--- title: "Calyx Point Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Calyx Point. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Calyx Point is a good fit for you!" source_url: "https://www.softwareadvice.com/loan-origination/calyx-software-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Loan Servicing Software](https://www.softwareadvice.com/loan-servicing/) / [Calyx Point](https://www.softwareadvice.com/loan-origination/calyx-software-profile/) / Calyx Point Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/loan-origination/calyx-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/loan-origination/calyx-software-profile/alternatives/) # Calyx Point User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 53 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.0/5 - Value for money: 3.2/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 17 reviews (32%) - 4 stars: 14 reviews (26%) - 3 stars: 8 reviews (15%) - 2 stars: 7 reviews (13%) - 1 star: 7 reviews (13%) ### Most mentioned pros - Robust features make this an ideal solution for mortgage brokers. - I really appreciated being able to create custom rules and be able to create a very personalized experience for our team. - We tried to hold on for awhile and finally decided that it was beyond time for us to make a move to a faster and more adaptable web-based platform. ### Most mentioned cons - We were unable to utilize this system as a mortgage banker, only as a mortgage broker. - We were dead in the water, unable to run AUS, unable to preapprove clients, unable to PRINT an application!! - It's often band-aids on top of band-aids because the software is too clunky for them to actually fix and improve. ## Calyx Point customer reviews Showing reviews 1-25 of 53 (page 1). ### Calyx Point is a pioneer - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Calyx Point is an outstanding program and I highly recommend it to the mortgage industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Calyx Point has been around forever and we've been using it for so many years. It has always been a flawless program to use. We couldn't imagine business without it. Calyx always keeps up with the changing times. A must have for the mortgage industry. #### Cons At first like with most software there is a learning curve. It's not super complicated but you will have to get used to it. --- ### Overall its a loan origination that is ok to use - Overall rating: 4/5 - Reviewer: Raymundo R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Calyx Point has been ok with all its traditional uses. It has been a standard for years but has not done a great job of creating an amazing web version of its platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like the fact that it's easy to use and its great at easily putting an application together. #### Cons I didn't like that their web version is not as good as other Loan origination systems. It lacks good support and enhancements that will allow faster application processes. #### Reasons for choosing Calyx Point Because it was well-known in the industry. --- ### Buyer Beware-Calyx IS NOT Worth Your Time & Money!! - Overall rating: 2/5 - Reviewer: Tera P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered When you call customer service, you can't get a human and in the chance that you sat on hold for the 45 min wait, you get someone that tells you they have to give you a ticket number and pass it onto someone who will call me back. When I do get a call back it's days later. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only reason why I continued to stay is that Point is not 100% web based. Because of the rural area's that I tend to be on our island, I need to be able to work off line at times because of internet latency. But I'm no longer going to deal with that as I have pulled the trigger to move elsewhere after 19 yrs with Calyx.!! #### Cons Unreliable, unable to interface well with most all vendors, i.e. Freddie/Fannie, LoanSifter. Too time consuming to enter a loan. Won't auto populate from it's database/cardex as it did before the 1003 change, it wipes out asset info completely making you have to re-input over and over again when you run AUS or import a credit report. Hands down just not worth it anymore! --- ### Don’t love Point - Overall rating: 4/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Easy system to navigate even if it’s an old look #### Cons Having to install on each computer is horrible. Makes zero sense --- ### Calyx Point LOS Review - Overall rating: 3/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It served the purpose of creating 3.2 files. en the 3.4 file was rolled out, it was completely botched by Calyx and forced us to move to another LOS. Glad to no longer use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Extremely basic data entry, making it fairly easy to train other employees for dat input. #### Cons Functionality, the need for tricking the system to read correctly. Not web-based. #### Reasons for choosing Calyx Point Known at the time/familiar. --- ### My Review of Calyx Point after 5 years of Use - Overall rating: 2/5 - Reviewer: Ron G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Calyx point is a fair and entry level Loan Origination System that seeks to benefits its loan originators by a simple and easy to use system, but due to its old interface, it is hard to grow and advance on a system like this, especially when expanding. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Its simple system allows a steamline imports and exports of basic information that is core and needed to a loan file. #### Cons It is an old and CPU intensive system that has no modern touch, does not allow more complicated tasks and transfers of data. --- ### Seasoned veteran user of Point - Overall rating: 3/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is great, i would like to see something cutting edge from them to stay on top of the LOS for mortgage lending. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Point is simple to use and is effective, I wish they would be able to be compatible with Mac. #### Cons doesn't integrate with any good CRM service, they have their own CRM but it isn't efficient --- ### Junk Software - Overall rating: 2/5 - Reviewer: Christian S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Horrible, this company should not be in business. I will be looking for new software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am comfortable with it since I have used it for 18 years. #### Cons There is no customer service, the software has multiple glitches and it takes days for their tech support to respond basically leaving your business non functional for days. You cant wait online for support at most times and they say they will call you back and hardly call back. So you have to take the time you are down and call repeatedly until you finally reach someone who may or may not be able to help you. The customer service is unbelievably bad. The software is less functional now then it was 18 years ago, there is numerous glitches, and the data does not carry over from one section to the other, so you have to reinput multiple line items when you switch pages. --- ### Urla - Overall rating: 1/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered After 15 years of using point I have never hated a company as much as I do now. HAve to rank this as one of the most disappointing companies I have ever dealt with. Cant wait to leave to go to Lendingpad #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Can't stand to even try to use your system. disappointed you had years to be ready for URLA and you blew. cant wait to leave at the end of the year #### Cons no regard for originators time and everyone should be fired that was involved with URLA roll out. --- ### Point - Overall rating: 2/5 - Reviewer: Fred G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aweful #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Nothing. It's old school junk that has been lapped #### Cons It's 2018 and this is a dos program that is not web based. Their thing about security is lame and pathetic. --- ### Calyx Point is great! - Overall rating: 4/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Calyx Point is a great software for mortgage brokers/bankers, originator & processors to use. Great for reports with tons of different customizable options. Very user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software is pretty self explanatory and easy to use. Features "Read Only" mode if multiple users are in a file at the same time so you don't have to worry about multiple save versions. #### Cons They update the software too often. Sometimes there will be 2 mandatory updates within a 2 week period, instead of just lumping both updates into one. --- ### It got the job done. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I found it very easy to navigate and to know exactly where to input your information. I do like the ability to separate borrower profiles in different folders. #### Cons This software has been a staple in the mortgage industry throughout the years. I'm disappointed that the interface ability is still very poor in my opinion. --- ### General Use Review - Overall rating: 5/5 - Reviewer: Taniya M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is great and very helpful and informative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Product does exactly as it says and quickly. Variety of new products always come available which are competitive. #### Cons Pricing options are limited. Get cornered with higher prices even when volume increases and have to use this vendor. --- ### Loan processing software - Overall rating: 5/5 - Reviewer: Romayeo E. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was extremely happy with the product after switching from encompass #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use for myself and my processor. #### Cons The initial training on the product was difficult. --- ### From an IT admin perspective - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It was fairly simple to manage user accounts and licenses. Phone support when needed was fantastic #### Cons Setting up rules could be troublesome and small changes had large ripple effects. --- ### Great software for mortgage loan processing and underwriting. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked the detail of information that could be entered into the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the ease of use and understanding. The layout makes complete sense and follows the mortgage loan documents. #### Cons Nothing really. Again, this software was very easy to use. --- ### my experience was hard the first time working on it. - Overall rating: 4/5 - Reviewer: Argyll S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i can easily file my client's info #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros what i like the most about this software is that it really helps me file up the information of our clients #### Cons what i like the least about this software is that it is really complex to understand on my own so i had to watch videos first --- ### Quick efficent program - Overall rating: 5/5 - Reviewer: Christine S. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Found it very easy to use for people with little to no experience in loans. Gave quick accuate answers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### Industry Standard for Mortgage Brokers - Overall rating: 4/5 - Reviewer: Alysson B. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The company I work for was already using Calyx Point so I was not exposed to implementation. It was the first time I used this software and I found it intuitive and easy to acclimate to. I was impressed with the robust amount of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use, reporting function and customization make this software user friendly and flexible. Robust features make this an ideal solution for mortgage brokers. #### Cons We were unable to utilize this system as a mortgage banker, only as a mortgage broker. As a broker, we liked the system a lot. --- ### Worst LOS System - Overall rating: 1/5 - Reviewer: Joan G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered This is a bad, expensive and super glitchy software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros This software has so many issues all the time I cant think of a good thing. #### Cons Constant issues working this LOS. Stay away!!! --- ### Moving Away From Calyx Point Was One of Our Best Decisions - Overall rating: 2/5 - Reviewer: Lauran H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only regret that we didn't leave sooner. We are sooooooo incredibly thrilled with LendingPad and would recommend it to any and every mortgage broker, lender, and anyone in the industry. We put off the move for a long time since it's such a big undertaking - especially with a small team. It was easy, quick, and painless to make the move to LendingPad and we are ridiculously glad we did. We were so ready to be done with Calyx Point after how they handled the new URLA rollout. We were dead in the water, unable to run AUS, unable to preapprove clients, unable to PRINT an application!! They had MONTHS to prepare for the changes and it was a complete disaster. We tried to hold on for awhile and finally decided that it was beyond time for us to make a move to a faster and more adaptable web-based platform. LendingPad is agile, user friendly, simple, quick to deploy, and their customer service is spectacular! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros For most of our team, we'd worked in the software before and it was familiar. It was easier to customize and personalize than Encompass (our prior software), because Encompass was more built for giant lenders. Calyx was more adaptable (and affordable!) for us as a small broker. I really appreciated being able to create custom rules and be able to create a very personalized experience for our team. We had pretty good experiences with the Zip online application process - clients seemed to have a positive experience. #### Cons They handled the new URLA rollout so poorly, it was unbelievable. They weren't prepared, the software changes weren't ready, and it was a disaster. Our company was dead in the water and we couldn't function for far too long. It was a technical nightmare and we lost faith in and respect for Calyx really quickly. It's a bit of a dinosaur of a software and isn't at all easy to update, adapt, or keep up with industry changes. There's some work-arounds, but that isn't always efficient. It's often band-aids on top of band-aids because the software is too clunky for them to actually fix and improve. We were really disappointed in customer service. I honestly still have technical support tickets I opened 7 years ago that I never got a response on. There were a lot of ongoing issues and we decided we weren't willing to stay any longer. #### Reasons for choosing Calyx Point We chose Calyx Point because it was much more affordable for the size of our company than Encompass. It was more customizable and you didn't need a dedicated IT person to run it. The other main reason that we selected it was because it was familiar - most of our employees had used it before at prior companies. The devil we know. #### Reasons for switching to Calyx Point Encompass was too big for our organization, too complicated, and not easily customizable without a dedicated and trained person who was a full-time Encompass manager. Getting customer service was next to impossible. --- ### Calyx is easy and has great customer service. - Overall rating: 5/5 - Reviewer: Neena V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I have had the privilege of being a part using Calyx team for an impressive span of 21 years. Throughout this extensive tenure, I have consistently found the Calyx platform to be remarkably user-friendly, facilitating seamless navigation and operation. Furthermore, what truly sets Calyx apart is the genuine compassion and dedication exhibited by its staff, who consistently prioritize the needs and satisfaction of their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I greatly appreciate the accessibility of customer service representatives, as it instills a sense of confidence and reassurance in my interactions with the company. Moreover, the prospect of being able to personally engage with the owner, especially in urgent circumstances requiring assistance, exemplifies a level of dedication and commitment that is truly commendable.Go [sensitive content hidden] ! #### Cons There is nothing to complain about. You can even change the colors of the screens! #### Reasons for switching to Calyx Point Calyx is better. --- ### I shopped for better value (price and feature) systems, and didn't find any. - Overall rating: 4/5 - Reviewer: Gregory F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Point has been a mainstay of Loan Origination Systems for years. I've used several of the biggest name products (Encompass, Genesis, LendingQB) and Point offers some of the best feature/price balance available. It does NOT try to be all things - it's an LOS. Other sytems attempt to include CRM, and advanced marketing, and rules and engines, but for a small mortgage brokerage, there are better 3rd party tools to do all of that, and Point does a good job at playing well with others. Combined with a hosted server, it's very secure, easy to navigate, and integrates with all the major players in the space. It does have all of the necessary loan origination tools, it updated regularly to keep pace with changes in the industry, and it FEELS like you're entering data directly onto a paper loan application, so there is very little learning curve. #### Cons The interface hasn't been updated since 2004 - maybe longer, so it looks like software from the Windows XP era. It also doesn't know how to handle custom forms other than Word, or custom views or custom much of anything else. It's an installed application, with a lot of function, but if you're looking for something cloud-based, or infinitely flexible, this isn't it. --- ### Works great....until it doesn't - Overall rating: 3/5 - Reviewer: Stacey M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered We've used Calyx Point as our loan origination software for eight years. I wish it were cloud-based. The customer service/tech support is horrible. Occasionally I'll luck-out and get someone on the phone who actually understands what it means to be in customer service. That's great, but then they usually don't know enough about the software to help. They absolutely do not EVER reach out to let you know when they are experiencing an issue that directly affects your daily functions in the app. You must call in, and if you're lucky, they'll tell you there is a "known issue" they are working on. Again, there is NO communication that the issue has been corrected. Almost every update they send out introduces a new problem that then requires another update. I really wish there was a forum somewhere for Point users and admin to share notes and help each other, or at the very least share the misery. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Relatively easy set-up, lots of customizable options and interfaces with other vendors #### Cons Calyx Point us still not cloud-based. Customer service is absolutely terrible. Weird glitchy issues at times. #### Reasons for switching to Calyx Point The switch was made just before I was hired. Ironically, the switch was due to poor customer service with [SENSITIVE CONTENT HIDDEN]. --- ### Mortgage Loan Management Made Easy - Overall rating: 5/5 - Reviewer: R. Curtis M. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a user and administrator. I have integrated stand alone and hosted systems on many occasions. I love the completeness of this application. I have not seen any other that has so much in one place. As a team manager Calyx Point makes my job easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Calyx Point has every single aspect of the mortgage loan process integrated into one application. I have used others in the past but none compare. They offer stand alone and hosted applications. This software can support a 2 person organization to 100s of loan processors with ease. Single point management makes managing the application seamless. #### Cons This is a large application and you have a lot of users you will need in house IT to support all of the integration. Although Calyx has great support you need someone to be there for day to day computing issues. ## More reviews [Next reviews](https://www.softwareadvice.com/loan-origination/calyx-software-profile/reviews/?page=2) ---