Onboarding was a bit shakey, but once we fully understand how the system worked, and worked out a few kinks in the first month, the time-saving element of utilizing this program has been through the roof. What was once a huge manual lift is now automated in numerous ways. My assistant and I are able to manage this aspect of our work remotely in a seamless way.

The key features are relevant and meet every use case our company experience. whether we want to pull information form ProCore, Quickbooks, or customize a lien waiver for a one-off scenario, Built can do it all. This has been a HUGE time-saver for our lean team.

Would be great to have a insurance certification tracker feature - which I hear is on the way.

I have been operating with Built with minimal direct communication with the administrators, which is in my liking. I'd prefer to have tutorials and explore the content to resolve any issues as in the end it makes me for familiar with the product. However, support staff has been there to help resolve questions/issues that I could not remedy. The process is very simplistic, and in my opinion mirrors the way I complete inspections for other lenders that do not utilize Built, but Built does it in a way that simplifies it for all users in the hub. Truthfully, I have more information readily available than with Lenders that do not use Built and I feel as though the information is being processed in a more timely manner. For me, this was always considered a service based business and speed with accuracy are the top aspects of providing great service; Built facilitates that end.

Built has minimized the amount of paperwork involved in completing progression assessments during the building process by streamlining the reporting process. Not only saving time, but also money and resources with not having to create several documents to transfer the data (reports, photo reports, invoices and conclusion summaries). This process allows for more time in the field to complete inspections on a daily basis therefore allowing more inspections to be completed. From my standpoint, and from what I understand in talking to builder during site visits, having the inspection completed quickly making funding available is a major benefit to keeping a project moving forward.

With any new application there are always tweaks that could be made, and ones that were supposed to have been made but are still not updated. This is not a con so much as just a learning curve for both the end user and the administrators. At least this company is resourcing feedback from the end users to isolate the desired improvements; I've used others that were too steadfast in believing they had created the perfect program which in fact was very difficult to use.

I can't pay to get work started because I can't pay the sub contractor ! This is NO WAY TY I DO BUSINESS AND TH HEY HAD NO BUSINESS BUYING SUN TRUST BANK BECAUSE OF THE INEPTITUDE OF THE THE BANK AND IT'S SYSTEMS. I feel like the bank is screwing around and I don't have the supervisor's bosses name.

So far I don't like ANYTHING about it. Who ever wrote this bank's system doesn't have a clue about how to make it work correctly.

It's not working correctly and we can't as for draws when their Built system shows incorrectly that we've already taken money for a draw. So our current contractor can't be paid until this is fixed. The supervisor said no emails can only communicate thru Built. This has delayed us another month!

Overall my experience with Built has been a positive one. The support team is fantastic and always responds quickly. That's really key in our success.

I like Built for many reasons but really the bottom line is that the way it works frees up a lot of manual time that we used to spend calculating and communicating back and forth with builders and borrowers on each draw. I like that it's transparent and all parties are hands on and involved in the process. It gives builders and borrowers the feeling of having more control and visibility on all aspects of the inspection and draw process. Another really key part I like about Built is their support team. They make it so easy and they respond almost immediately every time we need assistance or have questions.

I'd like to see the comments section updated so that when I look at a previous message that was sent out, I'd like to see who that message was sent to. For example; Did the message go out to both borrower and builder or just the borrower? I'd also like to see how many times notifications were sent out for draw approval. When we're waiting for an approval, I can only see when the last one was sent out. However, I normally only like to send out a maximum of three notifications and then if I still get no response, I reach out by a phone call to find out if something is wrong or what the reason is the draw is not getting approved. We don't wan to just keep sending notifications. So if Built could show all the times notifications have been sent out it would help a lot.

I have worked as a Construction Loan Admin for almost ten years and this is the first Lender I have been with that utilizes built. I can say with great confidence that using this online program has been extremely helpful when it comes to managing projects. In the past, all draw and construction management has always been done via pdf's being e-signed and sent back and fourth between all parties. This can get confusing quickly! Having a one stop for file retention, draw management, compliance etc. is very helpful when it comes to managing a large pipeline of active projects.

My favorite thing about built is how user friendly it is to all parties associated with a project. There is ease of viewing for borrowers, builders and lenders as well as an easy to reach support chat!

The only "con" I have as of lately is the amount of updates that have been happening and that users were not notified of said updates prior to them happening. Adjusting to the new futures as they come has been a bit frustrating and challenging.