All Payscore Reviews
1-16 of 16 Reviews
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Shanna
Verified reviewer
Computer Software
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Quick and comforting
Comfort of knowing that my tenants are financially capable.
PROSWhen I rented my place out, I loved knowing that my tenants were thoroughly vetted financially before I took them on. It was cool seeing a quick snapshot of their finances before I made a decision.
Falinda
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Game Changer
Payscore was a game changer for us. Reduced fraud, created efficiencies in the application process, and gave our team more time back in their day. Would not operate without this type of service/technology.
PROSCustomer service, ease of use of the dashboard, ease of reports. The Payscore team listens to feedback from the end user and implements, when appropriate.
CONSCan be frusterating to a non-tech savvy applicant.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2020
Just use RealPage
You get what you pay for. It's cheaper, but so is the product and support.
PROS-You can do an "expedited background and credit check" that does not need an SSN. Good for shaky tenants who do not want to share that.
CONSThe income verification shows EVERY DEPOSIT (including refunds). Very disorganized. Continuously have issues with support, who is the company founder. He refuses to see when there are issues with the pull and will argue with me until I have to outline the situation again.
Reasons for switching to Payscore
Cheaper. We are switching back.
Vendor Response
Thanks for submitting a review regarding The Closing Docs. We would be more than happy to answer whatever questions you have about our automated income verification services. Because you have described services we do not deliver, it may be that you have us confused with another of your vendors? And you list having a service experience which is atypical, further suggesting you may be thinking of others. Any of our existing customers will tell you the team is prompt, courteous and resolute in meeting their needs. Please feel free to connect with us at support@theclosingdocs.com and we'll be happy to foster your success while addressing any concerns or questions you may have.
Replied December 2020
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Streamlines my tenant application process
Income verification has always been a hassle, and the current methods of using pay stubs and W-2 forms are outdated. The Closing Docs modernizes and digitizes the income verification process for property managers, creating efficiency in our business!
PROSThe Closing Docs' automated income verification allows me to automate the entire rental application process. When you're a property management firm trying to scale, automation is key and The Closing Docs allows me focus my time on more high-impact items!
CONSWhile 95% of applicants comply, there are still older applicants that hesitate through the income verification. Luckily, The Closing Docs provides an alternative workflow for the people uncomfortable with connecting their banks.
Christopher
Verified reviewer
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best Way To Verify Income and Bank Balances
It gives us a really detailed dive into recurring and non recurring deposits, the average net income and bank account balances that are linked to the account. We've had some resistance and some of that we were able to convince to use the program. However, most applicants have been completely fine with syncing to their accounts after we assure them it only provides us a report and not access.
PROSThis gives us so much piece of mind and combats against applicants providing fraudulent bank and pay statements. It syncs so effortlessly with our property management software.
CONSThe only minor issue is that I would like the mobile number to auto populate the same way it does with the name and email of applicants when it's synced with my property management software. That's the only issue I have which is pretty much a non issue.
Reason for choosing Payscore
I was in the market for a product just like this and saw a recommend on a property management Facebook page so I gave it a shot and it has been an integral part of our application process since. Also landlords love that we do this.
Vendor Response
Thank you Chris, we are happy to make your life easier as a property manager!
Replied August 2020
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Fraud-proof income verification!
Awesome and painless.
PROSFraud proof, real-time, fast and accurate.
CONSI can't think of any. It's a perfect service/product.
Mark
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Intuitive to use and speeds up my workflow
It improves the accuracy of my tenant screening and gives me actual recommendations based on actual tenant data. And the info arrives in my inbox instantly, as soon as the applicant hits "send". Awesome.
PROSAs a property manager, it takes a lot of time to collect income information on candidate renters. This app makes it a snap! I'm shaving literally hours off the screening process - love it!
CONSI was concerned about applicants' adoption, since they have to participate in order to receive the data.
Gracie
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
The Update We Needed!
Customer representatives are incredibly responsive whenever I have any questions or suggestions and have been amazing to work with. Closing Docs gave us the update we needed and has been a seamless and wonderful transition to online applications.
PROSThe closing docs is extremely user friendly- for both our applicants but also our team reviewing the applications. It's great that applicants can pay the application fee online. Your application can be adjusted to fit your specific needs. It's a win-win for everyone!
CONSNone! Anything we've needed tweaked has been instantly addressed and changed. We're very happy!
Reasons for switching to Payscore
We wanted to have online applications where applicants could pay online and submit applications online but Closing Docs gave us more than we even imagined!
Tessa
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Payscore is wonderful!
The team is very friendly and responsive and continues to support through our use of Payscore. Huge thanks to [sensitive content hidden]. Payscore has made our process much more streamlined and easier on applicants and our staff!
PROSPayscore has a great team that will assist with any questions and can walk you through any issues you may have. They truly are committed to helping you full integrate Payscore to make your workflow easier!
CONSI have not come across an aspect we do not like about Payscore.
Peter
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
CLOSING DOCUMENT HAS SAVED ME NUMEROUS HEADACHES
Easy Peasy. I love them.
PROSI can easily see all deposits so I know if applicants are reporting income properly. No more babysitting applicants to prompt them to send in pay stubs - which could be easily faked. And its integrated with Buildim
CONSI don't have any complaints or conts to report.
Katie
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great Product!
I love how this product is efficient and accurate!
CONSWould like to see credit unions be supported
Kristin
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Fantastic Customer Service
The Closing Docs customer service is extremely punctual, friendly, helpful and patient. The chat button they offer to all users is very efficient and effective and regularly monitored and chat questions are always responded to quickly.
CONSSome banks aren't compatible with this system
Vendor Response
Thank you for your review, Kristin! We are hard at work and plan to drastically increase the number of supported banks in the upcoming few weeks. Stay tuned!
Replied August 2020
Oliver
Airlines/Aviation, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Applicant at risk
Rent an apartment.
PROSNothing. This software gives every appearance that it is a scam.
CONSThis verification relies on the applicant surfing onto The Closing Docs portal & logging onto their bank account, via that portal. Although The Closing Docs claims that they do not see or keep the applicant's username & password for their bank account, they do not provide any evidence of that. It is simply, "Trust us." That is not reasonable given that they are a fly-by-night startup. One of their developers could have fraudulently written the software such that the information is being collected. Further, no company should pressure their customers to be exposed to the significant financial risk generated by using The Closing Docs.
Marty
Real Estate, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy as Pie
I was referred to The Closing Docs by a friend who manages 20 doors and I only manage 4. The Closing Docs was super intuitive to sign up and set up for a trial in order to request my first income verification for a tenant applicant. I used to do it manually and it took several hours. Once I added my applicant's info to the system, the income verification came back around 45 minutes, and I had the lease sent to them and signed within the hour. It's never been so easier to verify an applicant's income! My new tenant also thought that the fee was very fair for them to pay.
CONSThe mobile user experience was not as easy to use as the desktop experience.
Jeremy
Real Estate, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Very Helpful Tool For Our Business!
The Closing Docs has been very useful in helping us determine and verify if an applicant meets our minimum income requirements. Customer support has also always been responsive and attentive to our needs and suggestions. Overall this is an excellent application for income verification.
PROSVery user-friendly and easy to use, Reports are easy to read and understand, Helpful in verifying the income of our applicants, Very reliable tool
CONSNone - Any suggestions or additions we requested were made.
Scott
Real Estate, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Quick, Easy and Effective
Everything I needed, one stop shop: for both sides.
CONSDidnt know about it sooner. Could have saved much time m