We switched to CreditCore in September 2018 and have been very pleased from the sales process, implementation and going into production. 3530 leadership consistently delivers on all they say they will and refreshingly seeks out its client base regarding input on new feature/functions. We are very pleased with CreditCore_Consumer for our consumer and portfolio real estate needs and CreditCore_Business (of which we were part of the design) for the majority of our commercial loans.

Prior to CreditCore_Business we had challenges with small business lending, however that is now resolved with CreditCore_Business module!!

Implementation of the software was smooth and almost seamless due to the staff at Credit Core. Operationally, our staff quickly acclimated to the software due to the intuitive nature of the product. In the area of value, we think the cost/benefit ratio is in the category of excellent. Consistent loan decision processing is vital in today's market. This product is an industry leader in that area. We are excited to have a solution that stands above the industry at a reasonable cost without the sacrifice of strong technical support. Finally!

Simple, fast, and easy to use.

Nothing comes to mind at this time.

Overall smooth transition. Customer support is outstanding - they listen to your requests and respond promptly.

Very user friendly; overall layout is logical.

Inability to customize certain fields to bank's preference.

Administering and processing applications through the software is simple and straightforward. I really like everything about it compared to our prior software. The "cons" below are just enhancements I wish the system had.

The things that I like the least are as follows: * No email capability out of CreditCore. * Need to be able to enter joint applications into CustomerHub. * Some of the fields needed in CreditCore are not fields in CustomerHub. * If you have rules setup to automatically decline applications, the system should be setup to not request a credit report. For example, if the applicant is not of a legal age, the system should not pull the credit report. * I would change the workflow in several spots. For example, the checklist requirements in CreditCore do not flow intuitively.

Our bank was using a previous software solution for 14 years that had not changed much over time. We did not take replacing it lightly and went through an extensive search before selecting 3530 Technologies' CreditCore solution. Switching to CreditCore took us to a new level of efficiency and productivity with a modern solution that is extremely user-friendly. Plus, the customer support is more like a partnership than a normal vendor relationship. Extraco Banks has no doubt we found the best solution.

Extremely user-friendly. The appearance, workflow, functionality etc. looks like was designed by bankers / users, which is a major plus.

Love the product and the people. I never felt like I was pulling my hair out trying to figure something out. If I have a question, an answer is only moments away.

Simplistic approach and ease of use from all user aspects

Working out the kinks that you are unaware of until they cause an issue. Completely normal, but def. least favorite. I am told from others that have implemented new software that we had far less than normal.

CreditCore has streamlined and created more consistency within our consumer loan underwriting process. While we do not yet use CreditCore to accept online applications, we are excited about the usability of the software and ease of entry for our underwriters as well as loan customers.

The best thing about CreditCore is the ability to create parameters, rules, and specifications for different types of loan products.

The dashboard utility fails somewhat frequently and we have had to clear browser history to view. Sometimes even this fix does not resolve the issues. The report writer does not allow for scheduled reports to be delivered to management/users.

The ease of use is just one of it's biggest attributes. Training was simple and the users caught on very quickly. After limited use, the system became second nature to most of our users. Customer service with CreditCore is very strong. They are quick to respond and eager to help with whatever questions may arise.

While CreditCore is customizable and their team is willing to make adjustments to fit our needs, there are some limitations. We've had to make minimal adjustments in our procedures to use CreditCore effectively.

I have been on the system since mid July, and I am extremely pleased. A loan origination system with full compliance capability for all consumer loans from the smallest unsecured loan to the largest residential construction. Credit Core is very user friendly, configurable to any institution, with immediate customer support, and can be accessed from our mobile device as well. As an Underwriter, and Lending Compliance Officer, I haven't seen any loan processing software that can do what Credit Core can !

The compliance capabilities are second to none. Decision time is cut in half with all the analysis the system performs. Customer support is almost immediate, and enhancements often take days instead of months. Very user friendly.

Searching for specific apps if you only have a name or an app number is somewhat cumbersome. Certain aspects of the software are not configurable.

It offers solid compliance reporting that helps our business capabilities. Easy to use, great design that’s customizable - big perk.

No email functions, some search items don’t work well. Overall a great product option.

Our bank implemented Credit Core as a consumer underwriting solution in January 2017. The entire process from data mapping to implementation was seamless. We have been sincerely impressed with the level of support since Day 1 of contact with the company. The software is intuitive for the user which made training and implementation a simple process. The Admin end of the software is also intuitive so adjustments to settings can easily be made without delay to production. The support received has been unmatched by other vendors that we have worked with. I cannot say enough positive about company. We have been extremely impressed!

Credit Core is a solid underwriting software and meets all of our consumer loan needs. We have a long-time relationship with the owner and his team provides exceptional customer support. We are pleased with the performance of the software and that 3530 Technologies is willing to listen to the users and add features as deemed pertinent.