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Creatio CRM

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), indus...Read more about Creatio CRM

The Mortgage Office

The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is ...Read more about The Mortgage Office

Bryt

Bryt loan management software is a cloud-based solution designed to aid lending professionals in loan origination, loan servicing, document creation, storage, trust accounting, payment processing and more. Having a centralized das...Read more about Bryt

TaskSuite

TaskSuite is an advanced technology solution designed to simplify complex loan management processes for professionals in the lending industry. The user-friendly platform is accessible to users with varying degrees of technical exp...Read more about TaskSuite

5.0 (2 reviews)

Financial Services Cloud

Salesforce Financial Services Cloud is a customer relationship management (CRM) solution that helps businesses in the finance industry manage referrals, documents, tasks and more. The lead management module allows sales representa...Read more about Financial Services Cloud

4.7 (3 reviews)

Mortgage Automator

Streamline your lending operations and drive growth with Mortgage Automator - a powerful loan origination and servicing software. Designed specifically for North American private and hard money lending businesses, the platform ena...Read more about Mortgage Automator

Centrex

Centrex is a cloud-based finance customer relationship management (CRM) solution, which helps enterprises manage client interactions, revenue generation and loan portfolio. Other features include custom workflows, override/SlowPay...Read more about Centrex

4.9 (8 reviews)

LoanPro

LoanPro is the only scalable API-first, modern lending platform, which enables lenders to innovate quicker, bringing lending programs to market that drive profitable loan growth while optimizing operational efficiency. LoanPro en...Read more about LoanPro

The Nortridge Loan System

Nortridge is a cloud-based and on-premise loan servicing system designed for enterprise lenders. It caters to lenders in consumer finance, branch-based lenders, auto finance and government organizations. Key features include enter...Read more about The Nortridge Loan System

Margill Loan Manager

Margill Loan Manager is a Windows-based loan servicing and credit management software that supports various loan types including personal, corporate, intercompany, auto, litigation, mortgages and lines of credit. Key features inc...Read more about Margill Loan Manager

OIXIO Leasing | Loans

OIXIO Leasing | Loans offers a dedicated solution for companies engaged in asset financing (leasing) and consumer credit. With its adaptable framework, this solution allows for the customization of financial products, additional s...Read more about OIXIO Leasing | Loans

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Sopra Financing Platform

The Sopra Financing Platform (SFP) is a modular platform designed to boost the efficiency of asset financiers worldwide. It simplifies the entire lending process, from the front to the back office, making it a great fit for both n...Read more about Sopra Financing Platform

4.5 (2 reviews)

timveroOS

TIMVERO introduces timveroOS, our cutting-edge lending operating system, crafted with the contemporary requirements of lenders in mind. Our end-to-end solution streamlines all processes into a single, easy-to-use workflow, giving ...Read more about timveroOS

5.0 (4 reviews)

REALSynergy

Designed for the real estate industry, REALSynergy is a cloud-based loan servicing software that helps organizations handle loan structures, track multiple properties, access escrow analysis reports, and more from a unified platfo...Read more about REALSynergy

No reviews yet

Blend

Blend is a cloud banking platform designed to help businesses in the financial services industry streamline processes for mortgages, loans, deposits and accounts. It includes a drag-and-drop interface, which allows teams to create...Read more about Blend

3.6 (5 reviews)

LoanCirrus

LoanCirrus is a digital lending platform for lenders of all types, including consumer finance businesses, digital banks, credit unions, microfinance institutions, and others. The platform supports both in-branch and online borrowe...Read more about LoanCirrus

Calyx Point

Calyx Software is a cloud-based loan servicing platform that helps users with loan and marketing processes. Calyx Software comes with a variety of tools such as Point,Portfolio Producer, Calyx Network, INK-it, WebCaster tools...Read more about Calyx Point

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Charge-off Loan Tracker

Charge-Off Loan Tracker is a cloud-based loan servicing platform. It allows financial institutions and users to track unpaid balances and accumulate interests, accommodate new payment terms and generate board reports. Charge-...Read more about Charge-off Loan Tracker

No reviews yet

CALMS

White Clarke Group’s CALMS platform enables lenders to close the loop on customer journeys, delivering fast decisions and exceptional customer services when and where the consumer demands, resulting in the ultimate brand experienc...Read more about CALMS

3.7 (3 reviews)

LendFoundry

LendFoundry is the next-generation, end-to-end cloud-based platform for digital lending. Packed with 50+, out-of-the-box integrations with major FinTech data providers and platforms, it can help digitize a lender's entire loan lif...Read more about LendFoundry

1.0 (1 reviews)

Buyers Guide

Last Updated: March 16, 2023

Loan servicing businesses are inundated by checks and balances, due diligence, and customer and investor communications. All these tasks would be beyond daunting to take on alone. Luckily, there are many loan servicing software systems on the market offering operation support and automation for loan servicers.

But navigating these complex software systems can be tricky. There’s a ton of different features and capabilities out there. So it’s important that loan servicers pinpoint exactly what their needs are and align them with a specific providers’ offerings. We’ve broken down what’s being offered across the loan servicing software market so you can determine your own must-have features.

Here's what we'll cover:

What Is Loan Servicing Software?

Common Features of Loan Servicing Software

Benefits and Potential Issues with Loan Servicing Tools

Evaluating Loan Servicing Solutions

What Is Loan Servicing Software?

Loan servicing software is a unique combination of capabilities that support the entirety of a loan service’s operation. These capabilities help automate and streamline previously tedious manual tasks like loan origination and creation as well as prospect outreach and management.

While each system is unique, most offer features that complement the entire loan life cycle.

The lifecycle of a loan begins with initial outreach to prospects. The cycle concludes once a client has paid a loan back in full, but then it just resets and the former client becomes a prospective client once again.

After client outreach and marketing, loan providers must complete their due diligence by administering formal applications and processing these applications to determine a borrower’s financial viability and assess risks involved with the loan. Once this is completed, a loan can then be generated, finalized, and funds distributed.

This process, when being spread across numerous clients simultaneously, can be overwhelming. That’s why loan servicing software is such a valuable tool for loan issuers. It can automate much of these steps and provide a secure, organized data management system.

Common Features of Loan Servicing Software

Given all the different hats that loan service businesses must wear, there’s a ton of common software features for their software systems. These include:

Loan origination

Create numerous loan types with various combinations of payment options, interest methods, and fees. Expedite the underwriting process through automation.

Loan servicing

Automate billing statements and emails notifications for payments. Uphold amortization plans. Automate administration of penalties and fees.

Communication tools

Send direct messages and documents through secured communication tools built into each platform. Communicate through SMS messaging. Create and send direct mail.

Client management

Run credit checks to obtain client credit scores. Assign and monitor user access using security and permission management. Record client notes to reference down the road.

Investor management

Monitor and report on the statuses of private investments. Enable remittance and fund collection with various reconciliation methods.

Payment management

Set automated requests for payments. Allow multiple payment options. Automatically withdraw funds from customers.

Analytics dashboard

Get an easy-to-understand dashboard display of key metrics across multiple measurements. Automate reporting and customize dashboards with desired analytics.

Electronic signatures

Gain efficiency through eliminating the back-and-forth common with paper signatures. Provide a more convenient experience for clients.

Document management

Securely create, share, and store key documents between clients and investors.

This is quite the list, but again it’s important to keep in mind all the features that can benefit your loan servicing business. Obviously the must-have loan servicing software features are loan servicing and loan origination. These two core features lay the bedrock for your loan business.

Aside from them, it’s crucial you are able to properly communicate with current and potential clients and investors. This could be in the form of separate customer relationship management software, or you could choose loan software that features strong customer and contact management tools.

Benefits and Potential Issues of Loan Servicing Tools

The benefits of loan servicing software are rooted in the accuracy, automations, and efficiencies they provide. By automating critical and even simple everyday tasks, you can remove the risks of human error. This goes for everything from potential client outreach to payment reminders and even loan detail generations.

With the advanced analytics tools, you’ll have a consistent and accurate view of pinpoint performance data. This unparalleled transparency provides you with the ability to make informed business decisions across your entire operation. Such accuracy in data analysis will help bolster your risk management practices, allowing your loan servicing business to assign risked-based value assessments to potential loanees.

The potential value and benefits provided by loan servicing software systems seem apparent, but a number of issues should be considered when deciding on a system. For example, many loan servicing software systems provide varying levels of customer relationship management software. However, not every system has as in depth of capabilities as you’ll need. That’s why it’s so important for you to analyze current pain points and translate those into business needs and software features that can help accomplish them.

But it’s not just enough to determine what pain points you need your new loan servicing system to overcome now. Consider where you’ll be in the next year to two. What about five? When you’re analyzing your current system, it’s crucial you project potential pain points down the road that the software you adopt now can help you address.

Evaluating Loan Servicing Solutions

Loan servicing software can turn your business around with the efficiencies and organization it provides. But it’s important to keep in mind that not all loan servicing software options are a fit for the specific needs of your business. Just as loan providers complete their due diligence on potential borrowers, the same must be done for a new loan servicing system. This will ensure the new system overcomes troublesome pain points and is designed to grow with the business.

Consider these formalized recommendations and best practices for optimizing the software selection process. We surveyed cross-industry software buyers to determine their methods for most effectively choosing the best software.Two crucial tactics include:

  • Consult team to determine pain points in need of fixing. While new loan servicing software should have sweeping positive benefits across your organization, there should be specific pain points in mind that you want to overcome. The best way to determine these is to meet with teams and get their input on bottlenecks or issues with processes.

  • Read loan servicing software reviews from actual users. The insights featured in software reviews from real loan servicers provide an unparalleled snapshot into key information you need to choose the best system.