All Auto Decision Platform Reviews

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Holly

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed May 2022

Horrible Customer Service

Anonymous

11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2024

Extremely Robust

PROS

Auto Decision Platform offers a wide variety of integrations in an easy-to-use interface.

CONS

Have not evaluated the software extensively enough to find any cons yet.

James

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

ADP Review

We utilise the ADP as part of our decision process. it hosts some rule sets and works as an intermediary between us and the credit bureaus. The ADP enabled us to get up and running in an efficient and timely manner.

PROS

Ease of use, being able to change items within the system without the need for a development team. Means we can deploy changes without delay

CONS

huge rulesets can be a bit cumbersome to implement, this the sacrifice you pay for ease of use.

Reason for choosing Auto Decision Platform

Speed and ease of use. We also leaned heavily on Lending Metric's experience and knowledge in the field.

Vendor Response

Thank-you James for the positive feedback. We note your comments about the huge rules sets and as you have correctly identified, the comprehensive functionality means that all scenarios can be accommodated. Some clients require simple credit risk solutions, whilst in the case of Loans 2 Go, the requirements are very sophisticated and we are pleased that ADP delivers on that need.

Replied August 2019

Bryce

Machinery, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2022

ADP is a very basic HRIS system

PROS

ADP has pretty basic features that suffice for basic HR purposes.

CONS

Integration and customer support is not where it needs to be.

Christa

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Good solution for small organization

PROS

Compliance features, support team, ease of use, PEO/co-employment models

CONS

Only applies to US staff; we need to use a separate system to house all international staff information in once place.

Breann

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great interface

Great product with a great inter that is user friendly

PROS

This software was very user friendly. I didn't have any training with it and I was able to understand it easily.

CONS

I experience no hurdles that couldn't be solved or handled with searching or their customer service.

Vendor Response

Thank you for such great positive feedback. We'll keep getting even better

Replied October 2022

TIm

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

ADP Services

We are using it for analyzing, reports and decision making.

PROS

The product is very easy to use. The product is user friendly for all levels of experience at the associate levels. Training is easy and quick.

CONS

I would enjoy if it would intergrade with more 3rd party software programs.

Natalie

Religious Institutions, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

THe Most Comprehensive Product on The Market

PROS

I like the breadth of options available within this product. Truly, the sky is the limit once the user has a defined process that they want to achieve. I have yet to find a dataset I needed that I could not pull efficiently.

CONS

While the infinite number of options is most assuredly a pro, they can also be a little overwhelming especially if you are new to this type of software. However, my experience with customer service has been top-notch. They are by in large very knowledgeable, friendly, and can pinpoint a solution quickly.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Building efficiencies to scale

PROS

Once implemented, the software allows for business rules to be implemented with simple drag and drop processes. More complex decisioning is also catered for with full detailed output for those who want to code full workflows based on outcomes.

CONS

Some initial integration teething problems but were sorted well

Vendor Response

Fantasic feedback, thank you

Replied October 2022

Daniel

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Very professional software with a great support team

PROS

Straight forward from the start Easy to navigate. Logical to customise. Quick and easy integration process. Team were very forthcoming in helping get us to the start line.

CONS

Initially it took some time to get the hang of the rules setup but with the help of the support it was fairly easy to master.

Vendor Response

Thank you so much for the great feedback and excellent score. We will try harder to convert the 9/10 to a 10/10 next time.

Replied August 2019

Sarah

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

4

Reviewed October 2019

Needed a few tweaks but overall good

Overall, it's been a good experience and I have no complaints.

PROS

I have been using it at work at it does a good job of keeping me organized and on top of my day. I can use it on my phone which is good.

CONS

Sometimes is not as straightforward as I want it to be. I have to call for assistance but that was okay.

Vendor Response

Thank you

Replied October 2022

Adam

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

ADP Review

Replacing decision engines for lending decisions, helping us reach lending decisions quicker with a better process.

PROS

The ease of programming a decision engine on the software. Flow of the engine is easy to understand and control yourself.

CONS

Not a clear guide of how to program your own variables. It seems to be more of a trial and error type programming basis.

Vendor Response

Thanks for the great feedback and score. Your comments regarding the formulating of your own variables are noted and we will be in touch directly to run through this. We are also adding to the growing library of training videos and documentation and we will be happy to take you through this too. The team will contact you directly.

Replied August 2019

Paul

Computer Software, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2021

Constantly Improving

ADP continues to assess their customer's needs and make improvements. That's all I can ask for and I have been happy with them so far.

PROS

ADP has consistently been improving on the visibility of key information and metrics, allowing users to get insights into their usage data and access key documentation through easy navigation.

CONS

As with any platform that makes significant improvement it has been hard to find certain options that you may have been used to before. It is actually easier for newer users than older ones.

Vendor Response

Thanks Paul. We spend a huge amount each year on R&D to keep us ahead of the competition

Replied October 2022

Shiona

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Very flexible system without the upfront fee barriers

PROS

No large upfront development fees Ability to keep control over your own smaller changes without having to wait on a developer Flexibility you can build into the system

CONS

Limited base support hours compared to our opening hours Limitations on accessing the system outside our usual places of work

Vendor Response

Thank you for the excellent feedback Shiona, we are always striving to improve the platform and customer input is invaluable. Regarding the limited access outside approved locations, this is one of the many security measures there by design. However we have a secure technical solution to this which would allow you to access from anywhere and our support team will be in touch to guide you through.

Replied July 2019

Tiffany

Medical Devices, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed January 2023

I was hired at a time of transition and onboarded with two systems

PROS

I was hired in November and my company was transitioning software platforms January 1st so I basically had to onboard twice, with both platforms. ADP was easy to use, the user interface was minimal so easily navigable, but the provided information was comprehensive.

CONS

As a user, there isn't much to dislike about ADP. Its minimalist nature makes it easy to quickly find the information I need.

Reasons for switching to Auto Decision Platform

Job change

Evan

Verified reviewer

Food Production, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

Easy Peazee payroll

Very easy to deal with and if there is ever an issue support is quick to assist when contacted.

PROS

I like the easy way that the software is set up. The menu pull downs make it easy to find what you need and continue with your day.

CONS

Sometimes it can be a little confusing to find something, but for the day to day it works just great!

carla

Banking, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

very good software that we recommend

We gain autonomy of programming more rules and have the facility to test different strategies with the available passive engine capability.

PROS

The support on the begging of the relationship with the programming is amazing

CONS

The time on release and fixing some issues when we are implementing new brands could be improve .

Vendor Response

Thank you for the excellent feedback Carla, we are always striving to improve the platform and customer input is invaluable.

Replied July 2019

Nicholas

Environmental Services, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Very Helpful

I have been using ADP for 6 years, I would recommend it despite its few flaws.

PROS

ADP is a useful software that does not take a lot of time to learn. The mobile version works pretty well.

CONS

The mobile version does not allow you to do everything that you can do online. This can be frustrating.

Vendor Response

Thank you for taking the time to give great feedback

Replied October 2022

Mansi

Financial Services, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

Best of everything!

PROS

The navigation is super easy and a layman could also understand what to find where.

CONS

The user interface is good but can be modified for a better customer experience.

Vendor Response

Thanks for the really positive feedback

Replied October 2022

Felicia

Mechanical or Industrial Engineering, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

Simple

PROS

Simple to sign up and use, but thorough enough to get you where you are going.

CONS

Doesn't always show you what you're trying to get into

Tara

Information Technology and Services, 501-1,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Company recently transferred to ADP

I have had a great experience with ADP so far. Everything is laid out in a way that is very easy to understand and follow.

PROS

My company recently transferred to ADP and it has been a very seamless transition. It was easy to enter my information and the UX/UI is great.

CONS

I have not found anything I don't like about ADP yet since I just started using it. I will explore the software more.

Vendor Response

This is really great feedback, thank you. We pride ourselves on having the best UI on the market

Replied October 2022

Aakash

Information Technology and Services, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Bringing Global Payrolls Together

PROS

Provides great products for Payroll solutions, specifically when it comes to Global Payroll.

CONS

I guess the overall customer service could use some work.

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