About Nortridge


Nortridge is a cloud-based and on-premise loan servicing system designed for enterprise lenders. It caters to lenders in consumer finance, branch-based lenders, auto finance and government organizations. Key features include enterprise-grade security, granular configuration options, loan automation and workflow management.

The solution supports pool loans, term loans and non-revolving term loans. Lenders can also customize interest rates, payment types, payment intervals and other loan payment criteria. The workflow management feature helps users manage tasks including audit control, foreclosures, originations and bankruptcy.

Nortridge’s loan origination feature helps lenders manage the online loan application process. It also allows users to generate loan documents and send automatic responses for loan approvals and denials. Lenders can also set rules for loan officers, branches and other related departments to manage the online application system.

Support is available via phone and an online ticketing system. Monthly subscription and perpetual licenses are available.



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Supported Operating System(s):

Web browser (OS agnostic)

45 Reviews of Nortridge

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

4 stars

(21)

3 stars

(4)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 45 reviews

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March 2019

Jeremy from RFFC Financial

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Super configurable and adaptable!

We have developed a complete originations platform, real-time scoring system, and distributor portal on the NLS platform. The complex adaptation we have created does require complete testing when moving to a newer version, but the Nortridge group supports us through any problem.

Pros

Configurable user defined fields, embed vbscript to automate tasks in many areas, load custom COM objects to expand the software further.

Cons

Updating software can be troublesome, must be tested in dev environment and can require expertise to deploy.

March 2019

Marshall from Nimble Cloud Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Secret Sauce

Pros

My experience has been that once implemented organizations accelerate their growth and are able to manage their operations with confidence and facility. There is no other solution that brings the out of the box functionality as well as securing future growth with am extensible platform that a evolving and growing to me meet future challenges and opportunities.

Cons

Support is evolving with their growth but is getting better every year.

March 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

NLS Review

My personal experience with the Nortridge Loan System has been very positive. This experience includes direct communication with those within Nortridge who lead the development and consulting teams. They are all very professional, approachable and easy to work with.

Pros

- Ease and flexibility of system configuration
- Ability to integrate to other systems, extract data, etc.
- Ability to customize workflows within the system

Cons

- Sometimes functionality that your business doesn’t need can confuse new users

February 2019

Dan from Financial Services

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

February 2019

Poor Support & Lacking of Knowledge of Their Own Product

This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.

Pros

Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine.

Cons

Their User Interface is ancient and is not awful to use, but it's certainly not easy.

I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup.

Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug.

- NortRidge's support of their NLS product is horrible.
* I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup.
* We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'.
* They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process.

March 2019

Stanley from Freedom Financial

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

March 2019

Solid ssten

Our company got into the loan servicing business without really understanding it. Our attempt to build it from scratch was iladvised and we needed a solid software to support this. Nortridge has done the job

Pros

It does the core functions flawlessly. We still are waiting for better API integrations but they have come a long way.

Cons

We still have issues with support responsiveness. Its taken a long time to get a web client but its on the way.

March 2019

clay from vehicle acceptance corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Can run multiple revenue streams

Multiple revenue streams and tiered pricing orgiznation.

Pros

The customization of reporting and the ability to integrate other vendors directly into the platform.

Our accounting approach uses cost center, branch specific and project based postings. The NLS groups meet all of our needs perfectly.

Cons

that is a tough question. I'm struggling with this.

March 2019

Randy from Advanced Financial Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Fantastic Loan Servicing Platform

On boarding new clients in different asset classes because of the robust nature of Nortridge.

Pros

1. All of the features and functionalities today and on the roadmap for the near future. Super Robust!
2. The Staff. Everyone from our rep to the Consulting group, Support & Training and the Development team.

Cons

There’s truly nothing I can think of at the moment.

March 2019

Angela from PeopleFund

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

CDFI review

Overall the system is great and works well for what we're currently doing. I know we're looking to understand more of the functionality and upgrade with an U/I portion.

Pros

It's a pretty intuitive system and easy to understand how the buttons and commands function

Cons

When pulling reports we can't get archived loan data and have to save pulled reports to get a snapshot of our portfolio in that time. Would love the ability to go back in time and see what our portfolio looks like at that time.

March 2019

sharla from Craft3

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2019

NLS Review

i've witnessed an improvement to customer service in the past year with an increase in responsiveness from support

Pros

ability to recapture flexible repayment terms

Cons

the amount of time it takes to implement enhancements such as two-way texting, robust system is not easy to learn all of the features

March 2019

Sandy from Impact Seven

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

March 2019

CDFI perspective

Pros

Data collection is wonderful. Report options are good as well.

Cons

Difficulty getting the auto processes working due to being a non profit without in house IT. CDFI TLR reports are not working well with report offerings.

March 2019

Chris from DRB Capital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2019

NLS Review

Stop interest automatically even then though the maturity date is set.

Pros

User friendly for posting payment transactions. I like the new look in the switch NLS.

Cons

Each time you make a change, you are required to restart.

March 2019

Michelle from Clearinghouse cdfi

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Construction Loans Module

Been using the system for 8 years, a lot of enhancements have been made.

Pros

Lots of flexibility.
We use a lot of the user fields for impact reporting.

Cons

Need to extend interest reserve period after loan converts to P&I.

March 2019

Joe from PCI

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

March 2019

NLS Review

Realized benefits with different loan types (rev, pc)

Pros

We like the ease of use of the software. Ability to solve our unique business needs

Cons

We have found that upgrading presents challenges and hard to stay current

March 2019

Justin from New Credit America LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

March 2019

The Nortridge Loan System Review

Overall, very good. Definitely would recommend to others.

Pros

- Flexibility, cost, data, compliance/audit

Cons

- LOE at times, performance, collections, API features, no web client

March 2019

Gary from Peritus Portfolio Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support