--- title: "The Nortridge Loan System Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of The Nortridge Loan System. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if The Nortridge Loan System is a good fit for you!" source_url: "https://www.softwareadvice.com/loan-servicing/nortridge-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Loan Origination Software](https://www.softwareadvice.com/loan-origination/) / [The Nortridge Loan System](https://www.softwareadvice.com/loan-servicing/nortridge-profile/) / The Nortridge Loan System Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/loan-servicing/nortridge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/loan-servicing/nortridge-profile/alternatives/) # The Nortridge Loan System User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 34 reviews (43%) - 4 stars: 38 reviews (48%) - 3 stars: 6 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - What I like most about the software is that it alllows me to get a load over my cell phone then going face to face and getting denied ## The Nortridge Loan System customer reviews Showing reviews 1-25 of 80 (page 1). ### NLS - A Tank - Overall rating: 4/5 - Reviewer: Louis B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Good. Implementation and conversion was a challenge but once we got past those issues the system has been incredibly stable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Generally able to get the system to do what you need it to do. Not always pretty but I have not come across any critical need that can't be handled by the system with limited need for customization. The company and the software have evolved over the years. #### Cons Should have the ability to drag/reorder tabs at the bottom. Different users have different needs. Bugs in new versions are unpredictable and annoying. Small companies generally do not have the resources to do extensive testing. #### Reasons for choosing The Nortridge Loan System Cost effective solution #### Reasons for switching to The Nortridge Loan System Product did not meet our needs --- ### NLS System - Overall rating: 5/5 - Reviewer: Gary F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I like the control I have in the system. because of all the options you have with the technology, support has to look at most issues at the micro level which can add time to getting an issue resolved. The more experience I get by using the system, let less issues I have. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to manage a diverse portfolio. We Service a variety portfolio types as we as manage our own accounts. Having the ability to create different communication plans by loan groups allows us to provide appropriate messaging based on the type of loan and consumer. Solid product. #### Cons Took me a while to understand how set up the system initially. Some trial and error and a lot of tickets to support until it "clicked". --- ### NLS - Overall rating: 4/5 - Reviewer: Glenn D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Slow setup, though staff have been helpful with resolving issues. Requires more time than expected to set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros API, flexibility, customizable layout, etc. #### Cons Print/mail functionality needs overhaul with regard to offering other vendors. There are not specific "tracks" with recommended best practices. Would be helpful to have "out-of-box" options specifically designed for our areas of business. #### Reasons for switching to The Nortridge Loan System Need additional/modernized functionality --- ### Support and functionality are core drivers - Overall rating: 5/5 - Reviewer: Clay D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall experience is wonderful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like to describe NLS as a box of sticks. The finished product is only constrained by your imagination. The ease of custom reporting from the database, integration of complimentary software and great support from the Nortridge team top my list of LIKES #### Cons Missing or could be approved- unlimited derived UDF’s and User Defined Tabs. Also more triggers for custom scripting in NLSServices. A time\date schedule option would be great On boarding mid-stream loans can be a struggle to conform to original TIL boxes #### Reasons for switching to The Nortridge Loan System Maxed out capacity of old databases --- ### Great Software - Overall rating: 4/5 - Reviewer: gary l. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered A lot of time and cost saving factors such as send statements through the document queue to the print shop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is very flexible, we have over 50 different loan programs all of which we have been able to implement quickly and easily from origination to servicing. #### Cons There are a few features on the servicing side which we would have preferred to have had sooner rather than later but NLS has been cooperative in getting these released in recent updates. #### Reasons for choosing The Nortridge Loan System We reviewed many platforms and found NLS to be the best value. #### Reasons for switching to The Nortridge Loan System Was not as user friendly as NLS. --- ### Very Good Loan Servicing Software - Overall rating: 5/5 - Reviewer: Paul H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience overall. Anyone looking to lighten their load and automate things where loan processing is concerned should try implementing this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros As a Financial Service company, we also process loans for clients. This is a very good loan servicing software that helps you to keep track of loans in the pipeline, email or text customers with updates or questions, generate documents, etc. It's an all-in-one system that replaces having to manually do each aspect of loan processing. #### Cons This is a robust system. Long ago doing mortgages, used to use a software called Point, and this is far more updated and sophisticated. --- ### Nortridge Loan System - Overall rating: 4/5 - Reviewer: Marianne W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall the partner relationship is a good one with Nortridge being very attentive to our needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very customizable and you can pretty much do anything you need to do. Some more complicated than others depending on the requirements on your business. #### Cons The upgrades are sometimes very cumbersome, requiring a lot of testing. Sometimes because of the size of our data, we have problems with things like schema changes. --- ### Solid ssten - Overall rating: 5/5 - Reviewer: Stanley M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Our company got into the loan servicing business without really understanding it. Our attempt to build it from scratch was iladvised and we needed a solid software to support this. Nortridge has done the job #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It does the core functions flawlessly. We still are waiting for better API integrations but they have come a long way. #### Cons We still have issues with support responsiveness. Its taken a long time to get a web client but its on the way. --- ### Nortridge for Loan Servicing - Overall rating: 5/5 - Reviewer: Cor. B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been long time users of the software, as buyers of existing loans we have a diverse portfolio of accounts. These accounts have many different setups. The NLS system has never been unable to handle the setup on a loan. It is also great that we can customize the software to fit our specific needs. #### Cons I can not think of any cons at this time. #### Reasons for switching to The Nortridge Loan System Better features and functionality. --- ### Too Complicated For Us - Overall rating: 4/5 - Reviewer: Alfonso L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Seemed to do everything, but ... WAY complex for us. We spent about 6 months on it working with them, and never really got it off the ground. #### Cons The product was too complex for us to setup. As in WAY too complex -- lots of tables, programming, we paid them for some support, but in the end it just wasn't off the shelf enough for us. --- ### My excellent Review NLS and User Meeting 2020 - Overall rating: 4/5 - Reviewer: Jeff S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Implementation, development, consultation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Almost a one stop shop for originations and servicing. #### Cons Complex, sometimes performance issues, sometimes does not do what's documented or expected. None of these are deal killers. #### Reasons for choosing The Nortridge Loan System NLS does it all. Almost. --- ### Construction Loans Module - Overall rating: 4/5 - Reviewer: Michelle T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Been using the system for 8 years, a lot of enhancements have been made. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of flexibility. We use a lot of the user fields for impact reporting. #### Cons Need to extend interest reserve period after loan converts to P&I. --- ### The Nortridge Loan System Review - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, very good. Definitely would recommend to others. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - Flexibility, cost, data, compliance/audit #### Cons - LOE at times, performance, collections, API features, no web client --- ### Awesome - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Experience has been great. Loan configuration is extremely detailed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API that is extensive and well documented #### Cons Restart with every change in setup Cliient is slow --- ### Always enjoy the conference - Overall rating: 4/5 - Reviewer: Kevin G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That my employees don't complain (too often) #### Cons Built for larger users, not small. Would like to see a small user group formed for next year --- ### Nortridge for Loan Servicing - Overall rating: 5/5 - Reviewer: SANDRA S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros THE DIFFERENT REPORTING OPTIONS AVAILABLE #### Cons THE INABILITY TO COMBINE CERTAIN REQUIRED CRITERIA FOR REPORTING IN TO ONE REPORT --- ### Great and very customizable software - Overall rating: 5/5 - Reviewer: Sohail S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very customizable and open to integration #### Cons The UI could be a bit clunky and the fact it's desktop based --- ### Customer feedback - Overall rating: 4/5 - Reviewer: Gopal G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use & Loan service features. Upcoming support for restapi #### Cons Support. Customization options are limited --- ### Great! - Overall rating: 5/5 - Reviewer: Yusuf s. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used monthly for free trial - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the software is that it alllows me to get a load over my cell phone then going face to face and getting denied #### Cons There nothing that. I like least about the software --- ### New user-Love the power - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The endless possibilities to customize the software to our needs. #### Cons It’s a lot to set up and learn. You will have a learning curve. --- ### Nortridge for Loan Servicing - Overall rating: 5/5 - Reviewer: Wes O. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very powerful loan processing software with tons of features. #### Cons Borrower portal doesn't handle the payments itself - it sends the borrower to a payment processing and then waits for a URL callback to process the payment. They are coming out with a new portal that hopefully will address this issue. --- ### Nortridge Review - Overall rating: 4/5 - Reviewer: Ciara M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Now we have some problems in the Reporting Metro2 with the DPD and the payment history. We have some tickets open to the NLS Support. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nortridge Software are so useful for us. #### Cons The velocity of the software sometimes doesnt helpfully. --- ### API - Overall rating: 3/5 - Reviewer: Ramarao R. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros More configurable and flexible. Usin* swagger helps a lot #### Cons Accessibility of hosted solution. Screens are heavy #### Reasons for choosing The Nortridge Loan System For commercial loan servicing --- ### Nortridge Review - Overall rating: 4/5 - Reviewer: Kim D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use with set up and you can take it in multiple directions #### Cons too many choices for the security settings for the user --- ### NLS System - Overall rating: 5/5 - Reviewer: Preston C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use backed end DB for deep data mining. #### Cons UI a bit dated - could use a web-based version. ## More reviews [Next reviews](https://www.softwareadvice.com/loan-servicing/nortridge-profile/reviews/?page=2) ---