Business changing.

What makes this company different is it's culture. They listen to their clients and deliver what they need. More importantly, they empower their clients to create their own solutions rather than waiting in any line for development. The number of integration is staggering (and growing) allowing you a modular design that is honestly unparalleled in the industry.

I have at times had issues with the consulting group as far as outlining timelines correctly. They have recently restructured their software people to help with this in a big way. The other issue (which they are working on) is that is can be time consuming to do most of the system admin work as it take a lot of manual labor to trace dependencies through your custom formulas and fields.

I really enjoy the product and I understand it's a constantly changing and improving company, which I can appreciate. It has a ways to go but progress is happening, and rapidly. I am excited to see its improvement over the next few years, and I am happy to be a part of that journey

it's fairly intuitive to use and navigate. It has gotten faster than previously. it allows for a good amount of customization. the Defi team is AWESOME. I really enjoy the people I work with at Defi. And there is a good amount of vendor integrations already and the list is growing each day.

I would like to see a full development area where I, or my team, can code changes. It seems to be built with a novice user in mind, but there isn't much for a more tech savvy person. I do not like having to write formulas that seem to be very strict in what can be used or called. Think PyCharm or R Studio in Defi. I also think the design and layout is a bit old and ugly (sorry for the harsh term). We are approaching 2019... but Defi feels like it's 2003

The bureau pull and book out features are great. Dealer Notes and AA setups/selections are easy. Dealer record and user setups are also easy to use.

initial implementation too complicated as are changes to deal structure items. Also is very hard to make changes to notification forms. Need dealer communication portal.

we've been able to provide our credit analysts and funders what they need to complete their jobs efficiently and provide them with a voice that enables them to request changes that Defi can provide.

customer support and ease of configurability are outstanding. We are able to do most things on our wishlist and the support team is always available. It's also nice to know the CEO is always available as well.

save time was a problem previously but is not any longer

Able to be configured fast and efficiently based upon a seemingly limitless array of variables. The Credit and Loan Processing staff feel this LOS is the best they have ever used. Even the smallest issues have been consistently met with high levels of support. This LOS evolves as we grow, where others before have been an impediment to our growth.

There are no serious flaws to this LOS but may run slow if you over-configure the system. Would like the LOS to be able to integrate with my Servicing data. Some reports concerning analytics need further development.