About Encompass

Designed for midsize to large mortgage lenders, Ellie Mae's Encompass is a cloud-based loan origination platform that expedites and improves the digital mortgage process. This platform helps any lender streamline the origination process, improving close rate without reducing loan quality. With Encompass, loan originators can onboard new customers with lower origination costs, manage quicker approvals with an automatic workflow system, and make smarter decisions using in-depth analytics.

Encompass allows any loan officer and underwriter to track loan applications throughout the whole origination process, arrange loan files systematically and utilize process automate to complete loan underwriting tasks in a ma...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Encompass

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(9)

9

3 stars

(5)

5

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

June 2018

David from DeCaro Luxury Real Estate Auctions, Inc.

Verified Reviewer

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

A very robust tool for loans officers and loan professionals when determining loan options and UW

Pros

very flexible and customer service is very good. They are very attentive to requests and are able to timely rectify problems with viable solutions

Cons

Not enough conferences to attend. The conferences are a wealth of information and would like to see them more often

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2018

Encompass Review by Mortgage Operations Professional

Encompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.

Pros

It was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.

Cons

The formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.

July 2016

J from PM

Company Size: 501-1,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

July 2016

Good software but...

I have used Encompass at several different companies. In each case, it is set up differently causing a huge learning curve. I realize that it is designed to be customizable to each company but it is TOO customizable. It needs to be more standardized because the admins who support it (as best they can) spend to much time chasing down problems and compliance issues. When a group of admins have had to create their on group online to discuss problems because they are not getting support from the company that's pretty bad. Apparently, the strength of this software is the servicing side which I am not familiar with. The origination side is clunky compared to Point, Genesis, Byte, Dorado and others I have used in my 33 years in the business.

Pros

Good on the servicing side

Cons

Software is too busy and visually unorganized and not user friendly or intuitive.

November 2019

Vinny from AMEC Home Loans

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Versatile and powerful

I've used several different LOS products and Encompass is by far the best and most versatile program out there.

Pros

Encompass's ability to integrate with other programs and software is a huge benefit. To be able to access external sites and partners within this system is such a time saver. It can also be customized and adjusted to suite your needs.

Cons

There is a slight delay when saving information.

April 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Best mortgage software I have ever used.

My experience has been positive. I find it a lot easier than other mortgage software systems.

Pros

I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top-notch. [SENSITIVE CONTENT HIDDEN] does a good job of releases updates and support.

Cons

Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once.