About CALMS

White Clarke Group’s CALMS platform enables lenders to close the loop on customer journeys, delivering fast decisions and exceptional customer services when and where the consumer demands, resulting in the ultimate brand experience.

Recent updates and enhancements include newly-released customer direct and self-serve channels and an updated UX/UI, featuring the latest web technology and design trends. With an open-API, CALMS provides customers with a tailored solution, leveraging seamless integration with third-party applications.

Improved multi-tenancy architecture allows customers to run and operate separate entities within the same environment, providing the multicountry, multi-GAAP and multilingual solution and advanced, comprehensive inform...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of CALMS

Overall rating

3.33 / 5 stars

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August 2019

Fehmeeda from Exeter Finance

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

August 2019

CALMS Review

Pros

- Decisioning Engine - Customizable for Customer Needs

Cons

- Primarily hard coded; not enough configuration options - Not enough focus on UI/UX/Workflow - Modular system with Catalyst, Just J, CALMS makes the implementation harder since different skill sets are required to operate those technologies

Reasons for Choosing CALMS

At the time, Defi system was extremely new to the market.

Response from White Clarke Group

Replied September 2019

Many thanks for your review we always appreciate feedback. As you know, WCG and Exeter started their business relationship in late 2012 with a system go-live in July 2013. Exeter was one of WCG's first US clients and as such we spent considerable effort enhancing the pricing component & decision engine to facilitate the real time changes that Exeter, along with many of our clients, continue to enjoy. In the six plus years that Exeter has been using the CALMS system, we have enhanced our product to address many of the points you raised and these improvements are now reflected in the latest version of CALMS. We thank you for your contract extension last year and look forward to our continued business partnership.

February 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2020

Mixed Review

High levels of customer satisfaction and reduced error rate simultaneously makes it overall thumbs up

Pros

CALMS system is very easy to learn and implement. It also has a great audit trail to prevent human error

Cons

CALMs has the potential to do so much more than it does and be more user friendly. Duplication of work is an issue with a few of the features

August 2019

Peggy from Lendmark Financial

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

2.0

August 2019

Calms

Pros

Calms is very easy to use. Having never seen it before the amount of time to train is very little.

Cons

Calms has features that we wished were already a part of the system but we had to wait and ask for them and have them programmed and prioritized.

Response from White Clarke Group

Replied September 2019

Many thanks for your review we always appreciate feedback. We are pleased that you liked the easy to use nature of the product, our aim has always been to provide an intuitive feature rich originations platform. We are constantly striving to improve the out of the box functionality provided by CALMS and the list of standard integrations and features grows with each release of the product. In addition to market research and legislative changes, we actively seek input from valuable partners such as Lendmark to help drive the future CALMS product roadmap. We thank you for your contract extension last year and look forward to our continued business partnership.