About CALMS

White Clarke Group’s CALMS platform enables lenders to close the loop on customer journeys, delivering fast decisions and exceptional customer services when and where the consumer demands, resulting in the ultimate brand experience. Recent updates and enhancements include newly-released customer direct and self-serve channels and an updated UX/UI, featuring the latest web technology and design trends. With an open-API, CALMS provides customers with a tailored solution, leveraging seamless integration with third-party applications. Improved multi-tenancy architecture allows customers to run and operate separate entities within the same environment, providing the multicountry, multi-GAAP and multilingual solution and advanced, comprehensive information managemen...
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CALMS contract management screenshot

CALMS User Reviews

OVERALL RATING

Showing 4 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Functionality

out of 5

August 2021

easy to use

helping customers solve financial needs

Pros

love the flexibility of how adaptable it is to paperless lending

Cons

while it is very adaptable with working with other systems, it's not 100% transferable resulting in duplicate work on minor issues

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

February 2020

Mixed Review

High levels of customer satisfaction and reduced error rate simultaneously makes it overall thumbs up

Pros

CALMS system is very easy to learn and implement. It also has a great audit trail to prevent human error

Cons

CALMs has the potential to do so much more than it does and be more user friendly. Duplication of work is an issue with a few of the features

Fehmeeda

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

August 2019

CALMS Review

Pros

- Decisioning Engine - Customizable for Customer Needs

Cons

- Primarily hard coded; not enough configuration options - Not enough focus on UI/UX/Workflow - Modular system with Catalyst, Just J, CALMS makes the implementation harder since different skill sets are required to operate those technologies

Reasons for choosing CALMS

At the time, Defi system was extremely new to the market.

Response from White Clarke Group

Many thanks for your review we always appreciate feedback. As you know, WCG and Exeter started their business relationship in late 2012 with a system go-live in July 2013. Exeter was one of WCG's first US clients and as such we spent considerable effort enhancing the pricing component & decision engine to facilitate the real time changes that Exeter, along with many of our clients, continue to enjoy. In the six plus years that Exeter has been using the CALMS system, we have enhanced our product to address many of the points you raised and these improvements are now reflected in the latest version of CALMS. We thank you for your contract extension last year and look forward to our continued business partnership.

Replied September 2019