme-profile/alternatives/) # WalkMe User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 65 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.5/5 - Value for money: 3.9/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 38 reviews (58%) - 4 stars: 19 reviews (29%) - 3 stars: 6 reviews (9%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - We aim to cut down on our in-person training needs and training time by 50% using the tool. - We have seen great success in our implementation and look to leverage this software in other areas of our business. - I really like that WalkMe supported the adoption and initially felt easy to implement on the web and mobile devices. ### Most mentioned cons - The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. - Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team. - Setting up content is not easy and the content creation takes a lot of time. ## WalkMe customer reviews Showing reviews 1-25 of 65 (page 1). ### Decent App - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I think the experience has been good but I'm not a huge fan of the app which is what we use at work but I think maybe I'd like the web version better because we transitioned from using a similar platform on the web which was what I was used to. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I really only use Walkme to find websites that I need to navigate to get my job done within the company I work for. I think it's good for ease of finding sites because you just search a word related to the site you're looking for and it finds it and you just click and it takes you the website. #### Cons I find the constant popup of the Walkme Window to be a bit annoying because I usually have to manually close it. --- ### I am going to writing a Walkme review because it worked well for me - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been at my desk since 11am so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today. It is alright. #### Cons The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates WalkMe's ability to support users in learning software functionalities directly within the application, which aids in smoother transitions during changes. Despite its benefits, the reviewer notes that setting up and maintaining the guidance can require significant time investment. Full review available after login on Software Advice --- ### WalkMe Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was good but we could not afford there best pricing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool. #### Cons Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it. --- ### Disappointed Decision Maker - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting. #### Cons They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request. --- ### Extremely robust platform for digital adoption - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company. #### Cons It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though. #### Vendor response Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again! Replied December 2018 --- ### Top tool for creating interactive user onboarding - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). #### Cons Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages. --- ### Expensive and difficult to implement - Overall rating: 3/5 - Reviewer: Rick B. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · a few times a year - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much. They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros It's a nice concept to have context sensitive help #### Cons Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product. --- ### So many cool potential uses! - Overall rating: 4/5 - Reviewer: Rick M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows us to help our customers understand our complicated application process on our website. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable. #### Cons There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution. #### Vendor response Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform. Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick. Replied September 2018 --- ### excellent work - Overall rating: 5/5 - Reviewer: America C. - Verified reviewer: Yes - Product usage: less than 1 year · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight. #### Cons Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10 #### Vendor response Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE. We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience. We look forward to continuing our conversations on the Customer Community! Thanks again, America. Replied September 2018 --- ### Excellent Product Walkthrough tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: a free trial · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool with plethora of features to increase product adoption, solve onboarding issues #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has immense features that helps you build walkthroughs, onboarding lists and tool tips. #### Cons It is difficult to navigate and discover items. #### Vendor response Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru. Replied November 2018 --- ### Impressive Software - Overall rating: 5/5 - Reviewer: Crystal I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up! This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed. #### Cons None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way! --- ### Guided user experience! - Overall rating: 4/5 - Reviewer: Arpit K. - Industry: Computer Software - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Walkme has multi step guided experience that helps users understand critical user journeys. Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation. #### Cons Walkme UI components sometimes are a nuiance while creating or updating records. Setting up content is not easy and the content creation takes a lot of time. --- ### Using WalkMe to reduce on-boarding time for new clients and staff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system has an extremely deep rules engine that allows you to create a solution for pretty much all use cases. We have not come across anything that the system does not have several options to choose from to solve our problems #### Cons You will need a committed staff member or team to champion the product from the beginning. Given the nature of our specific software, there was a steep learning curve, however we can now create solutions faster than the Marketing team can produce an EDM. --- ### WalkMe is a great tool for business! - Overall rating: 5/5 - Reviewer: Olivia B. - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with WalkMe. Their communication is great, I get help when I need it, and they are releasing new features that improve the use of the tools. It's made training new customers easy and is a great support tool! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like all the options there are when building with WalkMe. The options allow you to build in a way that makes sense for your website. #### Cons Sometimes things that were built will randomly stop working. This is typical with most software but can be annoying. #### Vendor response Thank you for your positive feedback on your WalkMe experience, Olivia. We¿re glad to hear that our Digital Adoption Platform has helped train your customers and offer them step-by-step support within your application. We're also really proud to hear that you think so highly of our Support and Customer Success team's. You'll be happy to know that WalkMe has made significant strides to prevent walk-thru errors, and if one occurs our support team is available 24/7. We look forward to continuing our conversations in the Customer Community! Thanks again, Olivia. Replied December 2018 --- ### Our tool for product intros - requires a lot of time to set up! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements. #### Cons Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver. --- ### Indispensible, and extremely powerful - Overall rating: 5/5 - Reviewer: Hans D. - Industry: Primary/ Secondary Education - Product usage: 3-5 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Very good support, impressive flexibility in its utilization. #### Cons Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective. --- ### une plate-forme utile quotidiennement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered overall, my expectation is satisfactory but it could be on a whole different level #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros like google, the simplistic but streamlined design #### Cons I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else --- ### Fantastic Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: less than 1 year · weekly - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks. #### Cons Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again. #### Vendor response Thank you for your feedback on your WalkMe experience! We¿re so glad to hear that you¿ve found our Digital Adoption Platform to be so helpful and easy to use. The recording error that you¿ve experienced with WalkMe isn¿t common, so if the issue persists please contact your CSM, our Support Team, or reach out to our Customer Community, and we will try to find a solution! Thanks again for your feedback and support. Replied September 2018 --- ### Good Page - Overall rating: 5/5 - Reviewer: José Ildemaro V. - Product usage: less than 1 year · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything. #### Vendor response Thank you for taking the time to write this review, Jose. We¿re really happy to hear that your employees have found our platform to be so useful, and are taking the initiative to recommend to other employees. Replied September 2018 --- ### Alternative for boring documentation - Overall rating: 3/5 - Reviewer: Kelsey L. - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WalkMe has been good during the trial, it is a very powerful tool #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros At a glance, does what it needs to and helps guide users for learning complicated applications. There are a lot of use cases for it. #### Cons The recording aspect can be a bit of a challenge getting past legal departments that have various contracts and proprietary information to withhold. --- ### WalkMe review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 --- ### Great supportive tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used it to make an existing software experience much better for the end user and it delivered for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Walkme made our previous EHR system much better. #### Cons Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. --- ### WalkMe for Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. #### Cons WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. --- ### Train your users on-screen - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. #### Cons Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. ---