About defi SOLUTIONS

defi SOLUTIONS is a cloud-based loan origination platform that helps small to large businesses automate and manage lending programs. Designed for banks, credit unions and auto lenders, the centralized platform enables users to configure rules, simplify processes and gain operational efficiency at all levels.

Features of defi SOLUTIONS include audit trails, compliance management, a customer portal, single sign-on and loan processing/submission control. It allows businesses to configure, deploy and implement changes in decision-making according to scorecards, data analysis and market trends. Its servicing tool lets lenders engage with partner communities and collaborate on loan management.

defi SOLUTIONS integrates with thi...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of defi SOLUTIONS

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

September 2018

Ryan from Lithia Motors, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Defi is Different

Business changing.

Pros

What makes this company different is it's culture. They listen to their clients and deliver what they need. More importantly, they empower their clients to create their own solutions rather than waiting in any line for development. The number of integration is staggering (and growing) allowing you a modular design that is honestly unparalleled in the industry.

Cons

I have at times had issues with the consulting group as far as outlining timelines correctly. They have recently restructured their software people to help with this in a big way. The other issue (which they are working on) is that is can be time consuming to do most of the system admin work as it take a lot of manual labor to trace dependencies through your custom formulas and fields.

Response from defi SOLUTIONS

Replied October 2018

Thank you! defi was founded to empower lenders through configurable software. We listened to our lenders and HAVE recently restructured our teams and are doing a much better job of giving you more dependable timelines for configuration support. As for the tracing of dependencies, we do have an internal tool for that (we just haven't released it yet to clients), but if you ever need it just reach out to your client team and they will run the dependencies for you!

September 2018

greg from Veros Credit

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2018

Making a good product great

I really enjoy the product and I understand it's a constantly changing and improving company, which I can appreciate. It has a ways to go but progress is happening, and rapidly. I am excited to see its improvement over the next few years, and I am happy to be a part of that journey

Pros

it's fairly intuitive to use and navigate. It has gotten faster than previously. it allows for a good amount of customization. the Defi team is AWESOME. I really enjoy the people I work with at Defi. And there is a good amount of vendor integrations already and the list is growing each day.

Cons

I would like to see a full development area where I, or my team, can code changes. It seems to be built with a novice user in mind, but there isn't much for a more tech savvy person. I do not like having to write formulas that seem to be very strict in what can be used or called. Think PyCharm or R Studio in Defi. I also think the design and layout is a bit old and ugly (sorry for the harsh term). We are approaching 2019... but Defi feels like it's 2003

Response from defi SOLUTIONS

Replied October 2018

Thank you for recognizing your ability to customize, our improved speed, and our fantastic team and growing list of partners. Ouch on the old and ugly development area¿you'll be happy to know our new CTO feels the same as you and is very interested in improving the user experience,  where previously we focused more on functionality. Our defi SERVICING system has an updated "2018" UX, but there are certainly a plethora of things we can work on!  

January 2018

Dean from Southern Hills Acceptance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2018

Generally a good LOS system. I think its a little overengineered

Pros

The bureau pull and book out features are great. Dealer Notes and AA setups/selections are easy. Dealer record and user setups are also easy to use.

Cons

initial implementation too complicated as are changes to deal structure items. Also is very hard to make changes to notification forms. Need dealer communication portal.

September 2018

Brian from Steward Financial Services

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

support and configurability

we've been able to provide our credit analysts and funders what they need to complete their jobs efficiently and provide them with a voice that enables them to request changes that Defi can provide.

Pros

customer support and ease of configurability are outstanding. We are able to do most things on our wishlist and the support team is always available. It's also nice to know the CEO is always available as well.

Cons

save time was a problem previously but is not any longer

Response from defi SOLUTIONS

Replied October 2018

Thank you for recognizing our client support team (and of course our configurability)! Service and support are valued at defi and Stephanie Alsbrooks (our CEO) and I are always available for questions or conversations. And what great people we have on our implementation and support teams! They are ready, willing, and (best of all) ABLE to provide you the support you need We did recently greatly reduce save times with a June 2018 move to AWS and we continue to monitor and work toward providing the fastest responses possible. 

January 2018

Steve from Elite Acceptance Corp

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Simply the best and only realistic option for those who seek a state-of-the-art LOS

Pros

Able to be configured fast and efficiently based upon a seemingly limitless array of variables. The Credit and Loan Processing staff feel this LOS is the best they have ever used. Even the smallest issues have been consistently met with high levels of support. This LOS evolves as we grow, where others before have been an impediment to our growth.

Cons

There are no serious flaws to this LOS but may run slow if you over-configure the system. Would like the LOS to be able to integrate with my Servicing data. Some reports concerning analytics need further development.

Response from defi SOLUTIONS

Replied October 2018

We love hearing that your staff rates us their best LOS ever!! Our clients consistently recognize the excellence of our client implementation and client success teams and they can help if over-configuration has slowed your system. All defi products -- LOS, ANALYTICS, SERVICNG -- continue a healthy evolution and you (our clients) control our roadmap. Let us know what you need and we can work together to make needed features and enhancements a reality.